The filter is for what shows, not what's recorded.
On Tue, Apr 2, 2013 at 11:01 AM, Bogdan Iosif <bogdan.io...@gmail.com>wrote: > Hi, > > Can you give a little more info? We may not be talking about the same > thing. > > I looked at Default.pm, Ticket.xml and Framework.xmll and wasn't able to > find any reference to a history event filter. > > Also, I think I managed to find the code actually dispatching the emails > here > https://github.com/OTRS/otrs/blob/rel-3_1/Kernel/System/Ticket/Event/NotificationEvent.pm#L736At > line 754 it just records the history event immediately after the email > is dispatched without any conditions. The actual writing to the db is done > here > https://github.com/OTRS/otrs/blob/rel-3_1/Kernel/System/Ticket.pm#L5160 , > again, without any conditions. > > I would love for you to be right but the code seems to disagree. > > /bogdan > > > > On Tue, Apr 2, 2013 at 4:47 PM, Gerald Young <cryth...@gmail.com> wrote: > >> There's a filter in sysconfig >> >> >> On Tue, Apr 2, 2013 at 4:28 AM, Bogdan Iosif <bogdan.io...@gmail.com>wrote: >> >>> Hi list, >>> >>> Our agents decided to have informal email notifications dispatched to >>> them - configured via Event Notifications - for many types of modifications >>> performed upon a ticket. Since we have many agents and many daily >>> modifications, teach ticket's history looks something like this: >>> >>> - (some normal events occurring when the ticket is created) >>> - many... >>> - many... >>> - many... >>> - many... >>> - many... >>> - many... >>> - ... SendAgentNotification events, one for each agent for whom email >>> was dispatched >>> - (a couple other normal events) >>> - many... >>> - many... >>> - many... >>> - many... >>> - many... >>> - many... >>> - ... SendAgentNotification events, one for each agent for whom email >>> was dispatched >>> - (a couple other normal events) >>> - .... >>> >>> As you can see, the history is ugly because of this multitude of useless >>> (in our case) events. >>> >>> Can the recording in history of SendAgentNotification events be >>> supressed? Do you see a workaround? >>> >>> Thanks, >>> Bogdan >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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