Hi, it is not possible without changing code.
The history is intented to show "everything" happening on a ticket. So it contains some duplicated info. But it is also needed for reporting purposes Cheers Jens 2013/4/12 Daniel Santos <daniel.san...@etice.ce.gov.br> > Hi, > > Is there any way to set OTRS to not save all the notifications sent in the > ticket? > > Ex:. > > - A new ticket is created. > - A new note is added in the ticket. > - A new notification is sent to the client about the note added. > - The ticket get updated with the note itself AND the notification sent to > the client. > > In my humble opinion its redundant to us to have the note and the > notification about the note added to the ticket. > > Thanks in advance. > > *Daniel Santos* > daniel.san...@etice.ce.gov.br > ETICE - Empresa de Tecnologia da Informação do Ceará > www.etice.ce.gov.br > +55 (85) 3101.6600 > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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