You might also want to check SysConfig to see what this is set to... Ticket -> Frontend::Agent::Ticket::ViewCompose -> Ticket::Frontend::ComposeExcludeCcRecipients
On 17 April 2013 11:02, Steven Carr <sjc...@gmail.com> wrote: > Select "Reply All" instead of "Reply" and it will include the CC addresses. > > > On 17 April 2013 10:49, Mailing List <j...@shadowhawke.com> wrote: > >> Hello, >> >> We have recently upgraded our OTRS installation from version 2.4, to >> version 3.2. One issue that we have come across which is kind of urgent, is >> that when crafting a reply, it only replies to the original sender, not >> anyone in the CC or BCC fields. This unfortunately causes many headaches >> with keeping people in the loop on the progress of an issue. Has anyone >> experienced this? Or is there some setting to change? Thanks in advance. >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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