Ok, Susan can you tell me how can to make a report for survey using MS-Office Excel or Printing any where.
Thanks, Yousef Hamad Technical Support Mob +962 799372852 -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Susan Dittmar Sent: Wednesday, April 17, 2013 6:24 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] wrong link in email notification Yousef Hamad schrieb: > But this is not a suitable answer, because in the note filed the next > state also is not mandatory and blank. I'm surprised, though as I use an older OTRS I cannot check whether this has been changed. In my version of OTRS the next state is part of the note form, and the default is not blank but -, which means same state as before. But if I remember correctly you can configure which states are acceptable there. In my version of OTRS, if I remember correctly, that's done with the fields # allow to set state in notes: $Self->{NoteSetState}=1; # which state types: $Self->{DefaultNextNoteStateType} = ['new', 'open', 'closed']; Perhaps that helps you find the corresponding settings for your version of OTRS. Susan --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
