I dont know but somehow otrs stopped fetching mails for that test
account. and also for other 2 accounts.
However it fetched for other 4 account. This seems too weird.
Nothing got in log messages or apache messages.
On 19-04-2013 PM 04:51, Susan Dittmar wrote:
Darshak Modi schrieb:
I think for that also, you need to have ticketid somewhere in
subject/body
Did you test, or do you just suspect? I just tested. I created a
ticket by sending mail to OTRS. Without waiting for OTRS to accnolege
my mail, I then sent a reply to my original mail, keeping just the
subject (and, I think, the In-Reply-To header line) intact. OTRS did
add the second mail to the ticket that was created out of the first mail.
Susan
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