Dear Folrian,
KIX4OTRS has been re-install.
Auto reply is working for Customer (New ticket notification, closed ticket
notification, etc.).
But not for agent. Any agent cant receive a notification
Best Regards / Cordialement
-----
Placide NJAMI | HEAD OF IT DEPARTMENT
GOLDEN EXOTICS LTD GHANA
P.O. Box K.I.A. 16105 - ACCRA
Email: p.nj...@gelgh.com
-----Message d'origine-----
De : otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] De la part de
otrs-requ...@otrs.org
Envoyé : jeudi 4 février 2016 21:57
À : otrs@otrs.org
Objet : otrs Digest, Vol 89, Issue 4
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Today's Topics:
1. Re: Error on OTRS 5.0.6 (Florian Edlhuber)
2. error AH01797 Upgraded from 4.13 to 5.06 (Gadow, Shawn)
----------------------------------------------------------------------
Message: 1
Date: Thu, 4 Feb 2016 22:44:04 +0100
From: Florian Edlhuber < <mailto:florian.edlhu...@gmx.de>
florian.edlhu...@gmx.de>
Subject: Re: [otrs] Error on OTRS 5.0.6
To: <mailto:otrs@otrs.org> otrs@otrs.org
Message-ID: < <mailto:1454622244.498958.977242417.119...@otrs.edlhuber.net>
1454622244.498958.977242417.119...@otrs.edlhuber.net>
Content-Type: text/plain; charset="utf-8"
Hi,
04/02/2016 21:20 - Placide Lysias NJAMI wrote:
> Thu Feb 4 20:07:30 2016 error OTRS-CGI-43 Linktype 'Customer'
does
> not exist!
> Thu Feb 4 20:07:30 2016 error OTRS-CGI-43 Linktype 'Agent' does
> not exist!
> Thu Feb 4 20:06:15 2016 error OTRS-CGI-43 Module Kernel/System
> /LinkObject/Person.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel
> /cpan-lib /opt/otrs/
This type of linking is provided by KIX4OTRS AFAIR. This is NOT an OTRS
issue.
Re-install the package.
or De-Install.
Find your ID of link type in Database
DELETE FROM `database`.`link_relation` WHERE
`link_relation`.`source_object_id` = x;
> Can't send message: 550Start mail input; end with <CRLF>.<CRLF>
This is/was a issue with misconfigured Mailserver AFAIR. Something with
Buffer Size or so. You may google it - or update (correct) your MX.
--
Florian
PS: Salutations+Signatures + a readable font helps to get (more) answers :)
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Message: 2
Date: Thu, 4 Feb 2016 21:52:20 +0000
From: "Gadow, Shawn" < <mailto:sga...@ocusd.net> sga...@ocusd.net>
Subject: [otrs] error AH01797 Upgraded from 4.13 to 5.06
To: " <mailto:otrs@otrs.org> otrs@otrs.org" < <mailto:otrs@otrs.org>
otrs@otrs.org>
Message-ID:
<
<mailto:3BFF2B0CE0744A49A036F71B5AEA376A14B2A3FE@ODEXC-02.ocusd.local>
3BFF2B0CE0744A49A036F71B5AEA376A14B2A3FE@ODEXC-02.ocusd.local>
Content-Type: text/plain; charset="us-ascii"
Hi,
I upgraded from 4.13 to 5.06 today using the RPM (opensuse) and I am now
appearing to have issues with apache. Any help would be greatly
appreciated.
[Thu Feb 04 15:19:10.969919 2016] [mpm_prefork:notice] [pid 9670] AH00163:
Apache/2.4.6 (Linux/SUSE) OpenSSL/1.0.1k mod_perl/2.0.8 Perl/v5.18.1
configured -- resuming normal operations [Thu Feb 04 15:19:10.970056 2016]
[core:notice] [pid 9670] AH00094: Command line: '/usr/sbin/httpd2-prefork -f
/etc/apache2/httpd.conf -D SYSTEMD -D FOREGROUND'
[Thu Feb 04 15:19:17.877274 2016] [access_compat:error] [pid 9688] [client
10.1.10.248:52638] AH01797: client denied by server configuration:
/opt/otrs/bin/cgi-bin/index.pl
Below is my apache2-httpd.include.conf
# --
# added for OTRS ( <http://otrs.org/> http://otrs.org/)
# --
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
<IfModule mod_perl.c>
# Setup environment and preload modules
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
# Reload Perl modules when changed on disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
# general mod_perl2 options
<Location /otrs>
Order allow,deny
Allow from all
Require all granted
# ErrorDocument 403 /otrs/customer.pl
ErrorDocument 403 /otrs/index.pl
SetHandler perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
PerlOptions +SetupEnv
<IfModule mod_version.c>
<IfVersion < 2.4>
Order allow,deny
Allow from all
</IfVersion>
<IfVersion >= 2.4>
Require all granted
</IfVersion>
</IfModule>
<IfModule !mod_version.c>
Require all granted
</IfModule>
<IfModule core.c>
<IfVersion < 2.4>
Order allow,deny
Allow from all
</IfVersion>
<IfVersion >= 2.4>
Require all granted
</IfVersion>
</IfModule>
</Location>
# mod_perl2 options for GenericInterface
<Location /otrs/nph-genericinterface.pl>
PerlOptions -ParseHeaders
</Location>
</IfModule>
<Directory "/opt/otrs/bin/cgi-bin/">
AllowOverride None
Options +ExecCGI -Includes
<IfModule mod_version.c>
<IfVersion < 2.4>
Order allow,deny
Allow from all
</IfVersion>
<IfVersion >= 2.4>
Require all granted
</IfVersion>
</IfModule>
<IfModule !mod_version.c>
Require all granted
</IfModule>
<IfModule mod_filter.c>
<IfModule mod_deflate.c>
AddOutputFilterByType DEFLATE text/html text/javascript
application/javascript text/css text/xml application/json text/json
</IfModule>
</IfModule>
</Directory>
<Directory "/opt/otrs/var/httpd/htdocs/">
AllowOverride None
<IfModule mod_version.c>
<IfVersion < 2.4>
Order allow,deny
Allow from all
</IfVersion>
<IfVersion >= 2.4>
Require all granted
</IfVersion>
</IfModule>
<IfModule !mod_version.c>
Require all granted
</IfModule>
<IfModule mod_filter.c>
<IfModule mod_deflate.c>
AddOutputFilterByType DEFLATE text/html text/javascript
application/javascript text/css text/xml application/json text/json
</IfModule>
</IfModule>
# Make sure CSS and JS files are read as UTF8 by the browsers.
AddCharset UTF-8 .css
AddCharset UTF-8 .js
# Set explicit mime type for woff fonts since it is relatively new and
apache may not know about it.
AddType application/font-woff .woff
</Directory>
<IfModule mod_headers.c>
# Cache css-cache for 30 days
<Directory "/opt/otrs/var/httpd/htdocs/skins/*/*/css-cache">
<FilesMatch "\.(css|CSS)$">
Header set Cache-Control "max-age=2592000 must-revalidate"
</FilesMatch>
</Directory>
# Cache css thirdparty for 4 hours, including icon fonts
<Directory "/opt/otrs/var/httpd/htdocs/skins/*/*/css/thirdparty">
<FilesMatch "\.(css|CSS|woff|svg)$">
Header set Cache-Control "max-age=14400 must-revalidate"
</FilesMatch>
</Directory>
# Cache js-cache for 30 days
<Directory "/opt/otrs/var/httpd/htdocs/js/js-cache">
<FilesMatch "\.(js|JS)$">
Header set Cache-Control "max-age=2592000 must-revalidate"
</FilesMatch>
</Directory>
# Cache js thirdparty for 4 hours
<Directory "/opt/otrs/var/httpd/htdocs/js/thirdparty/">
<FilesMatch "\.(js|JS)$">
Header set Cache-Control "max-age=14400 must-revalidate"
</FilesMatch>
</Directory>
</IfModule>
# Limit the number of requests per child to avoid excessive memory usage
MaxRequestsPerChild 4000
Thank you,
Shawn
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