Hi all, I write about this subject because I've found the solution and I thought it would be useful to share with other users.
The key to obtain a working ticket type translation is to create a custom AgentTicketPhone.tt and AgentTicketEmail.tt files. After copying those files under /Custom/Output/HTML/Standard directory, all you have to do here si to change the line [% Data.TypeStrg %] into [% Data.TypeStrg | Translate %] And then you can add your custom strings into the Custom/Kernel/Language/ xx.pm You should then save your ticket types in english, in order to have it translated in all the languages you want. Hope it helps someone 2016-01-09 9:06 GMT+01:00 Finetti, Stefano <sfine...@lynx-international.com> : > Hi Gerald, > > yes, the option to have all languages in a string to be displayed togheter > is something that crossed my mind but as you said, is not much fun when you > have to deal with people that will take any opportunity to avoid the use of > a new instrument. > > I'm actually using otrs 4.x, if I remember correctly is 4.0.11, with some > customisation placed under /Custom directory, like new templates and some > modified module to display specific informations. > > Thanks for the answer > Il 08/Gen/2016 19:19, "Gerald Young" <cryth...@gmail.com> ha scritto: > >> Not that this is that much fun, but if you can't translate it because the >> code doesn't exist, you have an option to place translations in the >> display, as long as any SysConfig defaults also hold the whole list: >> >> default / Standard / défaut / defecto >> >> May we know your version of OTRS that you're using? >> >> >> On Fri, Jan 8, 2016 at 10:07 AM, Finetti, Stefano < >> sfine...@lynx-international.com> wrote: >> >>> Hi everyone, I know that until recently custom ticket types where not >>> automatically translated using the custom language files. >>> >>> Since my OTRS (I've not had the chance to upgrade to 5 yet) is starting >>> to have agents from different countries, I need somehow to translate ticket >>> types because lots of people that will use the system doesn't know foreign >>> languages. >>> >>> I tried to modify the AgentTicketPhone.pm file in order to see if I >>> could obtain a translation of a ticket type after I added it to my >>> xx_Custom.pm (where xx is my language code), but so far, no luck. >>> >>> I didn't find any useful hint on the Developer Manual, and the last post >>> I found googling the list is about OTRS 3.2 with the old templating system >>> so I'm quite at loss in finding a viable solution. >>> >>> Any hint towards the right direction will be greatly appreciated. >>> Thanks a lot >>> >>> -- >>> Stefano >>> >>> >>> This e-mail and any files transmitted contain documentation which is >>> highly confidential and intended solely for the use of the individual or >>> entity to whom they are addressed. All written data and other information >>> in the documentation is and shall remain the property of the disclosing >>> party. If you are not the intended recipient you are hereby formally >>> notified that any disclosure, dissemination, forwarding, storing, copying >>> or use of any of the information is strictly prohibited and will be legally >>> pursued. If you received this in error, please contact the sender and >>> destroy the documentation including deletion of the same from any computer. >>> Thank you. >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > -- *Lynx International Srl* *Stefano Finetti* *http://www.lynx-international.com <http://www.lynx-international.com>* *Lynx International Srl is a part of AXED Group* Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina -- This e-mail and any files transmitted contain documentation which is highly confidential and intended solely for the use of the individual or entity to whom they are addressed. All written data and other information in the documentation is and shall remain the property of the disclosing party. If you are not the intended recipient you are hereby formally notified that any disclosure, dissemination, forwarding, storing, copying or use of any of the information is strictly prohibited and will be legally pursued. If you received this in error, please contact the sender and destroy the documentation including deletion of the same from any computer. Thank you.
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
