Hi, I was just reading (again) OTRS Developer Manual and Api References, and it struck me that from OTRS 4 (i promise, I never realized it before), there is no mention of Kernel/Config.pm file anymore.
Given the fact that If I remove the Config.pm file I'm pretty sure nothing will work anymore, I was wondering why any word about that file just disappeared from Developers manual. I understand that there is still mention of it in the Admin manual, so it HAS to be used in OTRS configuration. The fact is that there is no documentation as if this file can be somewhat modified with an external module, and I'm a bit dubious about this possibility. I'm writing a custom module that adds two widgets to the Customer Information Center company overview. That part is the easiest, and it works flawlessly reading the custom database tables and so. BUT. In order to store those specific informations for a specific customer, I had to edit the customer_company table adding some fields at the end. The problem is that if I don't edit the Config.pm files, adding those field in the Customer Company Array, there is no way to show them in the Company creation form. I'm open to suggestions: do you think it would be better to avoid tampering with the customer_company table and create a new, dedicated table with company_id, my_module_id, thus changing only the template files in order to read and save my module data? -- *Lynx International Srl* *Stefano Finetti* *http://www.lynx-international.com <http://www.lynx-international.com>* *Lynx International Srl is a part of AXED Group* Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina -- This e-mail and any files transmitted contain documentation which is highly confidential and intended solely for the use of the individual or entity to whom they are addressed. All written data and other information in the documentation is and shall remain the property of the disclosing party. If you are not the intended recipient you are hereby formally notified that any disclosure, dissemination, forwarding, storing, copying or use of any of the information is strictly prohibited and will be legally pursued. If you received this in error, please contact the sender and destroy the documentation including deletion of the same from any computer. Thank you.
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