You should send an email from OTRS interface instead of using the External-note feature. To see the external note the usuer must log on OTRS.
Att, André 2016-04-07 7:48 GMT-03:00 Rose Dowson <rose20.dow...@gmail.com>: > HI, > > > I want that my OTRS server send a notification to the customer when > the agent create an external-note on his ticket? > > I can see that the message from agent is reaching the customer > console but I need to have an automated-mail to the customer's mail every > time an external-note is sent by the agent to the customer. > > Do you have any ideas about this ? > > > Best regards, > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- *André Luiz C. e Cavalcante, PMP, PRINCE2*
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