We have looked at this from the perspective of rolling our own. The idea was to write an ASP.NET app that provided a way for our customers to come in and log feature requests, report bugs and so forth via some interface that we would create, and have the work items logged directly into TFS. We also needed the ability for customers to see the status of any work items that they have logged previously.
What stopped us was the licensing - MS licensing told me that we would need a TFS license for every customer. That policy effectively pulled the shutters on the project so now we do it manually. On 7 August 2013 13:05, Preet Sangha <preetsan...@gmail.com> wrote: > We are now big enough to require a ticketing system to manage customer > requests/tasks. > > Internally (8 of us) we use cloud TFS (visualstudio.com) and Office 365 > so a cloud based solution suits us better then us having to manage it. In > fact our whole infrastructure is slowly migrating to azure anyway. > > One of our customers has mentioned that another vendor as opened their > internal TFS to them so the solution might be as simple as that. > > However I thought I'd get some outside wise heads to comment on what they > might be doing or would recommend or perhaps not recommend. Before I head > down the road of evaluating systems. > > The main requirements are: > > 1. Avoiding duplication of data entry > 2. Integration with VS2012 is a big 'would like' but not a show stopper as > we're to hapy to continue using TFS as our main entry point. > 3. Prefer to pay someone else to manage it within reason > > We (people and clients) are world wide so local Asia/Pacific hosting etc. > is not a necessity in the slightest. > > > What do you guys do? > -- > regards, > Preet, Overlooking the Ocean, Auckland >
