I had the same problem when I purchased my *istD from B&H, but the
failure happened after 60 days. There were apparently many people
who suffered from this problem. Even though B&H could have
justifiably made me return the camera to Pentax in Colorado, they
took my camera back and replaced it with a brand new one. Another
reason to shop at well-known retailers.
Micah
On Dec 16, 2005, at 3:36 PM, David Dixon wrote:
A few weeks ago I mentioned that my the built-in flash on my *istD
had failed 18 months after purchase (and outside the 1 year
guarantee).
Well, I wrote a polite letter to the retailer's head office (Jacobs
- a smallish chain of UK photo shops) asking them to repair it
since the problem was most likely due to a latent fault at the time
of sale. They agreed to take the camera back, forwarded it to
Pentax UK, who forwarded it to Pentax Europe, who have replaced the
flash PCB at no cost to me. The camera returned today and works fine.
Although UK consumer law was on my side, I was expecting to have a
bit of a fight to persuade the shop to honour their obligations, so
I've been pleasantly surprised by the excellent service from Jacobs.
I'm now very glad I bought my camera from a "real" shop rather than
an internet site; I can't imagine many of them would have been as
helpful.
David
