I've been enjoying the full customer failed-delivery journey experience with a couple of carriers over the last two weeks.
With one of them today I logged a query on their system. In response I received three emails over the space of an hour to tell me they'd logged my case. Each of the emails gave a different case number. Just now, several hours later and with no intervening communication at all, I have received two further emails congratulating me because my case has been closed. Neither of the case numbers in these emails matched any of the earlier ones. I'm wondering if I should raise a new case for each of the 4 emails after the first one... B > On 19 Oct 2017, at 17:05, John <sesso...@earthlink.net> wrote: > > Well, FWIW, my experience is USPS is they still do allow their carriers the > leeway to use some common sense ... at least here in Raleigh. > > And I've noticed lately that for some smaller packages (books, T-shirts & > small repair parts) UPS & FedEx are both handing off to USPS for the last > mile; the benefit being if the package won't fit in my regular mailbox, the > carrier *does* leave a form so I can pick it up at the post office. > >> On 10/18/2017 09:38, P. J. Alling wrote: >> The USPS used to allow, informally, a lot of leeway to their >> employees, at least in smaller towns. Now all rules must be followed >> good bad or indifferent. This leads to scenarios where the locals >> who know their customers have to do things that are antithetical to >> good customer relations, and those higher in the organization wonder >> why no one wants to use the US mail. >> I cannot fathom why UPS, FedEx and other delivery businesses would >> want to emulate the latest stupidities that strictly enforcing USPS >> rules have created. >> On the other hand it is disturbing that a signature required tracked >> package could be left on one's doorstep, as FedEx did, and be >> considered properly delivered, as happened when I ordered my K20D >> from B&H photo several years ago. >> I guess there's no middle ground, either they follow the rules >> exactly or ignore them entirely. >>> On 10/18/2017 8:35 AM, Igor PDML-StR wrote: >>> UPS, FedEx, USPS, and I assume, Canada Post, - all they are large >>> machines that are designed to work well on average for the planned >>> scenarios. And humans (employees) are not given much freedom to >>> think and make decisions. Any disturbances that break those >>> scenarios can lead to unpredictable results. (Although in this >>> case, I believe, the end result is "as doctor prescribed": the >>> package was delivered to their outlet, as you requested. So, from >>> the UPS point of view, - they complied with your request. :-P ) >>> I would argue that it is a feature of any large service system: it >>> works acceptably well until it breaks; but when it breaks, all hell >>> breaks loose, and nobody knows what to do. >>> Speaking of large service "machines": I was greatly impressed with >>> the design and setup of another large machine: Disneyland. They >>> have a very complex traffic control/switching, and it is designed >>> extremely well. But with all of that, the staff is trained well and >>> they are given enough freedom to think and make decisions on the >>> spot if needed. >>> Igor >>> William Robb Tue, 17 Oct 2017 22:42:45 -0700 wrote: >>> I ordered some stuff from Lee Valley Tools to support my other >>> hobby. Working on the theory that I am never home when UPS wants to >>> deliver, and I don’t really want a bunch of expensive tools sitting >>> in a box on my back landing, I changed the delivery to pick up at >>> one of their outlets that is close to where I work. I was home for >>> supper, and the UPS driver came to my back door and knocked. As I >>> was opening the door, he scanned the parcel, and told me that it >>> had been redirected to the depot and I would be able to pick it up >>> tomorrow. And with that, he took my parcel back to his van and >>> drove away. >>> And people wonder why I despise UPS. >>> Have fun >>> Bill > > > -- > Science - Questions we may never find answers for. > Religion - Answers we must never question. > > -- > PDML Pentax-Discuss Mail List > PDML@pdml.net > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
