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A Lifeline Sent by Airwave
Two days after Katrina hit, New Orleans radio stations teamed up to bring
needed news and familiar voices to those otherwise cut off.

By Ellen Barry
Los Angeles Times Staff Writer
September 10, 2005

BATON ROUGE, La. — Deke "the Big Chief" Bellavia, a sportscaster on
WWL-AM, is among the world's leading authorities on high school football
in southeast Louisiana. He has a rolling, syrupy accent and an enormous
girth, which he is not too shy to mention on the air.

He did not expect to find himself — as he did last week — instructing a
dehydrated listener to punch a hole in a can of corn and suck out the
liquid. Or soothing a woman who called from her cellphone while wading
through water that had bodies in it. This was not what he was hired to do.

"You find a way to get through it because the people need you," Bellavia
said.

After Hurricane Katrina, as modern forms of communications failed one by
one in New Orleans, one technology functioned, and that was radio.

Working out of a fluorescent-lighted studio in Baton Rouge, a collection
of personalities from New Orleans radio stations — sportscasters, rock
jocks, Christian broadcasters, and soft rock and smooth-talk R&B talent —
has served as the slender connection between stranded people and the
outside world.

It was a talk-radio host, Garland Robinette, who, three days after
Katrina, recorded the interview with New Orleans Mayor C. Ray Nagin that
sounded the city's distress like a foghorn. It was radio that recorded the
locations of hundreds of people who used the fading batteries of their
cellphones to call the station. These days, from morning to night, radio
broadcasts survivors as they look for lost and separated family members.

"In a crisis, you fall back to what you know. You fall back to the very
basics," said Kevin Duplantis, chief engineer for WWL, in normal times a
conservative talk-radio station. "And radio is very simple. Turn it on,
turn up the volume, and someone is talking to you. You're attached to that
voice. You're looking to that voice as your guide out."

On Aug. 29, when the storm made landfall, satellite dishes welded to the
rooftops in New Orleans broke loose and crashed into one another, cracking
into pieces. The only media outlet still broadcasting live from the city
was WWL, and in its offices, programming and operations manager Diane
Newman, 48, heard the studio windows — which had been boarded up — explode
one by one.

She had Robinette on the air at that moment, and walked him down the
hallway holding a microphone in front of him, as if he were a hospital
patient attached to an IV. Robinette, 62, had broken into broadcast
journalism while working as a janitor at a small radio station; he shook
off his Cajun accent and, with his wedge of dark hair, became an icon in
New Orleans.

By 6 the next morning, a levee had broken, and Newman had orders to
evacuate to Baton Rouge, 80 miles away. Those employees who could still
drive out left at dawn, and the last few who remained were evacuated by
helicopter. The helicopter had been chartered by WWL's fiercest
competitor, Clear Channel Communications Inc., to pick up several of its
own employees.

It was the beginning of an unusual partnership. That same day, Clear
Channel and WWL's parent company, Entercom Communications Corp.,
temporarily combined their operations; 18 stations would broadcast as one.
Clear Channel would benefit from WWL's formidable news operation, and
Entercom would have access to Clear Channel's studios.

The new venture — the United Radio Broadcasters of New Orleans — went on
the air at dawn Aug. 31, two days after the hurricane.

It seemed like an easy decision to Dick Lewis, Clear Channel's regional
vice president. Lewis, 54, can identify the precise moment when he decided
to get into radio. He was 17, in the car with his parents, driving through
a terrible storm near Broken Bow, Okla.

It was the middle of the night. As the wind and hail grew stronger, Lewis
recalls, his mother told the kids to get down between the car's seats.
Then the tornado touched down on them and the car started "bouncing like a
basketball."

What Lewis remembers is that the radio in the car, tuned to WKY-AM in
Oklahoma City, kept working. For 20 minutes — a period that felt like a
lifetime — "it was the radio that gave us our sense of calmness, our touch
with the outside world," he said.

He got into radio for that reason, although most of his time is spent, he
says, on "routine stuff."

"We provide entertainment to fill up the time," he said. "All we're doing
is filling up the time, to be here until something of significant
magnitude happens."

In the beige-carpeted offices of Clear Channel Communications in Baton
Rouge, posters declare a corporate mantra: "Clear Channel Communications.
Make Budget. Beat Market." Last week, after WWL relocated there, someone
crossed out the last two sentences, and wrote this in with a red marker:
"Help Humanity."

Hold lights blinked on the studio phone for three days as listeners called
in to tell the world about the terrible things that were happening to
them.

Their minds fogged with fear, they asked radio hosts how they should get
to their roofs. The answer: Climb out on the windowsill. Hand the children
up. DJs gave instructions on how to take a wooden door off its hinges so
it could be used as a raft.

Red-eyed at the end of a five-hour shift, Gerry Vaillancourt, a Charlotte
Hornets analyst on WODT-AM, recalled the stream of calls: "I can't find my
baby! My sister lost her baby! I saw a dead man! I've never seen a dead
man! I can't find my 4-year-old son! … I can't find my husband!"

>From behind the microphone in the studio, he said, New Orleans sounded
"like a city being nuked."

Vaillancourt is a warm, pugnacious man, originally from the Bronx. He was
struck, he said, by the power of talk radio — its intimacy, its burden.

"There's a family with 15 people in a house with no power, but they can
listen," he said. "You're on the next shift, and you're keeping them
company, and it's frightening."

Vaillancourt got through it with gentle, goofy humor.

He remembers a woman who called, miserable and stranded, and told him she
was getting ready to eat. Vaillancourt suggested that she make veal
Parmesan, and maybe he would come by with a bottle of Merlot. She said,
forlornly, that she didn't have any of the ingredients.

Then she asked, "What if I just make us a lasagna?"

Then she laughed and laughed.

Mayor Nagin called the station Sept. 1 when Robinette was on the air.
Robinette had broadcast every day since the storm hit; he was tired, he
said, and "not concentrating the way I should."

The mayor was tired too. The situation in New Orleans had deteriorated
sharply. Thousands of people were milling at the Superdome and the
convention center, sick, dehydrated and desperate to get out of the city.
Rescue crews, alarmed about reports of rioting, were afraid to pull off
the interstate.

Robinette was expecting a report from the mayor, but what he got was a
half-hour roar of anger and despair. It was the sound of a man who no
longer cared about his political future.

"You know," Nagin said, "God is looking down on all this, and if [state
and federal authorities] are not doing everything in their power to save
people, they are going to pay the price. Because every day that we delay,
people are dying and they're dying by the hundreds, I'm willing to bet
you.

"We're getting reports and calls that are breaking my heart, from people
saying: 'I've been in my attic. I can't take it anymore. The water is up
to my neck. I don't think I can hold out.' And that's happening as we
speak."

Nagin went on and on, until both men fell silent. On the air, Robinette
could be heard crying. The station cut to a commercial.

That interview, Robinette said, was "the off-the-cliff moment and the
flying moment."

Mike Kaplan, operations manager at Entercom's adult contemporary station,
was listening at the master control. His first thought was that the
mayor's profanity-laced outburst might have violated Federal
Communications Commission standards. His second thought was about history.
He asked: Is someone taping this? He pressed a record button.

"He said, 'Di, I want to get that out to everyone in the country,' "
Newman said.

The tape was driven across town to the local CBS affiliate. By the next
day, Nagin's interview was airing on all three networks.

Within 24 hours, President Bush visited New Orleans.

"When they write the history of Katrina, it will be written on the turn of
Ray Nagin," Robinette said. "That was a guy pulling babies out of the
water. That was the power of it. It was one man furious."

Many WWL employees are still living in RVs beside the parking lot of the
Clear Channel building, sleeping in four-hour shifts.

Suitcases sat in cubicles, and over the PA system, a receptionist
announced that grief counselors were on hand for anyone who needed them.
No one showed up, though, probably because they were too busy.

Lewis found that he could no longer perform simple arithmetic. Sales
manager Mark Boudreaux was reminding people to remind him of things.
Newman, fuzzy-headed with exhaustion, accidentally placed her new
cellphone in a cup of coffee. She didn't care, she said: "What matters is
what comes out of that box."

A note of calm entered the calls this week. Listeners now wanted contact
numbers for the Red Cross, they wanted to know if they should boil their
water, they wanted to reunite with family members.

Bellavia, 34, who was diagnosed last year with Hodgkin's lymphoma, feels
the way he felt when he found out his tumor was gone: guilty that he has
walked away when so many others died.

Leaving the station every night, for the hourlong drive to his home in
Amite, 50 miles northeast of Baton Rouge, he "began to feel like a
machine," he said.

"I'll put it like this: I haven't broken down, but I wonder when I will,"
Bellavia said. "I wonder when I will, how you say, shut down and reboot."

Robinette, who was awarded two purple hearts in Vietnam, said the week of
the flood was "all adrenaline. I used to say, overseas, that nobody's
afraid during a firefight. When it's over, it's very scary."

These days, Robinette takes calls from people who want to thank him or the
station and say how grateful they are. Something about that sickens him.
Radio, he said, has not done anything for the people of New Orleans.

"It's what the people of New Orleans have done for radio. You want to say,
'You're the ones dying,' " he said. Then he hung his head and sobbed.

As for Duplantis, whose house was probably engulfed in the 25-foot surge
that hit St. Bernard Parish, he doesn't spend much time cataloging his
losses.

"I don't even think about it. What am I going to think about?" Duplantis,
42, said. "I just work."

And so the broadcasts continue. They are not archived, so there is no
record of the hundreds of ordinary people who called the station at the
strangest, most terrifying moments of their lives.

In the early hours of Sept. 2, several million radio listeners east of the
Rocky Mountains could hear the voice of a man on his roof in New Orleans
describing what the stars looked like over a city in darkness.

The man's voice sounded serene and mellow. At that moment, he was in total
isolation — speaking from his rooftop in a city filling up with reeking
water, SWAT teams and crowds of angry, hungry, frightened people.

No one could have gotten to him that night, and it is impossible to know
whether he survived. But his voice was carried on the 50,000-watt signal
of WWL-AM. He sounded close enough to touch.

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