Monday, April 28, 2008, 4:50:20 PM, Marcus wrote: > It sounds like it might be able to do the job, but the demo is a bug > tracker like PITS. I'm looking for a way to converse with customers. > Are there any examples of that kind of thing?
> I appreciate that one could probably use Wiki Forms to create such a > system, but maybe it has already been done by somebody, he says > hopefully :-) ? If you use PmWiki for a ticket system, the question arises: how would one handle authentication? Do customers have a username/password pair assigned, and if, by whom? If not, how private does the ticket system need to be? I assume a new ticket opened by a customer should only be visible by him and the customer care people. So one needs some kind of customer/usr management system, which allows users to create accounts, with user name and password. The only attempt to do this was done by ZAP, and I am not sure how. If privacy and authentication is not an issue, on ecould simply create a form system, whereby a new ticket page is created by press of a button, with a pagename generated as date plus a three or four digit number (to differentiate between same-day tickets). Then each ticket page will display a comment box, and comments will be written to the page just like a simple forum. When a ticket gets closed, the comment form will be disabled. ~Hans _______________________________________________ pmwiki-users mailing list pmwiki-users@pmichaud.com http://www.pmichaud.com/mailman/listinfo/pmwiki-users