Hi all, Here is some feedback on the testing period we had. From there, if the community agrees, we could discuss and set forth the next steps.
*Why this test* Discourse appeared as a good tool even if not the best appropriate for a Q&A forum.It has a large base of contributions and could be adapted with settings, plug-ins and css changes. Seeking for a closer tool, we didn’t find any relevant one or only very young alternatives (like Talkyard.io, Flarum, phpBB and Vanilla). *How did we proceed* Guilhem installed the instance with the basic settings. Then I personally invited all the forum moderators and main contributors to participate to the test. After that, the whole community was invited too. There are currently 60 subscribers on the instance. Then we tweaked the instance upon the provided feedback. Each time a problem was met we tried to solve it buy adding plug-ins or changes in the settings. Tests have been conducted in several langages including CJK. There is more that can be done, but I don't want to invest more time if it's not the chosen solution. *What we did* - Installed plug-ins: * Discourse-openid-connect * Discourse-question-answer * Discourse-solved - Settings: * One category per language (17 languages currently) * Q&A plugin activated on demand per category * upload of documents * more actions allowed for new users (more posts, likes, etc.) * allow tags creation at level 2 * minimum length of a post is 5 chars * fixed category position (prevent to sort them by topic) * allow to filter by solve/unsolved questions–allow to filter by tags * Summary posts required 5 posts instead of 10 see also https://redmine.documentfoundation.org/issues/2952 *Going further* If the decision to migrate to Discourse is took, first, the infra team has to test the migration of Askbot database which needs time and efforts. More can be done on the presentation of the forum, for example, decide the type of presentation/use we want: more like Fedora or Mozilla or Gnome or? https://discourse.gnome.org/c/community/8 https://discourse.mozilla.org/c/communities https://discourse.opensourcediversity.org/c/lounge/6 This will be second part of the discussion with the community. Also, based on their activity on the forum, heavy contributors should have more rights than new comers (top level for example) since the beginning. We can also design special badges or personalize them. *Testers’ feedback* We proposed to collect feedback on the forum, but it was very low. So we pinged each participant and we received each time very positive remarks. See here for the thread on the forum: https://vm222.documentfoundation.org/t/feedback-on-your-tests-of-the-instance/185/10 Other feedback on another thread: « I envision using Discourse for documentation and as a replacement for mailing lists, not as a 1:1 AskBot substitute, but it could be used for all three =). In the end we should be looking to deprecate AskBot as its confusing UI hinders its value as a community-support venue. » *Further thoughts* We should plane enough in advance to have something to present at the next LibOCon 2021, at least the decision should be taken *6 months* in advance. Discourse can be used also as a replacement for Nabble, it can be set as mailing list mode (per profile basis), it has RSS feeds, it can use Matrix notifications in the chat integration plug-in. It has also a Bugzilla plug-in. So there are multiple usages beyond the replacement of the forum that we can explore. Cheers Sophie -- Sophie Gautier so...@libreoffice.org GSM: +33683901545 IRC: sophi Foundation coordinator The Document Foundation -- To unsubscribe e-mail to: projects+unsubscr...@global.libreoffice.org Problems? https://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: https://wiki.documentfoundation.org/Netiquette List archive: https://listarchives.libreoffice.org/global/projects/ Privacy Policy: https://www.documentfoundation.org/privacy