Hi list,
I currently use RT 3.6.3 and the extension Command By Email and am
having issues with users who attach vcards and sometimes forwarded email
to RT. I want to continue the functionality of allowing tickets to be
created/modified/updated via email as that is a very handy way to
interface with RT, but I was wondering if anyone had a scrip or any
suggestions on how to get command by email to "ignore" certain words
like "To:" or "From:" or any vcard input. A snippet of a recent
vcard-caused mailgate error is below:
Failed command 'n: Engen;Brian'
Error message: Command 'n' is unknown
Failed command 'version: 2.1'
Error message: Command 'version' is unknown
Failed command 'tel;work: x8316'
Error message: Command 'tel;work' is unknown
Failed command 'end: vcard'
Error message: Command 'end' is unknown
Failed command 'email;internet: <REMOVED>'
Error message: Command 'email;internet' is unknown
Failed command 'title: Software Engineer'
Error message: Command 'title' is unknown
Failed command 'begin: vcard'
Error message: Command 'begin' is unknown
Failed command 'adr: Suite 500;;<REMOVED>'
Error message: Command 'adr' is unknown
Failed command 'fn: Brian Engen'
Error message: Command 'fn' is unknown
--
Chris Nelson
CDA Unix Administrator
NightHawk Radiology Services
250 Northwest Blvd. #206
Coeur D'Alene, ID 83814
208.415.0588 (Office)
509.294.1835 (Cell)
208.664.2720 (Fax)
[EMAIL PROTECTED] (email)
http://www.nighthawkrad.net (Web)
CONFIDENTIALITY NOTICE: This email, including any attachments, contains
information from NightHawk Radiology Services, which may be confidential or
privileged. The information is intended to be for the use of the individual or
entity named above. If you are not the intended recipient, be aware that any
disclosure, copying, distribution or use of the contents of this information is
prohibited. If you have received this email in error, please notify NightHawk
Radiology Services immediately by forwarding message to [EMAIL PROTECTED] and
destroy all electronic and hard copies of the communication, including
attachments.
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