On Thu, Oct 29, 2009 at 10:22, Seth Lake <sl...@bcssi.com> wrote: > Looking for a way (scrip?) to remove non-owner/requester/admin CCs on > take or ownership change. > > We have a big group of CCs when a ticket comes in, once one of the > helpdesk group takes the ticket I want the people that aren't directly > involved out off the watchers list. Look at my squelch remote recipients scrip as a starting point?
http://www.gossamer-threads.com/lists/rt/users/88831?nohighlight=1#88831 -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
