Hi all, We use RT to perform customer service for our client. RT doesn't really have a good way for us to get the numbers we need to bill our clients. It's easy to get the number of tickets handled, but getting the number of emails sent external (to consumers) during a given time period seems to be pretty difficult (and I have a fair amount of experience with the RT API).
Any advice on getting this data? Thanks! -Todd _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
