Yes, upgrade to 3.7.97, then the conversion to UTF8, then continued to 3.8.7.
> -----Original Message----- > From: Simon Dray [mailto:simon.d...@antplc.com] > Sent: Wednesday, February 17, 2010 1:19 AM > To: Ulf Zimmermann; 'rt-users@lists.bestpractical.com' > Subject: RE: [rt-users] Problems after upgrade > > Ulf > > Stupid question did you upgrade the database? > > > Simon > > -----Original Message----- > From: Ulf Zimmermann [mailto:u...@openlane.com] > Sent: 17 February 2010 02:22 > To: 'rt-users@lists.bestpractical.com' > Subject: [rt-users] Problems after upgrade > > I am looking at upgrading a 6 year old installation of RT (3.2.2) to a > more current version (3.8.7). > > Went through all the upgrade steps. After starting Apache I got the > main page and login, which works. On the main page first thing I notice > is that I get "Predefined search My Requests not found". When I click > on any queue I get "RT::Ticket::TimeLeftAsString Unimplemented in > HTML::Mason::Commands. > (/home/rt/share/html/Elements/RT__Ticket/ColumnMap line 165)" and if I > click on a ticket owned by me from the main page, I get > "RT::Ticket::Merged Unimplemented in HTML::Mason::Commands. > (/home/rt/share/html/Ticket/Elements/Bookmark line 61)". > > Any suggestions how to debug this? Nothing in var/log/rt.log, nothing > in the Apache error log. > > Ulf. > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > 2010 RT Training Sessions! > San Francisco, CA, USA - Feb 22 & 23 > Dublin, Ireland - Mar 15 & 16 > Boston, MA, USA - April 5 & 6 > Washington DC, USA - Oct 25 & 26 > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com