I have probably asked this before, but here goes. I want to force RT users to fill in the TimeWorked field every time they update a ticket, much like the MandatorySubject extension works on ticket creation. Has anybody got something similar to this already? If not I am prepared to have a stab at it myself, but since I am only just starting to learn Perl I'm probably going to go about it the wrong way :-). Would I be able to do this as a scrip action or would I have to create a module and do it via callbacks? All help/advice/solutions greatly appreciated. Regards, Jim
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