It is definitely the multiline expression. If I start bringing the lines together, then the "RTAddressRegexp option in the config doesn't match" errors start to go away. Will I just have to live with a really long line or is there a way to do multi-line regexp in the file?
Stephen Cena Senior Systems Administrator Quality Vision International, Inc. Phone: (585) 544-0450 x300 To notify helpdesk: http://helpdesk.ogp.qvii.com or email: hd-gene...@qvii.com<mailto:hd-gene...@qvii.com> To report email issues: postmas...@qvii.com<mailto:postmas...@qvii.com> From: Cena, Stephen (ext. 300) Sent: Tuesday, January 10, 2017 3:26 PM To: 'rt-users@lists.bestpractical.com' <rt-users@lists.bestpractical.com> Subject: Queue still being CC'ed with $ParseNewMessageForTicketCcs and $RTAddressRegexp I received a request to 'auto CC' clients on tickers (as our customers are only allowed to interface via email). I enabled $ParseNewMessageForTicketCcs<https://rt-wiki.bestpractical.com/wiki/ParseNewMessageForTicketCcs>. We then started getting random RT Bounce messages, and upon investigating I found: https://rt-wiki.bestpractical.com/wiki/RTAddressRegexp . Due to the randomness of the email formats and the quantity of queues, I couldn't write a simple regular expression so I have a somewhat large one: Set($RTAddressRegexp, '(local-part1@domain1\.tld)|<mailto:local-part1@domain1\.tld)|> (local-part2@domain2\.tld)|<mailto:local-part2@domain2\.tld)|> (local-part3@domain3\.tld)|<mailto:local-part3@domain3\.tld)|> : : (local-partN@domainN\.tld)/xi<mailto:local-partN@domainN\.tld)/xi>'); However, when a queue is added as a CC, it still gets added & a user created. When I use https://regex101.com/ , the matching works. Can I not do multi-line regexp in the SiteConfig file? I'm thinking this is something simple I'm overlooking. Thank you in advance. Stephen Cena Senior Systems Administrator Quality Vision International, Inc. Phone: (585) 544-0450 x300 To notify helpdesk: http://helpdesk.ogp.qvii.com or email: hd-gene...@qvii.com<mailto:hd-gene...@qvii.com> To report email issues: postmas...@qvii.com<mailto:postmas...@qvii.com>
