I've re-evaluated my permissions inside RT related to this issue and I think I have a solution/work around. If I grant ShowTicket globally, users are able to search & find what they are looking for so that might solve it.
Even without the permissions issue, I'm still curious about how you can have default RT At A Glance for specific user types. Example: End User and Support Staff. The Self-Service page (IMO) is too limited and I'd like to have some default widgets available to all users. Is there a way to preconfigure Dashboards/RT At A Glance per user and have the environments be unique? Stephen Cena Senior Systems Administrator Quality Vision International, Inc. Phone: (585) 544-0450 x300 To notify helpdesk: http://helpdesk.ogp.qvii.com or email: hd-gene...@qvii.com To report email issues: postmas...@qvii.com
