As a counterexample I had a *hell* of a time getting CUPS going and the web interface still dies on me whenever I try to do anything from it. Now that it's configured though it's been solid and reliable as long as I stick to command line.Not only did it fix their issues, but it gives them a nice web-based administration interface where they can delete jobs if one does happen to get stuck. Setup was much easier than I thought it would be and definitely easier than LPRng if you haven't done work with lpd before. We were using HP Laserjet printers which were natively supported by CUPS.
CUPS really seems to be the wave of the future though and certainly a lot of the filter/driver support is centered on it.
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