Re: [asterisk-users] CDR Unanswered calls
Hi, Any body has an idea on this ? I believe the configuration is correct. Is there any bug in this version ? Is there any version in 1.8 branch which has it working ? Please help. Regards Shanavaz. --- On Sat, 10/6/12, Shanavaz E A shanava...@yahoo.com wrote: From: Shanavaz E A shanava...@yahoo.com Subject: Re: [asterisk-users] CDR Unanswered calls To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Date: Saturday, October 6, 2012, 11:28 AM Yes, Please see the following example. In version 1.4 of asterisk, we used to get atleast 2 records in the CDR table for one incoming call. One is the main record and second one is the record with the status of that particular extension number which answered the call. Additionally if any more extensions in the queue was tried, and if it was failed or busy or not answered, an additional record for each of those extension will be created in the CDR table. For example: | calldate | src | dst | dcontext | channel | dstchannel | lastapp | lastdata | duration | billsec | disposition | | 2012-09-01 20:02:54 | 9123456733 | s | queue-cbkn | DAHDI/7-1 | Agent/3009 | Queue | BookingQ|tT|||30|myagi1.agi | 156 | 156 | ANSWERED | | 2012-09-01 20:03:02 | 9123456733 | 305 | from-internal | Local/305@from-internal-df2a,2 | SIP/305-00087978 | Dial | SIP/305||tT | 0 | 0 | BUSY | | 2012-09-01 20:03:02 | 9123456733 | 307 | from-internal | Local/307@from-internal-dd81,2 | SIP/307-00087979 | Dial | SIP/307||tT | 5 | 0 | ANSWERED | Here the first record is the main record. Second one is extn 305 was tried but it was BUSY and third record is extn 307 was tried and it answered that call. So here totally three records were created for a single call. But in asterisk 1.8 only the first record is being created. I need all the records for all extensions which was tried in the queue. I hope you got the point Regards Shanavaz. --- On Sat, 10/6/12, Warren Selby wcse...@selbytech.com wrote: From: Warren Selby wcse...@selbytech.com Subject: Re: [asterisk-users] CDR Unanswered calls To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Date: Saturday, October 6, 2012, 1:52 AM On Fri, Oct 5, 2012 at 4:51 AM, Shanavaz E A shanava...@yahoo.com wrote: Hi, No replies until now. Some one please help... There must be some people who are using it... Thanks Can you provide an example of what you expect it to be doing (from the old version) and what it is doing now (from the new version)? I'm talking examples of the table rows in question. Is it recording the call, just labeling it answered instead of unanswered? I've never seen asterisk simply not record a call in whatever CDR backend you're using, regardless of disposition. -- Thanks, --Warren Selby, dCAP http://www.SelbyTech.com -Inline Attachment Follows- -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -Inline Attachment Follows- -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users-- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] CDR Unanswered calls
Hi, No replies until now. Some one please help... There must be some people who are using it... Thanks --- On Mon, 9/24/12, Shanavaz E A shanava...@yahoo.com wrote: From: Shanavaz E A shanava...@yahoo.com Subject: [asterisk-users] CDR Unanswered calls To: asterisk-users@lists.digium.com Date: Monday, September 24, 2012, 11:40 AM Dear friends, I am not able to capture the CDR records for unanswered calls. Only one record per call is coming in the CDR table. In the cdr.conf, I have enabled it by setting : unanswered = yes From asterisk CLI also, I am getting this : centos55server*CLI cdr show status Call Detail Record (CDR) settings -- Logging: Enabled Mode: Simple Log unanswered calls: Yes * Registered Backends --- mysql cdr-custom But still its not coming in the table. I am using My SQL CDR. All other records are coming properly. We need these records, because its a call center and the management requires details of the extnesions which were not answering calls in the queue. Is there any other setting to be done ? In Asterisk 1.4 it was working fine, but now I am using asterisk-1.8.12.1 Kindly help. Regards Shanavaz. -Inline Attachment Follows- -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users-- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] CDR Unanswered calls
On 10/05/2012 11:51 AM, Shanavaz E A wrote: Hi, No replies until now. Some one please help... There must be some people who are using it... Thanks No idea but since Asterisk is making you money why don't you hire an experienced Asterisk consultant to get it resolved. Regards, Patrick -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] CDR Unanswered calls
On Fri, Oct 5, 2012 at 4:51 AM, Shanavaz E A shanava...@yahoo.com wrote: Hi, No replies until now. Some one please help... There must be some people who are using it... Thanks Can you provide an example of what you expect it to be doing (from the old version) and what it is doing now (from the new version)? I'm talking examples of the table rows in question. Is it recording the call, just labeling it answered instead of unanswered? I've never seen asterisk simply not record a call in whatever CDR backend you're using, regardless of disposition. -- Thanks, --Warren Selby, dCAP http://www.SelbyTech.com http://www.selbytech.com -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] CDR Unanswered calls
Yes, Please see the following example. In version 1.4 of asterisk, we used to get atleast 2 records in the CDR table for one incoming call. One is the main record and second one is the record with the status of that particular extension number which answered the call. Additionally if any more extensions in the queue was tried, and if it was failed or busy or not answered, an additional record for each of those extension will be created in the CDR table. For example: | calldate | src | dst | dcontext | channel | dstchannel | lastapp | lastdata | duration | billsec | disposition | | 2012-09-01 20:02:54 | 9123456733 | s | queue-cbkn | DAHDI/7-1 | Agent/3009 | Queue | BookingQ|tT|||30|myagi1.agi | 156 | 156 | ANSWERED | | 2012-09-01 20:03:02 | 9123456733 | 305 | from-internal | Local/305@from-internal-df2a,2 | SIP/305-00087978 | Dial | SIP/305||tT | 0 | 0 | BUSY | | 2012-09-01 20:03:02 | 9123456733 | 307 | from-internal | Local/307@from-internal-dd81,2 | SIP/307-00087979 | Dial | SIP/307||tT | 5 | 0 | ANSWERED | Here the first record is the main record. Second one is extn 305 was tried but it was BUSY and third record is extn 307 was tried and it answered that call. So here totally three records were created for a single call. But in asterisk 1.8 only the first record is being created. I need all the records for all extensions which was tried in the queue. I hope you got the point Regards Shanavaz. --- On Sat, 10/6/12, Warren Selby wcse...@selbytech.com wrote: From: Warren Selby wcse...@selbytech.com Subject: Re: [asterisk-users] CDR Unanswered calls To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Date: Saturday, October 6, 2012, 1:52 AM On Fri, Oct 5, 2012 at 4:51 AM, Shanavaz E A shanava...@yahoo.com wrote: Hi, No replies until now. Some one please help... There must be some people who are using it... Thanks Can you provide an example of what you expect it to be doing (from the old version) and what it is doing now (from the new version)? I'm talking examples of the table rows in question. Is it recording the call, just labeling it answered instead of unanswered? I've never seen asterisk simply not record a call in whatever CDR backend you're using, regardless of disposition. -- Thanks, --Warren Selby, dCAP http://www.SelbyTech.com -Inline Attachment Follows- -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users-- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] CDR Unanswered calls
Dear friends, I am not able to capture the CDR records for unanswered calls. Only one record per call is coming in the CDR table. In the cdr.conf, I have enabled it by setting : unanswered = yes From asterisk CLI also, I am getting this : centos55server*CLI cdr show status Call Detail Record (CDR) settings -- Logging: Enabled Mode: Simple Log unanswered calls: Yes * Registered Backends --- mysql cdr-custom But still its not coming in the table. I am using My SQL CDR. All other records are coming properly. We need these records, because its a call center and the management requires details of the extnesions which were not answering calls in the queue. Is there any other setting to be done ? In Asterisk 1.4 it was working fine, but now I am using asterisk-1.8.12.1 Kindly help. Regards Shanavaz.-- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
