Re: [asterisk-users] Paging Application - Polycom 601
OK, now I know for sure... This is roughly 20 minutes after the 601 crashed... There is an abandoned 'meetme' hanging around in asterisk as seen below. Conf Num PartiesMarked Activity Creation 1913938683d0006 0001 00:19:07 Dynamic * Total number of MeetMe users: 6 User #: 01 9403225392 Reception Channel: SIP/7110-b2e11758 (unmonitored) User #: 03 7137 no name Channel: SIP/7137-b2f63e80 (Listen only) (unmonitored) User #: 05 7129 no name Channel: SIP/7129-b2ca1c78 (Listen only) (unmonitored) User #: 09 7121 no name Channel: SIP/7121-b2c6a0e0 (Listen only) (unmonitored) User #: 15 7117 no name Channel: SIP/7117-0855e960 (Listen only) (unmonitored) User #: 20 7136 no name Channel: SIP/7136-b2f09b58 (Listen only) (unmonitored) 6 users in that conference. HOWEVER, my phone vendor got a ticket open with Polycom and they determined the reboot problem is with the presence on the 601. When I do a Page All, each phone's status is being reported to the 601 as part of the presence/Buddies while in the meetme. The flood of messages to the 601 causes it to crash. Is there a way to NOT report the hints/notify JUST for the Page? I really don't care if all the lights on the side car lights up or not. The person doing the page knows they are doing one :) Bill ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Paging Application - Polycom 601
Asterisk 1.2.13 - Evolution PBX from Intuitive Voice Technologies We have an installation of 35 SIP phones (Polycom 501) and one receptionist phone (Polycom 601). I have 15 of the 501s set up to accept a Page. From what I understand, the Page is done using the asterisk page application that throws the extensions into a conference room and then set the originating caller to the only one who can talk. I would be curious to see how you set up the phones to accept paging, just to make sure there isn't something iffy with your phone configuration. I'm trying to get more info on how the phones are set up. This is a commercial product and I have a web GUI to enable/disable paging. What that actually does? I don't know yet. I'll find out. The problem I am having is about 1 out of 25 pages will crash the Polycom 601 (receptionist) and the phone will reboot. Is the 601 calling the page, or receiving a page from another phone? The 601 is Calling the page. (601 is Receptionist) This leaves all the extensions in the conference room and each party must hit end call on their phone to get out of the conference. However, the receptionist can't do that because that phone restarts. Once it has rebooted, it does not show to be connected to the conference room. However, I feel like it is still in the conference - with no way out. You feel like it? Do you know for sure? OK, now I know for sure... Had the 601 crash again this morning and I used your help in see the meetme info. This is roughly 20 minutes after the 601 crashed... Conf Num PartiesMarked Activity Creation 1913938683d0006 0001 00:19:07 Dynamic * Total number of MeetMe users: 6 User #: 01 9403225392 Reception Channel: SIP/7110-b2e11758 (unmonitored) User #: 03 7137 no name Channel: SIP/7137-b2f63e80 (Listen only) (unmonitored) User #: 05 7129 no name Channel: SIP/7129-b2ca1c78 (Listen only) (unmonitored) User #: 09 7121 no name Channel: SIP/7121-b2c6a0e0 (Listen only) (unmonitored) User #: 15 7117 no name Channel: SIP/7117-0855e960 (Listen only) (unmonitored) User #: 20 7136 no name Channel: SIP/7136-b2f09b58 (Listen only) (unmonitored) 6 users in that conference. If the phone does not show an active call, it's not connected to anything. I don't see how it would be in a conference after a reboot. Your problems below are probably caused by something else. The spontaneous reboot is telling. I appears it is still in the conference, even after reboot. After one of these crashes, the 601 phone will start having one way audio (can't hear caller), various other weirdness (side car status wrong) and the only way to completely correct the problems are to restart asterisk - which I assume kills the rogue page application. The 601s with sidecars have been problematic. I'm finding that out the hard way! What Polycom firmware are you using? 1.6.7.0098 1) Has anyone ever seen this problem? Other users have reported problems with 601s crashing. Check your firmware. AFAIK, the current firmware is 2.1.3. My vendor tried to move to a 2.x firmware, but it had a real bad delay when reading keys. It would miss about ever 3rd or 4th key you pressed. Sometimes, the keys would stick and you'd hear the touchtone for 10 seconds or so. They had me move back to 1.6.7 and it all went away... 2) Is there a way from the CLI to show and kill a page? 'show channels' will show you active calls (in 1.2; in 1.4, use 'core show channels') 'meetme kick' lets you kick channels/users from a conference. Thanks. Helped alot. Still, I don't think that's what's happening here. I'm no so sure. The one way audio seems to show it's face within an hour or so after a page that crashes the 601. I kicked everyone off the meetme this time within 20 minutes and it's been 2 hours now. No one way audio yet... Thanks for the help. Bill ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Paging Application - Polycom 601
About your keys sticking...I had the same issue when I moved my 501s up to 2.x, and after a lot of fiddling around I realized that the problem was my register timeout (my phones would register every 30 seconds) which overloaded the phones CPU, resulting in what appeared to be sticky keys. I simply changed the register attempts to a longer delay (I actually think I removed them completely to be honest). I used reregister for NAT traversal, but in 2.x there is a NAT keepalive functionality, which has been working fine for me. It might be worth trying that out, it would allow you to move to firmware 2.x and get whatever benefits you can get from that. Regards, Mike -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bill Andersen Sent: Thursday, August 09, 2007 10:33 To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Paging Application - Polycom 601 Asterisk 1.2.13 - Evolution PBX from Intuitive Voice Technologies We have an installation of 35 SIP phones (Polycom 501) and one receptionist phone (Polycom 601). I have 15 of the 501s set up to accept a Page. From what I understand, the Page is done using the asterisk page application that throws the extensions into a conference room and then set the originating caller to the only one who can talk. I would be curious to see how you set up the phones to accept paging, just to make sure there isn't something iffy with your phone configuration. I'm trying to get more info on how the phones are set up. This is a commercial product and I have a web GUI to enable/disable paging. What that actually does? I don't know yet. I'll find out. The problem I am having is about 1 out of 25 pages will crash the Polycom 601 (receptionist) and the phone will reboot. Is the 601 calling the page, or receiving a page from another phone? The 601 is Calling the page. (601 is Receptionist) This leaves all the extensions in the conference room and each party must hit end call on their phone to get out of the conference. However, the receptionist can't do that because that phone restarts. Once it has rebooted, it does not show to be connected to the conference room. However, I feel like it is still in the conference - with no way out. You feel like it? Do you know for sure? OK, now I know for sure... Had the 601 crash again this morning and I used your help in see the meetme info. This is roughly 20 minutes after the 601 crashed... Conf Num PartiesMarked Activity Creation 1913938683d0006 0001 00:19:07 Dynamic * Total number of MeetMe users: 6 User #: 01 9403225392 Reception Channel: SIP/7110-b2e11758 (unmonitored) User #: 03 7137 no name Channel: SIP/7137-b2f63e80 (Listen only) (unmonitored) User #: 05 7129 no name Channel: SIP/7129-b2ca1c78 (Listen only) (unmonitored) User #: 09 7121 no name Channel: SIP/7121-b2c6a0e0 (Listen only) (unmonitored) User #: 15 7117 no name Channel: SIP/7117-0855e960 (Listen only) (unmonitored) User #: 20 7136 no name Channel: SIP/7136-b2f09b58 (Listen only) (unmonitored) 6 users in that conference. If the phone does not show an active call, it's not connected to anything. I don't see how it would be in a conference after a reboot. Your problems below are probably caused by something else. The spontaneous reboot is telling. I appears it is still in the conference, even after reboot. After one of these crashes, the 601 phone will start having one way audio (can't hear caller), various other weirdness (side car status wrong) and the only way to completely correct the problems are to restart asterisk - which I assume kills the rogue page application. The 601s with sidecars have been problematic. I'm finding that out the hard way! What Polycom firmware are you using? 1.6.7.0098 1) Has anyone ever seen this problem? Other users have reported problems with 601s crashing. Check your firmware. AFAIK, the current firmware is 2.1.3. My vendor tried to move to a 2.x firmware, but it had a real bad delay when reading keys. It would miss about ever 3rd or 4th key you pressed. Sometimes, the keys would stick and you'd hear the touchtone for 10 seconds or so. They had me move back to 1.6.7 and it all went away... 2) Is there a way from the CLI to show and kill a page? 'show channels' will show you active calls (in 1.2; in 1.4, use 'core show channels') 'meetme kick' lets you kick channels/users from a conference. Thanks. Helped alot. Still, I don't think that's what's happening here. I'm no so sure. The one way audio seems to show it's face within an hour or so after a page that crashes the 601. I kicked everyone off the meetme this time within 20 minutes and it's been 2 hours now. No one way audio yet... Thanks for the help. Bill
Re: [asterisk-users] Paging Application - Polycom 601
Bill, I've had that problem, too. It was caused by too frequent of a registration and something goofy in the Polycom software. 2.1.2 (the latest) does not have this problem and I would definitely suggest moving to it. It is doubtful that you need that high of a registration period, anyway. Is 3600 seconds too high for you? Do the phones move? I have mine set to 90 seconds to allow for external failover of their internet connection. Kevin Bill Andersen wrote: What Polycom firmware are you using? 1.6.7.0098 1) Has anyone ever seen this problem? Other users have reported problems with 601s crashing. Check your firmware. AFAIK, the current firmware is 2.1.3. My vendor tried to move to a 2.x firmware, but it had a real bad delay when reading keys. It would miss about ever 3rd or 4th key you pressed. Sometimes, the keys would stick and you'd hear the touchtone for 10 seconds or so. They had me move back to 1.6.7 and it all went away... ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Paging Application - Polycom 601
Asterisk 1.2.13 - Evolution PBX from Intuitive Voice Technologies We have an installation of 35 SIP phones (Polycom 501) and one receptionist phone (Polycom 601). I have 15 of the 501s set up to accept a Page. From what I understand, the Page is done using the asterisk page application that throws the extensions into a conference room and then set the originating caller to the only one who can talk. The problem I am having is about 1 out of 25 pages will crash the Polycom 601 (receptionist) and the phone will reboot. This leaves all the extensions in the conference room and each party must hit end call on their phone to get out of the conference. However, the receptionist can't do that because that phone restarts. Once it has rebooted, it does not show to be connected to the conference room. However, I feel like it is still in the conference - with no way out. After one of these crashes, the 601 phone will start having one way audio (can't hear caller), various other weirdness (side car status wrong) and the only way to completely correct the problems are to restart asterisk - which I assume kills the rogue page application. 1) Has anyone ever seen this problem? 2) Is there a way from the CLI to show and kill a page? 3) Any suggestions? Thanks Bill ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Paging Application - Polycom 601
I'm using Page application with Polycom 501 and 601 and have not seen these issue, i would check firmware on 601 and play with couple different firmware. are you checking if the chanavail before sending the Page? On 8/8/07, Bill Andersen [EMAIL PROTECTED] wrote: Asterisk 1.2.13 - Evolution PBX from Intuitive Voice Technologies We have an installation of 35 SIP phones (Polycom 501) and one receptionist phone (Polycom 601). I have 15 of the 501s set up to accept a Page. From what I understand, the Page is done using the asterisk page application that throws the extensions into a conference room and then set the originating caller to the only one who can talk. The problem I am having is about 1 out of 25 pages will crash the Polycom 601 (receptionist) and the phone will reboot. This leaves all the extensions in the conference room and each party must hit end call on their phone to get out of the conference. However, the receptionist can't do that because that phone restarts. Once it has rebooted, it does not show to be connected to the conference room. However, I feel like it is still in the conference - with no way out. After one of these crashes, the 601 phone will start having one way audio (can't hear caller), various other weirdness (side car status wrong) and the only way to completely correct the problems are to restart asterisk - which I assume kills the rogue page application. 1) Has anyone ever seen this problem? 2) Is there a way from the CLI to show and kill a page? 3) Any suggestions? Thanks Bill ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Paging Application - Polycom 601
Bill Andersen wrote: Asterisk 1.2.13 - Evolution PBX from Intuitive Voice Technologies We have an installation of 35 SIP phones (Polycom 501) and one receptionist phone (Polycom 601). I have 15 of the 501s set up to accept a Page. From what I understand, the Page is done using the asterisk page application that throws the extensions into a conference room and then set the originating caller to the only one who can talk. I would be curious to see how you set up the phones to accept paging, just to make sure there isn't something iffy with your phone configuration. The problem I am having is about 1 out of 25 pages will crash the Polycom 601 (receptionist) and the phone will reboot. Is the 601 calling the page, or receiving a page from another phone? This leaves all the extensions in the conference room and each party must hit end call on their phone to get out of the conference. However, the receptionist can't do that because that phone restarts. Once it has rebooted, it does not show to be connected to the conference room. However, I feel like it is still in the conference - with no way out. You feel like it? Do you know for sure? If the phone does not show an active call, it's not connected to anything. I don't see how it would be in a conference after a reboot. Your problems below are probably caused by something else. The spontaneous reboot is telling. After one of these crashes, the 601 phone will start having one way audio (can't hear caller), various other weirdness (side car status wrong) and the only way to completely correct the problems are to restart asterisk - which I assume kills the rogue page application. The 601s with sidecars have been problematic. What Polycom firmware are you using? 1) Has anyone ever seen this problem? Other users have reported problems with 601s crashing. Check your firmware. AFAIK, the current firmware is 2.1.3. 2) Is there a way from the CLI to show and kill a page? 'show channels' will show you active calls (in 1.2; in 1.4, use 'core show channels') 'meetme kick' lets you kick channels/users from a conference. Still, I don't think that's what's happening here. -Stephen- ___ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
