Re: [asterisk-users] UK issue - Asterisk dialling 999... sort of
In the UK, to make us match the rest of Europe, it's also possible to access the Emergency Services on 112. Again, although a few calls were made around the right time, none of them were 999 or 112. The I've examined the master.csv for 30 mins before the Police said the call was made, and can't see any possible way the number was dialled. We do have a special entry in our call plan to deal with emergency calls, which was taken from voip-info, that intercepts an internal extension of 999, and sends it out via a ZAP channel. We even have it setup so if it fails to find a free ZAP channel, it will end the call on channel 1 and then dial. Again though, this is only for a calls specifically made to 999. I'm baffled... From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Steve Langstaff Sent: 13 February 2008 15:03 To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] UK issue - Asterisk dialling 999... sort of It might be possible to get to the emergency service via 112 or a local number as well. Do you have *any* calls placed at about the time of the 999 calls? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Phil Knighton Sent: 13 February 2008 14:12 Hello This is a fun one for the list... Twice now, the Police have contacted us to say they have had a silent call then hangup from our landline number to the 999 service. As a matter of course, they follow up these calls in case someone is in distress. Nobody here was in distress - well, no more than normal! The Police aren't hugely happy when we tell them it must be a mistake. Thing is, I have checked both our master log, and our dialled calls log - and nobody dialled 999! Each phone has an account code applied from sip.conf, and we log all numbers dialled. Nobody dialled out. There are no phones connected in anyway other than via Asterisk, fax number is dealt with by a virtual machine, alarm system is on a different number... Any ideas before the rossers come and take me away? Phil http://www.mjog.com/ ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] UK issue - Asterisk dialling 999... sort of
Hi Tilghman As far as I can see from both master.csv and the account log, no number was dialled beginning 999 (or 112 - both numbers connect to the Emergency Services, and the Police couldn't tell me which had been called). Unfortunately, my Telco (British Telecomsigh) can't tell me exactly when it was called, which line it was on or anything else! All I have is the information the Police gave me. Is it possible for Asterisk (for whatever reason) to pass a call that isn't logged in master.csv? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tilghman Lesher Sent: 13 February 2008 15:35 To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] UK issue - Asterisk dialling 999... sort of On Wednesday 13 February 2008 08:12:25 Phil Knighton wrote: Thing is, I have checked both our master log, and our dialled calls log - and nobody dialled 999! Each phone has an account code applied from sip.conf, and we log all numbers dialled. Nobody dialled out. Have you checked all numbers that might have a PREFIX of 999? Here in the States, occasionally a prankster will tell someone annoying her to call her on her cell phone at 911-5924 or something like that, and of course, the system only sees the 911 portion, not the additional 4 digits, which connects them to the emergency number on this side of the Pond. -- Tilghman ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] UK issue - Asterisk dialling 999... sort of
Can I just say I'm grateful for all the replies - this list is invaluable. Thanks for the suggestion Razza, I've been back again to the logs and no call was placed that contained the string 999 or 112 at the right time! Glad it made you smile, said it was a fun one for the list. Looking like this one is going to go down as a mystery... until the Police call again! It has only happened twice in the 16 months we've been using Asterisk, I'm just keen to find a solution. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Razza Sent: 13 February 2008 21:24 To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] UK issue - Asterisk dialling 999... sort of When I first set up asterisk, I had similar, fortunately not with the old bill! It basically boiled down to not enough delay between seizing the line and dialing the digits, for example the following would have dialled the coppers 01299 912345, as 012 would have been missed. I'm guessing this isn't whats happening to you, if all your other calls are uworking fine, but did bring back some memories and made me smile :o) ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] UK issue - Asterisk dialling 999... sort of
Hello This is a fun one for the list... Twice now, the Police have contacted us to say they have had a silent call then hangup from our landline number to the 999 service. As a matter of course, they follow up these calls in case someone is in distress. Nobody here was in distress - well, no more than normal! The Police aren't hugely happy when we tell them it must be a mistake. Thing is, I have checked both our master log, and our dialled calls log - and nobody dialled 999! Each phone has an account code applied from sip.conf, and we log all numbers dialled. Nobody dialled out. There are no phones connected in anyway other than via Asterisk, fax number is dealt with by a virtual machine, alarm system is on a different number... Any ideas before the rossers come and take me away? Phil Phil Knighton Support Engineer MJog Support Team Soft Option Technologies Ltd The Old School, 23 High Street, Wilburton, Cambridgeshire, CB6 3RB Tel: 01353 741641 | Fax: 01353 741341 | Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] | Web: www.mjog.com http://www.mjog.com/ MJogClockOriginal4.jpg___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] UK issue - Asterisk dialling 999... sort of
It might be possible to get to the emergency service via 112 or a local number as well. Do you have *any* calls placed at about the time of the 999 calls? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Phil Knighton Sent: 13 February 2008 14:12 Hello This is a fun one for the list... Twice now, the Police have contacted us to say they have had a silent call then hangup from our landline number to the 999 service. As a matter of course, they follow up these calls in case someone is in distress. Nobody here was in distress - well, no more than normal! The Police aren't hugely happy when we tell them it must be a mistake. Thing is, I have checked both our master log, and our dialled calls log - and nobody dialled 999! Each phone has an account code applied from sip.conf, and we log all numbers dialled. Nobody dialled out. There are no phones connected in anyway other than via Asterisk, fax number is dealt with by a virtual machine, alarm system is on a different number... Any ideas before the rossers come and take me away? Phil http://www.mjog.com/ ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] UK issue - Asterisk dialling 999... sort of
On Wednesday 13 February 2008 08:12:25 Phil Knighton wrote: Thing is, I have checked both our master log, and our dialled calls log - and nobody dialled 999! Each phone has an account code applied from sip.conf, and we log all numbers dialled. Nobody dialled out. Have you checked all numbers that might have a PREFIX of 999? Here in the States, occasionally a prankster will tell someone annoying her to call her on her cell phone at 911-5924 or something like that, and of course, the system only sees the 911 portion, not the additional 4 digits, which connects them to the emergency number on this side of the Pond. -- Tilghman ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] UK issue - Asterisk dialling 999... sort of
When I first set up asterisk, I had similar, fortunately not with the old bill! It basically boiled down to not enough delay between seizing the line and dialing the digits, for example the following would have dialled the coppers 012*99 9*12345, as 012 would have been missed. I'm guessing this isn't whats happening to you, if all your other calls are uworking fine, but did bring back some memories and made me smile :o) ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
