[Bes-admins] Blackberry Enterprise Messaging Client for Exchange/Lync 2010

2012-08-10 Thread Moller, Doreen
Does anyone know if all Blackberry devices support this application including 
4.x?

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/

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Re: [Bes-admins] Blackberry Enterprise Messaging Client for Exchange/Lync 2010

2012-08-10 Thread Moller, Doreen
Thanks so much! I saw some older documentation that indicated 4.1 or higher 
so I wasn't sure.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Kalnitsky, Yury
Sent: Friday, August 10, 2012 12:12 PM
To: 'A list for BES Admin's to discuss issues, etc.'
Subject: Re: [Bes-admins] Blackberry Enterprise Messaging Client for 
Exchange/Lync 2010

Doreen,

If you look at http://in.blackberry.com/support/downloads/im.jsp#tab_tab_ocs 
you will see that OS v5 or higher is required.

For Microsoft Office Communications Server 2007 R2 or Microsoft Lync 2010

 *   BlackBerry Enterprise Server v5.0 Service Pack 3
 *   BlackBerry Enterprise Server Collaboration Service installed and configured
 *   BlackBerry Enterprise Server Collaboration Service enabled for end users
 *   BlackBerry Device Software v5.0 or higher


From: 
bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com]mailto:[mailto:bes-admins-boun...@dataoutages.com]
 On Behalf Of Moller, Doreen
Sent: Friday, August 10, 2012 11:22 AM
To: A list for BES Admin's to discuss issues,etc. 
(bes-admins@dataoutages.commailto:bes-admins@dataoutages.com)
Subject: [Bes-admins] Blackberry Enterprise Messaging Client for Exchange/Lync 
2010

Does anyone know if all Blackberry devices support this application including 
4.x?

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/


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[Bes-admins] Question about Automatically Pushing Apps

2012-07-31 Thread Moller, Doreen
Does anyone know if there is a way to automatically push an Application to a 
device when a new account is created without having to remember to add the user 
to a group?

Thanks

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/

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Re: [Bes-admins] Question about Automatically Pushing Apps

2012-07-31 Thread Moller, Doreen
Where in the IT policy can you assign someone to a group?

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Sandy, Chris 
(Genworth, Contractor)
Sent: Tuesday, July 31, 2012 1:44 PM
To: A list for BES Admin's to discuss issues,etc. (bes-admins@dataoutages.com)
Subject: Re: [Bes-admins] Question about Automatically Pushing Apps

In your IT Policy

From: 
bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com]mailto:[mailto:bes-admins-boun...@dataoutages.com]
 On Behalf Of Moller, Doreen
Sent: Tuesday, July 31, 2012 9:42 AM
To: A list for BES Admin's to discuss issues,etc. 
(bes-admins@dataoutages.commailto:bes-admins@dataoutages.com)
Subject: [Bes-admins] Question about Automatically Pushing Apps

Does anyone know if there is a way to automatically push an Application to a 
device when a new account is created without having to remember to add the user 
to a group?

Thanks

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/


Notice:  This e-mail message, together with any attachments, contains
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Re: [Bes-admins] Question about Automatically Pushing Apps

2012-07-31 Thread Moller, Doreen
5.03 Rim told me you can't assign a software config to an IT policy or a group.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Abdala Bechara
Sent: Tuesday, July 31, 2012 2:11 PM
To: A list for BES Admin's to discuss issues, etc.
Cc: bes-admins-boun...@dataoutages.com
Subject: Re: [Bes-admins] Question about Automatically Pushing Apps

Can you tell us the BES version you are running?

Regards,
Abdala Bechara
IBM Mobile Enterprise Services
abec...@us.ibm.commailto:abec...@us.ibm.com
www.ibm.com/services/mobilityhttp://www.ibm.com/services/mobility
Blackberry (r) Certified Support Specialist
Blackberry (r) Certified Server Support Specialist
Phone:1- 407-476-3206
Mobile: 1-407-300-6124



From:Moller, Doreen 
doreen.mol...@merck.commailto:doreen.mol...@merck.com
To:A list for BES Admin's to discuss issues,etc. 
bes-admins@dataoutages.commailto:bes-admins@dataoutages.com,
Date:07/31/2012 02:09 PM
Subject:Re: [Bes-admins] Question about Automatically Pushing Apps
Sent by:
bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com




Where in the IT policy can you assign someone to a group?

From: 
bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Sandy, Chris 
(Genworth, Contractor)
Sent: Tuesday, July 31, 2012 1:44 PM
To: A list for BES Admin's to discuss issues,etc. 
(bes-admins@dataoutages.commailto:bes-admins@dataoutages.com)
Subject: Re: [Bes-admins] Question about Automatically Pushing Apps

In your IT Policy

From: 
bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com]mailto:[mailto:bes-admins-boun...@dataoutages.com]
 On Behalf Of Moller, Doreen
Sent: Tuesday, July 31, 2012 9:42 AM
To: A list for BES Admin's to discuss issues,etc. 
(bes-admins@dataoutages.commailto:bes-admins@dataoutages.com)
Subject: [Bes-admins] Question about Automatically Pushing Apps

Does anyone know if there is a way to automatically push an Application to a 
device when a new account is created without having to remember to add the user 
to a group?

Thanks

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/


Notice:  This e-mail message, together with any attachments, contains
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please notify us immediately by reply e-mail and then delete it from
your system.

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[Bes-admins] Mobile Fusion

2012-04-05 Thread Moller, Doreen
Does anyone know if this product supports failover/HA in the initial release?

thanks

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/

Notice:  This e-mail message, together with any attachments, contains
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Re: [Bes-admins] Mobile Fusion

2012-04-05 Thread Moller, Doreen
Ok thanks very much. I guess they just wanted to get it out the door.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of joe_a_vie...@yahoo.com
Sent: Thursday, April 05, 2012 2:48 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Mobile Fusion

In the initial release it does not support failover or HA. 
Sent on the TELUS Mobility network with BlackBerry

-Original Message-
From: Moller, Doreen doreen.mol...@merck.com
Sender: bes-admins-boun...@dataoutages.com
Date: Thu, 5 Apr 2012 14:00:44 
To: A list for BES Admin's to discuss issues,etc.   
(bes-admins@dataoutages.com)bes-admins@dataoutages.com
Reply-To: A list for BES Admin's to discuss issues,
etc. bes-admins@dataoutages.com
Subject: [Bes-admins] Mobile Fusion

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[Bes-admins] Blackberry Mobile Fusion and BDS- server question

2012-04-05 Thread Moller, Doreen
Do  you think there would be any issue installing it on the same server as BES 
Collaboration service?

Thanks very much

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/

Notice:  This e-mail message, together with any attachments, contains
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Re: [Bes-admins] Mobile Fusion

2012-04-04 Thread Moller, Doreen
Yes we are using that here. We have 2700 users on it already and so far are 
very happy with it. We are using it for IOS devices only right now. They also 
have great training online in something called Mobile Iron University. I am in 
the process of learning it myself as it was deployed by other engineers in my 
group. Always been a BES gal but need to branch out :).

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Todd R. Martin
Sent: Wednesday, April 04, 2012 10:47 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Mobile Fusion

Has anyone looked into Mobile Iron for an MDM? We are going to be signing up 
with them here within the next month. They have Weekly webinars on Wednesday - 
and their product looks amazing and well built.

Todd

-Original Message-
From: Art Alexion [mailto:a...@rhd.org]
Sent: Tuesday, April 03, 2012 4:40 PM
To: BES Admins List
Subject: Re: [Bes-admins] Mobile Fusion

+1 for Microsoft Licensing being confusing.  Even most of their employees don't 
understand it.

We have a hosted MDM solution now.  I was intrigued by Mobile Fusion until I 
did the numbers.  With Mobile Fusion, cost includes BES + CALs + Server 
associated costs, hardware, configuration and maintenance + Support contract 
which is priced somewhat on the number of devices being managed.  Some of these 
costs are long term, like BES, one time, like CALs, and others continuing, like 
the support contract.

With the hosted MDM, we pay per device. per month.  No up front BES, no CALs, 
no server hardware, no maintenance, and support is included.  Mobile Fusion may 
work for you, but when you factor in all of the costs, maybe not.


--

Art Alexion
Systems Engineer -- Infrastructure Engineering Group Resources for Human 
Development [cid:4841505C-75CB-4B86-8ABF-73508942A32C]



On 4/3/12 2:50 PM, Jonathan Barker 
jonathanbar...@quinnemanuel.commailto:jonathanbar...@quinnemanuel.com wrote:

Confusing?  Try licensing any Microsoft product at an enterprise level!

In all seriousness, you're not being strong-armed into a Fusion CAL for 
BlackBerry OS 10 devices as they will support ActiveSync out of the box much 
like Playbook OS 2.0.  Fusion will provide a better way of dealing with mobile 
devices than unregulated ActiveSync connections.

This email message is for the sole use of the intended recipient(s) and may 
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Re: [Bes-admins] Mobile Fusion

2012-04-04 Thread Moller, Doreen
I am evaluating the use of Touchdown and Androids shortly, that's one of my 
next projects. 

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peterson David
Sent: Wednesday, April 04, 2012 10:49 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Mobile Fusion

We did, but not everyone is a fan of Touchdown, which is what they use for 
Android.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Todd R. Martin
Sent: Wednesday, April 04, 2012 10:47 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Mobile Fusion

Has anyone looked into Mobile Iron for an MDM? We are going to be signing up 
with them here within the next month. They have Weekly webinars on Wednesday - 
and their product looks amazing and well built.

Todd

-Original Message-
From: Art Alexion [mailto:a...@rhd.org]
Sent: Tuesday, April 03, 2012 4:40 PM
To: BES Admins List
Subject: Re: [Bes-admins] Mobile Fusion

+1 for Microsoft Licensing being confusing.  Even most of their employees don't 
understand it.

We have a hosted MDM solution now.  I was intrigued by Mobile Fusion until I 
did the numbers.  With Mobile Fusion, cost includes BES + CALs + Server 
associated costs, hardware, configuration and maintenance + Support contract 
which is priced somewhat on the number of devices being managed.  Some of these 
costs are long term, like BES, one time, like CALs, and others continuing, like 
the support contract.

With the hosted MDM, we pay per device. per month.  No up front BES, no CALs, 
no server hardware, no maintenance, and support is included.  Mobile Fusion may 
work for you, but when you factor in all of the costs, maybe not.


--

Art Alexion
Systems Engineer -- Infrastructure Engineering Group Resources for Human 
Development [cid:4841505C-75CB-4B86-8ABF-73508942A32C]



On 4/3/12 2:50 PM, Jonathan Barker 
jonathanbar...@quinnemanuel.commailto:jonathanbar...@quinnemanuel.com wrote:

Confusing?  Try licensing any Microsoft product at an enterprise level!

In all seriousness, you're not being strong-armed into a Fusion CAL for 
BlackBerry OS 10 devices as they will support ActiveSync out of the box much 
like Playbook OS 2.0.  Fusion will provide a better way of dealing with mobile 
devices than unregulated ActiveSync connections.

This email message is for the sole use of the intended recipient(s) and may 
contain information that is confidential, privileged, proprietary and protected 
from disclosure by applicable law. Any unauthorized review, use, duplication, 
disclosure or distribution is strictly prohibited. If you are not the intended 
recipient, please contact the sender by reply email and immediately destroy all 
copies of this message, including electronic and hard copies. Thank you for 
your cooperation.
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Re: [Bes-admins] Mobile Fusion

2012-04-04 Thread Moller, Doreen
Tell me what you hate about it?

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of 
steveaschett...@yahoo.com
Sent: Wednesday, April 04, 2012 10:59 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Mobile Fusion

I hate Touchdown.  IMO, that's not an integrated application for the Android... 
Its a seperate application that handles mail, contacts etc...

From: Peterson David 
david.peter...@dinsmore.commailto:david.peter...@dinsmore.com
To: A list for BES Admin's to discuss issues, etc. 
bes-admins@dataoutages.commailto:bes-admins@dataoutages.com
Sent: Wednesday, April 4, 2012 10:48 AM
Subject: Re: [Bes-admins] Mobile Fusion

We did, but not everyone is a fan of Touchdown, which is what they use for 
Android.

-Original Message-
From: 
bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com]
 On Behalf Of Todd R. Martin
Sent: Wednesday, April 04, 2012 10:47 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Mobile Fusion

Has anyone looked into Mobile Iron for an MDM? We are going to be signing up 
with them here within the next month. They have Weekly webinars on Wednesday - 
and their product looks amazing and well built.

Todd

-Original Message-
From: Art Alexion [mailto:a...@rhd.orgmailto:a...@rhd.org]
Sent: Tuesday, April 03, 2012 4:40 PM
To: BES Admins List
Subject: Re: [Bes-admins] Mobile Fusion

+1 for Microsoft Licensing being confusing.  Even most of their employees don't 
understand it.

We have a hosted MDM solution now.  I was intrigued by Mobile Fusion until I 
did the numbers.  With Mobile Fusion, cost includes BES + CALs + Server 
associated costs, hardware, configuration and maintenance + Support contract 
which is priced somewhat on the number of devices being managed.  Some of these 
costs are long term, like BES, one time, like CALs, and others continuing, like 
the support contract.

With the hosted MDM, we pay per device. per month.  No up front BES, no CALs, 
no server hardware, no maintenance, and support is included.  Mobile Fusion may 
work for you, but when you factor in all of the costs, maybe not.


--

Art Alexion
Systems Engineer -- Infrastructure Engineering Group Resources for Human 
Development [cid:4841505C-75CB-4B86-8ABF-73508942A32C]



On 4/3/12 2:50 PM, Jonathan Barker 
jonathanbar...@quinnemanuel.commailto:jonathanbar...@quinnemanuel.commailto:jonathanbar...@quinnemanuel.commailto:jonathanbar...@quinnemanuel.com
 wrote:

Confusing?  Try licensing any Microsoft product at an enterprise level!

In all seriousness, you're not being strong-armed into a Fusion CAL for 
BlackBerry OS 10 devices as they will support ActiveSync out of the box much 
like Playbook OS 2.0.  Fusion will provide a better way of dealing with mobile 
devices than unregulated ActiveSync connections.

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Re: [Bes-admins] Mobile Fusion

2012-04-04 Thread Moller, Doreen
I totally agree with all of these. We tested many Androids last year and didn't 
approve 99% of them as they all had their idiosyncracies that didn't fit 
without security and other requirements. I was kind of hoping having Touchdown 
would help mitigate some of that by providing a standard interface to Exchange 
to at least ensure consistent policies and ways of reporting. Is this wishful 
thinking?

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion
Sent: Wednesday, April 04, 2012 11:10 AM
To: BES Admins List
Subject: Re: [Bes-admins] Mobile Fusion

It seems they all do.  The problem is that every carrier and every
manufacturer customizes Android so much that it is near impossible to
address all of the idiosyncrasies. So they all seem to have standardized
on Touchdown.  Of course, most allow you to skip Touchdown and just
configure the exchange account separate from the MDM account.  We use
MaaS360 from Fiberlink.  Not doing Touchdown though it would make
activations easier.  Managing Android is a PITA.  I've been doing it for
about a year, and am liking it less and less each day.

While I am not a huge fan of Apple as a company, their iOS products are
standard, stable and easily managed.  No agent to install on the device
for management; it is all based on certificate based encryption.


On 4/4/12 10:48 AM, Peterson David david.peter...@dinsmore.com wrote:

We did, but not everyone is a fan of Touchdown, which is what they use
for Android.

-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Todd R. Martin
Sent: Wednesday, April 04, 2012 10:47 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Mobile Fusion

Has anyone looked into Mobile Iron for an MDM? We are going to be signing
up with them here within the next month. They have Weekly webinars on
Wednesday - and their product looks amazing and well built.

Todd

-Original Message-
From: Art Alexion [mailto:a...@rhd.org]
Sent: Tuesday, April 03, 2012 4:40 PM
To: BES Admins List
Subject: Re: [Bes-admins] Mobile Fusion

+1 for Microsoft Licensing being confusing.  Even most of their employees
don't understand it.

We have a hosted MDM solution now.  I was intrigued by Mobile Fusion
until I did the numbers.  With Mobile Fusion, cost includes BES + CALs +
Server associated costs, hardware, configuration and maintenance +
Support contract which is priced somewhat on the number of devices being
managed.  Some of these costs are long term, like BES, one time, like
CALs, and others continuing, like the support contract.

With the hosted MDM, we pay per device. per month.  No up front BES, no
CALs, no server hardware, no maintenance, and support is included.
Mobile Fusion may work for you, but when you factor in all of the costs,
maybe not.


--

Art Alexion
Systems Engineer -- Infrastructure Engineering Group Resources for Human
Development [cid:4841505C-75CB-4B86-8ABF-73508942A32C]



On 4/3/12 2:50 PM, Jonathan Barker
jonathanbar...@quinnemanuel.commailto:jonathanbar...@quinnemanuel.com
wrote:

Confusing?  Try licensing any Microsoft product at an enterprise level!

In all seriousness, you're not being strong-armed into a Fusion CAL for
BlackBerry OS 10 devices as they will support ActiveSync out of the box
much like Playbook OS 2.0.  Fusion will provide a better way of dealing
with mobile devices than unregulated ActiveSync connections.

This email message is for the sole use of the intended recipient(s) and
may contain information that is confidential, privileged, proprietary and
protected from disclosure by applicable law. Any unauthorized review,
use, duplication, disclosure or distribution is strictly prohibited. If
you are not the intended recipient, please contact the sender by reply
email and immediately destroy all copies of this message, including
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Re: [Bes-admins] Mobile Fusion

2012-04-03 Thread Moller, Doreen
This is my understanding as well.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Tuesday, April 03, 2012 9:48 AM
To: 'hurlb...@gwu.edu'; bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Mobile Fusion

OK, so:
BB10 = Fusion CAL
iPhone = Fusion CAL
Android = Fusion CAL
BB7  below = BES CAL

Is that right?  And if I have someone on a BB today using a BES CAL and they 
move to an iPhone tomorrow, then I have to get a Fusion CAL, I can't 'transfer' 
over the BES CAL?

Licensing is so confusing!

d

Darhl Thomason | SysAdmin | Business Technology
Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 | 
www.papamurphys.comhttp://www.papamurphys.com

From: 
bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com]mailto:[mailto:bes-admins-boun...@dataoutages.com]
 On Behalf Of Jason Hurlburt
Sent: Tuesday, April 03, 2012 6:36 AM
To: bes-admins@dataoutages.commailto:bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Mobile Fusion

I went to one of their sales pitches about Fusion last month - Fusion server is 
going to support BB10 phones, BES will not.  So you need a CAL for Fusion for 
BB10 phones, otherwise you need a CAL for the BES for older phones.

If I understood it correctly (and maybe I didn't, they weren't very clear) 
Fusion is going to act as a central management point for various services: 
Android, iOS, BB10, and BES (for older phones).

On 4/3/2012 9:12 AM, Darhl Thomason wrote:
From the Mobile Fusion page 
http://us.blackberry.com/business/software/mobilefusion/:

To manage BlackBerry smartphones with BlackBerry Mobile Fusion, BlackBerry 
Enterprise Sever v5.0.3 or BlackBerry Enterprise Server Express v5.0.3 is 
required. Ensure your organization is taking advantage of the full capabilities 
of BlackBerry Mobile Fusion by upgrading your BlackBerry Enterprise Server or 
BlackBerry Enterprise Server Express to v5.0.3. Upgrade your BlackBerry 
Enterprise Server before March 30, 2012 to take advantage of limited-time 
offers.

So I already bought a BES CAL, if I want to use Mobile Fusion for the people 
that want to stay on BB instead of migrating to iPhone or Android I have to buy 
another CAL for Mobile Fusion?





#1 Rated Pizza Chain - ZAGAT 2010  2011 National Restaurant Chains Survey









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[Bes-admins] Blackberry Mobile Fusion

2012-03-29 Thread Moller, Doreen
Hi everyone, I was wondering if anyone got a chance to start testing this yet 
and your thoughts? I just downloaded it today and plan to start testing it in 
our lab shortly.

thanks

Doreen Moller


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Re: [Bes-admins] Blackberry Mobile Fusion

2012-03-29 Thread Moller, Doreen
Yes, same here, only PB's in IT sadly enough. I heard that tomorrow UDS is 
coming out which will support Android and IOS. But for those that already have 
another MDM system in place, it's not going to help much.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
Sent: Thursday, March 29, 2012 2:04 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry Mobile Fusion

Did they start supporting ios and android yet?  I only see that functionality 
as being important.  There's maybe 3 playbooks in use out of 1500 users here 
and only 1 of those is someone not in the IT department.

From: 
bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com]mailto:[mailto:bes-admins-boun...@dataoutages.com]
 On Behalf Of Moller, Doreen
Sent: Thursday, March 29, 2012 10:16 AM
To: A list for BES Admin's to discuss issues,etc. 
(bes-admins@dataoutages.commailto:bes-admins@dataoutages.com)
Subject: [Bes-admins] Blackberry Mobile Fusion

Hi everyone, I was wondering if anyone got a chance to start testing this yet 
and your thoughts? I just downloaded it today and plan to start testing it in 
our lab shortly.

thanks

Doreen Moller

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Re: [Bes-admins] Blackberry Mobile Fusion

2012-03-29 Thread Moller, Doreen
Yes that is correct. They can provide BES AES type encryption packaged over 
Activsync though for a higher level of security I believe.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Mendoza, Ronald@FTB
Sent: Thursday, March 29, 2012 2:08 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry Mobile Fusion

One thing to keep in mind, if you weren't already aware, is that Mobile Fusion 
+ the Universal Device Service only provide Mobile Device Management (MDM) 
features. You still rely on Exchange ActiveSync for the actual PIM sync and 
transport.

My understanding with the BlackBerry Device Service (for PlayBook) is that it 
also relies on Exchange ActiveSync.

Ron Mendoza | ronald.mend...@ftb.ca.govmailto:ronald.mend...@ftb.ca.gov | 
Franchise Tax Board



From: 
bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com]mailto:[mailto:bes-admins-boun...@dataoutages.com]
 On Behalf Of Jonathan Barker
Sent: Thursday, March 29, 2012 11:04 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry Mobile Fusion

Did they start supporting ios and android yet?  I only see that functionality 
as being important.  There's maybe 3 playbooks in use out of 1500 users here 
and only 1 of those is someone not in the IT department.

From: 
bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Thursday, March 29, 2012 10:16 AM
To: A list for BES Admin's to discuss issues,etc. 
(bes-admins@dataoutages.commailto:bes-admins@dataoutages.com)
Subject: [Bes-admins] Blackberry Mobile Fusion

Hi everyone, I was wondering if anyone got a chance to start testing this yet 
and your thoughts? I just downloaded it today and plan to start testing it in 
our lab shortly.

thanks

Doreen Moller

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Re: [Bes-admins] Blackberry Mobile Fusion

2012-03-29 Thread Moller, Doreen
We maintain our own servers and already have a contract with RIM. Many users 
have switched to iphones so I don't think we will have to worry about that many 
cal's. Are the bes cals transferrable to bb10 cal's, I wonder. I think not.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion
Sent: Thursday, March 29, 2012 2:55 PM
To: BES Admins List
Subject: Re: [Bes-admins] Blackberry Mobile Fusion

I compared the pricing for SaaS based MDM and Fusion.  It seems that a lot 
depends on the number of users and how your BES support provider is charging 
you.  Fusion server is free and you pay for the CALs.  However, you also pay 
for a support contract from RIM or another provider.  For the SaaS solution we 
only pay a monthly, per-user fee.  Support is included and the vendor owns and 
maintains the server.  If your support provider charges by the number of 
users/devices, you have to compare that with what you are paying for SaaS MDM 
in addition to the cost of the CALs.
--

Art Alexion
Systems Engineer -- Infrastructure Engineering Group
Resources for Human Development
[cid:044B0A00-12E3-4A28-882F-4F8F73B56F7B]



On 3/29/12 2:13 PM, Moller, Doreen 
doreen.mol...@merck.commailto:doreen.mol...@merck.com wrote:

or those that already have another MDM system in place, it's not going to help 
much.
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Re: [Bes-admins] Blackberry Mobile Fusion

2012-03-29 Thread Moller, Doreen
Yes exactly, so are we , we have tons.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
Sent: Thursday, March 29, 2012 4:35 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry Mobile Fusion

My rep at insight.com said they were not transferrable.  That's unfortunate as 
over the years of iphone and android penetration, i'm left with about 200+ 
unused BES CALs.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Thursday, March 29, 2012 12:45 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry Mobile Fusion

We maintain our own servers and already have a contract with RIM. Many users 
have switched to iphones so I don't think we will have to worry about that many 
cal's. Are the bes cals transferrable to bb10 cal's, I wonder. I think not.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion
Sent: Thursday, March 29, 2012 2:55 PM
To: BES Admins List
Subject: Re: [Bes-admins] Blackberry Mobile Fusion

I compared the pricing for SaaS based MDM and Fusion.  It seems that a lot 
depends on the number of users and how your BES support provider is charging 
you.  Fusion server is free and you pay for the CALs.  However, you also pay 
for a support contract from RIM or another provider.  For the SaaS solution we 
only pay a monthly, per-user fee.  Support is included and the vendor owns and 
maintains the server.  If your support provider charges by the number of 
users/devices, you have to compare that with what you are paying for SaaS MDM 
in addition to the cost of the CALs.
--

Art Alexion
Systems Engineer -- Infrastructure Engineering Group Resources for Human 
Development [cid:044B0A00-12E3-4A28-882F-4F8F73B56F7B]



On 3/29/12 2:13 PM, Moller, Doreen 
doreen.mol...@merck.commailto:doreen.mol...@merck.com wrote:

or those that already have another MDM system in place, it's not going to help 
much.
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[Bes-admins] Citrix receiver Client for BB

2012-03-29 Thread Moller, Doreen
Has anyone had any success with this on a smartphone? It doesn't accept my 
credentials even though I know they are right.

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/

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Re: [Bes-admins] Citrix receiver Client for BB

2012-03-29 Thread Moller, Doreen
So you never got it to work on the BB either? Ok, great, if he try I would 
appreciate!!

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Mike Sullivan
Sent: Thursday, March 29, 2012 5:34 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Citrix receiver Client for BB

It works for me on the iPhone. I can't for the life of me figure out why it 
will not work on the BB! It has been a while since I tried it on a BB so I will 
have my co-worker give it another shot.


On Thu, Mar 29, 2012 at 2:28 PM, Moller, Doreen 
doreen.mol...@merck.commailto:doreen.mol...@merck.com wrote:
Has anyone had any success with this on a smartphone? It doesn't accept my 
credentials even though I know they are right.

Doreen Moller
Global Mobility Services
908-473-3627tel:908-473-3627
mobility.merck.comhttp://mobility.merck.com/

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--
Thank you,
Mike Sullivan

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Re: [Bes-admins] Citrix receiver Client for BB

2012-03-29 Thread Moller, Doreen
I found out it works on one of my colleagues devices but not on mine or my 
bosses. Now I am totally perplexed.

Sent from my iPhone

On Mar 29, 2012, at 8:18 PM, Peterson David 
david.peter...@dinsmore.commailto:david.peter...@dinsmore.com wrote:

Minimum requirement is xenapp 4.5 I believe.


On Mar 29, 2012, at 8:15 PM, Jonathan Barker 
jonathanbar...@quinnemanuel.commailto:jonathanbar...@quinnemanuel.com wrote:

It depends on your citrix environment.  I can???t get it to work from a BB but 
can with the Citrix receiver for playbook.  I don???t think all citrix 
environments are supported by citrix receiver.

From: 
bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Mike Sullivan
Sent: Thursday, March 29, 2012 2:34 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Citrix receiver Client for BB

It works for me on the iPhone. I can't for the life of me figure out why it 
will not work on the BB! It has been a while since I tried it on a BB so I will 
have my co-worker give it another shot.


On Thu, Mar 29, 2012 at 2:28 PM, Moller, Doreen 
doreen.mol...@merck.commailto:doreen.mol...@merck.com wrote:
Has anyone had any success with this on a smartphone? It doesn???t accept my 
credentials even though I know they are right.

Doreen Moller
Global Mobility Services
908-473-3627tel:908-473-3627
mobility.merck.comhttp://mobility.merck.com/

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--
Thank you,
Mike Sullivan

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[Bes-admins] Playbook 2.0

2012-03-02 Thread Moller, Doreen
Has anyone tested this in their Exchange Activesync environment? How was your 
experience? Did it properly interpret Exchange Activesync policies with regard 
to security. I would love everyone's feedback. thanks

Doreen Moller


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Re: [Bes-admins] Playbook 2.0

2012-03-02 Thread Moller, Doreen
Hi Richard, That would be great. I am mainly interested in remote wipe 
capability and whether it supports / requires a password before you can sync 
contacts, calendars, email. We use 8 character complex password and when we try 
to sync a device via activsync is should ask for a password before allowing the 
device to sync. I didn't see this happen when I tried to sync. We are an 
Exchange 2007 environment. What version of Exchange are you running?

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Sobey, Richard A
Sent: Friday, March 02, 2012 10:21 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Playbook 2.0

Hi Doreen,

We don't use EAS policies here, but if you want I can create a policy and set 
it on my mailbox and then configure my PB2.0 to sync with it and let you know 
the results? If so, let me know which policy items you're interested in.

Richard

From: 
bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com]mailto:[mailto:bes-admins-boun...@dataoutages.com]
 On Behalf Of Moller, Doreen
Sent: 02 March 2012 15:01
To: A list for BES Admin's to discuss issues,etc. 
(bes-admins@dataoutages.commailto:bes-admins@dataoutages.com)
Subject: [Bes-admins] Playbook 2.0

Has anyone tested this in their Exchange Activesync environment? How was your 
experience? Did it properly interpret Exchange Activesync policies with regard 
to security. I would love everyone's feedback. thanks

Doreen Moller


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Re: [Bes-admins] Playbook 2.0

2012-03-02 Thread Moller, Doreen
Ok, great! Thank you so much! Talk to you next week, have a great weekend!

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Sobey, Richard A
Sent: Friday, March 02, 2012 10:28 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Playbook 2.0

Exchange 2010. I'll create a policy and play with this on Monday - my PB is at 
home right now.

Richard

From: 
bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com]mailto:[mailto:bes-admins-boun...@dataoutages.com]
 On Behalf Of Moller, Doreen
Sent: 02 March 2012 15:26
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Playbook 2.0

Hi Richard, That would be great. I am mainly interested in remote wipe 
capability and whether it supports / requires a password before you can sync 
contacts, calendars, email. We use 8 character complex password and when we try 
to sync a device via activsync is should ask for a password before allowing the 
device to sync. I didn't see this happen when I tried to sync. We are an 
Exchange 2007 environment. What version of Exchange are you running?

From: 
bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com]mailto:[mailto:bes-admins-boun...@dataoutages.com]
 On Behalf Of Sobey, Richard A
Sent: Friday, March 02, 2012 10:21 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Playbook 2.0

Hi Doreen,

We don't use EAS policies here, but if you want I can create a policy and set 
it on my mailbox and then configure my PB2.0 to sync with it and let you know 
the results? If so, let me know which policy items you're interested in.

Richard

From: 
bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com]mailto:[mailto:bes-admins-boun...@dataoutages.com]
 On Behalf Of Moller, Doreen
Sent: 02 March 2012 15:01
To: A list for BES Admin's to discuss issues,etc. 
(bes-admins@dataoutages.commailto:bes-admins@dataoutages.com)
Subject: [Bes-admins] Playbook 2.0

Has anyone tested this in their Exchange Activesync environment? How was your 
experience? Did it properly interpret Exchange Activesync policies with regard 
to security. I would love everyone's feedback. thanks

Doreen Moller


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[Bes-admins] Pushing Applications from BES

2012-02-28 Thread Moller, Doreen
Hi Everyone,

Does anyone know if there is a way to push an application to a certain location 
on a BB? I recently pushed the BB Enterprise messaging client and the IM blue 
bubble showed up in the applications folder. Is there a way to have it show up 
on the main screen so users don't have to hunt for it?

thanks

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Re: [Bes-admins] Pushing Applications from BES

2012-02-28 Thread Moller, Doreen
I di

From: Hacker, Marsha [mailto:marsha.hac...@us.pgds.com]
Sent: Tuesday, February 28, 2012 03:52 PM
To: 'A list for BES Admin's to discuss issues, etc.' 
bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Pushing Applications from BES

That’s my 2 cents worth.  ☺

Marsha



From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peterson David
Sent: Tuesday, February 28, 2012 3:50 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Pushing Applications from BES

Right, but that requires end user interaction. I believe the question was when 
pushing an app through BES for it to automatically show up on the home screen.

Though now I see that I may have misread the question.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Hacker, Marsha
Sent: Tuesday, February 28, 2012 3:48 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Pushing Applications from BES

All you have to do is open Applications, highlight the application you want to 
move and select “Move to Folder”, press trackpad, select “Home” and it will 
move the app to the last row, bottom, right side.

Thank you,
Marsha Hacker
Jackson Wireless Telecom
517.367.3767 Opt. 2

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peterson David
Sent: Tuesday, February 28, 2012 3:41 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Pushing Applications from BES

I don’t think this can be done with apps you don’t develop. I believe 
developers can use X-Rim-Push-Ribbon-Position to set this, but its not 
guaranteed either.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Don Andrews
Sent: Tuesday, February 28, 2012 3:34 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Pushing Applications from BES

I've never run across a way to specify nor seen the rules that determine the 
placement - we've seen the Enterprise IM client show up in the Instant 
Messaging folder, Applications, Downloads - even (rarely) the home screen, 
possibly depending on the presence or absence of the previously mentioned 
folders, OS version and I don't know what all.

If you find a way, I'd like to see how to do it.

From: Moller, Doreen doreen.mol...@merck.com
To: A list for BES Admin's to discuss issues,etc. 
(bes-admins@dataoutages.com) bes-admins@dataoutages.com
Sent: Tuesday, February 28, 2012 7:32 AM
Subject: [Bes-admins] Pushing Applications from BES

Hi Everyone,

Does anyone know if there is a way to push an application to a certain location 
on a BB? I recently pushed the BB Enterprise messaging client and the IM blue 
bubble showed up in the applications folder. Is there a way to have it show up 
on the main screen so users don’t have to hunt for it?

thanks

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Re: [Bes-admins] Pushing Applications from BES

2012-02-28 Thread Moller, Doreen
Thanks everyone. I was hoping for it to automatically go to home screen. Oh 
well. :)

From: Hacker, Marsha [mailto:marsha.hac...@us.pgds.com]
Sent: Tuesday, February 28, 2012 03:52 PM
To: 'A list for BES Admin's to discuss issues, etc.' 
bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Pushing Applications from BES

That’s my 2 cents worth.  ☺

Marsha



From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peterson David
Sent: Tuesday, February 28, 2012 3:50 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Pushing Applications from BES

Right, but that requires end user interaction. I believe the question was when 
pushing an app through BES for it to automatically show up on the home screen.

Though now I see that I may have misread the question.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Hacker, Marsha
Sent: Tuesday, February 28, 2012 3:48 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Pushing Applications from BES

All you have to do is open Applications, highlight the application you want to 
move and select “Move to Folder”, press trackpad, select “Home” and it will 
move the app to the last row, bottom, right side.

Thank you,
Marsha Hacker
Jackson Wireless Telecom
517.367.3767 Opt. 2

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peterson David
Sent: Tuesday, February 28, 2012 3:41 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Pushing Applications from BES

I don’t think this can be done with apps you don’t develop. I believe 
developers can use X-Rim-Push-Ribbon-Position to set this, but its not 
guaranteed either.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Don Andrews
Sent: Tuesday, February 28, 2012 3:34 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Pushing Applications from BES

I've never run across a way to specify nor seen the rules that determine the 
placement - we've seen the Enterprise IM client show up in the Instant 
Messaging folder, Applications, Downloads - even (rarely) the home screen, 
possibly depending on the presence or absence of the previously mentioned 
folders, OS version and I don't know what all.

If you find a way, I'd like to see how to do it.

From: Moller, Doreen doreen.mol...@merck.com
To: A list for BES Admin's to discuss issues,etc. 
(bes-admins@dataoutages.com) bes-admins@dataoutages.com
Sent: Tuesday, February 28, 2012 7:32 AM
Subject: [Bes-admins] Pushing Applications from BES

Hi Everyone,

Does anyone know if there is a way to push an application to a certain location 
on a BB? I recently pushed the BB Enterprise messaging client and the IM blue 
bubble showed up in the applications folder. Is there a way to have it show up 
on the main screen so users don’t have to hunt for it?

thanks

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[Bes-admins] Blackberry Collaboration Service

2012-02-27 Thread Moller, Doreen
I was wondering how many of you have used this product in production and if you 
might be able to provide feedback. I have been testing it for several months in 
an Exchange 2007 environment initially with OCS 2007 R2 and now with Lync 
Server 2010. My experience has not been very good. Initially we had an issue 
with the service stopping and starting, related to trusted service entries 
having to be removed from AD. We were told this was related to having selected 
a pooled setup on the back end. I recently installed in again and did not 
selected pooled and again I had an issue with the service stopping. Apparently 
there were some unknown entries in the database that RIM had to write a script 
to remove. They said this can be caused by uninstalls or re-installs. Now my 
current my client times out while trying to connect the server. It sometimes 
gets in and sometimes doesn't. I was wondering if it gets better or if this 
product will forever be problematic.

Any feedback would be greatly appreciated.


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Re: [Bes-admins] Blackberry Collaboration Service

2012-02-27 Thread Moller, Doreen
Ok thanks, I guess that's promising. They just had me turn on development level 
logging and I am waiting to see what my current issue is. I guess you were 
lucky :). I am glad to hear that. I am hoping to hear success stories as I am 
nervous at the moment, We can't even seem to get to the pilot phase.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Mendoza, Ronald@FTB
Sent: Monday, February 27, 2012 12:21 PM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Blackberry Collaboration Service

We've used BES 4.1 with LCS 2005 and now BES 5 with OCS 2007 (not R2) with 
relatively no issues. In recent memory, the only time we have issues with the 
services are after a Java or BES update; the registry entries for the services 
get reset and have to be updated to point to the correct JRE install location.

[cid:image002.jpg@01CCF54A.DFC22750]
Ron Mendoza | ronald.mend...@ftb.ca.govmailto:ronald.mend...@ftb.ca.gov
Windows Server Management Section Lead | Franchise Tax Board



From: 
bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com]mailto:[mailto:bes-admins-boun...@dataoutages.com]
 On Behalf Of Moller, Doreen
Sent: Monday, February 27, 2012 9:11 AM
To: A list for BES Admin's to discuss 
issues,etc.(bes-admins@dataoutages.commailto:bes-admins@dataoutages.com)
Subject: [Bes-admins] Blackberry Collaboration Service

I was wondering how many of you have used this product in production and if you 
might be able to provide feedback. I have been testing it for several months in 
an Exchange 2007 environment initially with OCS 2007 R2 and now with Lync 
Server 2010. My experience has not been very good. Initially we had an issue 
with the service stopping and starting, related to trusted service entries 
having to be removed from AD. We were told this was related to having selected 
a pooled setup on the back end. I recently installed in again and did not 
selected pooled and again I had an issue with the service stopping. Apparently 
there were some unknown entries in the database that RIM had to write a script 
to remove. They said this can be caused by uninstalls or re-installs. Now my 
current my client times out while trying to connect the server. It sometimes 
gets in and sometimes doesn't. I was wondering if it gets better or if this 
product will forever be problematic.

Any feedback would be greatly appreciated.



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Re: [Bes-admins] Content Protection

2012-02-25 Thread Moller, Doreen
Thanks so much for the information!

Sent from my iPhone

On Feb 24, 2012, at 9:09 AM, Kalnitsky, Yury 
yu...@deshaw.commailto:yu...@deshaw.com wrote:

Doreen, IT policy specifies if the SD gets encrypted as well.

Take a look at “External File System Encryption Level” setting in Security 
section of IT policy:

Specify the level of file system encryption that the BlackBerry device uses to 
More...https://besnyc.deshaw.com/webconsole/app?component=policySummaryView.viewITPolicyTabLinkconsoleSId=4035534525771591448page=ITPolicySummaryservice=directsession=Tsp=SITPolicyInformationsp=S24sp=SSecuritysp=X
 encrypt files that it stores on an external file system.

You can use this IT policy rule to require the BlackBerry device to encrypt an 
external file system, either including or excluding multi-media directories.
Warning: This rule works with BlackBerry Desktop Manager Version 4.2 only.
Note: The external file system encryption does not apply to files that the 
BlackBerry device user manually transfers to the external memory device (for 
example, from a USB mass storage device).

If you do not set this rule, a default value of Not Required will be used.

This rule applies only to Java-based BlackBerry devices version 4.2.0 and 
higher.

From: 
bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Thursday, February 23, 2012 11:45 AM
To: A list for BES Admin's to discuss issues,etc. 
(bes-admins@dataoutages.commailto:bes-admins@dataoutages.com)
Subject: [Bes-admins] Content Protection

Can anyone tell me if you enable content protection on your BB devices via an 
IT policy in BES 5.03, does it also encrypt the data stored on a storage or SD 
card?

Thanks very much!

Doreen Moller
Global Mobility Services

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[Bes-admins] Content Protection

2012-02-23 Thread Moller, Doreen
Can anyone tell me if you enable content protection on your BB devices via an 
IT policy in BES 5.03, does it also encrypt the data stored on a storage or SD 
card?

Thanks very much!

Doreen Moller
Global Mobility Services


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Re: [Bes-admins] screen capture bb

2012-02-20 Thread Moller, Doreen
We  enable content protection on our devices and I can't get any of these tools 
to work. I tried them all :(

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jesse Vallaro
Sent: Wednesday, February 15, 2012 7:00 PM
To: 'bes-admins@dataoutages.com'
Subject: Re: [Bes-admins] BES5 Logs

BBSAK is a good usb screen capture as well. It also uses the javaloader
--

Jesse Vallaro
TNTMAX
Sent via Blackberry

- Original Message -
From: Eggan, Mark [mailto:mark.eg...@countyofnapa.org]
Sent: Wednesday, February 15, 2012 06:58 PM
To: 'hig...@highos.com' hig...@highos.com; A list for BES Admin's to  discuss 
issues, etc. bes-admins@dataoutages.com
Subject: Re: [Bes-admins] BES5 Logs

JL is good too!  Search JL Commander if I recall...

Mark Eggan | ITS Help Desk / Mobile Messaging |
Information Systems Specialist II
(707) 259 -8142


  Please consider the environment before printing this message.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jesse Tie-Ten-Quee
Sent: Wednesday, February 15, 2012 3:57 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] BES5 Logs

Does it have to be an App?

I use to use javaloader all the time when I wrote documentation with the only 
requirement being it plugged into USB.
-- 
Jesse Tie-Ten-Quee ~ highos at highos dot com

-Original Message-
From: Moller, Doreen doreen.mol...@merck.com
Sender: bes-admins-boun...@dataoutages.com
Date: Wed, 15 Feb 2012 18:54:46 
To: A list for BES Admin's to discuss issues,etc.bes-admins@dataoutages.com
Reply-To: A list for BES Admin's to discuss issues,
etc. bes-admins@dataoutages.com
Subject: Re: [Bes-admins] BES5 Logs

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Re: [Bes-admins] BES5 Logs

2012-02-15 Thread Moller, Doreen
I have a Blackberry Torch 9810 and I need some software to capture the screens 
on the device. I tried downloading a few things and couldn't get anything to 
work. Can anyone make a good recommendation.

thanks
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Re: [Bes-admins] BES5 Logs

2012-02-15 Thread Moller, Doreen
Ok thanks so much!

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Don Andrews
Sent: Wednesday, February 15, 2012 7:39 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] BES5 Logs

I use CaptureIT - or JL Cmdr or BBMCP


From: Moller, Doreen doreen.mol...@merck.commailto:doreen.mol...@merck.com
To: A list for BES Admin's to discuss issues,etc. 
bes-admins@dataoutages.commailto:bes-admins@dataoutages.com
Sent: Wednesday, February 15, 2012 3:54 PM
Subject: Re: [Bes-admins] BES5 Logs

I have a Blackberry Torch 9810 and I need some software to capture the screens 
on the device. I tried downloading a few things and couldn’t get anything to 
work. Can anyone make a good recommendation.

thanks
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Re: [Bes-admins] BES5 Logs

2012-02-15 Thread Moller, Doreen
Great, I will check it out.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jesse Vallaro
Sent: Wednesday, February 15, 2012 7:00 PM
To: 'bes-admins@dataoutages.com'
Subject: Re: [Bes-admins] BES5 Logs

BBSAK is a good usb screen capture as well. It also uses the javaloader
--

Jesse Vallaro
TNTMAX
Sent via Blackberry

- Original Message -
From: Eggan, Mark [mailto:mark.eg...@countyofnapa.org]
Sent: Wednesday, February 15, 2012 06:58 PM
To: 'hig...@highos.com' hig...@highos.com; A list for BES Admin's to  discuss 
issues, etc. bes-admins@dataoutages.com
Subject: Re: [Bes-admins] BES5 Logs

JL is good too!  Search JL Commander if I recall...

Mark Eggan | ITS Help Desk / Mobile Messaging |
Information Systems Specialist II
(707) 259 -8142


  Please consider the environment before printing this message.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jesse Tie-Ten-Quee
Sent: Wednesday, February 15, 2012 3:57 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] BES5 Logs

Does it have to be an App?

I use to use javaloader all the time when I wrote documentation with the only 
requirement being it plugged into USB.
-- 
Jesse Tie-Ten-Quee ~ highos at highos dot com

-Original Message-
From: Moller, Doreen doreen.mol...@merck.com
Sender: bes-admins-boun...@dataoutages.com
Date: Wed, 15 Feb 2012 18:54:46 
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Reply-To: A list for BES Admin's to discuss issues,
etc. bes-admins@dataoutages.com
Subject: Re: [Bes-admins] BES5 Logs

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[Bes-admins] Question re: IT Policy and BB OS

2011-11-14 Thread Moller, Doreen
Everyone,

Is there a way to have an IT policy automatically linked to a device based on 
the version of the OS on the device?

Thanks


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/





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[Bes-admins] Questions regarding and Exchange 2007 SP3

2011-11-10 Thread Moller, Doreen
Hi Everyone,

Do I still need to concern myself with the version of CDO.DLL and MAPI32.DLL 
when using Exchange 2007? I am told by the messaging team this version of 
Exchange doesn't use those dll's any longer. I am wondering which version I 
should have on the BES? I am running 5.03 MR4.

Thanks


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/





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[Bes-admins] Shared SQL Environment

2011-10-27 Thread Moller, Doreen
Hi Everyone,

Has anyone run into any issues or know of any potential concerns with hosting 
the BES SQL database in a shared SQL Server 2008/SP1 environment. We have about 
700 users per BES and our DB team is proposing we go from dedicated to shared.

Please let me know if there is anything to worry about.

thanks


Doreen Moller
Global Mobility Services





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Re: [Bes-admins] Shared SQL Environment

2011-10-27 Thread Moller, Doreen
Thanks so much!!! We should be fine then.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of joe_a_vie...@yahoo.com
Sent: Thursday, October 27, 2011 6:10 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Shared SQL Environment

Hi Doreen,

We are running BES 5.0 with approx 4000 users on SQL 2005 cluster with no 
issues. 

Regards,
Sent on the TELUS Mobility network with BlackBerry

-Original Message-
From: Moller, Doreen doreen.mol...@merck.com
Sender: bes-admins-boun...@dataoutages.com
Date: Thu, 27 Oct 2011 17:50:29 
To: A list for BES Admin's to discuss issues,   etc.bes-admins@dataoutages.com
Reply-To: A list for BES Admin's to discuss issues,
etc. bes-admins@dataoutages.com
Subject: [Bes-admins] Shared SQL Environment

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Re: [Bes-admins] Shared SQL Environment

2011-10-27 Thread Moller, Doreen
which KB would that be?


From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of m...@hotmail.com
Sent: Thursday, October 27, 2011 7:16 PM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Shared SQL Environment

Shared is the only way to go, follow rims kb to the letter and you will be 
golden.


From: doreen.mol...@merck.com
To: bes-admins@dataoutages.com
Date: Thu, 27 Oct 2011 17:50:29 -0400
Subject: [Bes-admins] Shared SQL Environment

Hi Everyone,

Has anyone run into any issues or know of any potential concerns with hosting 
the BES SQL database in a shared SQL Server 2008/SP1 environment. We have about 
700 users per BES and our DB team is proposing we go from dedicated to shared.

Please let me know if there is anything to worry about.

thanks

Doreen Moller
Global Mobility Services





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[Bes-admins] Blackberry Collaboration Service

2011-10-21 Thread Moller, Doreen
Hi Everyone,

Do you know if when your environment switches from Microsoft OCS R2 to 
Microsoft Lync Server, if anything needs to change on the Collaboration Server 
itself, or do you just point it to a new pool name. Also can you have multiple 
instances of BES Collaboration services on one box each pointing to a different 
Microsoft OCS/Lync environment, or can you only have 1.

Thanks very much!


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/





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Re: [Bes-admins] BES 5 SP2 MR3 - January 11 PDF fix not included

2011-01-28 Thread Moller, Doreen
Does anyone know if its included in SP1 / MR3. I am installing that on all my 
servers next weekend.




From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peterson David
Sent: Friday, January 28, 2011 4:15 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] BES 5 SP2 MR3 - January 11 PDF fix not included

I wasn't sure about this, but I just got an email from Vox. If you install MR3 
on a BES, you would need to reinstall the January 11 PDF security patch. It is 
not included in this update.


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[Bes-admins] BES 5.0 SP3

2011-01-25 Thread Moller, Doreen
Does anyone know when this will be available? We are waiting for this to 
rollout OCS.

thanks

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/
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Re: [Bes-admins] BES 5.0 SP3

2011-01-25 Thread Moller, Doreen
Yes that's it :)


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/




From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of 
steveaschett...@yahoo.com
Sent: Tuesday, January 25, 2011 3:34 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] BES 5.0 SP3

Just out of curiosity... OCS or its replacement, Lync?





From: Moller, Doreen doreen.mol...@merck.com
To: A list for BES Admin's to discuss issues, etc. 
bes-admins@dataoutages.com
Sent: Tue, January 25, 2011 3:18:03 PM
Subject: [Bes-admins] BES 5.0 SP3

Does anyone know when this will be available? We are waiting for this to 
rollout OCS.

thanks

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/





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Re: [Bes-admins] Some PDF's will open on Blackberry , Others Will not

2011-01-21 Thread Moller, Doreen
Turns out ots all pdf's 


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com



-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Art Alexion
Sent: Friday, January 21, 2011 5:48 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Some PDF's will open on Blackberry , Others Will not

Just a shot in the dark, but when you open the PDFs in Adobe Reader, and check 
the properties, is there any pattern among PDF versions?

--
Art Alexion

On Jan 20, 2011, at 4:39 PM, Moller, Doreen 
doreen.mol...@merck.commailto:doreen.mol...@merck.com wrote:

I am running BES 5.0 and we just discovered some users cannot open PDF files on 
their Blackberry. The model devices so far are 9650 and 8530, both running 4.2. 
Does anyone have any suggestions. thanks

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/





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[Bes-admins] Some PDF's will open on Blackberry , Others Will not

2011-01-20 Thread Moller, Doreen
I am running BES 5.0 and we just discovered some users cannot open PDF files on 
their Blackberry. The model devices so far are 9650 and 8530, both running 4.2. 
Does anyone have any suggestions. thanks

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/
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Re: [Bes-admins] Some PDF's will open on Blackberry , Others Will not

2011-01-20 Thread Moller, Doreen
Yes the pdf's are in email attachments. Sorry :) I was looking in the wrong 
column, they are running 5.0.


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/




From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peterson David
Sent: Thursday, January 20, 2011 4:50 PM
To: 'A list for BES Admin's to discuss issues, etc.'
Subject: Re: [Bes-admins] Some PDF's will open on Blackberry , Others Will not

Are these PDFs in email attachments? I don't think my users would let me keep 
them on 4.2, they love their HTML email too much. I'm assuming the 9650 is a 
typo, that starts at OS6.


From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Thursday, January 20, 2011 4:38 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Some PDF's will open on Blackberry , Others Will not

I am running BES 5.0 and we just discovered some users cannot open PDF files on 
their Blackberry. The model devices so far are 9650 and 8530, both running 4.2. 
Does anyone have any suggestions. thanks

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/





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NOTICE: This electronic mail transmission from the law firm of Dinsmore  Shohl 
may constitute an attorney-client communication that is privileged at law. It 
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Re: [Bes-admins] Some PDF's will open on Blackberry , Others Will not

2011-01-20 Thread Moller, Doreen
It turns out its the server. When I moved my account to this server, now I cant 
open this attachment either. That's as far as I got so far :)


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/




From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Linares, Mo A
Sent: Thursday, January 20, 2011 5:04 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Some PDF's will open on Blackberry , Others Will not

To check quickly  if it is an issue with the unit - go to email - options - 
email setting - change the enable html to NO -
Try opening the pdf again
Also check if the attachment service is installed on the bb -
You may want to upgrade these bbs to later oses also

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Thursday, January 20, 2011 4:38 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Some PDF's will open on Blackberry , Others Will not

I am running BES 5.0 and we just discovered some users cannot open PDF files on 
their Blackberry. The model devices so far are 9650 and 8530, both running 4.2. 
Does anyone have any suggestions. thanks

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/





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Re: [Bes-admins] Some PDF's will open on Blackberry , Others Willnot

2011-01-20 Thread Moller, Doreen
No just 1.

Sent from my iPhone

On Jan 20, 2011, at 10:26 PM, Wesson, Michael 
wess...@newsltd.com.aumailto:wess...@newsltd.com.au wrote:

On all instances on all bes servers?

Michael Wesson  |  Systems Engineer
News Limited | National IT – Service Operations

From: 
bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Friday, 21 January 2011 2:18 PM
To: A list for BES Admin's to discuss issues, etc.
Cc: A list for BES Admin's todiscuss issues, etc.
Subject: Re: [Bes-admins] Some PDF's will open on Blackberry , Others Willnot

I did check earlier today and it was allowed.

Thanks

Sent from my iPhone

On Jan 20, 2011, at 10:19 PM, Wesson, Michael 
mailto:wess...@newsltd.com.auwess...@newsltd.com.aumailto:wess...@newsltd.com.au
 wrote:

Under the attachment instance, ensure that Adobe Acrobat is ‘Allowed’.



See below:



image001.jpg



Michael Wesson  |  Systems Engineer



News Limited | National IT – Service Operations

News House |  2 Holt Street  |  Surry Hills NSW 2010  Australia

T:  +61 2 9288 3422  |  M:  +61 434 364 055

E:  mailto:wess...@newsltd.com.au 
wess...@newsltd.com.aumailto:wess...@newsltd.com.au |  F: +61 2 9288 3013





-Original Message-
From: mailto:bes-admins-boun...@dataoutages.com 
bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of 
mailto:wrbdec...@gmail.com wrbdec...@gmail.commailto:wrbdec...@gmail.com
Sent: Friday, 21 January 2011 11:47 AM
To: Moller, Doreen; A list for BESAdmin's todiscuss issues, etc.
Subject: Re: [Bes-admins] Some PDF's will open on Blackberry , Others Willnot



Does it give any error at all? Or just doesn't allow it to open?

Sent via BlackBerry by ATT



-Original Message-

From: Moller, Doreen 
mailto:doreen.mol...@merck.comdoreen.mol...@merck.commailto:doreen.mol...@merck.com

Date: Thu, 20 Jan 2011 19:30:41

To: mailto:wrbdec...@gmail.com 
wrbdec...@gmail.commailto:wrbdec...@gmail.commailto:wrbdec...@gmail.comwrbdec...@gmail.commailto:wrbdec...@gmail.com;
 A list for BESAdmin's todiscuss issues,   
etc.mailto:bes-admins@dataoutages.combes-admins@dataoutages.commailto:bes-admins@dataoutages.com

Cc: A list for BES Admin's to discuss issues,   
etc.mailto:bes-admins@dataoutages.combes-admins@dataoutages.commailto:bes-admins@dataoutages.com

Subject: Re: [Bes-admins] Some PDF's will open on Blackberry , Others Will

not



I did check and they are!!



Sent from my iPhone



On Jan 20, 2011, at 7:20 PM, wrbdec...@gmail.commailto:wrbdec...@gmail.com 
wrbdec...@gmail.commailto:wrbdec...@gmail.com wrote:



 Make sure PDFs are allowed as attachments in the attachment service

 Sent via BlackBerry by ATT



 -Original Message-

 From: Moller, Doreen 
 mailto:doreen.mol...@merck.comdoreen.mol...@merck.commailto:doreen.mol...@merck.com

 Sender: mailto:bes-admins-boun...@dataoutages.com 
 bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com

 Date: Thu, 20 Jan 2011 19:15:17

 To: A list for BES Admin's to discuss issues,
 etc.mailto:bes-admins@dataoutages.combes-admins@dataoutages.commailto:bes-admins@dataoutages.com

 Reply-To: A list for BES Admin's to discuss issues,

etc. 
 mailto:bes-admins@dataoutages.combes-admins@dataoutages.commailto:bes-admins@dataoutages.com

 Cc: A list for BES Admin's to discuss issues,
 etc.mailto:bes-admins@dataoutages.combes-admins@dataoutages.commailto:bes-admins@dataoutages.com

 Subject: Re: [Bes-admins] Some PDF's will open on Blackberry , Others

 Will not



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[Bes-admins] Gray Screen of Death

2011-01-18 Thread Moller, Doreen
Hi,

Has anyone had their users experience this? I had a few reports recently. I 
think it's a hardware issue and the device should be returned. But a colleague 
of mine found this article, thoughts?


http://www.brighthub.com/mobile/blackberry-platform/articles/65934.aspx

Thanks

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/
Notice:  This e-mail message, together with any attachments, contains
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Re: [Bes-admins] Gray Screen of Death

2011-01-18 Thread Moller, Doreen
Ok thanks very much!!


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/




From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Kalnitsky, Yury
Sent: Tuesday, January 18, 2011 1:37 PM
To: 'A list for BES Admin's to discuss issues, etc.'
Subject: Re: [Bes-admins] Gray Screen of Death

There are a few errors that come-up. Basically, most of them are 20x series, 
and I can assure you that rebooting the device absolutely will not fix this 
issue!

20x series errors are memory corruption. This is usually an indicator of some 
cross-linked or damaged COD files on the device file system. The only way I 
found to fix this is to do a wipe and OS reload. If the error repeats, then 
device memory is defective and you should consider a complete device 
replacement.


From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Tuesday, January 18, 2011 12:19 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Gray Screen of Death

Hi,

Has anyone had their users experience this? I had a few reports recently. I 
think it's a hardware issue and the device should be returned. But a colleague 
of mine found this article, thoughts?

http://www.brighthub.com/mobile/blackberry-platform/articles/65934.aspx

Thanks

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/





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[Bes-admins] Blackberry as Modem via Blue Tooth

2010-12-16 Thread Moller, Doreen
Has anyone tried this?

I received this request from a user today: Thanks!


Is it possible to use my Blackberry as modem (through bluetooth)? Sometimes its 
hard to get a WiFi connection and then a Bluetooth connection would be handy.
Both (Laptop and BB) have Bluetooth of course

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/
Notice:  This e-mail message, together with any attachments, contains
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http://www.merck.com/contact/contacts.html) that may be confidential,
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Re: [Bes-admins] Blackberry as Modem via Blue Tooth

2010-12-16 Thread Moller, Doreen
Ok great . Thanks!

Sent from my iPhone

On Dec 16, 2010, at 7:45 AM, Hupf, Robert (CCL) 
rh...@carnival.commailto:rh...@carnival.com wrote:

Check out tether.comhttp://tether.com   I’ve had very good results with it.

From: 
bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jeff Peters
Sent: Thursday, December 16, 2010 7:15 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry as Modem via Blue Tooth

Yes, many times. You do have to have “tethering” enabled on the device. Most 
carriers charge a premium for this or you can consider some 3rd party products 
that may not be “legal” with your agreement. I would highly recommend using a 
USB cable as opposed to Bluetooth. Bluetooth has a very low bandwidth and 
you’ll typically see speeds 5x faster using the cable.


From: 
bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Thursday, December 16, 2010 7:12 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Blackberry as Modem via Blue Tooth

Has anyone tried this?

I received this request from a user today: Thanks!

Is it possible to use my Blackberry as modem (through bluetooth)? Sometimes its 
hard to get a WiFi connection and then a Bluetooth connection would be handy.
Both (Laptop and BB) have Bluetooth of course

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/





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Re: [Bes-admins] Blackberry as Modem via Blue Tooth

2010-12-16 Thread Moller, Doreen
Ha Ha, I also have a Torch but like the Iphone, embarrassing. :)


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/




From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Todd R. Martin
Sent: Thursday, December 16, 2010 8:59 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry as Modem via Blue Tooth

Ha - I had to respond to the comment of are you a BES admin using an iPhone

My response - Yup

:)

From: Jeff Peters [mailto:jpet...@vit.org]
Sent: Thursday, December 16, 2010 8:51 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry as Modem via Blue Tooth

Bluetooth 1.1 caps out around 700kb, I regularly see 1.5mbs+ on my 3G 
connection, so I gave up on the BT and just use USB. But I've jumped ship and 
use Android Wifi Tether :)


From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Hupf, Robert (CCL)
Sent: Thursday, December 16, 2010 8:43 AM
To: steveaschett...@yahoo.com; A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry as Modem via Blue Tooth

Oddly enough, when using the tether.com app, I got nearly identical speeds 
using Bluetooth or USB, but Steve has a good point about keeping the BB charged.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of 
steveaschett...@yahoo.com
Sent: Thursday, December 16, 2010 8:40 AM
To: A list for BES Admin's to discuss issues, etc.
Cc: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry as Modem via Blue Tooth

Wait, are you a BES Admin using an iPhone?!  =)

Also, you'll get much better results tethering using a USB cable than you will 
via Bluetooth... Plus you charge the BB instead of draining it this way





From: Moller, Doreen doreen.mol...@merck.com
To: A list for BES Admin's to discuss issues, etc. 
bes-admins@dataoutages.com
Cc: A list for BES Admin's to discuss issues, etc. 
bes-admins@dataoutages.com
Sent: Thu, December 16, 2010 8:08:54 AM
Subject: Re: [Bes-admins] Blackberry as Modem via Blue Tooth
Ok great . Thanks!

Sent from my iPhone

On Dec 16, 2010, at 7:45 AM, Hupf, Robert (CCL) 
rh...@carnival.commailto:rh...@carnival.com wrote:
Check out tether.comhttp://tether.com/   I've had very good results with it.

From: 
bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jeff Peters
Sent: Thursday, December 16, 2010 7:15 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry as Modem via Blue Tooth

Yes, many times. You do have to have tethering enabled on the device. Most 
carriers charge a premium for this or you can consider some 3rd party products 
that may not be legal with your agreement. I would highly recommend using a 
USB cable as opposed to Bluetooth. Bluetooth has a very low bandwidth and 
you'll typically see speeds 5x faster using the cable.


From: 
bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Thursday, December 16, 2010 7:12 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Blackberry as Modem via Blue Tooth

Has anyone tried this?

I received this request from a user today: Thanks!

Is it possible to use my Blackberry as modem (through bluetooth)? Sometimes its 
hard to get a WiFi connection and then a Bluetooth connection would be handy.
Both (Laptop and BB) have Bluetooth of course

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/





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[Bes-admins] Blackberry Device Emulators

2010-12-10 Thread Moller, Doreen
I need some opinions on this:

We have an offshore support person who is assisting my group in supporting the 
Blackberry devices. He does not yet have a Blackberry. We are trying to 
determine if the Blackberry emulator would be sufficient for him vs. him having 
a real device.

I prefer the real device route. We are trying to work around 
carrier/procurement issues. Any thoughts on this would be helpful. I was 
somewhat introduced to the emulators at a developers conference and it appeared 
very buried in the development tools and not as standalone as Windows Mobile 
emulators.

Thanks!

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/
Notice:  This e-mail message, together with any attachments, contains
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Re: [Bes-admins] Blackberry Device Emulators

2010-12-10 Thread Moller, Doreen
yeah I agree. thanks :)


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/




From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of 
steveaschett...@yahoo.com
Sent: Friday, December 10, 2010 11:07 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry Device Emulators

Sounds like a lot of work over $44 / month.  I'd just give him a BB and be onto 
the next project


From: Moller, Doreen doreen.mol...@merck.com
To: A list for BES Admin's to discuss issues,etc. bes-admins@dataoutages.com
Sent: Fri, December 10, 2010 11:00:08 AM
Subject: [Bes-admins] Blackberry Device Emulators

I need some opinions on this:

We have an offshore support person who is assisting my group in supporting the 
Blackberry devices. He does not yet have a Blackberry. We are trying to 
determine if the Blackberry emulator would be sufficient for him vs. him having 
a real device.

I prefer the real device route. We are trying to work around 
carrier/procurement issues. Any thoughts on this would be helpful. I was 
somewhat introduced to the emulators at a developers conference and it appeared 
very buried in the development tools and not as standalone as Windows Mobile 
emulators.

Thanks!

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/





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Re: [Bes-admins] Blackberry Device Emulators

2010-12-10 Thread Moller, Doreen
I am sure they are useful in certain situations especially for testing OS 
specific features. I am just not sure its a good solution to replace thing for 
daily support. Too complicated.


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/




From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peterson David
Sent: Friday, December 10, 2010 11:13 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry Device Emulators

Not to say that the emulator isn't useful. I have one for OS6 devices as mine 
isn't compatible and everything has changed. Finding the Enterprise Activation 
option in Options was a challenge at first.

From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Friday, December 10, 2010 11:08 AM
To: steveaschett...@yahoo.com; A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry Device Emulators

yeah I agree. thanks :)


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/




From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of 
steveaschett...@yahoo.com
Sent: Friday, December 10, 2010 11:07 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry Device Emulators
Sounds like a lot of work over $44 / month.  I'd just give him a BB and be onto 
the next project


From: Moller, Doreen doreen.mol...@merck.com
To: A list for BES Admin's to discuss issues,etc. bes-admins@dataoutages.com
Sent: Fri, December 10, 2010 11:00:08 AM
Subject: [Bes-admins] Blackberry Device Emulators
I need some opinions on this:

We have an offshore support person who is assisting my group in supporting the 
Blackberry devices. He does not yet have a Blackberry. We are trying to 
determine if the Blackberry emulator would be sufficient for him vs. him having 
a real device.

I prefer the real device route. We are trying to work around 
carrier/procurement issues. Any thoughts on this would be helpful. I was 
somewhat introduced to the emulators at a developers conference and it appeared 
very buried in the development tools and not as standalone as Windows Mobile 
emulators.

Thanks!

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/





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Re: [Bes-admins] Blackberry Device Emulators

2010-12-10 Thread Moller, Doreen
I am not sure how tech savvy he is. I personally think its going to be a 
headache. One of my colleagues suggested it and I was curious what the group 
would say.


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/




From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Linares, Mo A
Sent: Friday, December 10, 2010 11:15 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry Device Emulators

If your assistance is tech savvy the emulator might work, otherwise it will be 
more headaches for you -


From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Josh Armour
Sent: Friday, December 10, 2010 11:12 AM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Blackberry Device Emulators

There is this product we use called Mobile Complete.

http://www.deviceanywhere.com/

very expensive solution to a simple problem ;)

--
Josh Armour
MobileOps - Sysadmin
jarm...@google.commailto:jarm...@google.com
(541) 205-4262
--


On Fri, Dec 10, 2010 at 4:08 PM, Moller, Doreen 
doreen.mol...@merck.commailto:doreen.mol...@merck.com wrote:
yeah I agree. thanks :)


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/




From: 
bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.commailto:bes-admins-boun...@dataoutages.com]
 On Behalf Of steveaschett...@yahoo.commailto:steveaschett...@yahoo.com
Sent: Friday, December 10, 2010 11:07 AM

To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry Device Emulators
Sounds like a lot of work over $44 / month.  I'd just give him a BB and be onto 
the next project


From: Moller, Doreen doreen.mol...@merck.commailto:doreen.mol...@merck.com
To: A list for BES Admin's to discuss issues,etc. 
bes-admins@dataoutages.commailto:bes-admins@dataoutages.com
Sent: Fri, December 10, 2010 11:00:08 AM
Subject: [Bes-admins] Blackberry Device Emulators
I need some opinions on this:

We have an offshore support person who is assisting my group in supporting the 
Blackberry devices. He does not yet have a Blackberry. We are trying to 
determine if the Blackberry emulator would be sufficient for him vs. him having 
a real device.

I prefer the real device route. We are trying to work around 
carrier/procurement issues. Any thoughts on this would be helpful. I was 
somewhat introduced to the emulators at a developers conference and it appeared 
very buried in the development tools and not as standalone as Windows Mobile 
emulators.

Thanks!

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/





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Re: [Bes-admins] Blackberry Device Emulators

2010-12-10 Thread Moller, Doreen
That's true but then his would be running in a different configuration than our 
users, which might cause the testing to be invalid in some cases. I kind of 
think he needs to have a normal device /plan just like our users to provide 
proper support. I guess if we were really stingy, that would be the way to go 
haha :)


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/




From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Robb Ware
Sent: Friday, December 10, 2010 11:13 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry Device Emulators


You could enable WiFi activation and give him a WiFi only Blackberry so you 
don't have recurring monthly charges and give him an older device or order a 
non-service plan device.

Robb


From:   Moller, Doreen doreen.mol...@merck.com
To: steveaschett...@yahoo.com steveaschett...@yahoo.com, A list for 
BESAdmin's to discuss issues,etc. bes-admins@dataoutages.com
Date:   12/10/2010 11:08
Subject:Re: [Bes-admins] Blackberry Device Emulators
Sent by:bes-admins-boun...@dataoutages.com





yeah I agree. thanks :)


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/




From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of 
steveaschett...@yahoo.com
Sent: Friday, December 10, 2010 11:07 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry Device Emulators

Sounds like a lot of work over $44 / month.  I'd just give him a BB and be onto 
the next project


From: Moller, Doreen doreen.mol...@merck.com
To: A list for BES Admin's to discuss issues,etc. bes-admins@dataoutages.com
Sent: Fri, December 10, 2010 11:00:08 AM
Subject: [Bes-admins] Blackberry Device Emulators

I need some opinions on this:

We have an offshore support person who is assisting my group in supporting the 
Blackberry devices. He does not yet have a Blackberry. We are trying to 
determine if the Blackberry emulator would be sufficient for him vs. him having 
a real device.

I prefer the real device route. We are trying to work around 
carrier/procurement issues. Any thoughts on this would be helpful. I was 
somewhat introduced to the emulators at a developers conference and it appeared 
very buried in the development tools and not as standalone as Windows Mobile 
emulators.

Thanks!

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.comhttp://mobility.merck.com/




Notice:  This e-mail message, together with any attachments, contains
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Re: [Bes-admins] Blackberry Device Emulators

2010-12-10 Thread Moller, Doreen
Can you do enterprise activations on them and everything you could do on a real 
device? 


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com



-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of joe_a_vie...@yahoo.com
Sent: Friday, December 10, 2010 11:19 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry Device Emulators

Hi Doreen,

BlackBerry Simulators are available on the RIM website for download.  No 
programming experience is requires for these. 

I use the simulators, for training purposes, on a regular basis.  I do agree 
that the preference would be to have a real BB, but I have installed simulators 
for users that handle basic BlackBerry support calls successfully.  It's a very 
economical alternative. 
Sent on the TELUS Mobility network with BlackBerry

-Original Message-
From: Moller, Doreen doreen.mol...@merck.com
Sender: bes-admins-boun...@dataoutages.com
Date: Fri, 10 Dec 2010 11:00:08 
To: A list for BES Admin's to discuss issues,etc.bes-admins@dataoutages.com
Reply-To: A list for BES Admin's to discuss issues,
etc. bes-admins@dataoutages.com
Subject: [Bes-admins] Blackberry Device Emulators

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Re: [Bes-admins] Blackberry Device Emulators

2010-12-10 Thread Moller, Doreen
Ok great thanks. I am going play with them and see what I think. 


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com



-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Kalnitsky, Yury
Sent: Friday, December 10, 2010 11:29 AM
To: 'A list for BES Admin's to discuss issues, etc.'
Subject: Re: [Bes-admins] Blackberry Device Emulators

Yes.

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Friday, December 10, 2010 11:23 AM
To: joe_a_vie...@yahoo.com; A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry Device Emulators

Can you do enterprise activations on them and everything you could do on a real 
device? 


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com



-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of joe_a_vie...@yahoo.com
Sent: Friday, December 10, 2010 11:19 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Blackberry Device Emulators

Hi Doreen,

BlackBerry Simulators are available on the RIM website for download.  No 
programming experience is requires for these. 

I use the simulators, for training purposes, on a regular basis.  I do agree 
that the preference would be to have a real BB, but I have installed simulators 
for users that handle basic BlackBerry support calls successfully.  It's a very 
economical alternative. 
Sent on the TELUS Mobility network with BlackBerry

-Original Message-
From: Moller, Doreen doreen.mol...@merck.com
Sender: bes-admins-boun...@dataoutages.com
Date: Fri, 10 Dec 2010 11:00:08 
To: A list for BES Admin's to discuss issues,etc.bes-admins@dataoutages.com
Reply-To: A list for BES Admin's to discuss issues,
etc. bes-admins@dataoutages.com
Subject: [Bes-admins] Blackberry Device Emulators

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[Bes-admins] Bes 5.0 and SQL 2005 sp2

2010-11-17 Thread Moller, Doreen
Hi everyone I know Rim recommends sp3 but does anyone know if sp2 will work. In 
a remote location this is what they have and we are up against a tight 
deadline. Thanks!

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Re: [Bes-admins] Bes 5.0 and SQL 2005 sp2

2010-11-17 Thread Moller, Doreen
Thank you so much. Looks like it work with limited support though. You think I 
should go ahead? 

Sent from my iPhone

On Nov 17, 2010, at 8:31 AM, hdawg hd...@port3101.org wrote:

 Yes.  Read: 
 http://us.blackberry.com/support/software/server_exchange_ver_oct_22_10.pdf 
 (and bookmark:
 http://us.blackberry.com/support/software/server_compatibility.jsp#tab_tab_compatibility)
 
 -Original Message-
 From: bes-admins-boun...@dataoutages.com 
 [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
 Sent: Wednesday, November 17, 2010 7:47 AM
 To: etc. A list for BES Admin's to discuss issues
 Subject: [Bes-admins] Bes 5.0 and SQL 2005 sp2
 
 Hi everyone I know Rim recommends sp3 but does anyone know if sp2 will work. 
 In a remote location this is what they have and we are
 up against a tight deadline. Thanks!
 
 Sent from my iPhone
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[Bes-admins] Need Feedback on Migration from 4.1.6 to 5.01 and Content Protection

2010-11-12 Thread Moller, Doreen
Hi Everyone,

I am preparing for a migration where I will be migrating about 800 users
from BES 4.1.6 to BES 5.01. I will be using the Blackberry Transporter
Tool to perform the migration.

My 4.1.6 policy does not have Content Protection turned on, however my
BES 5.01 will. Can anyone give me some feedback on any noticeable
differences the users may experience. I am trying to make a
determination. Or even pointing me in the right direction would be
helpful as well.

Thanks very much!

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com http://mobility.merck.com/ 



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[Bes-admins] IT Policies Comparison Tool

2010-11-12 Thread Moller, Doreen
Does anyone know if there is a tool available to allow you to compare 2
IT policies on 5.0.X to see the differences?

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com http://mobility.merck.com/ 



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Re: [Bes-admins] Playbook

2010-11-10 Thread Moller, Doreen
Yes but that would be the wi-fi only model. Does anyone know the plans
for the one that supports a carrier data plan? 

 

Doreen Moller
Global Mobility Services 
908-473-3627 
mobility.merck.com http://mobility.merck.com/  


 



From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Tren Blackburn
Sent: Wednesday, November 10, 2010 3:38 PM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Playbook


Doesn't the playbook use the bes account via the blackberry it's
tethered to? So it's still only a single account as far as I know.

t.
 

From: Moller, Doreen [mailto:doreen.mol...@merck.com] 
Sent: Wednesday, November 10, 2010 12:34 PM
To: A list for BES Admin's to discuss issues,etc.
bes-admins@dataoutages.com 
Subject: [Bes-admins] Playbook 
 


Does anyone know how RIM plans to support users on a BES with multiple
devices? Say a Blackberry and a Playbook? 

Doreen Moller
Global Mobility Services 
908-473-3627 
mobility.merck.com http://mobility.merck.com/  



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Re: [Bes-admins] Playbook

2010-11-10 Thread Moller, Doreen
Ok it tethers via Blue Tooth. I didn't know that. That's great. 


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com



-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of
sems...@gmail.com
Sent: Wednesday, November 10, 2010 3:54 PM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Playbook

Afaik, there is no such model. Playbook tethers via Bluetooth your BB.
-Original Message-
From: Moller, Doreen doreen.mol...@merck.com
Sender: bes-admins-boun...@dataoutages.com
Date: Wed, 10 Nov 2010 15:50:59 
To: A list for BES Admin's to discuss
issues,etc.bes-admins@dataoutages.com
Reply-To: A list for BES Admin's to discuss issues,
etc. bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Playbook

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Re: [Bes-admins] Playbook

2010-11-10 Thread Moller, Doreen
Ok I understand, thanks so much!!!


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com



-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of
wrbdec...@gmail.com
Sent: Wednesday, November 10, 2010 4:09 PM
To: A list for BES Admin's to discuss issues,etc.; sems...@gmail.com
Subject: Re: [Bes-admins] Playbook

Bluetooth for BES/BB console and wifi for internet
Sent via BlackBerry by ATT

-Original Message-
From: Moller, Doreen doreen.mol...@merck.com
Sender: bes-admins-boun...@dataoutages.com
Date: Wed, 10 Nov 2010 15:56:20 
To: sems...@gmail.com; A list for BES Admin's to discuss
issues,etc.bes-admins@dataoutages.com
Reply-To: A list for BES Admin's to discuss issues,
etc. bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Playbook

Ok it tethers via Blue Tooth. I didn't know that. That's great. 


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com



-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of
sems...@gmail.com
Sent: Wednesday, November 10, 2010 3:54 PM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Playbook

Afaik, there is no such model. Playbook tethers via Bluetooth your BB.
-Original Message-
From: Moller, Doreen doreen.mol...@merck.com
Sender: bes-admins-boun...@dataoutages.com
Date: Wed, 10 Nov 2010 15:50:59 
To: A list for BES Admin's to discuss
issues,etc.bes-admins@dataoutages.com
Reply-To: A list for BES Admin's to discuss issues,
etc. bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Playbook

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[Bes-admins] Patch for IE 6 for BAS

2010-10-22 Thread Moller, Doreen
Everyone, I was told that there is a patch that can be applied to
Internet Explorer 6 so that it is compatible with the BES 5.02 and
above. Is anyone familiar with the name of this patch and how to find
it? My understanding is IE6 natively in incompatible.
Thanks very much

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com http://mobility.merck.com/ 



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Re: [Bes-admins] Patch for IE 6 for BAS

2010-10-22 Thread Moller, Doreen
Ok, thanks somebody told me there was one. I call RIM to make 100%
certain. Unfortunately we have several hundred help desk analysts that
use the BAS and it may take a while to get this new browser packaged and
rolled out so looking to see if there is a temporary alternative, but
thanks!
 

Doreen Moller
Global Mobility Services 
908-473-3627 
mobility.merck.com http://mobility.merck.com/  


 



From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Friday, October 22, 2010 3:11 PM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Patch for IE 6 for BAS



I would ask whomever told you that where to get it ... because that
doesn't appear to be the case: http://www.blackberry.com/btsc/KB23494 

 

That said, IE6 IS compatible ... just that it can become very slow or
unresponsive.

 

Perhaps use Firefox portable or something like that.

 

From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Friday, October 22, 2010 1:49 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Patch for IE 6 for BAS

 

Everyone, I was told that there is a patch that can be applied to
Internet Explorer 6 so that it is compatible with the BES 5.02 and
above. Is anyone familiar with the name of this patch and how to find
it? My understanding is IE6 natively in incompatible.

Thanks very much 

Doreen Moller
Global Mobility Services 
908-473-3627 
mobility.merck.com http://mobility.merck.com/  

 

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[Bes-admins] Help: User keeps Having redirection turned off on his device

2010-10-21 Thread Moller, Doreen
I have a user where, redirection continues to get turned off every few
days.  Last 2 times it get a mailstore error when I tried to enable it.
One time I turned on sent items only first, then was able to change to
inbox and sent items.  His account has already been recreated at lease
once.  

Does anyone have any suggestions on this. We are running 5.00.

Thanks


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com http://mobility.merck.com/ 



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Re: [Bes-admins] Help: User keeps Having redirection turned off on his device

2010-10-21 Thread Moller, Doreen
You talking about that folder redirection patch. I also had this on
4.1.6 and fixed it with the patch, it was just in 5.0 its only this one
user and the mailstore error made me think maybe it was something else?
 

Doreen Moller
Global Mobility Services 
908-473-3627 
mobility.merck.com http://mobility.merck.com/  


 



From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
Sent: Thursday, October 21, 2010 7:54 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Help: User keeps Having redirection turned off
on his device



I had this problem with Storm devices on BES 4.1, but it was fixed with
a software patch.

 

From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Thursday, October 21, 2010 4:51 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Help: User keeps Having redirection turned off on
his device

 

I have a user where, redirection continues to get turned off every few
days.  Last 2 times it get a mailstore error when I tried to enable it.
One time I turned on sent items only first, then was able to change to
inbox and sent items.  His account has already been recreated at lease
once.  

Does anyone have any suggestions on this. We are running 5.00. 

Thanks 

 

Doreen Moller
Global Mobility Services 
908-473-3627 
mobility.merck.com http://mobility.merck.com/  

 

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Re: [Bes-admins] Help: User keeps Having redirection turned offonhis device

2010-10-21 Thread Moller, Doreen
The user has a Bold 9800.  I assume it's the latest OS. 


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com



-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of
dyzsil...@gmail.com
Sent: Thursday, October 21, 2010 8:13 PM
To: 'bes-admins@dataoutages.com'
Subject: Re: [Bes-admins] Help: User keeps Having redirection turned
offonhis device

This also used to occur with all 5.0 devices on BES 4.1.6 which I
believe mr7 resolved. Sounds like something similar is happening here.
Which device and OS is this?
-Original Message-
From: Moller, Doreen doreen.mol...@merck.com
Sender: bes-admins-boun...@dataoutages.com
Date: Thu, 21 Oct 2010 19:56:09 
To: A list for BES Admin's to discuss
issues,etc.bes-admins@dataoutages.com
Reply-To: A list for BES Admin's to discuss issues,
etc. bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Help: User keeps Having redirection turned off
on
his device

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Re: [Bes-admins] Help: User keeps Having redirection turnedoffonhis device

2010-10-21 Thread Moller, Doreen
Ok thanks. I checked the event logs for the 20394 error that generally
is a warning of the issue mentioned in this article, that I think you
were referring to. But oddly enough I don't see an entry in event viewer
for this user.
 
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKCdocTyp
e=kcexternalId=KB18549sliceId=2docTypeID=DT_SUPPORTISSUE_1_1dialogID
=882476878stateId=0%200%20882462799

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com



-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of
dyzsil...@gmail.com
Sent: Thursday, October 21, 2010 9:05 PM
To: 'bes-admins@dataoutages.com'
Subject: Re: [Bes-admins] Help: User keeps Having redirection
turnedoffonhis device

9800 is torch
-Original Message-
From: Moller, Doreen doreen.mol...@merck.com
Date: Thu, 21 Oct 2010 20:43:45 
To: dyzsil...@gmail.com; A list for BES Admin's to discuss
issues,etc.bes-admins@dataoutages.com
Subject: RE: [Bes-admins] Help: User keeps Having redirection turned
offonhisdevice

The user has a Bold 9800.  I assume it's the latest OS. 


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com



-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of
dyzsil...@gmail.com
Sent: Thursday, October 21, 2010 8:13 PM
To: 'bes-admins@dataoutages.com'
Subject: Re: [Bes-admins] Help: User keeps Having redirection turned
offonhis device

This also used to occur with all 5.0 devices on BES 4.1.6 which I
believe mr7 resolved. Sounds like something similar is happening here.
Which device and OS is this?
-Original Message-
From: Moller, Doreen doreen.mol...@merck.com
Sender: bes-admins-boun...@dataoutages.com
Date: Thu, 21 Oct 2010 19:56:09 
To: A list for BES Admin's to discuss
issues,etc.bes-admins@dataoutages.com
Reply-To: A list for BES Admin's to discuss issues,
etc. bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Help: User keeps Having redirection turned off
on
his device

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[Bes-admins] IIS Components and BES

2010-10-20 Thread Moller, Doreen
Can anyone tell me if the full IIS components are required when
installed a Blackberry Enterprise Server in an Exchange 2003
environment, or is it just certain components. We are looking to use a
scripted install.

Thanks

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com http://mobility.merck.com/ 



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Re: [Bes-admins] IIS Components and BES

2010-10-20 Thread Moller, Doreen
Ok thanks very much. The only reason I ask is because someone from our
group has a script that automates the installation, and I prefer to do
it manually as I know not all components are required. I will check the
manual :)
 

Doreen Moller
Global Mobility Services 
908-473-3627 
mobility.merck.com http://mobility.merck.com/  


 



From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Wednesday, October 20, 2010 2:40 PM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] IIS Components and BES



They are not; just certain ones.

 

The installation manual tells you what needs to be in place.

 

From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Wednesday, October 20, 2010 2:36 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] IIS Components and BES

 

Can anyone tell me if the full IIS components are required when
installed a Blackberry Enterprise Server in an Exchange 2003
environment, or is it just certain components. We are looking to use a
scripted install.

Thanks 

Doreen Moller
Global Mobility Services 
908-473-3627 
mobility.merck.com http://mobility.merck.com/  

 

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Re: [Bes-admins] Torch and Blank Body in emails

2010-10-17 Thread Moller, Doreen
Is there a solution? Thanks!

Sent from my iPhone

On Oct 17, 2010, at 9:32 AM, Bob Fronk b...@btrfronk.com wrote:

 I have seen this on several Torches.
 
  
 
 From: bes-admins-boun...@dataoutages.com 
 [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
 Sent: Friday, October 15, 2010 5:41 PM
 To: A list for BES Admin's to discuss issues, etc.
 Subject: [Bes-admins] Torch and Blank Body in emails
 
  
 
 Has anyone heard of this? My boss just got a new torch and says when he 
 brings up an email, the body of the email is blank.
 
 Thanks!!
 
 Doreen Moller
 Global Mobility Services 
 908-473-3627 
 mobility.merck.com
 
  
 
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Re: [Bes-admins] Torch and Blank Body in emails

2010-10-17 Thread Moller, Doreen
It is 6.0 bundle 695.

Sent from my iPhone

On Oct 17, 2010, at 12:58 PM, Guido Strucksberg gu...@markt20.de wrote:

 is the newset OS installed?
 Am 17.10.2010 18:50, schrieb Moller, Doreen:
 
 Is there a solution? Thanks!
 
 Sent from my iPhone
 
 On Oct 17, 2010, at 9:32 AM, Bob Fronk b...@btrfronk.com wrote:
 
 I have seen this on several Torches.
 
  
 
 From: bes-admins-boun...@dataoutages.com 
 [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
 Sent: Friday, October 15, 2010 5:41 PM
 To: A list for BES Admin's to discuss issues, etc.
 Subject: [Bes-admins] Torch and Blank Body in emails
 
  
 
 Has anyone heard of this? My boss just got a new torch and says when he 
 brings up an email, the body of the email is blank.
 
 Thanks!!
 
 Doreen Moller
 Global Mobility Services 
 908-473-3627 
 mobility.merck.com
 
  
 
 Notice:  This e-mail message, together with any attachments, contains
 information of Merck  Co., Inc. (One Merck Drive, Whitehouse Station,
 New Jersey, USA 08889), and/or its affiliates Direct contact information
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 not the intended recipient, and have received this message in error,
 please notify us immediately by reply e-mail and then delete it from 
 your system.
 
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Re: [Bes-admins] Torch and Blank Body in emails

2010-10-17 Thread Moller, Doreen
Actually that did work!! Ha ha very cute :)

Sent from my iPhone

On Oct 17, 2010, at 7:35 PM, Bob Fronk b...@btrfronk.com wrote:

 As always, the solution to most Blackberry problems is a battery pull….
 
  
 
 When in doubt…. Pull it out….
 
  
 
  
 
  
 
  
 
 From: bes-admins-boun...@dataoutages.com 
 [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
 Sent: Sunday, October 17, 2010 12:50 PM
 To: A list for BES Admin's to discuss issues, etc.
 Cc: A list for BES Admin's to discuss issues, etc.
 Subject: Re: [Bes-admins] Torch and Blank Body in emails
 
  
 
 Is there a solution? Thanks!
 
 Sent from my iPhone
 
 
 On Oct 17, 2010, at 9:32 AM, Bob Fronk b...@btrfronk.com wrote:
 
 I have seen this on several Torches.
 
  
 
 From: bes-admins-boun...@dataoutages.com 
 [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
 Sent: Friday, October 15, 2010 5:41 PM
 To: A list for BES Admin's to discuss issues, etc.
 Subject: [Bes-admins] Torch and Blank Body in emails
 
  
 
 Has anyone heard of this? My boss just got a new torch and says when he 
 brings up an email, the body of the email is blank.
 
 Thanks!!
 
 Doreen Moller
 Global Mobility Services 
 908-473-3627 
 mobility.merck.com
 
  
 
 Notice:  This e-mail message, together with any attachments, contains
 information of Merck  Co., Inc. (One Merck Drive, Whitehouse Station,
 New Jersey, USA 08889), and/or its affiliates Direct contact information
 for affiliates is available at 
 http://www.merck.com/contact/contacts.html) that may be confidential,
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[Bes-admins] A few BES 5.01 Questions

2010-10-13 Thread Moller, Doreen
Hi Everyone,

I just installed two new HA BES 5.01 servers in an Exchange 2003
environment. When I tried to import IT policies from another domain I
got an error that the request could not be completed. Should I be able
to do this?

Also, I installed the BES Monitoring service and when I launch it the
screen comes up blank.

Any ideas on the above would be greatly appreciated.

thanks

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com http://mobility.merck.com/ 



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[Bes-admins] Web Desktop Manager

2010-10-07 Thread Moller, Doreen
We are looking to deploy Web Desktop Manager to your users worldwide. We
want to limit what they can do, for example we do not want them to be
able to control folder redirection. Are the options available to the
users customizable?

Thanks very much

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com http://mobility.merck.com/ 



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[Bes-admins] Error on users Blackberry

2010-10-07 Thread Moller, Doreen
Hi Everyone,

Does anyone happen to know what would cause the following issue:

When logging into  a locked Blackberry: Uncaught exception: Attempt to
delete a field that doesn't belong to the manager. Theyalways have to
press OK to be able to continue.

thanks


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com http://mobility.merck.com/ 



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Re: [Bes-admins] Error on users Blackberry

2010-10-07 Thread Moller, Doreen
I posted this question a week ago and sorry but I couldn't locate the
response. I just found it (see below) and a member said the following: I
have content protection enabled on my device as well and I have no
issues modifying contacts directly on the device. So I am hoping to get
clarification from anyone in the group that is familiar with this issue.

thanks
 
Because content protection is enabled the user won't be able to modify
contact information on the blackberry directly. Therefore they will have
to modify the contact from within outlook or whatever program is set up
to synchronize with the blackberry.



Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com



-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Marko Popovic
Sent: Thursday, October 07, 2010 11:50 AM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Error on users Blackberry

Sounds like Java issue on device itself.

Sent from my BlackBerry(r) smartphone from Vodafone

-Original Message-
From: Moller, Doreen doreen.mol...@merck.com
Sender: bes-admins-boun...@dataoutages.com
Date: Thu, 7 Oct 2010 11:48:08 
To: A list for BES Admin's to discuss
issues,etc.bes-admins@dataoutages.com
Reply-To: A list for BES Admin's to discuss issues,
etc. bes-admins@dataoutages.com
Subject: [Bes-admins] Error on users Blackberry

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[Bes-admins] Text-Based Blackberries

2010-10-06 Thread Moller, Doreen
Does anyone know if there are any Blackberries in the 8000 series that
do not support graphics. I received an odd request today and need to
identify all mdoels that don't support graphics I thought that stopped
after the 7000 series. Can anyone please confirm.

thanks

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com http://mobility.merck.com/ 



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[Bes-admins] (no subject)

2010-10-01 Thread Moller, Doreen
Does anyone know why a user would get this message, Password was
changed by administrator when nobody at our help desk would have tried
to change it.

Its been happening to a few users.

Thanks

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com http://mobility.merck.com/ 



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Re: [Bes-admins] (no subject)

2010-10-01 Thread Moller, Doreen
Hmmm, Interesting, thing is I don't think the services were restarted.
Our server team installed about 13 microsoft patches and it seemed to
have kicked something off. I sent the log files files to RIM and am
waiting to hear back.
 

Doreen Moller
Global Mobility Services 
908-473-3627 
mobility.merck.com http://mobility.merck.com/  


 



From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jonathan Barker
Sent: Friday, October 01, 2010 2:16 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] (no subject)



This happened to me yesterday.  It was a user i was working with a few
days ago, and it happened after running mailbox repair utility on BES
4.1.  I suppose it was something that was queued and not delivered until
the services restarted on our BES.

 

From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Friday, October 01, 2010 8:37 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] (no subject)

 

Does anyone know why a user would get this message, Password was
changed by administrator when nobody at our help desk would have tried
to change it.

Its been happening to a few users. 

Thanks 

Doreen Moller
Global Mobility Services 
908-473-3627 
mobility.merck.com http://mobility.merck.com/  

 

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are
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[Bes-admins] Unable to change folder redirection settings in BES 5.01 Exchange

2010-10-01 Thread Moller, Doreen
Hi everyone, I have one user who is not receiving email on his BB. When
I checked folder redirection for inbox it was set to select folders, and
inbox wasn't selected. I tried to change it  and got the following
error:
A mailstore error was encountered while attempting to save the users
redirection settings. 
I tried doing running outlook with the resetfolders switch and also
moving the exchange mailbox. I still cannot change the redirection
setting,
Does anyone have any suggestions,?
Thanks



Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com http://mobility.merck.com/ 



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[Bes-admins] Question About Java Error

2010-09-27 Thread Moller, Doreen
Hi Everyone,

I have a user that recently was given a nee IT policy where they now
have to lock their device and the device also has content protection
enabled. Now the user is complaining of the following error:

Uncaught exception: Attempt to delete a field that doesn't belong to the
manager.

Can someone tell me the best course of action for the user?

Thanks

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com http://mobility.merck.com/ 



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[Bes-admins] Question regarding pushing an icon/url to Blackberry

2010-09-27 Thread Moller, Doreen
Hi Everyone,

I received the following request today from one of my users and am
wondering if this is possible via Software configurations and
application control policies: We are running BES  5.0 in an Exchange
2003/2007 environment. Thanks

We would like the option to create an icon that could be added to Global
Communications Blackberrys. The icon would bookmark a url that could be
accessed via Blackberry. Please let me know if this is possible. If it
is possible, please let me know what steps would be required to move
forward.


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com http://mobility.merck.com/ 



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Re: [Bes-admins] Question About Java Error

2010-09-27 Thread Moller, Doreen
It is an 8800 running the 4.2.1.68 OS.
 
thanks
 

Doreen Moller
Global Mobility Services 
908-473-3627 
mobility.merck.com http://mobility.merck.com/  


 



From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peterson David
Sent: Monday, September 27, 2010 10:59 AM
To: bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Question About Java Error


What model and OS is it?
 

From: Moller, Doreen [mailto:doreen.mol...@merck.com] 
Sent: Monday, September 27, 2010 10:39 AM
To: A list for BES Admin's to discuss issues, etc.
bes-admins@dataoutages.com 
Subject: Re: [Bes-admins] Question About Java Error 
 

Ok thanks, I understand now. However, the user tells me they get this
error without doing anything, that it pops up every time they try to
unlock the device? Could that be possible?
 
thanks

Doreen Moller
Global Mobility Services 
908-473-3627 
mobility.merck.com http://mobility.merck.com/  


 



From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of John
Sent: Monday, September 27, 2010 10:34 AM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Question About Java Error


Because content protection is enabled the user won't be able to modify
contact information on the blackberry directly. Therefore they will have
to modify the contact from within outlook or whatever program is set up
to synchronize with the blackberry

Sent from my iPhone

On Sep 27, 2010, at 10:14 AM, Moller, Doreen doreen.mol...@merck.com
wrote:



Sorry, but I do not know what you mean? 
 

Doreen Moller
Global Mobility Services 
908-473-3627 
mobility.merck.com http://mobility.merck.com/  


 



From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of John
Sent: Monday, September 27, 2010 10:09 AM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Question About Java Error


Delete from the source. Ie outlook etc 

Sent from my iPhone

On Sep 27, 2010, at 10:03 AM, Moller, Doreen 
mailto:doreen.mol...@merck.com doreen.mol...@merck.com wrote:



Hi Everyone, 

I have a user that recently was given a nee IT policy
where they now have to lock their device and the device also has content
protection enabled. Now the user is complaining of the following error:

Uncaught exception: Attempt to delete a field that
doesn't belong to the manager. 

Can someone tell me the best course of action for the
user? 

Thanks 

Doreen Moller
Global Mobility Services 
908-473-3627 
mobility.merck.com http://mobility.merck.com/  



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intended solely
for the use of the individual or entity named on this
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Re: [Bes-admins] Question regarding pushing an icon/url toBlackberry

2010-09-27 Thread Moller, Doreen
So this can't be done natively? Could we use mds to push this
application down?

Thanks very much

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com



-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Decker,
Winfield R. CTR NNMC
Sent: Monday, September 27, 2010 11:07 AM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Question regarding pushing an icon/url
toBlackberry

http://www.bblauncher.com/faq

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Re: [Bes-admins] Question regarding pushing an icon/url toBlackberry

2010-09-27 Thread Moller, Doreen
Sorry for my ignorance, but what is theme builder? Creating one in Java
- does that require programming? 

Sounds like bblauncher requires the least effort, correct?

Thanks!


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com



-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of
wrbdec...@gmail.com
Sent: Monday, September 27, 2010 11:40 AM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Question regarding pushing an icon/url
toBlackberry

You can with theme builder create a custom launcher, or you can create
one in java. The java one can be pushed with mds
Sent via BlackBerry by ATT

-Original Message-
From: Moller, Doreen doreen.mol...@merck.com
Sender: bes-admins-boun...@dataoutages.com
Date: Mon, 27 Sep 2010 11:36:43 
To: A list for BES Admin's to discuss
issues,etc.bes-admins@dataoutages.com
Reply-To: A list for BES Admin's to discuss issues,
etc. bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Question regarding pushing an icon/url
toBlackberry

So this can't be done natively? Could we use mds to push this
application down?

Thanks very much

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com



-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Decker,
Winfield R. CTR NNMC
Sent: Monday, September 27, 2010 11:07 AM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Question regarding pushing an icon/url
toBlackberry

http://www.bblauncher.com/faq

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Re: [Bes-admins] Question regarding pushing an icon/url toBlackberry

2010-09-27 Thread Moller, Doreen
So this cannot be pushed via MDS? We have a policy which disallows 3rd
party apps, how could we get around this without opening the floodgate
for this select group to allow 3rd party apps? Can 3rd party apps be
whitelisted via an application control policy even if mds wasn't used to
push it. What determines what type of apps can be pushed via MDS and
which ones cannot.

thanks 


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com



-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of
wrbdec...@gmail.com
Sent: Monday, September 27, 2010 11:40 AM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Question regarding pushing an icon/url
toBlackberry

You can with theme builder create a custom launcher, or you can create
one in java. The java one can be pushed with mds
Sent via BlackBerry by ATT

-Original Message-
From: Moller, Doreen doreen.mol...@merck.com
Sender: bes-admins-boun...@dataoutages.com
Date: Mon, 27 Sep 2010 11:36:43 
To: A list for BES Admin's to discuss
issues,etc.bes-admins@dataoutages.com
Reply-To: A list for BES Admin's to discuss issues,
etc. bes-admins@dataoutages.com
Subject: Re: [Bes-admins] Question regarding pushing an icon/url
toBlackberry

So this can't be done natively? Could we use mds to push this
application down?

Thanks very much

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com



-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Decker,
Winfield R. CTR NNMC
Sent: Monday, September 27, 2010 11:07 AM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Question regarding pushing an icon/url
toBlackberry

http://www.bblauncher.com/faq

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[Bes-admins] Android Forum

2010-09-24 Thread Moller, Doreen
Can someone refresh my memory on the name of the forum for Androids. I
remember one was created by the group? I have a user with an HTC
Incredible that caused triplicate calendar entries and am hoping to get
support on this,

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com http://mobility.merck.com/ 



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Re: [Bes-admins] Android Forum

2010-09-24 Thread Moller, Doreen
They recently switched to 2.2 two days before this happened. Thanks so
much! 


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com



-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of
danny.pimie...@att.blackberry.net
Sent: Friday, September 24, 2010 10:53 AM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Android Forum

Doreen,

It's android-c...@dataoutages.com. 

Android on exchange always has some glitch. What version of Android is
the user running?

Sent via BlackBerry by ATT

-Original Message-
From: Moller, Doreen doreen.mol...@merck.com
Sender: bes-admins-boun...@dataoutages.com
Date: Fri, 24 Sep 2010 10:48:53 
To: A list for BES Admin's to discuss
issues,etc.bes-admins@dataoutages.com
Reply-To: A list for BES Admin's to discuss issues,
etc. bes-admins@dataoutages.com
Subject: [Bes-admins] Android Forum

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Re: [Bes-admins] Building New BES 5.01 High Availability Server pair

2010-09-23 Thread Moller, Doreen
thanks very much!
 

Doreen Moller
Global Mobility Services 
908-473-3627 
mobility.merck.com http://mobility.merck.com/  


 



From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peterson David
Sent: Thursday, September 23, 2010 9:08 AM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Building New BES 5.01 High Availability Server
pair


The rule used to be 100 meg for the base database and 1 meg per user. I
think it's changed a bit in 5, but not sure of the hard rule. We have
about 300 users, and the database is 500 meg. Even with 1100 users, your
SQL database likely will be one of the smaller ones your SQL team deals
with.



From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Wednesday, September 22, 2010 5:10 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Building New BES 5.01 High Availability Server
pair



Guys, 

I need my Database team to create a MS Sql Server instance for my new
BES 5.0 servers and I need to know how much space each database instance
requires. Can you give me a rule of thumb to provide to them. This
server currently has about 1100 users on it and wont be growing much.

Thanks 

Doreen Moller
Global Mobility Services 
908-473-3627 
mobility.merck.com http://mobility.merck.com/  



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NOTICE: This electronic mail transmission from the law firm of Dinsmore
 Shohl may constitute an attorney-client communication that is
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Re: [Bes-admins] Building New BES 5.01 High Availability Server pair

2010-09-23 Thread Moller, Doreen
I thought of that but as it is running on 4.1.6 I wasn't sure if that
was still relevant.
 

Doreen Moller
Global Mobility Services 
908-473-3627 
mobility.merck.com http://mobility.merck.com/  


 



From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Thursday, September 23, 2010 9:12 AM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Building New BES 5.01 High Availability Server
pair



Wouldn't it make sense to look at your current database size and use
that as a starting point?

 

From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peterson David
Sent: Thursday, September 23, 2010 9:08 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Building New BES 5.01 High Availability Server
pair

 

The rule used to be 100 meg for the base database and 1 meg per user. I
think it's changed a bit in 5, but not sure of the hard rule. We have
about 300 users, and the database is 500 meg. Even with 1100 users, your
SQL database likely will be one of the smaller ones your SQL team deals
with.



From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Wednesday, September 22, 2010 5:10 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Building New BES 5.01 High Availability Server
pair

Guys, 

I need my Database team to create a MS Sql Server instance for my new
BES 5.0 servers and I need to know how much space each database instance
requires. Can you give me a rule of thumb to provide to them. This
server currently has about 1100 users on it and wont be growing much.

Thanks 

Doreen Moller
Global Mobility Services 
908-473-3627 
mobility.merck.com http://mobility.merck.com/  

 

Notice:  This e-mail message, together with any attachments, contains
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for the use of the individual or entity named on this message. If you
are
not the intended recipient, and have received this message in error,
please notify us immediately by reply e-mail and then delete it from 
your system.



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 Shohl may constitute an attorney-client communication that is
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it, and notify the sender by reply e-mail, so that our address record
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Re: [Bes-admins] Building New BES 5.01 High Availability Server pair

2010-09-23 Thread Moller, Doreen
Yeah, I understand. I am rushing through a request to have database
instances created and my DBA team requires this information. All the
feedback was very helpful. I ended up calling  RIM anyway, and they said
it should never exceed 4GB so I went with that number just to be on the
safe side. Thanks everyone!!
 

Doreen Moller
Global Mobility Services 
908-473-3627 
mobility.merck.com http://mobility.merck.com/  


 



From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peterson David
Sent: Thursday, September 23, 2010 9:47 AM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Building New BES 5.01 High Availability Server
pair


Personally, I can see this being a valid question if you're not sure how
different BES 5 is in terms of the database than BES 4. From what I've
seen, it's not much different, but I think it's a reasonable question.
 
Though when I was moving to 5, I didn't even think of the database size,
I was more concerned with BAS.



From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Thursday, September 23, 2010 9:33 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Building New BES 5.01 High Availability Server
pair



It is quite relevant.  It's your environment! J

 

From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Thursday, September 23, 2010 9:27 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Building New BES 5.01 High Availability Server
pair

 

I thought of that but as it is running on 4.1.6 I wasn't sure if that
was still relevant.

 

Doreen Moller
Global Mobility Services 
908-473-3627 
mobility.merck.com http://mobility.merck.com/  

 

 

 



From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of hdawg
Sent: Thursday, September 23, 2010 9:12 AM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Building New BES 5.01 High Availability Server
pair

Wouldn't it make sense to look at your current database size and use
that as a starting point?

 

From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peterson David
Sent: Thursday, September 23, 2010 9:08 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Building New BES 5.01 High Availability Server
pair

 

The rule used to be 100 meg for the base database and 1 meg per user. I
think it's changed a bit in 5, but not sure of the hard rule. We have
about 300 users, and the database is 500 meg. Even with 1100 users, your
SQL database likely will be one of the smaller ones your SQL team deals
with.



From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen
Sent: Wednesday, September 22, 2010 5:10 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Building New BES 5.01 High Availability Server
pair

Guys, 

I need my Database team to create a MS Sql Server instance for my new
BES 5.0 servers and I need to know how much space each database instance
requires. Can you give me a rule of thumb to provide to them. This
server currently has about 1100 users on it and wont be growing much.

Thanks 

Doreen Moller
Global Mobility Services 
908-473-3627 
mobility.merck.com http://mobility.merck.com/  

 

Notice:  This e-mail message, together with any attachments, contains
information of Merck  Co., Inc. (One Merck Drive, Whitehouse Station,
New Jersey, USA 08889), and/or its affiliates Direct contact information
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http://www.merck.com/contact/contacts.html) that may be confidential,
proprietary copyrighted and/or legally privileged. It is intended solely
for the use of the individual or entity named on this message. If you
are
not the intended recipient, and have received this message in error,
please notify us immediately by reply e-mail and then delete it from 
your system.



NOTICE: This electronic mail transmission from the law firm of Dinsmore
 Shohl may constitute an attorney-client communication that is
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transmission in error, please delete it from your system without copying
it, and notify the sender by reply e-mail, so that our address record
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Re: [Bes-admins] Storing Files on Memory Card

2010-09-17 Thread Moller, Doreen
I just connected my BB to my PC via USB and I don't see 2 disks. H,
I don't have Desktop Manager installed. 


Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com



-Original Message-
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peter Foglesong
Sent: Friday, September 17, 2010 11:59 AM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Storing Files on Memory Card

Sure. I do it all the time.



On 9/17/10, Moller, Doreen doreen.mol...@merck.com wrote:
 This can be done without Desktop manager?


 Doreen Moller
 Global Mobility Services
 908-473-3627
 mobility.merck.com http://mobility.merck.com/




 

 From: bes-admins-boun...@dataoutages.com
 [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Sobey,
Richard
 A
 Sent: Friday, September 17, 2010 11:30 AM
 To: A list for BES Admin's to discuss issues, etc.
 Subject: Re: [Bes-admins] Storing Files on Memory Card



 I'd connect to the device to my PC using USB. You should see two disks
-
 Blackberry and Media Card - depending on the volume labels of the
 disks. Simply copy your desired files from Blackberry to Media Card.



 Richard



 From: bes-admins-boun...@dataoutages.com
 [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller,
Doreen
 Sent: 17 September 2010 16:24
 To: A list for BES Admin's to discuss issues, etc.
 Subject: [Bes-admins] Storing Files on Memory Card



 What is the easiest way for a user to transfer their personal data to
a
 memory card, prior to the device being wiped?

 Thanks very much

 Doreen Moller
 Global Mobility Services
 908-473-3627
 mobility.merck.com http://mobility.merck.com/



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 please notify us immediately by reply e-mail and then delete it from
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Re: [Bes-admins] Storing Files on Memory Card

2010-09-17 Thread Moller, Doreen
I only see a Blackberry1 disk in explorer, which looks like it has the contents 
of the internal RAM? I installed the drivers, but don't see one for my SD card 
that is in the Blackberry. Any ideas?

Thanks

Doreen Moller
Global Mobility Services
908-473-3627
mobility.merck.com



-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason
Sent: Friday, September 17, 2010 12:06 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Storing Files on Memory Card

I do as well.  You just need to install the USB drivers for the Blackberry.

https://www.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22dl=032206982432853DD161DF03D1FCE456

Shortened link in case that one linebreaks 
http://bit.ly/95NqWU



Darhl Thomason | SysAdmin | Business Technology
Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 | www.papamurphys.com

-Original Message-
From: bes-admins-boun...@dataoutages.com 
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peter Foglesong
Sent: Friday, September 17, 2010 8:59 AM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Storing Files on Memory Card

Sure. I do it all the time.



On 9/17/10, Moller, Doreen doreen.mol...@merck.com wrote:
 This can be done without Desktop manager?


 Doreen Moller
 Global Mobility Services
 908-473-3627
 mobility.merck.com http://mobility.merck.com/




 

 From: bes-admins-boun...@dataoutages.com
 [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Sobey, 
 Richard A
 Sent: Friday, September 17, 2010 11:30 AM
 To: A list for BES Admin's to discuss issues, etc.
 Subject: Re: [Bes-admins] Storing Files on Memory Card



 I'd connect to the device to my PC using USB. You should see two disks 
 - Blackberry and Media Card - depending on the volume labels of 
 the disks. Simply copy your desired files from Blackberry to Media Card.



 Richard



 From: bes-admins-boun...@dataoutages.com
 [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, 
 Doreen
 Sent: 17 September 2010 16:24
 To: A list for BES Admin's to discuss issues, etc.
 Subject: [Bes-admins] Storing Files on Memory Card



 What is the easiest way for a user to transfer their personal data to 
 a memory card, prior to the device being wiped?

 Thanks very much

 Doreen Moller
 Global Mobility Services
 908-473-3627
 mobility.merck.com http://mobility.merck.com/



 Notice:  This e-mail message, together with any attachments, contains 
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 If you are not the intended recipient, and have received this message 
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 Notice:  This e-mail message, together with any attachments, contains 
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 New Jersey, USA 08889), and/or its affiliates Direct contact 
 information for affiliates is available at
 http://www.merck.com/contact/contacts.html) that may be confidential, 
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 solely for the use of the individual or entity named on this message. 
 If you are not the intended recipient, and have received this message 
 in error, please notify us immediately by reply e-mail and then delete 
 it from your system.


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