Re: [board-discuss] Involvement of the board in the Marketing Plan

2020-06-26 Thread Daniel Armando Rodriguez

Hi, I was at the meeting too.

Given the importance of adopting a medium-term plan such as the one 
under discussion, in my role as a Board Member I recognize that it is 
extremely important to hear different voices. In fact, I would have 
liked yesterday's meeting to have been attended by more than 11 people. 
In this regard, I believe that greater emphasis could have been placed 
on the dissemination of such activity.


However, in relation to the latter, language should not be a barrier for 
anyone. We are not all native English speakers in fact and it is 
important to stress that TDF has usual channels of communication to keep 
up with the news or participate.




El 2020-06-26 12:32, Sam Tuke escribió:

Hi All, thanks to yesterday's marketing call, marketing team members
had an opportunity to discuss the 5 year Marketing plan currently
being drafted by Italo.

It seems like only one member of the current Board of Directors was
present in that meeting (though there may have been some who stayed
silent; please correct me).

A 5 year marketing plan, on the 10th anniversary of a project, will be
a great step forward, and a critical piece of strategy for the future
of the organisation. No doubt the Board has been deeply involved in
putting the drafts together. I appreciate this has taken considerable
energy.

Nevertheless, the absence of more Board representatives in the
Marketing meeting, which may be the only meeting of the marketing team
about the plan before it's adopted, raises some interesting questions
for we marketers:

- If the Board's involvement was already completed privately, to what
extent is the marketing team intended to participate in its drafting?
- If the Board's involvement is ongoing, then how do they intend to
interact with the marketing team? With one representative in a single
meeting?
- If TDF Marketing staff are intended to be the messengers between
Board and marketing team, what is the intended process or workflow of
that?

If input into the plan from the marketing team is desirable to the
Board, then we as marketing team members need a clearer understanding
of how that should be provided.

I do not take it for granted that this information was shared with the
team prior to adoption (though to gain support from the team it seems
like a sensible move).

But coordinating such a plan as this between Board, staff, and
voluntary team takes more than passing on a largely inflexible
document to a team of experts towards the end of the process. Product
Managers call it "throwing it over the wall" when opportunities for
meaningful input ended before handover.

The strain on this coordination is plainly visible in the plan itself,
on the "preface" slides explaining eg the LibreOffice Online
situation. It's a problem when a staff member is forced to hint that
some topics are out of bounds in this way because they are stuck
between "a rock and hard place" and must resort to such things to
discourage input on controversial issues which can have no effect.

This is a question of leadership for the board, not for TDF staff in
my view, as it is fundamentally a question of how much control over
the marketing plan should be given to the marketing team, and what
parts it is desirable for them to contribute to, and how that should
be communicated to them. This is a matter of the social contract
between the Foundation and volunteers -- not just marketing.

There are many options here, to suit the Board's needs, and doing
things differently need not make finding consensus on already hard
topics, more difficult. The current draft plan is broad in scope,
covering community management, branding, and touching on ecosystem
design. Tough topics could be split into other sections, or strategy
documents if necessary, freeing the marketing team with more room to
influence the narrower, purely marketing topics which remain. With
some brainstorming or reference to other Open Source projects,
additional means of cooperating with the team could no doubt be found.

Sam.


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Re: [board-discuss] Involvement of the board in the Marketing Plan

2020-06-26 Thread Franklin Weng
Hi Sam,

I was there in the meeting too, just like many of the marketing meetings in the 
past.  I have  regularly attended the marketing meeting, no matter the heated 
ones like yesterday, or small ones with only three people including me.

Before this marketing meeting, there has been some discussion / debate / even 
argue around some related topics in the Board.  Of course we would like to make 
some concrete plan but unfortunately some volunteer board members who would 
like to push these things forward were criticized as poor options for doing so, 
so eventually we decide to ask for Italo's expert to write the draft of this 
marketing plan and publicly discuss it with the members.

But, from another aspect, I totally agree with your concern about coordinating 
between the Board, staff and community.  As what I've mentioned in my statement 
running for the board, in my concept the Board is not the leader of the 
community.  Of course the Board needs to make decision and take the 
responsibility, but it should act more like a platform, allowing many members 
even staffs showing their thoughts even experts.  That is one important reason 
why we make the board meeting more public and decide to make the topics we 
discussed in the public section as default unless it meets some requirements to 
be private.  The only thing I insist when trying to make as many people as 
possible to show their opinions is that everyone should respect other people, 
and their different thoughts and comments.

Of course such concepts may differ even conflict with the basic concepts of 
other board member, I don't really know if any.  But anyway in this term, as a 
member of the board, I'm happy to see that more community members showed their 
comments and thoughts.  The Board's responsibility is to make it a workable and 
concrete plan so maybe not all the thoughts from the community will be taken; 
but at least I hope that the community members can see the changes of the board 
we're doing hard -- the board is trying to be more open, friendly, and get 
closer to our community friends.

Regards,
Franklin

2020年6月27日 00:33:02 Sam Tuke :

> Hi All, thanks to yesterday's marketing call, marketing team members had an 
> opportunity to discuss the 5 year Marketing plan currently being drafted by 
> Italo.
> 
> It seems like only one member of the current Board of Directors was present 
> in that meeting (though there may have been some who stayed silent; please 
> correct me).
> 
> A 5 year marketing plan, on the 10th anniversary of a project, will be a 
> great step forward, and a critical piece of strategy for the future of the 
> organisation. No doubt the Board has been deeply involved in putting the 
> drafts together. I appreciate this has taken considerable energy.
> 
> Nevertheless, the absence of more Board representatives in the Marketing 
> meeting, which may be the only meeting of the marketing team about the plan 
> before it's adopted, raises some interesting questions for we marketers:
> 
> 
> - If the Board's involvement was already completed privately, to what extent 
> is the marketing team intended to participate in its drafting?
> - If the Board's involvement is ongoing, then how do they intend to interact 
> with the marketing team? With one representative in a single meeting?
> - If TDF Marketing staff are intended to be the messengers between Board and 
> marketing team, what is the intended process or workflow of that?
> 
> If input into the plan from the marketing team is desirable to the Board, 
> then we as marketing team members need a clearer understanding of how that 
> should be provided.
> 
> I do not take it for granted that this information was shared with the team 
> prior to adoption (though to gain support from the team it seems like a 
> sensible move).
> 
> But coordinating such a plan as this between Board, staff, and voluntary team 
> takes more than passing on a largely inflexible document to a team of experts 
> towards the end of the process. Product Managers call it "throwing it over 
> the wall" when opportunities for meaningful input ended before handover.
> 
> The strain on this coordination is plainly visible in the plan itself, on the 
> "preface" slides explaining eg the LibreOffice Online situation. It's a 
> problem when a staff member is forced to hint that some topics are out of 
> bounds in this way because they are stuck between "a rock and hard place" and 
> must resort to such things to discourage input on controversial issues which 
> can have no effect.
> 
> This is a question of leadership for the board, not for TDF staff in my view, 
> as it is fundamentally a question of how much control over the marketing plan 
> should be given to the marketing team, and what parts it is desirable for 
> them to contribute to, and how that should be communicated to them. This is a 
> matter of the social contract between the Foundation and volunteers -- not 
> just marketing.
> 
> 

Re: [board-discuss] Involvement of the board in the Marketing Plan

2020-06-26 Thread William Gathoye (LibreOffice)
Hi Sam, Michael,

Thanks again for your interesting questions about KPIs during the
meeting. Always glad to be able to learn something new wrt. business
marketing (e.g. USP, etc.) ;)


> the link disappearing is annoying; but IIRC we have no E-mail
> attachments on-list.

The reason behind the "link disappearance" was because an
erratum/updated version was published later on invalidating the
first/previous link in the thread you mentioned :) cf. the updated
version [1] with the proper Nextcloud link.
> 
> 
>   =) this has been quite widely shared; but we can always do more to
> communicate better; clearly.

+1, especially NLP communities who are not specifically following the
English based threads.

Have a nice week-end ahead,

[1]
https://listarchives.documentfoundation.org/www/board-discuss/msg04551.html

-- 
William Gathoye
Hypertive volunteer for LibreOffice
Proud member of The Document Foundation
Member of LaMouette - French based association promoting ODF and LibreOffice

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Re: [board-discuss] Involvement of the board in the Marketing Plan

2020-06-26 Thread Michael Meeks
Hi Sam,

On 26/06/2020 17:32, Sam Tuke wrote:
> It seems like only one member of the current Board of Directors was
> present in that meeting (though there may have been some who stayed
> silent; please correct me).

Interestingly the slides were also posted here a week ago, and
discussed in a public board meeting last week too (IIRC). Then again -
the link disappearing is annoying; but IIRC we have no E-mail
attachments on-list.

Clearly, we're soliciting feedback and eager to get input from the
whole community.

> If input into the plan from the marketing team is desirable to the
> Board, then we as marketing team members need a clearer understanding
> of how that should be provided.

So - here is a good place to suggest things of course.

> I do not take it for granted that this information was shared with
> the team prior to adoption (though to gain support from the team it
> seems like a sensible move).

=) this has been quite widely shared; but we can always do more to
communicate better; clearly.

> The strain on this coordination is plainly visible in the plan
> itself, on the "preface" slides explaining eg the LibreOffice Online
> situation. It's a problem when a staff member is forced to hint that
> some topics are out of bounds in this way because they are stuck
> between "a rock and hard place" and must resort to such things to
> discourage input on controversial issues which can have no effect.

Hmm? I don't know that anyone is forced to hint anything. And your
input is welcome of course on all related topics.

The problem space here is a large & really complex one where Marketing
plays a vital role - many people coming fresh to the problem-space badly
need a primer to help understand the interlocking opportunities &
pitfalls, so it seems sensible to have a detailed proposal to kick
around; of course improving it, or presenting another proposal is
perfectly possible.

> The current draft plan is broad in scope,
> covering community management, branding, and touching on ecosystem
> design. Tough topics could be split into other sections, or strategy
> documents if necessary, freeing the marketing team with more room to
> influence the narrower, purely marketing topics which remain.

We can come up with a better process of course; but I'm more interested
in your (and other) concrete suggestions / or new proposals to make
things better - so things can be improved.

You had some good ideas around KPIs AFAIR, which I imagine will turn up
in the next iteration; but I'm personally eager for more.

ATB,

Michael.

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[board-discuss] Involvement of the board in the Marketing Plan

2020-06-26 Thread Sam Tuke
Hi All, thanks to yesterday's marketing call, marketing team members had an 
opportunity to discuss the 5 year Marketing plan currently being drafted by 
Italo.

It seems like only one member of the current Board of Directors was present in 
that meeting (though there may have been some who stayed silent; please correct 
me).

A 5 year marketing plan, on the 10th anniversary of a project, will be a great 
step forward, and a critical piece of strategy for the future of the 
organisation. No doubt the Board has been deeply involved in putting the drafts 
together. I appreciate this has taken considerable energy.

Nevertheless, the absence of more Board representatives in the Marketing 
meeting, which may be the only meeting of the marketing team about the plan 
before it's adopted, raises some interesting questions for we marketers:

- If the Board's involvement was already completed privately, to what extent is 
the marketing team intended to participate in its drafting?
- If the Board's involvement is ongoing, then how do they intend to interact 
with the marketing team? With one representative in a single meeting?
- If TDF Marketing staff are intended to be the messengers between Board and 
marketing team, what is the intended process or workflow of that?

If input into the plan from the marketing team is desirable to the Board, then 
we as marketing team members need a clearer understanding of how that should be 
provided.

I do not take it for granted that this information was shared with the team 
prior to adoption (though to gain support from the team it seems like a 
sensible move).

But coordinating such a plan as this between Board, staff, and voluntary team 
takes more than passing on a largely inflexible document to a team of experts 
towards the end of the process. Product Managers call it "throwing it over the 
wall" when opportunities for meaningful input ended before handover.

The strain on this coordination is plainly visible in the plan itself, on the 
"preface" slides explaining eg the LibreOffice Online situation. It's a problem 
when a staff member is forced to hint that some topics are out of bounds in 
this way because they are stuck between "a rock and hard place" and must resort 
to such things to discourage input on controversial issues which can have no 
effect. 

This is a question of leadership for the board, not for TDF staff in my view, 
as it is fundamentally a question of how much control over the marketing plan 
should be given to the marketing team, and what parts it is desirable for them 
to contribute to, and how that should be communicated to them. This is a matter 
of the social contract between the Foundation and volunteers -- not just 
marketing.

There are many options here, to suit the Board's needs, and doing things 
differently need not make finding consensus on already hard topics, more 
difficult. The current draft plan is broad in scope, covering community 
management, branding, and touching on ecosystem design. Tough topics could be 
split into other sections, or strategy documents if necessary, freeing the 
marketing team with more room to influence the narrower, purely marketing 
topics which remain. With some brainstorming or reference to other Open Source 
projects, additional means of cooperating with the team could no doubt be found.

Sam.



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Re: [board-discuss] Draft Marketing Plan 2020-2025

2020-06-26 Thread Sam Tuke
FYI this link currently gives a "white screen of death" (eg shows nothing):

> The draft presentation is available online at the following address:
> https://nextcloud.documentfoundation.org/s/y7SXTdamdB28GGG

Sam.