[dev] Problem Importing GenericTicketConnector (OTRS 3.1.1)

2014-08-30 Thread luciano fain 
Hi All, I'm having troubles importing the GenericTicketConnector 
(FrameworkVersion 3.1.x CVS) in my OTRS 3.3.1 STD implementation.I didn't have 
any problems in OTRS 3.3.X, but I can't upgrade my old 3.3.1 in a shot time.
I'm detailing below the import results.Any idea will be 
appreciated.RegardsLuciano Fain

Error MSG:
Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Fri Aug 29 12:53:45 
2014 Message: YAML Error: Stream does not end with newline character Code: 
YAML_PARSE_ERR_NO_FINAL_NEWLINE Line: 0 Document: 0 at 
C:/OTRS/OTRS/Kernel/cpan-lib/YAML/Loader.pm line 38 Traceback (1748): Module: 
Kernel::Output::HTML::Layout::Error (v1.380) Line: 1146 Module: 
Kernel::Output::HTML::Layout::ErrorScreen (v1.380) Line: 1129 Module: 
Kernel::Modules::AdminGenericInterfaceWebservice::Run (v1.34) Line: 507 Module: 
Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: 
ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler
 (unknown version) Line: 46 Module: (eval) (v1.90) Line: 204 Module: 
ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: 
ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module: 
ModPerl::Registry::handler (v1.99) Line: 31


GenericTicketConnector.yml:
---Debugger:  DebugThreshold: debug  TestMode: 0Description: Ticket Connector 
SampleFrameworkVersion: 3.1.x CVSProvider:  Operation:SessionCreate:  
Description: Creates a Session  MappingInbound: {}  MappingOutbound: {} 
 Type: Session::SessionCreateTicketCreate:  Description: Creates a 
Ticket  MappingInbound: {}  MappingOutbound: {}  Type: 
Ticket::TicketCreateTicketUpdate:  Description: Updates a Ticket  
MappingInbound: {}  MappingOutbound: {}  Type: Ticket::TicketUpdate
TicketGet:  Description: Retrieve Ticket data  MappingInbound: {}  
MappingOutbound: {}  Type: Ticket::TicketGetTicketSearch:  
Description: Search for Tickets  MappingInbound: {}  MappingOutbound: 
{}  Type: Ticket::TicketSearch  Transport:Config:  MaxLength: 
1  NameSpace: http://www.otrs.org/TicketConnector/Type: 
HTTP::SOAPRemoteSystem: ''Requester:  Transport:Type: ''


  ___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

[dev] OTRS WebService / NewTicket - LDAP

2014-10-09 Thread luciano fain 
Dear all, i'm using the GenericTicketConnector.yml (*), i don't have any 
problem to connect to otrs with local users; but in one box i'm using LDAP and 
I can't generate ticket due a authentication problem.I tried using flat AD user 
name, name@domain, etc.Any information will be appreciated !
PS: webservice response detail:
ErrorCode = TicketCreate.InvalidParameterErrorMessage = TicketCreate: 
Ticket- CustomerUser parameter is invalid!
(*)GenericTicketConnector.yml: 
http://otrs.github.io/doc/manual/admin/3.1/de/html/genericinterface-connectors.html
  ___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev