Hello, Lars,
My name is Daniela Matielo and I have worked for a long time in a telecenter
initiative in Brazil and recently one of the topics we have started to
discuss is how to promote the use of e-gov services among our users. Also,
the theme of my graduation paper was an study on ideas of how to promote
public participation in Brazil, which seemed even more difficult because,
together with the barrier of using a computer, there's very little culture
of participation in Brazil, which is another problem that needs to be faced.
Anyways, I kept your message here for late reply, and here I am. :)
I agree with the ideas you have offered, and I have some more to add to
them, based on what we have felt in our telecenters: the importance of the
monitor, as being the person that facilitates the process of using the
computer. I started working with digital inclusion in 2002 and what I could
see is that a well capacitated monitor can make a huge difference in how the
users use the center. This person is not a computer technician or a
informatics teacher, but a social agent. And I believe that just as the
monitor has a huge importance for digital inclusion, he should be carefully
considered when thinking about participation. Still if people should use the
web to interact with the government, I believe it's absolutely essential
that citizens feel that they are talking to human beings. And that's not an
easy process, right?
Also, another idea is to have not just one channel of interaction, but
several interfaces, for different public. People interact in a different way
and if you are interacting with human beings, then the attendant can comply
with your profile, but when we talk about computer interfaces, you have to
think about different alternatives...
and that were my two cents. :)
Dani
On 9/14/06, Lars Hasselblad Torres [EMAIL PROTECTED] wrote:
Dear DDNers:
I am currently thinking through some options for engaging low-to-no
literacy groups in web-based public deliberation. Generally the way
we work at AmericaSpeaks, there are three distince stages to anything
we would do:
* Outreach
* Public meetings
* Monitoring and accountability (follow-up)
There would be a steady presence of community/unity-building
activities as well, for example audio, video, and photo blogging tied
to discussions and priority-setting input processes. For example, I'd
like to develop a public comment process that could automatically
capture cell phone data to geotag an audio post to GoogleEarth and/or
Maps locations.
Some core values for the solution:
* The web environment must appeal equally to literate and non-
literate groups (know of any that might already?)
* Web-enabled discussions should minimize the privilege and
influence of highly literate, computer-competent groups
Some initial ideas i've had are:
* Develop web-based discussion guides for community
conversations designed to solicit group feedback (kind of a kit for
telecenters);
* YackPack-like technology that can convert discussion posts to
audio and audio posts to text
* Asynchronous video dialogues (need to think more about this,
the structure and format in particular).
A couple of questions for the group:
* What are some leading examples you know of where participation
on the web is able to overcome traditional literacy barriers?
* What tools do you think might be particularly useful in this
regard?
I really look forward to some of your ideas! Deepest thanks in advance,
lars
-
Lars Hasselblad Torres
Researcher Web Developer
802-563-2759
www.americaspeaks.org
Download AmericaSpeaks' Latest Report,
A Manager's Guide to Public Engagement: http://
www.americaspeaks.org/lab/docs/ibm_managers_guide.pdf
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Dani Matielo
[EMAIL PROTECTED]
[EMAIL PROTECTED]
LIDEC - Laboratório de Inclusão Digital e Educação Comunitária
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Escola do Futuro da USP
www.futuro.usp.br
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The only people for me are the mad ones, the ones who are mad to live, mad
to talk, mad to be saved, desirous of everything at the same time, the ones
who never yawn or say an uncommon-place thing, but burn, burn, burn like
fabulous yellow roman candles. ~ Jack Kerouac
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