More iPhone syncing problems - Losing iChat Contact Associations

[Mike Dano]

Is there a way that I can use my Leopard Address Book as my master contact
list instead of Entourage? Right now it seems like Entourage is acting as my
master contact list and it keeps overwriting changes that I make for my
buddy list iChat.

The problem that I am having is that I keep losing the AIM names that I
assign to my contacts, which reverts all my iChat contacts to display their
screen names instead of the real names that I have linked them to.

I also occasionally lose all of the contacts that I put in groups that I
create in Leopard's address book. Does anyone know where this data is
actually stored so I can try to recover it with Time Machine?

Thanks.


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Re: More iPhone syncing problems - Losing iChat Contact Associations

[Debbie Presot]

I will be out of the office effective the afternoon of Friday July 18, 2008 and 
will be returning Tuesday August 5, 2008.  Please leave a message and I will 
get back to you upon my return.  
Thank you,

Re: More iPhone syncing problems - Losing iChat Contact Associations

[Maria Kristiansson]

Hej! Är på semester och återkommer måndagen den 18/ 8. 


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Re: More iPhone syncing problems - Losing iChat Contact Associations

[Diane Ross]

Mike Dano wrote:

 Is there a way that I can use my Leopard Address Book as my master contact
 list instead of Entourage?

Below are the basics. However, I'm not sure exactly what happens after the
initial sync. Entourage's fields do not match up exactly with some of Apple
Mail. Groups are one big problem. I suggest all group members be included in
your Address Book contacts for both applications. Assign them a category to
show what group they belong to. This way you can export your groups as tab
delimited file in Entourage. A tab delimited file (text file that is
generic) You can open this in Excel to modify. Most email clients can import
a tab delimited file.

Sync involves a database called the Truth If this database has corrupted
data then it will keep repopulating the duplicates and/or other problems
over and over.

You can reset the Truth and create a clean primary source to be used. This
has solved the problem for some users. Once you get your primary source
correct, back it up!

Keep us updated on your results.

How to reset Sync Services

http://www.entourage.mvps.org/troubleshoot/syncservices.html#ss2

Sync Basics:

Replace Entourage items with Sync Services items
Replace Sync Services items with Entourage items
Merge Entourage items with Sync Services items

The Replace Entourage items option will delete all items in Entourage and
override them with the contents of the Sync Services truth. You'd want to do
this if you haven't used Entourage in a while or you consider your cell
phone's address book the primary rule for your contacts.

The Replace Sync Services option makes Entourage the short-term rule. All
contents within your truth will be deleted and replaced with Entourage
items. In this case, all contacts in your Address Book app would be deleted
and then replaced with those from the address book selected in Entourage.
This is useful if you've been living in a two-address book world (as I have)
with Entourage as your primary address book.

The Merge option is the safest option. Nothing gets deleted. Items in the
Sync Services truth go into Entourage and items within Entourage go into the
Sync Services truth. This can be a bit messy, causing duplication, or
unwanted items--but your data is pretty much guaranteed to remain.
Generally, I'd always recommend Merge with a clean-up later on (remember,
all future deletions/modifications will get synched from this point
forward).

After selecting one of these options, all changes in anything that talks to
the truth will be synchronized to any application that listens.

-- 
Diane 


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Re: More iPhone syncing problems - Losing iChat ContactAssociations

[Maria Kristiansson]

Hej! Är på semester och återkommer måndagen den 18/ 8. 


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