Re: Entourage Identity Problem

2008-12-04 Thread Julian Vrieslander
On 12/3/08 5:53 PM, Diane Ross [EMAIL PROTECTED] wrote:

 I'm with RevDave, it could be a preference. The above will at least give you
 a clue. 

There is a utility, called Preferential Treatment, which can be useful for
finding corrupted preference files:

http://www.jonn8.com/html/pt.html

-- 
Julian Vrieslander [EMAIL PROTECTED]


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Re: Entourage Identity Problem

2008-12-04 Thread revDAVE
On 12/3/2008 6:22 PM, Bellwether [EMAIL PROTECTED] wrote:

 On 12/3/08 7:53 PM, Diane Ross wrote:
 
 I'm with RevDave, it could be a preference.
 
 And it might not even be an Entourage preference. A couple years ago I
 couldn't type the capital letter H in Entourage in any font or in Plain
 Text, and my Hs were restored when I threw away a Flight Check preference.
 It took many hours to get to that point, of course, but worth it.


More weird stuff : Just recently, my logitech mouse clickers failed after a
crash - nothing would fix it - even a new logitech mouse. Fooled around for
a few days - then someone told me stuff and I tried: simply stopping and
starting APE application enhancer - totally fixed it !!! ...  who would have
thought that?




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[db-lists]



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Re: Entourage Identity Problem

2008-12-03 Thread Roger S. Cohen
Diane Ross [EMAIL PROTECTED] wrote on 12/1/08 8:17 PM:

 Log out/in with Shift key down. Launch Entourage. Quit
 Notifications/Reminders.


That did not work. I still could not create a new Identity in Entourage.

(Entourage 2004, OS 10.4.11.)

However, I created a new Mac Account, and then started Entourage.  I was
able to create a new Entourage Identity in my new Mac account.

Suggestions?


~~~
Roger S. Cohen, President, Cohen International
 [EMAIL PROTECTED] http://www.rogercohen.com
  Voice: +1 (845) 358-8936  Fax: +1 (845) 358-8937



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Re: Entourage Identity Problem

2008-12-03 Thread revDAVE
On 12/3/2008 8:31 AM, Roger S. Cohen [EMAIL PROTECTED] wrote:

 Diane Ross [EMAIL PROTECTED] wrote on 12/1/08 8:17 PM:
 
 Log out/in with Shift key down. Launch Entourage. Quit
 Notifications/Reminders.
 
 
 That did not work. I still could not create a new Identity in Entourage.
 
 (Entourage 2004, OS 10.4.11.)
 
 However, I created a new Mac Account, and then started Entourage.  I was
 able to create a new Entourage Identity in my new Mac account.
 
 Suggestions?

What about dumping things like:


com.microsoft.Entourage.prefs.plist

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Re: Entourage Identity Problem

2008-12-03 Thread Diane Ross
Roger S. Cohen wrote:

 That did not work.

What happens when you move your Identity out of the Identity folder?
Entourage should be forced to create a new Identity.

I'm with RevDave, it could be a preference. The above will at least give you
a clue. 

There are many Microsoft preferences. See this list to get you started. I
would start with these two:

com.microsoft.Entourage.plist
Microsoft/Entourage Preferences

http://www.entourage.mvps.org/troubleshoot/test_user.html#test2

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Re: Entourage Identity Problem

2008-12-03 Thread Bellwether
On 12/3/08 7:53 PM, Diane Ross wrote:

 I'm with RevDave, it could be a preference.

And it might not even be an Entourage preference. A couple years ago I
couldn't type the capital letter H in Entourage in any font or in Plain
Text, and my Hs were restored when I threw away a Flight Check preference.
It took many hours to get to that point, of course, but worth it.


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Entourage Identity Problem

2008-12-01 Thread Roger S. Cohen
I posted this a long time ago, but the problem was never solved.  Let's try
again:


Entourage 2004, Mac OS 10.4.11, Intel Core 2 Duo.

I can not create a new identity.  When I go to
Entourage - Switch Identity...

...I receive the message:

To switch identities, quit MSN Messenger and all Microsoft Office programs
and then restart Microsoft Entourage.

No other Microsoft Office program, or MSN Messenger, was running.  I went to
Activity Monitor and manually quit the Database Demon.

I still get the same error.

I quit Entourage and started it again, but I am still receiving the same
error message.  I can not create a new identity.

Any ideas on what's happening and how to fix it?


~~~
Roger S. Cohen, President, Cohen International
 [EMAIL PROTECTED] http://www.rogercohen.com
  Voice: +1 (845) 358-8936  Fax: +1 (845) 358-8937



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Re: Entourage Identity Problem

2008-12-01 Thread Diane Ross
Roger S. Cohen wrote:

 I quit Entourage and started it again, but I am still receiving the same
 error message.  I can not create a new identity.
 
 Any ideas on what's happening and how to fix it?

Log out/in with Shift key down. Launch Entourage. Quit
Notifications/Reminders.

If that doesn't work, move your Identity out of the Microsoft User Data
folder and Entourage will be forced to create a new Identity.

-- 
Diane  


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