revDAVE wrote: > Any ideas how to fix the search directories issue?
The first step when troubleshooting is to determine where the problem is located. Your Identity Your User's folder Your base OS files Your Office install 1) you can eliminate your Identity by creating a new Identity in Entourage and see if you experience the same problem. 2) if a new Identity still exhibits the same issues, then create a new User in System Preferences and test Entourage there. If the problem is in your User's account, then log out/in with Shift key down to disable any startup items. Test. If the problem still exists, it's most likely a preference file that's corrupt. See this page for help: Troubleshooting Basics <http://www.entourage.mvps.org/troubleshoot/basics.html> 3) If the problems still exist in the new User, it's a problem with your base OS files or your Office install. If running the Apple combo does not fix, then you might need to do an "Archive & Install". If the problem exists in your User's folder, when you test in a new User all preferences will be new. What I would do is sort by date modified your User's Library Preferences folder. Next modify this setting in Entourage and see what preference file pops to the top. Then in your regular User's folder try deleting that file. FYI.... Entourage stores preferences in .plist file, a folder in preferences called Microsoft and in the database. This is why sometimes rebuilding is the only way to fix a problem. I don't advise rebuilding unless necessary. By testing in a new Identity you can verify that if it is your database then rebuild when you know it is necessary. Always make a copy first in the Finder before rebuilding. If the rebuild goes bad during the rebuild copy you can loose your original. How to rebuild: <http://www.entourage.mvps.org/database/rebuild.html> Happy Holidays! -- Diane -- To unsubscribe: <mailto:entourage-talk-...@lists.letterrip.com> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
