Re: Sluggish text entry on calendar event subject line

2008-08-08 Thread Lars Schou
On Thu, Aug 7, 2008 at 7:24 PM, William Smith [EMAIL PROTECTED] wrote:

 What kind of hardware are you using and how much RAM? Do you see a
 difference between PPC and Intel?

We'd seen this on MacBooks and MacBook Pros with 2 GB RAM.

 If you disable Spotlight in Entourage's preferences does that affect
 performance?

Yes, that does seem to reduce the lag. Re-enabling Spotlight does not
appear to immediately reintroduce it, so it might be the initial
caching that went bad - odd that it would happen on multiple Macs,
though.

Thanks for the help, Bill.

Cheers,
Lars
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Re: Sluggish text entry on calendar event subject line

2008-08-08 Thread Diane Ross
Lars Schou wrote:

 Yes, that does seem to reduce the lag. Re-enabling Spotlight does not
 appear to immediately reintroduce it, so it might be the initial
 caching that went bad - odd that it would happen on multiple Macs,
 though.

Do you have the Entourage database excluded in the Privacy tab of Spotlight.
If not, exclude it. This is not what Entourage uses for Spotlight caches.

Do you have Time Machine set to backup Entourage? I encourage you to exclude
it there also. It is not safe to backup Entourage while it is in use.

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Diane 


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Re: Sluggish text entry on calendar event subject line

2008-08-08 Thread Lars Schou
On Fri, Aug 8, 2008 at 12:29 PM, Diane Ross [EMAIL PROTECTED] wrote:

 Do you have the Entourage database excluded in the Privacy tab of Spotlight.

Yes.

 Do you have Time Machine set to backup Entourage?

No.

I'll report back if the issue re-occurs with a rebuilt Spotlight cache.

Cheers,
Lars
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Sluggish text entry on calendar event subject line

2008-08-07 Thread Lars Schou
We've been rolling out Entourage 2008 across our offices and have come
across an issue with sluggish text entry on calendar events, but
*only* on the subject line. Text entered on the Location line and/or
in the body appears with no lag. It's almost 100% reproducible in our
environment, so I'm wondering if others are seeing this, too?

Entourage 12.1.1 on OS X 10.5.4 and 10.4.11, Exchange accounts with
Exchange 2003 Server.

Cheers,
Lars
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Re: Sluggish text entry on calendar event subject line

2008-08-07 Thread William Smith
On Thursday 8/7/08 5:12 PM, Lars Schou [EMAIL PROTECTED] wrote:

 We've been rolling out Entourage 2008 across our offices and have come
 across an issue with sluggish text entry on calendar events, but
 *only* on the subject line. Text entered on the Location line and/or
 in the body appears with no lag. It's almost 100% reproducible in our
 environment, so I'm wondering if others are seeing this, too?

The only reason I can see for the Subject line being sluggish is that at the
same time you're also creating the name of the event, which is displayed at
the top of the window. Unfortunately, I can't think of anything external
that could even affect this. At this point you're not even interacting with
a server.

What kind of hardware are you using and how much RAM? Do you see a
difference between PPC and Intel?

If you launch Entourage with the Option key held down then you'll go into
the Database Utility. One of the options you can disable is the constant
scanning by the Database Daemon. Does disabling the scanning help?

If you disable Spotlight in Entourage's preferences does that affect
performance?

-- 

bill

Entourage Help Page http://entourage.mvps.org/
Entourage Help Blog http://blog.entourage.mvps.org/
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