FW: [Exchange] Inbox refresh issues
Again, replying to a really old thread with some follow up. I had opened a PSS case on this last January, and after 50 hours of premier time, by September It was declared a bug and the fix would potentially be in CU7 and to wait for that (yes, we recouped our hours). With backups ready and fingers tightly crossed, I installed CU7 on my servers, and the issue with Outlook 2010 group by views is now resolved. From the conversations I had with support I believe there was a similar bug identified in Exchange 2010, and so that rollup may also contain the fix. Outlook 2013 has not had the issue. -Bonnie From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Miller Bonnie L. Sent: Friday, January 17, 2014 1:04 PM To: exchange@lists.myitforum.com Subject: RE: [Exchange] Inbox refresh issues Thanks Michael-I'll check out the yahoo group and if it's still not resolvable, we do have hours available still. If it really is a bug, we usually get them back, and if not, I get the problem resolved-that's what we reserve them for. I might have to go get Outlook 2013 and see if it does the same thing-we haven't really looked at it yet, but are volume licensed. -Bonnie From: listsad...@lists.myitforum.commailto:listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Michael B. Smith Sent: Friday, January 17, 2014 12:48 PM To: exchange@lists.myitforum.commailto:exchange@lists.myitforum.com Subject: RE: [Exchange] Inbox refresh issues Unfortunately, I don't think any Outlook MVPs made the transition to the new lists on myITForum. We used to have two that were on this list, but I haven't seen them post in a long time. There is a very active Outlook list on yahoo groups where a few hang out. You might try posting the question there, unless you just have premiere cases/hours to burn... From: listsad...@lists.myitforum.commailto:listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Miller Bonnie L. Sent: Friday, January 17, 2014 3:35 PM To: exchange@lists.myitforum.commailto:exchange@lists.myitforum.com Subject: RE: [Exchange] Inbox refresh issues So, she isn't in the office today, but I started changing the views around on my own inbox, and voila, caused it to happen. I changed a lot of things around and have it narrowed down to the cause, but not sure how to fix it, other than telling someone not to use a view they've always used. To reproduce the issue, I can start by setting the view back to defaults on my inbox with the Reset current view button while on Compact, and it works normally. If I then edit my view with View settings, then add a group by, it starts to have the problem. I've reproduced it both with Name Ascending (what she is using), and with subject. I also see that the Group by function is where you can set how the groupings expand, collapse, or stay as last viewed, which is also not working right. I've tried both with the Automatically group by.. box checked and with it not checked. It also doesn't matter if I have a reading pane or not. I also found that once I've deleted a message and the view doesn't refresh (if you click away and back the reading pane changes to This item cannot be displayed...), if I use one of the expand or collapse arrows on a grouping, that seems to be the only thing that will force a refresh. F5 doesn't work, send/receive doesn't help-the only other thing to do is close Outlook and reopen, or use ctrl-right-click on the Outlook tray icon, connection status, and reconnect. I found a few articles listing out Outlook 2010 Post SP2 hotfixes, but nothing that seems to address this issue, and we're running in ONLINE mode, so no OST involved here (nor psts). We're on the current RU (3) for Exchange 2013. Unless someone has another idea of a setting to check, I'm thinking about opening a Premier case. I'm pretty certain this started sometime after migrating her mailbox to Exchange 2013, but it took a while to get to me. Or, it could have started after RU3 was applied. I don't normally run in a group by view, so haven't seen it myself until today. Thanks, Bonnie From: listsad...@lists.myitforum.commailto:listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Miller Bonnie L. Sent: Friday, January 17, 2014 6:52 AM To: exchange@lists.myitforum.commailto:exchange@lists.myitforum.com Subject: RE: [Exchange] Inbox refresh issues Good idea-I'll see if I can have them try another system, even just for a few minutes. She's a pretty busy administrator, so I'm not sure if it's something they can try today, but the problem shows up pretty quickly. From: listsad...@lists.myitforum.commailto:listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Candee Sent: Friday, January 17, 2014 4:50 AM To: exchange@lists.myitforum.commailto:exchange@lists.myitforum.com Subject: Re: [Exchange]
RE: FW: [Exchange] Inbox refresh issues
Yes, and honestly it only took so long as they simply could not repro the issue on their end (even though I could repro every time). They ended up with a second customer reporting the same issue by May. Sent off a LOT of trace files from Outlook and Exchange and by September they said we're pretty sure it's the same cause as this other bug we know about to be fixed in CU7. I guess it was a pretty intricate fix, requiring a lot of regression testing. From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Andrew S. Baker Sent: Friday, December 12, 2014 10:24 AM To: exchange@lists.myitforum.com Subject: Re: FW: [Exchange] Inbox refresh issues Thanks for the follow-up, Bonnie What a fun adventure (almost a year, end-to-end) ASB http://XeeMe.com/AndrewBakerhttp://xeeme.com/AndrewBaker Providing Virtual CIO Services (IT Operations Information Security) for the SMB market... On Fri, Dec 12, 2014 at 1:14 PM, Miller Bonnie L. mille...@mukilteo.wednet.edumailto:mille...@mukilteo.wednet.edu wrote: Again, replying to a really old thread with some follow up. I had opened a PSS case on this last January, and after 50 hours of premier time, by September It was declared a bug and the fix would potentially be in CU7 and to wait for that (yes, we recouped our hours). With backups ready and fingers tightly crossed, I installed CU7 on my servers, and the issue with Outlook 2010 group by views is now resolved. From the conversations I had with support I believe there was a similar bug identified in Exchange 2010, and so that rollup may also contain the fix. Outlook 2013 has not had the issue. -Bonnie From: listsad...@lists.myitforum.commailto:listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.commailto:listsad...@lists.myitforum.com] On Behalf Of Miller Bonnie L. Sent: Friday, January 17, 2014 1:04 PM To: exchange@lists.myitforum.commailto:exchange@lists.myitforum.com Subject: RE: [Exchange] Inbox refresh issues Thanks Michael-I'll check out the yahoo group and if it's still not resolvable, we do have hours available still. If it really is a bug, we usually get them back, and if not, I get the problem resolved-that's what we reserve them for. I might have to go get Outlook 2013 and see if it does the same thing-we haven't really looked at it yet, but are volume licensed. -Bonnie From: listsad...@lists.myitforum.commailto:listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Michael B. Smith Sent: Friday, January 17, 2014 12:48 PM To: exchange@lists.myitforum.commailto:exchange@lists.myitforum.com Subject: RE: [Exchange] Inbox refresh issues Unfortunately, I don't think any Outlook MVPs made the transition to the new lists on myITForum. We used to have two that were on this list, but I haven't seen them post in a long time. There is a very active Outlook list on yahoo groups where a few hang out. You might try posting the question there, unless you just have premiere cases/hours to burn... From: listsad...@lists.myitforum.commailto:listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Miller Bonnie L. Sent: Friday, January 17, 2014 3:35 PM To: exchange@lists.myitforum.commailto:exchange@lists.myitforum.com Subject: RE: [Exchange] Inbox refresh issues So, she isn't in the office today, but I started changing the views around on my own inbox, and voila, caused it to happen. I changed a lot of things around and have it narrowed down to the cause, but not sure how to fix it, other than telling someone not to use a view they've always used. To reproduce the issue, I can start by setting the view back to defaults on my inbox with the Reset current view button while on Compact, and it works normally. If I then edit my view with View settings, then add a group by, it starts to have the problem. I've reproduced it both with Name Ascending (what she is using), and with subject. I also see that the Group by function is where you can set how the groupings expand, collapse, or stay as last viewed, which is also not working right. I've tried both with the Automatically group by.. box checked and with it not checked. It also doesn't matter if I have a reading pane or not. I also found that once I've deleted a message and the view doesn't refresh (if you click away and back the reading pane changes to This item cannot be displayed...), if I use one of the expand or collapse arrows on a grouping, that seems to be the only thing that will force a refresh. F5 doesn't work, send/receive doesn't help-the only other thing to do is close Outlook and reopen, or use ctrl-right-click on the Outlook tray icon, connection status, and reconnect. I found a few articles listing out Outlook 2010 Post SP2 hotfixes, but nothing that seems to address this issue, and we're running in ONLINE mode, so no OST involved here (nor psts). We're on the current RU (3
