[flexcoders] Re: Adobe technical support dropped for Flex 3!
Hi all, A apologetic reply email from Adobe technical support acknowledging a mistake, shows healthy reflexes and is the right thing they 've done. But I don't think this incident is characteristic of only a certain company. These globalised economic crisis days I expect we will see more of this. And it's a sad thing... so, let's develop some RIAs instead. LOL Thanks George --- In flexcoders@yahoogroups.com, hpatino.rm hpat...@... wrote: Obviously someone from the support center has been given the wrong impression about what is going to happen to Flex Builder3.. That was the case. With this incident, Adobe score some negative points in our team that is evaluating our tool for our future RIA development. What if I had not raised my voice here? I just received an apolegetic email from Adobe Technical Support. Let's hope there is a better comunication internally at Adobe from now on. HP
[flexcoders] Re: Adobe technical support dropped for Flex 3!
Thanks Matt for your reply and your interest to clarify this. Obviously someone from the support center has been given the wrong impression about what is going to happen to Flex Builder3.. (as far as I know, Adobe has a technical support policy for all commercial products, so one can buy technical support under contract for older products - even if this case is an installation problem and advice should be given free of charge) George --- In flexcoders@yahoogroups.com, Matt Chotin mcho...@... wrote: I've asked our customer service team to investigate what happened here. From: flexcoders@yahoogroups.com [mailto:flexcod...@yahoogroups.com] On Behalf Of GeorgeB Sent: Monday, February 08, 2010 8:34 AM To: flexcoders@yahoogroups.com Subject: [flexcoders] Re: Adobe technical support dropped for Flex 3! It was written by the original poster: I am very disappointed as I just bought Flex builder this week after I carefully evaluated the product during the trial period. I had an issue activating my product, and needed support to remove some conflict with the trial version that did not disappeared even after uninstalling and deleting completely the trial version. Customer Service was very nice but no technical support was offered. What else is there to interpret? Thanks George --- In flexcoders@yahoogroups.commailto:flexcoders@yahoogroups.com, Jochem van Dieten jochemd@mailto:jochemd@ wrote: On 2/8/10, GeorgeB wrote: I think it was bound to happen. First Adobe announces that it drops the brand name of a product line. Then somebody tosses in the rumor that Adobe has dropped tech support for that product!!! (as if it has anything else to support in this area) No support is a frequent complaint from people and in many cases when you dig around for details in the end it turns out that people ask for Flex support instead of Flex Builder support. (Case in point: the subject of this thread.) When we get a distinction between the supported commercial products Flash Professional / Builder / Catalyst and the open source frameworks like Flex and OSMF the message will be much clearer Jochem ! -- Jochem van Dieten http://jochem.vandieten.net/
[flexcoders] Re: Adobe technical support dropped for Flex 3!
Obviously someone from the support center has been given the wrong impression about what is going to happen to Flex Builder3.. That was the case. With this incident, Adobe score some negative points in our team that is evaluating our tool for our future RIA development. What if I had not raised my voice here? I just received an apolegetic email from Adobe Technical Support. Let's hope there is a better comunication internally at Adobe from now on. HP
[flexcoders] Re: Adobe technical support dropped for Flex 3!
Hi all. I think it was bound to happen. First Adobe announces that it drops the brand name of a product line. Then somebody tosses in the rumor that Adobe has dropped tech support for that product!!! (as if it has anything else to support in this area) Now what? Another rumor will show up that Adobe is going down? What a mess this is... George --- In flexcoders@yahoogroups.com, Alex Harui aha...@... wrote: I really doubt that is true. Flex Builder 3 is the only official version. Flex 4 is still pre-release. Try again and see if you can get their response in writing. On 2/5/10 5:02 PM, hpatino.rm hpat...@... wrote: I was informed today by Adobe that there is NO technical support for flex builder 3. Only for Flex 4 beta. I am very disappointed as I just bought Flex builder this week after I carefully evaluated the product during the trial period. I had an issue activating my product, and needed support to remove some conflict with the trial version that did not disappeared even after uninstalling and deleting completely the trial version. Customer Service was very nice but no technical support was offered. That shows the commitment of Adobe to this product. Regards HP -- Alex Harui Flex SDK Team Adobe System, Inc. http://blogs.adobe.com/aharui
Re: [flexcoders] Re: Adobe technical support dropped for Flex 3!
Please call again and get the names of the folks you are speaking to. On 2/6/10 4:16 PM, hpatino.rm hpat...@rocketmail.com wrote: Dear Matt That sounds very incorrect. We support released software only. I bought last week Adobe flex 3 (Adobe standard version) Called adobe tech support on Friday February 05, 2010 around 6:00 PM Eastern Time Transfered to customer service after I was told there is no more tech support for adobe. Even the customer service representative was so surprised to hear that, and confirm with someone internally. Customer service try to help me by asking me to re-install the product and then I was transferred again to Tech support. Another representative try to help me with no luck, he dropped the call and never called me back! I am not making this up. Kind regards, HPatino -- Alex Harui Flex SDK Team Adobe System, Inc. http://blogs.adobe.com/aharui
Re: [flexcoders] Re: Adobe technical support dropped for Flex 3!
On 2/8/10, GeorgeB wrote: I think it was bound to happen. First Adobe announces that it drops the brand name of a product line. Then somebody tosses in the rumor that Adobe has dropped tech support for that product!!! (as if it has anything else to support in this area) No support is a frequent complaint from people and in many cases when you dig around for details in the end it turns out that people ask for Flex support instead of Flex Builder support. (Case in point: the subject of this thread.) When we get a distinction between the supported commercial products Flash Professional / Builder / Catalyst and the open source frameworks like Flex and OSMF the message will be much clearer Jochem -- Jochem van Dieten http://jochem.vandieten.net/
[flexcoders] Re: Adobe technical support dropped for Flex 3!
It was written by the original poster: I am very disappointed as I just bought Flex builder this week after I carefully evaluated the product during the trial period. I had an issue activating my product, and needed support to remove some conflict with the trial version that did not disappeared even after uninstalling and deleting completely the trial version. Customer Service was very nice but no technical support was offered. What else is there to interpret? Thanks George --- In flexcoders@yahoogroups.com, Jochem van Dieten joch...@... wrote: On 2/8/10, GeorgeB wrote: I think it was bound to happen. First Adobe announces that it drops the brand name of a product line. Then somebody tosses in the rumor that Adobe has dropped tech support for that product!!! (as if it has anything else to support in this area) No support is a frequent complaint from people and in many cases when you dig around for details in the end it turns out that people ask for Flex support instead of Flex Builder support. (Case in point: the subject of this thread.) When we get a distinction between the supported commercial products Flash Professional / Builder / Catalyst and the open source frameworks like Flex and OSMF the message will be much clearer Jochem -- Jochem van Dieten http://jochem.vandieten.net/
RE: [flexcoders] Re: Adobe technical support dropped for Flex 3!
I've asked our customer service team to investigate what happened here. From: flexcoders@yahoogroups.com [mailto:flexcod...@yahoogroups.com] On Behalf Of GeorgeB Sent: Monday, February 08, 2010 8:34 AM To: flexcoders@yahoogroups.com Subject: [flexcoders] Re: Adobe technical support dropped for Flex 3! It was written by the original poster: I am very disappointed as I just bought Flex builder this week after I carefully evaluated the product during the trial period. I had an issue activating my product, and needed support to remove some conflict with the trial version that did not disappeared even after uninstalling and deleting completely the trial version. Customer Service was very nice but no technical support was offered. What else is there to interpret? Thanks George --- In flexcoders@yahoogroups.commailto:flexcoders@yahoogroups.com, Jochem van Dieten joch...@...mailto:joch...@... wrote: On 2/8/10, GeorgeB wrote: I think it was bound to happen. First Adobe announces that it drops the brand name of a product line. Then somebody tosses in the rumor that Adobe has dropped tech support for that product!!! (as if it has anything else to support in this area) No support is a frequent complaint from people and in many cases when you dig around for details in the end it turns out that people ask for Flex support instead of Flex Builder support. (Case in point: the subject of this thread.) When we get a distinction between the supported commercial products Flash Professional / Builder / Catalyst and the open source frameworks like Flex and OSMF the message will be much clearer Jochem ! -- Jochem van Dieten http://jochem.vandieten.net/
[flexcoders] Re: Adobe technical support dropped for Flex 3!
Dear Matt That sounds very incorrect. We support released software only. I bought last week Adobe flex 3 (Adobe standard version) Called adobe tech support on Friday February 05, 2010 around 6:00 PM Eastern Time Transfered to customer service after I was told there is no more tech support for adobe. Even the customer service representative was so surprised to hear that, and confirm with someone internally. Customer service try to help me by asking me to re-install the product and then I was transferred again to Tech support. Another representative try to help me with no luck, he dropped the call and never called me back! I am not making this up. Kind regards, HPatino
Re: [flexcoders] Re: Adobe technical support dropped for Flex 3!
I've asked our customer service team to look into this. Sent from my phone. Please excuse brevity or typos. On Feb 7, 2010, at 5:59 AM, hpatino.rm hpat...@rocketmail.commailto:hpat...@rocketmail.com wrote: Dear Matt That sounds very incorrect. We support released software only. I bought last week Adobe flex 3 (Adobe standard version) Called adobe tech support on Friday February 05, 2010 around 6:00 PM Eastern Time Transfered to customer service after I was told there is no more tech support for adobe. Even the customer service representative was so surprised to hear that, and confirm with someone internally. Customer service try to help me by asking me to re-install the product and then I was transferred again to Tech support. Another representative try to help me with no luck, he dropped the call and never called me back! I am not making this up. Kind regards, HPatino
