UPS electrical problem

2010-06-29 Thread Greg Rundlett (freephile)
I have my Linux Media Center, a Dell Studio Hybrid PC, 2 1TB Fantom
external drives and a 25 lcd monitor plugged into an APC Backups Pro 500
UPS on the battery+surge protection side.

Within the past week, when the household thermostat kicks on or off the
central A/C system, the PC shuts off instantaneously.  Other electronics do
not seem to be affected, although they probably are.  It's just harder to
confirm since a flicker in the drive or monitor power would be hard to
observe.   I assume that a sag or surge gets through the UPS and affects my
PC, but don't understand how that can happen when I thought that's what the
UPS was supposed to prevent.  And, short of replacing the UPS, I'm not sure
what to do about it.  Is there something I can do to prevent this sag/surge
event -- since it's likely to affect something else?

Thanks,

Greg Rundlett
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Re: UPS electrical problem

2010-06-29 Thread Dan Jenkins
  On 6/29/2010 9:33 PM, Greg Rundlett (freephile) wrote:
 I have my Linux Media Center, a Dell Studio Hybrid PC, 2 1TB Fantom
 external drives and a 25 lcd monitor plugged into an APC Backups Pro 500
 UPS on the battery+surge protection side.

 Within the past week, when the household thermostat kicks on or off the
 central A/C system, the PC shuts off instantaneously.  Other electronics do
 not seem to be affected, although they probably are.  It's just harder to
 confirm since a flicker in the drive or monitor power would be hard to
 observe.   I assume that a sag or surge gets through the UPS and affects my
 PC, but don't understand how that can happen when I thought that's what the
 UPS was supposed to prevent.  And, short of replacing the UPS, I'm not sure
 what to do about it.  Is there something I can do to prevent this sag/surge
 event -- since it's likely to affect something else?
In my experience, that is usually a sign that the UPS battery is shot. 
On any power twitch, the UPS switches over to the battery, which has no 
capacity, and shuts everything off. How old is the UPS' battery? The 
Backups Pro 500 is a fairly old model, as in Windows 98 era, if I recollect.

-- 
Dan Jenkins, Rastech Inc., Bedford, NH, USA, 1-603-206-9951
*** Technical Support Excellence for four decades.

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Re: UPS electrical problem

2010-06-29 Thread Ben Eisenbraun
On Tue, Jun 29, 2010 at 09:54:52PM -0400, Dan Jenkins wrote:
   On 6/29/2010 9:33 PM, Greg Rundlett (freephile) wrote:
  Within the past week, when the household thermostat kicks on or off the
  central A/C system, the PC shuts off instantaneously.
 
 In my experience, that is usually a sign that the UPS battery is shot. 
 On any power twitch, the UPS switches over to the battery, which has no 
 capacity, and shuts everything off. How old is the UPS' battery? The 
 Backups Pro 500 is a fairly old model, as in Windows 98 era, if I recollect.

That would be my guess as well, but the other thing to check is that most
of the APC models have user-settable voltage cutover points for over/under
current events.  It's possible that if the under-voltage setting is too
low, then the UPS battery might still be good, and it's just that it's not
cutting over soon enough and the PC power supply can't survive the dip,
which causes the machine to reboot.

Last I looked, APC had Windows/Mac clients for checking/changing their
settings, and I think there are some 3rd party linux/UNIX tools that will
allow you to do it as well.  Network UPS Tools (NUT) is one I have used in
the past.

-ben

--
when i read about the evils of drinking, i gave up reading.
   henry youngman
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Re: UPS electrical problem

2010-06-29 Thread Dan Jenkins
  On 6/29/2010 10:01 PM, Ben Eisenbraun wrote:
 On Tue, Jun 29, 2010 at 09:54:52PM -0400, Dan Jenkins wrote:
On 6/29/2010 9:33 PM, Greg Rundlett (freephile) wrote:
 Within the past week, when the household thermostat kicks on or off the
 central A/C system, the PC shuts off instantaneously.
 In my experience, that is usually a sign that the UPS battery is shot.
 On any power twitch, the UPS switches over to the battery, which has no
 capacity, and shuts everything off. How old is the UPS' battery? The
 Backups Pro 500 is a fairly old model, as in Windows 98 era, if I recollect.
 That would be my guess as well, but the other thing to check is that most
 of the APC models have user-settable voltage cutover points for over/under
 current events.  It's possible that if the under-voltage setting is too
 low, then the UPS battery might still be good, and it's just that it's not
 cutting over soon enough and the PC power supply can't survive the dip,
 which causes the machine to reboot.

 Last I looked, APC had Windows/Mac clients for checking/changing their
 settings, and I think there are some 3rd party linux/UNIX tools that will
 allow you to do it as well.  Network UPS Tools (NUT) is one I have used in
 the past.
On some of the older UPS models, there were dip switches on the back for 
the cutover.
That is a good point, if there is enough load and the PC power supply 
can't handle any dropout.

I have an old IBM server which will survive the lights going off  on 
(it doesn't have a UPS).
Some of my newer units can't handle even a flicker of the power. Cheaper 
power supplies.

-- 
Dan Jenkins, Rastech Inc., Bedford, NH, USA, 1-603-206-9951
*** Technical Support Excellence for four decades.

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