[google-appengine] Re: Downside of the Google App Engine relying on Google Apps - Horror Story
On Mar 18, 2:58 pm, Brett Slatkin brett-appeng...@google.com wrote: In the future, customers should be notified 48 hours in advance of any detected abuse. Wow. I knew you guys were good, now I'm really impressed. :) --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Google App Engine group. To post to this group, send email to google-appengine@googlegroups.com To unsubscribe from this group, send email to google-appengine+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en -~--~~~~--~~--~--~---
[google-appengine] Re: Downside of the Google App Engine relying on Google Apps - Horror Story
On Thu, Mar 19, 2009 at 5:22 PM, Lawrence Fitzpatrick fitzp...@gmail.com wrote: On Mar 18, 2:58 pm, Brett Slatkin brett-appeng...@google.com wrote: In the future, customers should be notified 48 hours in advance of any detected abuse. Wow. I knew you guys were good, now I'm really impressed. :) Haha, yeah sorry this sounds like we can see into the future. =) What I meant is once we detect abuse, we will notify customers and give them a few days to respond before we take any action. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Google App Engine group. To post to this group, send email to google-appengine@googlegroups.com To unsubscribe from this group, send email to google-appengine+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en -~--~~~~--~~--~--~---
[google-appengine] Re: Downside of the Google App Engine relying on Google Apps - Horror Story
Just an update: More than 48 hours later, even after an email from Brett, my app is still down. I've done all I can do, emailed everyone I can think of and I don't even have a support ticket number to show for it. Relying on Google App Engine for business critical things at this stage is not a good idea in my opinion. Google App Engine charges now, but when you're paying there should be better support. Regards Eaden On Mar 4, 11:52 am, Eaden eaden.mc...@gmail.com wrote: Hi there, In order to host an application on Google App Engine you need to add your domain to a Google Apps account. If anything goes wrong with your Google Apps account, your Google App Engine sites can be affected and you have no where to turn for support. Your apps are not accessible from your domain ( you can still reach them from app.appspot.com however ). For example, my Google Apps account broke. I can't even get to the login page and get an error saying there is no Google Apps set up for this domain name. However I had been using the account for a number of years. I cannot even upgrade to premium support as it is impossible to log in. Because Google Apps can only be hosted by google, even if you have backups you can not easily move your App to another server while the issue is sorted out. So far I have had about 15 hours downtime on my app. I'm not sure what I'd recommend but there needs to be better channels of support for Google Apps if it is to be part of Google App Engine. Regards --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Google App Engine group. To post to this group, send email to google-appengine@googlegroups.com To unsubscribe from this group, send email to google-appengine+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en -~--~~~~--~~--~--~---
[google-appengine] Re: Downside of the Google App Engine relying on Google Apps - Horror Story
Hi there, On Mar 5, 7:51 pm, Brett Slatkin brett-appeng...@google.com wrote: I understand your frustration. In this case the issue was related to spam/abuse and a violation of the Google Apps Terms of Service, which is why there was a delay (as you can hopefully understand). You should have received some follow-up communication by now explaining the details of how to resolve this. Let me know if not. Yes my account is now re-enabled. One of the domain aliases was accused by a 3rd party of being used for phishing - it wasn't, but one accusation was enough to get the whole account shut down. Thanks Brett you've been helpful and I hope that my situation will provide lessons for the Google App engine team and Google App team about this as shutting off an account without warning or communication isn't expected ( although within the TOS of google ), but say if you're a paying Google App Engine customer ( and I could have been, it wouldn't have made a difference ) the same thing would have happened. Regards Eaden --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Google App Engine group. To post to this group, send email to google-appengine@googlegroups.com To unsubscribe from this group, send email to google-appengine+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en -~--~~~~--~~--~--~---
