Re: [iText-questions] My plan to shut down the mailing-list
On 6/10/2012 23:00, Alekz ! wrote: My only advise is: Don't let a bunch of lazy/ignorants ruin your day. That's easier said than done ;-) Maybe letting a colleague answer them is a better choice. We started doing this. As the company grows, I'm hiring more people. -- Don't let slow site performance ruin your business. Deploy New Relic APM Deploy New Relic app performance management and know exactly what is happening inside your Ruby, Python, PHP, Java, and .NET app Try New Relic at no cost today and get our sweet Data Nerd shirt too! http://p.sf.net/sfu/newrelic-dev2dev ___ iText-questions mailing list iText-questions@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/itext-questions iText(R) is a registered trademark of 1T3XT BVBA. Many questions posted to this list can (and will) be answered with a reference to the iText book: http://www.itextpdf.com/book/ Please check the keywords list before you ask for examples: http://itextpdf.com/themes/keywords.php
Re: [iText-questions] [SPAM] Re: My plan to shut down the mailing-list
On 6/10/2012 19:38, mkl wrote:
I'm afraid such a step could give rise to a larger
spreading of code snipplets using iText in a wrong way. You know how often
people used to come here and ask questions along the lines of I found this
code at {some obscure web site} and it doesn't work. Do help me. Such
obscure code snipplets might become more common again which could damage the
reputation of iText quality.
I really hate those snippets. Not so long ago somebody was asking about
some unlockPdf method he found on this very mailing-list. The problem
with this list: when somebody posts a question, it's automatically
archived on many different places (GMANE, Nabble,...).
Many people think it's easy to provide Free/Open Source Software. I
thought so too in the first years of iText's existence. Now I know that
it's impossible to maintain a F/OSS project without getting any revenue.
For those who doubt me. Read this: this: http://support.itextpdf.com/node/72
Somebody once threatened to sue me if I didn't remove a mail he had sent
to the mailing-list from all the iText archives. That's impossible:
nobody at iText controls what happens on GMANE, Nabble,... That's why I
posted the question as my alter-ego Anonymous Newbie on the iText forum.
With that in mind:
Furthermore, have you talked to stackoverflow and discussed whether they
agree with becoming the 'official' free iText support platform, and whether
they guarantee that their platform remains online for a long time and allows
appropriate archives etc?
You're right. That's something I still have to check. I decided to
experiment with Stackoverflow first, to see if it met my needs. Now I'm
asking for feedback from the list. After that, I'll talk to the people
at Stackoverflow.
--
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Re: [iText-questions] My plan to shut down the mailing-list
On 7/10/2012 1:58, Kevin Day wrote: Maybe when people find bugs or enhancement requests we start to really encourage them to create tickets? I don't really like the ticketing system on SourceForge. I don't like the SourceForge upgrade in general. For paying customers, we use JIRA as ticketing system. That works very well. However: every time it comes to a vote whether or not to open our JIRA ticketing system for free-riders, a majority of the voters says no for many different reasons. One reason: paying customers are asked to register 3 to 5 e-mails in our ticketing system. Only those people can post a question. However: many companies forget to register the people eligible for support (even when we ask them multiple times). All the requests from people that aren't know to our ticketing system are put on hold, and need to be verified manually. It would be hell if we opened up the ticketing system for the world because it would be even harder to find who paid for support and who didn't. More than once I've answered a question on this free mailing-list in words similar to are you really stupid or are you just kidding me (you guys know my style). A while later I received an angry mail from the sales people saying: that was a paying customer! Now we have to explain why he got an inappropriate response. In my defense I always say: if it was a paying customer, why didn't he use the ticketing system? That defense is countered by: you should always be nice to people. I KNOW that I should be nicer to people, but... it should go both ways. For instance: people should threaten to sue me if I can't remove their own mail from the archives (see one of the previous answers). -- Don't let slow site performance ruin your business. Deploy New Relic APM Deploy New Relic app performance management and know exactly what is happening inside your Ruby, Python, PHP, Java, and .NET app Try New Relic at no cost today and get our sweet Data Nerd shirt too! http://p.sf.net/sfu/newrelic-dev2dev ___ iText-questions mailing list iText-questions@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/itext-questions iText(R) is a registered trademark of 1T3XT BVBA. Many questions posted to this list can (and will) be answered with a reference to the iText book: http://www.itextpdf.com/book/ Please check the keywords list before you ask for examples: http://itextpdf.com/themes/keywords.php
Re: [iText-questions] My plan to shut down the mailing-list
So, you are gonna move the support of iText from the mailing list to StackOverflow? That's a better place for sharing and searching questions-and-answers. Previously I've contributed the 2GB+ Support fix to iText, by posting messages in both this mail-list and the bug system in SF.net. Will the gate to contribution remain open when the support is switched to StackOverflow? From: Bruno Lowagie br...@lowagie.com To: Post all your questions about iText here itext-questions@lists.sourceforge.net Sent: Saturday, October 6, 2012 5:01 PM Subject: [iText-questions] My plan to shut down the mailing-list Hello all, I have written a blog about one of my major frustrations: the free iText mailing-list. See http://lowagie.com/stackoverflow We have almost 2,500 subscribers on iText-questions. I'd like to hear your opinion. In public. On this list (as long as it's open). best regards, Bruno Lowagie -- Don't let slow site performance ruin your business. Deploy New Relic APM Deploy New Relic app performance management and know exactly what is happening inside your Ruby, Python, PHP, Java, and .NET app Try New Relic at no cost today and get our sweet Data Nerd shirt too! http://p.sf.net/sfu/newrelic-dev2dev ___ iText-questions mailing list iText-questions@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/itext-questions iText(R) is a registered trademark of 1T3XT BVBA. Many questions posted to this list can (and will) be answered with a reference to the iText book: http://www.itextpdf.com/book/ Please check the keywords list before you ask for examples: http://itextpdf.com/themes/keywords.php -- Don't let slow site performance ruin your business. Deploy New Relic APM Deploy New Relic app performance management and know exactly what is happening inside your Ruby, Python, PHP, Java, and .NET app Try New Relic at no cost today and get our sweet Data Nerd shirt too! http://p.sf.net/sfu/newrelic-dev2dev___ iText-questions mailing list iText-questions@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/itext-questions iText(R) is a registered trademark of 1T3XT BVBA. Many questions posted to this list can (and will) be answered with a reference to the iText book: http://www.itextpdf.com/book/ Please check the keywords list before you ask for examples: http://itextpdf.com/themes/keywords.php
Re: [iText-questions] My plan to shut down the mailing-list
On 7/10/2012 10:46, WMJ wrote: Will the gate to contribution remain open when the support is switched to StackOverflow? Contributions by customers are done through JIRA. Contributions by users are always discussed publicly first, it doesn't really matter where they are discussed. Code is always sent to somebody at iText, and code is only accepted if there's a signed CLA. -- Don't let slow site performance ruin your business. Deploy New Relic APM Deploy New Relic app performance management and know exactly what is happening inside your Ruby, Python, PHP, Java, and .NET app Try New Relic at no cost today and get our sweet Data Nerd shirt too! http://p.sf.net/sfu/newrelic-dev2dev ___ iText-questions mailing list iText-questions@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/itext-questions iText(R) is a registered trademark of 1T3XT BVBA. Many questions posted to this list can (and will) be answered with a reference to the iText book: http://www.itextpdf.com/book/ Please check the keywords list before you ask for examples: http://itextpdf.com/themes/keywords.php
