Re: [JAWS-Users] JAWS keeps wanting me to authorize it

[Melissa Hambleton]

Thank you for the information.

I did contact FS about my problem. They did say that they had multiple
people call in about the Webroot problem just like me and they explained it
wasn't just a problem for JAWS users, but lots of people who ran Webroot.

It was the update to the Webroot software and whether you removed the threat
or quaranteened the threat, there were problems all around and people from
Webroot are still trying to figure out a solution.

For anyone having the same problem and if they use Webroot, FS told me to
delete Webroot and either use Windows Defender or Vipre but Windows Defender
was more highly recommended. FS told me that some people look down on
Windows Defender because it is free to use but the person I spoke to had
used both Windows Defender and Vipre and what Vipre didn't catch, Windows
Defender did.

Also, I have been using the Home version of JAWS and it would keep coming up
professional version. FS said it was because of the Webroot update. I have
three versions of JAWS on my PC-16, 17, and 18. I was told by FS that since
I was able to use version 16 well and it stayed as the home version that
Webroot was effecting version 17 and 18. 

I did have need of sighted help because JAWS would not work properly with
version 18 so they couldn't use Tandum because of that or they would have.
The sighted help was that FS put out an update because of the Webroot
problem. I had my husband go to the FS website and go to downloads and then
install the update and run it. We restarted the PC and all is well now.

I was unable to go to JAWS 18 and go to the help menu and then go to check
for updates. It did say that I had the latest update but when we went to the
about section in JAWS 18, it was not the latest version FS put out so that
is why my husband had to go to the FS website and download the latest
version. My husband could use my PC just fine and he had to be using JAWS 18
to download the update. Even if JAWS 16 was working fine for me, I had to
use version 18 so that is why I needed sighted help but it was impossible to
move around with version 18 when trying to use JAWS.

Melissa

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Andrew James Bontrager
Sent: Tuesday, April 25, 2017 4:18 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] JAWS keeps wanting me to authorize it

You could also try the less slick manual license code option.
where you go to fs-activate.com and give it your authorization number,
thence to your locking code, and then the site will give you a license code.
With that, you can authorize your software without going online.

---
If something sounds too good to be true, just remember, it might be.
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] JAWS keeps wanting me to authorize it

[Andrew James Bontrager]

You could also try the less slick manual license code option.
where you go to fs-activate.com and give it your authorization number, thence 
to your locking code, and then the site will give you a license code. With 
that, you can authorize your software without going online.

---
If something sounds too good to be true, just remember, it might be.
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] JAWS keeps wanting me to authorize it

[John Fitzgerald]

I had a problem with jaws needing to be reauthorized repeatedly, I managed to
fix the problem by running ccleaner and getting rid of all the broken links in
my registery.

HTH,

John Fitzgerald
Muse, Oklahoma 
Article V Convention of States
http://www.cosaction.com/?recruiter_id=1022484

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Daniel MacDonald
Sent: Monday, April 24, 2017 9:00 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] JAWS keeps wanting me to authorize it

hi Melissa,
Webroot causes lots of problems with assistive technology. their are various
people who have posted about it making something wrong with System Access,  on
the users forum for that product, and it doesn't surprize me that Webroot
effects JAWS authorization. everybody who replyed to posts on the subject, say
to get rid of it and switch to another antivirus selution. Viber also has
problems with assistive technology. I would recommend Windows Defender over
Webroot.
Thanks,
Daniel

On 4/24/17, Melissa Hambleton <nightfur...@verizon.net> wrote:
> Just today after a message from Webroot came up for me to get rid of a 
> threat, JAWS would say it needed to be authorized.
>
>
>
> Now I have gone through the steps several times and more with what I 
> am about to write plus if I would update the authorization JAWS would 
> not allow me to move around the screen but only remain on the Desktop 
> each and every time and would not allow me to read the dialog screens 
> so I had to have sighted help.
>
>
>
> No matter how many times clicking on OK and updating authorization, 
> either it would not go through and if it did, the same authorization 
> screen would come up. Some times it would say the authorization would 
> fail and other times it would go through just fine. I used the 
> internet option and my authorization code was in each time so that wasn't
the problem.
>
>
>
> I turned off the computer and I also tried resetting it many times but 
> the same messages would come up. If I uninstalled JAWS 18 and reset 
> the computer and used a different version the same message would come 
> up.
>
>
>
> The only thing I can do that seems to work is not turn JAWS off and 
> not turn the computer off and not reset the computer. I can turn JAWS 
> 18 off and then turn an earlier version on of JAWS on but I can't turn 
> JAWS 18 off and then reset the computer to use an earlier version or 
> even have JAWS 18 uninstalled and then reset the computer to use an 
> earlier version.
>
>
>
> I'd like to have this resolved as soon as I can. I'd like to turn off 
> the computer when not in use but if I do that even if JAWS 18 is 
> uninstalled the same message will come up like I have said. I'm not 
> sure why I can turn off version 18 and then go to an earlier version 
> and then things will be fine.
>
>
>
> Any suggestions? I will call and get help if need be but I'd like to 
> see if others had similar problems.
>
>
>
> Thank you,
>
> Melissa
>
>
>
> For answers to frequently asked questions about this list visit:
> http://www.jaws-users.com/help/
>

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

Re: [JAWS-Users] JAWS keeps wanting me to authorize it

[Daniel MacDonald]

hi Melissa,
Webroot causes lots of problems with assistive technology. their are
various people who have posted about it making something wrong with
System Access,  on the users forum for that product, and it doesn't
surprize me that Webroot effects JAWS authorization. everybody who
replyed to posts on the subject, say to get rid of it and switch to
another antivirus selution. Viber also has problems with assistive
technology. I would recommend Windows Defender over Webroot.
Thanks,
Daniel

On 4/24/17, Melissa Hambleton  wrote:
> Just today after a message from Webroot came up for me to get rid of a
> threat, JAWS would say it needed to be authorized.
>
>
>
> Now I have gone through the steps several times and more with what I am
> about to write plus if I would update the authorization JAWS would not
> allow
> me to move around the screen but only remain on the Desktop each and every
> time and would not allow me to read the dialog screens so I had to have
> sighted help.
>
>
>
> No matter how many times clicking on OK and updating authorization, either
> it would not go through and if it did, the same authorization screen would
> come up. Some times it would say the authorization would fail and other
> times it would go through just fine. I used the internet option and my
> authorization code was in each time so that wasn't the problem.
>
>
>
> I turned off the computer and I also tried resetting it many times but the
> same messages would come up. If I uninstalled JAWS 18 and reset the
> computer
> and used a different version the same message would come up.
>
>
>
> The only thing I can do that seems to work is not turn JAWS off and not
> turn
> the computer off and not reset the computer. I can turn JAWS 18 off and
> then
> turn an earlier version on of JAWS on but I can't turn JAWS 18 off and then
> reset the computer to use an earlier version or even have JAWS 18
> uninstalled and then reset the computer to use an earlier version.
>
>
>
> I'd like to have this resolved as soon as I can. I'd like to turn off the
> computer when not in use but if I do that even if JAWS 18 is uninstalled
> the
> same message will come up like I have said. I'm not sure why I can turn off
> version 18 and then go to an earlier version and then things will be fine.
>
>
>
> Any suggestions? I will call and get help if need be but I'd like to see if
> others had similar problems.
>
>
>
> Thank you,
>
> Melissa
>
>
>
> For answers to frequently asked questions about this list visit:
> http://www.jaws-users.com/help/
>

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

[JAWS-Users] JAWS keeps wanting me to authorize it

[Melissa Hambleton]

Just today after a message from Webroot came up for me to get rid of a
threat, JAWS would say it needed to be authorized. 

 

Now I have gone through the steps several times and more with what I am
about to write plus if I would update the authorization JAWS would not allow
me to move around the screen but only remain on the Desktop each and every
time and would not allow me to read the dialog screens so I had to have
sighted help.

 

No matter how many times clicking on OK and updating authorization, either
it would not go through and if it did, the same authorization screen would
come up. Some times it would say the authorization would fail and other
times it would go through just fine. I used the internet option and my
authorization code was in each time so that wasn't the problem.

 

I turned off the computer and I also tried resetting it many times but the
same messages would come up. If I uninstalled JAWS 18 and reset the computer
and used a different version the same message would come up.

 

The only thing I can do that seems to work is not turn JAWS off and not turn
the computer off and not reset the computer. I can turn JAWS 18 off and then
turn an earlier version on of JAWS on but I can't turn JAWS 18 off and then
reset the computer to use an earlier version or even have JAWS 18
uninstalled and then reset the computer to use an earlier version.

 

I'd like to have this resolved as soon as I can. I'd like to turn off the
computer when not in use but if I do that even if JAWS 18 is uninstalled the
same message will come up like I have said. I'm not sure why I can turn off
version 18 and then go to an earlier version and then things will be fine.

 

Any suggestions? I will call and get help if need be but I'd like to see if
others had similar problems.

 

Thank you,

Melissa  

 

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/