Re: [JAWS-Users] Outlook Crashing Issue When Entering E-mail Addresses Solved, at least for now
Tom, I also have a braille set of instructions. I've been collecting a number of them lately. Ever since this latest Microsoft update today, Jaws has been having more difficulty, I E stops and starts. Weren't we just talking about all these changes? Miriam -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Tom Behler Sent: Wednesday, November 15, 2017 8:58 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Outlook Crashing Issue When Entering E-mail Addresses Solved, at least for now Miriam: Outlook should remain in safe mode if you shut down, and then re-start your computer. At least it has done this for me at least so far. However, I have a Braille set of instructions right here to put things back in safe mode if the problem recurs. I sure hope FS provides an update to fix this issue at some point, because I am certain that others are struggling with it as well. Tom Behler -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Miriam Vieni Sent: Wednesday, November 15, 2017 5:46 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Outlook Crashing Issue When Entering E-mail Addresses Solved, at least for now Tom, Thank goodness you posted those directions before. Earlier today, I turned off my computer. Windows updates appeared automatically and I suddenly discovered that I couldn't send any emails because every time I tried to enter an address, Outlook crashed and Jaws stopped working. I just used your directions and tried to enter an address and nothing crashed. So I'm grateful. I don't understand what safe mode is or if Outlook will stay in this mode if I turn off my computer, however. Miriam -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Tom Behler Sent: Wednesday, November 15, 2017 11:25 AM To: 'Jaws users list' <jaws-users-list@jaws-users.com> Subject: [JAWS-Users] Outlook Crashing Issue When Entering E-mail Addresses Solved, at least for now Hello, everyone. I wanted to let you know that my Outlook 2016 address entry issue which was causing Outlook to crash has been resolved, at least for now. I worked with Corrie from FS Support, and they are aware of the issue. The temporary work-around is to run Outlook in safe mode. Here are the steps for doing this: 1. If you are in Outlook, close the program. 2. Then, press windows R to go to the run dialog prompt. 3. Type in outlook.exe followed by a space, and then /safe and hit enter. 4. Then, exit out of Outlook and go back again, and everything should function normally. I'm not totally sure what safe mode is, but Corrie said it has something to do with eliminating add-ins that are active when Outlook is running normally. I also asked Corrie about the problem I'm having with being unable to navigate entries in an Outlook e-mail group via the arrow keys, and he said that FS is aware of that issue as well. He indicated that we should all stand by for future Jaws updates that will be aimed at correcting these issues. Dr. Tom Behler from Michigan For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Outlook Crashing Issue When Entering E-mail Addresses Solved, at least for now
Miriam: Outlook should remain in safe mode if you shut down, and then re-start your computer. At least it has done this for me at least so far. However, I have a Braille set of instructions right here to put things back in safe mode if the problem recurs. I sure hope FS provides an update to fix this issue at some point, because I am certain that others are struggling with it as well. Tom Behler -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Miriam Vieni Sent: Wednesday, November 15, 2017 5:46 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Outlook Crashing Issue When Entering E-mail Addresses Solved, at least for now Tom, Thank goodness you posted those directions before. Earlier today, I turned off my computer. Windows updates appeared automatically and I suddenly discovered that I couldn't send any emails because every time I tried to enter an address, Outlook crashed and Jaws stopped working. I just used your directions and tried to enter an address and nothing crashed. So I'm grateful. I don't understand what safe mode is or if Outlook will stay in this mode if I turn off my computer, however. Miriam -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Tom Behler Sent: Wednesday, November 15, 2017 11:25 AM To: 'Jaws users list' <jaws-users-list@jaws-users.com> Subject: [JAWS-Users] Outlook Crashing Issue When Entering E-mail Addresses Solved, at least for now Hello, everyone. I wanted to let you know that my Outlook 2016 address entry issue which was causing Outlook to crash has been resolved, at least for now. I worked with Corrie from FS Support, and they are aware of the issue. The temporary work-around is to run Outlook in safe mode. Here are the steps for doing this: 1. If you are in Outlook, close the program. 2. Then, press windows R to go to the run dialog prompt. 3. Type in outlook.exe followed by a space, and then /safe and hit enter. 4. Then, exit out of Outlook and go back again, and everything should function normally. I'm not totally sure what safe mode is, but Corrie said it has something to do with eliminating add-ins that are active when Outlook is running normally. I also asked Corrie about the problem I'm having with being unable to navigate entries in an Outlook e-mail group via the arrow keys, and he said that FS is aware of that issue as well. He indicated that we should all stand by for future Jaws updates that will be aimed at correcting these issues. Dr. Tom Behler from Michigan For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Outlook Crashing Issue When Entering E-mail Addresses Solved, at least for now
Tom, Thank goodness you posted those directions before. Earlier today, I turned off my computer. Windows updates appeared automatically and I suddenly discovered that I couldn't send any emails because every time I tried to enter an address, Outlook crashed and Jaws stopped working. I just used your directions and tried to enter an address and nothing crashed. So I'm grateful. I don't understand what safe mode is or if Outlook will stay in this mode if I turn off my computer, however. Miriam -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Tom Behler Sent: Wednesday, November 15, 2017 11:25 AM To: 'Jaws users list' <jaws-users-list@jaws-users.com> Subject: [JAWS-Users] Outlook Crashing Issue When Entering E-mail Addresses Solved, at least for now Hello, everyone. I wanted to let you know that my Outlook 2016 address entry issue which was causing Outlook to crash has been resolved, at least for now. I worked with Corrie from FS Support, and they are aware of the issue. The temporary work-around is to run Outlook in safe mode. Here are the steps for doing this: 1. If you are in Outlook, close the program. 2. Then, press windows R to go to the run dialog prompt. 3. Type in outlook.exe followed by a space, and then /safe and hit enter. 4. Then, exit out of Outlook and go back again, and everything should function normally. I'm not totally sure what safe mode is, but Corrie said it has something to do with eliminating add-ins that are active when Outlook is running normally. I also asked Corrie about the problem I'm having with being unable to navigate entries in an Outlook e-mail group via the arrow keys, and he said that FS is aware of that issue as well. He indicated that we should all stand by for future Jaws updates that will be aimed at correcting these issues. Dr. Tom Behler from Michigan For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Outlook Crashing Issue When Entering E-mail Addresses Solved, at least for now
Thank you for posting the explanation Tom, I forgot that I do run Outlook in Safe Mode, have done so for a long time, but since I start it with a Auto-Hot-Key combination, I forget about it. Regards, Humberto -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Tom Behler Sent: Wednesday, November 15, 2017 11:25 AM To: 'Jaws users list' <jaws-users-list@jaws-users.com> Subject: [JAWS-Users] Outlook Crashing Issue When Entering E-mail Addresses Solved, at least for now Hello, everyone. I wanted to let you know that my Outlook 2016 address entry issue which was causing Outlook to crash has been resolved, at least for now. I worked with Corrie from FS Support, and they are aware of the issue. The temporary work-around is to run Outlook in safe mode. Here are the steps for doing this: 1. If you are in Outlook, close the program. 2. Then, press windows R to go to the run dialog prompt. 3. Type in outlook.exe followed by a space, and then /safe and hit enter. 4. Then, exit out of Outlook and go back again, and everything should function normally. I'm not totally sure what safe mode is, but Corrie said it has something to do with eliminating add-ins that are active when Outlook is running normally. I also asked Corrie about the problem I'm having with being unable to navigate entries in an Outlook e-mail group via the arrow keys, and he said that FS is aware of that issue as well. He indicated that we should all stand by for future Jaws updates that will be aimed at correcting these issues. Dr. Tom Behler from Michigan For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] Outlook Crashing Issue When Entering E-mail Addresses Solved, at least for now
Hello, everyone. I wanted to let you know that my Outlook 2016 address entry issue which was causing Outlook to crash has been resolved, at least for now. I worked with Corrie from FS Support, and they are aware of the issue. The temporary work-around is to run Outlook in safe mode. Here are the steps for doing this: 1. If you are in Outlook, close the program. 2. Then, press windows R to go to the run dialog prompt. 3. Type in outlook.exe followed by a space, and then /safe and hit enter. 4. Then, exit out of Outlook and go back again, and everything should function normally. I'm not totally sure what safe mode is, but Corrie said it has something to do with eliminating add-ins that are active when Outlook is running normally. I also asked Corrie about the problem I'm having with being unable to navigate entries in an Outlook e-mail group via the arrow keys, and he said that FS is aware of that issue as well. He indicated that we should all stand by for future Jaws updates that will be aimed at correcting these issues. Dr. Tom Behler from Michigan For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
