Re: Ping Andrea Another problem with https://translate.apache.org/accounts/password/reset

[Keith N. McKenna]

On 1/29/2018 8:17 PM, Ahmad Alawsie wrote:
> So guys has the problem been fixed or not yet?
>
> Kind regards,
>
> Ahmad
Ahmed;
I have sent you a new password  by private e-mail.  You should now be
able to login.

Please understand that OpenOffice is an all volunteer project and as
such responses on the lists may not be as quick as we might like them to be.

Regards
Keith
>> On 29 Jan 2018, at 20:11, Andrea Pescetti  wrote:
>>
>> Andrea Pescetti wrote:
>>> Thanks for doing all checks. I think I can open the JIRA issue after I 
>>> verify it's broken for LDAP-authenticated (global, ASF-wide )accounts too.
>> Ahem, I did get my password reset mail normally. Keith, could you try doing 
>> the same with your @apache.org address? Could it be that it is broken only 
>> for external addresses? (By the way, a password change for an @apache.org 
>> address would be useless as committers login use the global, ASF-wide, 
>> usernames and passwords).
>>
>> Regards,
>>  Andrea.
>>
>> -
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>>
> -
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>




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Re: Ping Andrea Another problem with https://translate.apache.org/accounts/password/reset

[Keith N. McKenna]

On 1/29/2018 3:11 PM, Andrea Pescetti wrote:
> Andrea Pescetti wrote:
>> Thanks for doing all checks. I think I can open the JIRA issue after
>> I verify it's broken for LDAP-authenticated (global, ASF-wide
>> )accounts too.
>
> Ahem, I did get my password reset mail normally. Keith, could you try
> doing the same with your @apache.org address? Could it be that it is
> broken only for external addresses? (By the way, a password change for
> an @apache.org address would be useless as committers login use the
> global, ASF-wide, usernames and passwords).
>
> Regards,
>   Andrea.
>
> -
> To unsubscribe, e-mail: l10n-unsubscr...@openoffice.apache.org
> For additional commands, e-mail: l10n-h...@openoffice.apache.org
>
This is the response I get when I try to reset using my @apache.org
address: The user account associated with this e-mail address cannot
reset the password.

Regards
Keith





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Re: Ping Andrea Another problem with https://translate.apache.org/accounts/password/reset

[Ahmad Alawsie]

So guys has the problem been fixed or not yet?

Kind regards,

Ahmad

> On 29 Jan 2018, at 20:11, Andrea Pescetti  wrote:
> 
> Andrea Pescetti wrote:
>> Thanks for doing all checks. I think I can open the JIRA issue after I 
>> verify it's broken for LDAP-authenticated (global, ASF-wide )accounts too.
> 
> Ahem, I did get my password reset mail normally. Keith, could you try doing 
> the same with your @apache.org address? Could it be that it is broken only 
> for external addresses? (By the way, a password change for an @apache.org 
> address would be useless as committers login use the global, ASF-wide, 
> usernames and passwords).
> 
> Regards,
>  Andrea.
> 
> -
> To unsubscribe, e-mail: l10n-unsubscr...@openoffice.apache.org
> For additional commands, e-mail: l10n-h...@openoffice.apache.org
> 

-
To unsubscribe, e-mail: l10n-unsubscr...@openoffice.apache.org
For additional commands, e-mail: l10n-h...@openoffice.apache.org

Re: Ping Andrea Another problem with https://translate.apache.org/accounts/password/reset

[Andrea Pescetti]

Andrea Pescetti wrote:
Thanks for doing all checks. I think I can open the JIRA issue after I 
verify it's broken for LDAP-authenticated (global, ASF-wide )accounts 
too.


Ahem, I did get my password reset mail normally. Keith, could you try 
doing the same with your @apache.org address? Could it be that it is 
broken only for external addresses? (By the way, a password change for 
an @apache.org address would be useless as committers login use the 
global, ASF-wide, usernames and passwords).


Regards,
  Andrea.

-
To unsubscribe, e-mail: l10n-unsubscr...@openoffice.apache.org
For additional commands, e-mail: l10n-h...@openoffice.apache.org

Re: Ping Andrea Another problem with https://translate.apache.org/accounts/password/reset

[Andrea Pescetti]

Keith N. McKenna wrote:

It appears we have another problem with a new user not able to reset
their password: See the thread from Ahmed Alawsie.


I do read all list mails, don't worry: just, I'm a volunteer like 
everybody else, and busy with a full-time job unrelated to OpenOffice. 
So it may take a few days before I have time to react.



If you could let me
know the steps you were able to resolve the other problems I will take
care of Ahmed's.


Well, the only (ugly) way out is to open the people management page (the 
same you use for creating accounts) and type a password in the password 
field (that will appear to be blank when you edit the page). Passwords 
of other users will not be affected, even if you see many users in the 
same admin screen. At that point you can mail the password to the user. 
Of course, I recommend a strong password and I recommend that the user 
changes it immediately. If you don't see the (blank) password field you 
might be missing some permissions, but I don't think so.



As this is the third or fourth time this has happened I tried creating a
new user under my name and a different email. After saving I went to the
change password page and entered my alternate email and received the
standard response about an email being sent with instructions. It has
know been several hours and have not received the instructions via e-mail.


OK, so you got the notification but not the mail. Then let's get this to 
Infra. I'll do a check with my account (just to check whether using a 
global account, i.e., my committer account, makes any difference) and 
submit this to Infra if it fails for me too.



Is there anything else we can do or is it time to submit an infra jira.


Thanks for doing all checks. I think I can open the JIRA issue after I 
verify it's broken for LDAP-authenticated (global, ASF-wide )accounts 
too. I'll post the link here.


Regards,
  Andrea.

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To unsubscribe, e-mail: l10n-unsubscr...@openoffice.apache.org
For additional commands, e-mail: l10n-h...@openoffice.apache.org

Ping Andrea Another problem with https://translate.apache.org/accounts/password/reset

[Keith N. McKenna]

It appears we have another problem with a new user not able to reset
their password: See the thread from Ahmed Alawsie. If you could let me
know the steps you were able to resolve the other problems I will take
care of Ahmed's.

As this is the third or fourth time this has happened I tried creating a
new user under my name and a different email. After saving I went to the
change password page and entered my alternate email and received the
standard response about an email being sent with instructions. It has
know been several hours and have not received the instructions via e-mail.

Is there anything else we can do or is it time to submit an infra jira.

Regards
Keith




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Re: New Pootle Account

[Keith N. McKenna]

On 1/29/2018 8:37 AM, Ahmad Alawsie wrote:
>
> Hi Keith,
>
>  
>
> Thanks for the warm welcome, but I have an issue at the moment. I have
> submitted my email in the reset password form which you directed me to
> in the previous email, but have not received an email at all, and I
> have checked my junk emails too but even then, nothing as of yet. Any
> ideas on whether this is an actual issue or normal process?
>
>  
>
> Kind regards,
>
>  
>
> Ahmad
>
>  
>
Ahmed;
I am ccing and setting reply-to l10n@openoffice.apache.org. It is
preferable that most communication concerning localization go through
this channel so that all concerned are aware and able to provide help as
needed.

This is the third or fourth time this problem has occurred I will confer
with the other admin(s) to try to determine the the best course of action.

Regards
Keith





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