Re: [Mailman-Users] lacking notifications when mails are held for moderation

[Christina Endemann]

ok, thanks!  We have (unfortunately?) outsourced the hosting of the mailing 
lists but I will forward that information. 

Thanks so much!

Viele Grüße,

Christina 

From: Mailman-Users <mailman-users-bounces+c.endemann=fsc@python.org> on 
behalf of Mark Sapiro <m...@msapiro.net>
Sent: Monday, February 13, 2017 5:12 PM
To: mailman-users@python.org
Subject: Re: [Mailman-Users] lacking notifications when mails are held for 
moderation

On 02/13/2017 06:57 AM, Matt Morgan wrote:
> On Mon, Feb 13, 2017 at 4:16 AM, Christina Endemann <c.endem...@fsc.org>
> wrote:
>
>> At least I don't have easy access to the logs, so I tested the
>> listname-owner@... address first, and in fact the mails could not be
>> delivered.
>> I got some "Diagnostic information for administrators" (Remote Server
>> returned '550 5.1.1 RESOLVER.ADR.RecipNotFound; not found') and the advice
>> to contact my helpdesk.  So, does this e-mail address not exist, and our
>> ITs have to set up this e-mail address first?
>>
>
> That's what it sounds like, yes.
>
> But forgive me--just to be clear, did you literally type "listname-owner"
> or did you replace "listname" with the name of the list(s)?


Assuming the answer to Matt's question is that you did send to the
actual listname -owner address, the answer is your Mailman installation
is missing some pieces. Every Mailman list has 10 addresses associated
with it. They are the list's name @ the list's domain and 9 more with
-admin, -bounces, -confirm, -join, -leave, -owner, -request, -subscribe
and -unsubscribe appended to the listname. How mail to these addresses
is actually delivered depends on the particular MTA. Some configurations
use aliases such as the following example for the 'mailman' list on my
development server to deliver to mailman, but there are other methods.

# STANZA START: mailman
# CREATED: Wed Dec 28 19:56:24 2016
mailman: "|/var/MM/21/mail/mailman post mailman"
mailman-admin:   "|/var/MM/21/mail/mailman admin mailman"
mailman-bounces: "|/var/MM/21/mail/mailman bounces mailman"
mailman-confirm: "|/var/MM/21/mail/mailman confirm mailman"
mailman-join:"|/var/MM/21/mail/mailman join mailman"
mailman-leave:   "|/var/MM/21/mail/mailman leave mailman"
mailman-owner:   "|/var/MM/21/mail/mailman owner mailman"
mailman-request: "|/var/MM/21/mail/mailman request mailman"
mailman-subscribe:   "|/var/MM/21/mail/mailman subscribe mailman"
mailman-unsubscribe: "|/var/MM/21/mail/mailman unsubscribe mailman"
# STANZA END: mailman

Whoever is responsible for the Mailman installation on the server needs
to fix this.

--
Mark Sapiro <m...@msapiro.net>The highway is for gamblers,
San Francisco Bay Area, Californiabetter use your sense - B. Dylan
--
Mailman-Users mailing list Mailman-Users@python.org
https://mail.python.org/mailman/listinfo/mailman-users
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Re: [Mailman-Users] lacking notifications when mails are held for moderation

[Christina Endemann]

haha, no, that is fine. I am a beginner, so it is better to ask twice. :) And I 
am glad I can report I replaced it with the real list name, which I took from 
the bottom of the list's web page (and now please don't tell me I still used 
the wrong address).

If it is really the case that those e-mail addresses were never set up, I am 
surprised this can happen, but I took the lists over from someone else and 
cannot really say if anybody paid attention to this before.

I will contact my IT colleagues and will report back :)



Cheers, Christina




From: Matt Morgan <minxmertzm...@gmail.com>
Sent: Monday, February 13, 2017 3:57 PM
To: Christina Endemann
Cc: mailman-users@python.org
Subject: Re: [Mailman-Users] lacking notifications when mails are held for 
moderation

On Mon, Feb 13, 2017 at 4:16 AM, Christina Endemann 
<c.endem...@fsc.org<mailto:c.endem...@fsc.org>> wrote:
At least I don't have easy access to the logs, so I tested the 
listname-owner@... address first, and in fact the mails could not be delivered.
I got some "Diagnostic information for administrators" (Remote Server returned 
'550 5.1.1 RESOLVER.ADR.RecipNotFound; not found') and the advice to contact my 
helpdesk.  So, does this e-mail address not exist, and our ITs have to set up 
this e-mail address first?

That's what it sounds like, yes.

But forgive me--just to be clear, did you literally type "listname-owner" or 
did you replace "listname" with the name of the list(s)?


-Original Message-
From: Mailman-Users 
[mailto:mailman-users-bounces+c.endemann<mailto:mailman-users-bounces%2Bc.endemann>=fsc@python.org<mailto:fsc@python.org>]
 On Behalf Of Mark Sapiro
Sent: Montag, 13. Februar 2017 09:47
To: mailman-users@python.org<mailto:mailman-users@python.org>
Subject: Re: [Mailman-Users] lacking notifications when mails are held for 
moderation

On 02/13/2017 12:11 AM, Christina Endemann wrote:
>
> Is there something else I can do about this?


If you have access to the logs on the Mailman server you should see the
following:

In Mailman's vette log there will be and entry of the form

Timestamp (pid) listname post from u...@example.com<mailto:u...@example.com> 
held,
message-id=<...>: reason

Note the timestamp

in Mailman's smtp log within a few seconds after the vette log timestamp there 
will be 3 messages similar to:

Timestamp (pid) 
<mailman.nn.tt..listn...@example.com<mailto:mailman.nn.tt..listn...@example.com>>
 smtp to listname for 1 recips, completed in ...

The first of these is the held message notice to the poster assumind the lists 
respond_to_post_requests is Yes. Otherwise there will be only the next ones.

The second is like the first except the nn in mailman.nn.tt will be the 
first nn +1. This is the admin notice sent to the listname-owner address. The 
third is like the second except it is the resend from listname-owner to the 
owner and moderator addresses and the '1 recips'
will be the total number of owners and moderators.

Then look in the system mail log at the time of these timestamps to see if 
these messages were delivered.

Also, whether or not you have access to the logs, try sending an ordinary email 
to the listname-owner@... address and see what happens.
It should be delivered to you, but it might bounce which will be the problem.

--
Mark Sapiro <m...@msapiro.net<mailto:m...@msapiro.net>>The highway is 
for gamblers,
San Francisco Bay Area, Californiabetter use your sense - B. Dylan
--
Mailman-Users mailing list 
Mailman-Users@python.org<mailto:Mailman-Users@python.org> 
https://mail.python.org/mailman/listinfo/mailman-users
Mailman FAQ: http://wiki.list.org/x/AgA3 Security Policy: 
http://wiki.list.org/x/QIA9 Searchable Archives: 
http://www.mail-archive.com/mailman-users%40python.org/
Unsubscribe: 
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Re: [Mailman-Users] lacking notifications when mails are held for moderation

[Mark Sapiro]

On 02/13/2017 06:57 AM, Matt Morgan wrote:
> On Mon, Feb 13, 2017 at 4:16 AM, Christina Endemann 
> wrote:
> 
>> At least I don't have easy access to the logs, so I tested the
>> listname-owner@... address first, and in fact the mails could not be
>> delivered.
>> I got some "Diagnostic information for administrators" (Remote Server
>> returned '550 5.1.1 RESOLVER.ADR.RecipNotFound; not found') and the advice
>> to contact my helpdesk.  So, does this e-mail address not exist, and our
>> ITs have to set up this e-mail address first?
>>
> 
> That's what it sounds like, yes.
> 
> But forgive me--just to be clear, did you literally type "listname-owner"
> or did you replace "listname" with the name of the list(s)?


Assuming the answer to Matt's question is that you did send to the
actual listname -owner address, the answer is your Mailman installation
is missing some pieces. Every Mailman list has 10 addresses associated
with it. They are the list's name @ the list's domain and 9 more with
-admin, -bounces, -confirm, -join, -leave, -owner, -request, -subscribe
and -unsubscribe appended to the listname. How mail to these addresses
is actually delivered depends on the particular MTA. Some configurations
use aliases such as the following example for the 'mailman' list on my
development server to deliver to mailman, but there are other methods.

# STANZA START: mailman
# CREATED: Wed Dec 28 19:56:24 2016
mailman: "|/var/MM/21/mail/mailman post mailman"
mailman-admin:   "|/var/MM/21/mail/mailman admin mailman"
mailman-bounces: "|/var/MM/21/mail/mailman bounces mailman"
mailman-confirm: "|/var/MM/21/mail/mailman confirm mailman"
mailman-join:"|/var/MM/21/mail/mailman join mailman"
mailman-leave:   "|/var/MM/21/mail/mailman leave mailman"
mailman-owner:   "|/var/MM/21/mail/mailman owner mailman"
mailman-request: "|/var/MM/21/mail/mailman request mailman"
mailman-subscribe:   "|/var/MM/21/mail/mailman subscribe mailman"
mailman-unsubscribe: "|/var/MM/21/mail/mailman unsubscribe mailman"
# STANZA END: mailman

Whoever is responsible for the Mailman installation on the server needs
to fix this.

-- 
Mark Sapiro The highway is for gamblers,
San Francisco Bay Area, Californiabetter use your sense - B. Dylan
--
Mailman-Users mailing list Mailman-Users@python.org
https://mail.python.org/mailman/listinfo/mailman-users
Mailman FAQ: http://wiki.list.org/x/AgA3
Security Policy: http://wiki.list.org/x/QIA9
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Re: [Mailman-Users] lacking notifications when mails are held for moderation

[Matt Morgan]

On Mon, Feb 13, 2017 at 4:16 AM, Christina Endemann <c.endem...@fsc.org>
wrote:

> At least I don't have easy access to the logs, so I tested the
> listname-owner@... address first, and in fact the mails could not be
> delivered.
> I got some "Diagnostic information for administrators" (Remote Server
> returned '550 5.1.1 RESOLVER.ADR.RecipNotFound; not found') and the advice
> to contact my helpdesk.  So, does this e-mail address not exist, and our
> ITs have to set up this e-mail address first?
>

That's what it sounds like, yes.

But forgive me--just to be clear, did you literally type "listname-owner"
or did you replace "listname" with the name of the list(s)?


-Original Message-

> From: Mailman-Users [mailto:mailman-users-bounces+c.endemann=
> fsc@python.org] On Behalf Of Mark Sapiro
> Sent: Montag, 13. Februar 2017 09:47
> To: mailman-users@python.org
> Subject: Re: [Mailman-Users] lacking notifications when mails are held for
> moderation
>
> On 02/13/2017 12:11 AM, Christina Endemann wrote:
> >
> > Is there something else I can do about this?
>
>
> If you have access to the logs on the Mailman server you should see the
> following:
>
> In Mailman's vette log there will be and entry of the form
>
> Timestamp (pid) listname post from u...@example.com held,
> message-id=<...>: reason
>
> Note the timestamp
>
> in Mailman's smtp log within a few seconds after the vette log timestamp
> there will be 3 messages similar to:
>
> Timestamp (pid) <mailman.nn.tt..listn...@example.com> smtp to
> listname for 1 recips, completed in ...
>
> The first of these is the held message notice to the poster assumind the
> lists respond_to_post_requests is Yes. Otherwise there will be only the
> next ones.
>
> The second is like the first except the nn in mailman.nn.tt will
> be the first nn +1. This is the admin notice sent to the listname-owner
> address. The third is like the second except it is the resend from
> listname-owner to the owner and moderator addresses and the '1 recips'
> will be the total number of owners and moderators.
>
> Then look in the system mail log at the time of these timestamps to see if
> these messages were delivered.
>
> Also, whether or not you have access to the logs, try sending an ordinary
> email to the listname-owner@... address and see what happens.
> It should be delivered to you, but it might bounce which will be the
> problem.
>
> --
> Mark Sapiro <m...@msapiro.net>The highway is for gamblers,
> San Francisco Bay Area, Californiabetter use your sense - B. Dylan
> --
> Mailman-Users mailing list Mailman-Users@python.org
> https://mail.python.org/mailman/listinfo/mailman-users
> Mailman FAQ: http://wiki.list.org/x/AgA3 Security Policy:
> http://wiki.list.org/x/QIA9 Searchable Archives:
> http://www.mail-archive.com/mailman-users%40python.org/
> Unsubscribe: https://mail.python.org/mailman/options/mailman-users/
> c.endemann%40fsc.org
> --
> Mailman-Users mailing list Mailman-Users@python.org
> https://mail.python.org/mailman/listinfo/mailman-users
> Mailman FAQ: http://wiki.list.org/x/AgA3
> Security Policy: http://wiki.list.org/x/QIA9
> Searchable Archives: http://www.mail-archive.com/
> mailman-users%40python.org/
> Unsubscribe: https://mail.python.org/mailman/options/mailman-users/
> minxmertzmomo%40gmail.com
>
--
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Re: [Mailman-Users] lacking notifications when mails are held for moderation

[Christina Endemann]

At least I don't have easy access to the logs, so I tested the 
listname-owner@... address first, and in fact the mails could not be delivered.
I got some "Diagnostic information for administrators" (Remote Server returned 
'550 5.1.1 RESOLVER.ADR.RecipNotFound; not found') and the advice to contact my 
helpdesk.  So, does this e-mail address not exist, and our ITs have to set up 
this e-mail address first? 

Christina



-Original Message-
From: Mailman-Users 
[mailto:mailman-users-bounces+c.endemann=fsc@python.org] On Behalf Of Mark 
Sapiro
Sent: Montag, 13. Februar 2017 09:47
To: mailman-users@python.org
Subject: Re: [Mailman-Users] lacking notifications when mails are held for 
moderation

On 02/13/2017 12:11 AM, Christina Endemann wrote:
> 
> Is there something else I can do about this? 


If you have access to the logs on the Mailman server you should see the
following:

In Mailman's vette log there will be and entry of the form

Timestamp (pid) listname post from u...@example.com held,
message-id=<...>: reason

Note the timestamp

in Mailman's smtp log within a few seconds after the vette log timestamp there 
will be 3 messages similar to:

Timestamp (pid) <mailman.nn.tt..listn...@example.com> smtp to 
listname for 1 recips, completed in ...

The first of these is the held message notice to the poster assumind the lists 
respond_to_post_requests is Yes. Otherwise there will be only the next ones.

The second is like the first except the nn in mailman.nn.tt will be the 
first nn +1. This is the admin notice sent to the listname-owner address. The 
third is like the second except it is the resend from listname-owner to the 
owner and moderator addresses and the '1 recips'
will be the total number of owners and moderators.

Then look in the system mail log at the time of these timestamps to see if 
these messages were delivered.

Also, whether or not you have access to the logs, try sending an ordinary email 
to the listname-owner@... address and see what happens.
It should be delivered to you, but it might bounce which will be the problem.

-- 
Mark Sapiro <m...@msapiro.net>The highway is for gamblers,
San Francisco Bay Area, Californiabetter use your sense - B. Dylan
--
Mailman-Users mailing list Mailman-Users@python.org 
https://mail.python.org/mailman/listinfo/mailman-users
Mailman FAQ: http://wiki.list.org/x/AgA3 Security Policy: 
http://wiki.list.org/x/QIA9 Searchable Archives: 
http://www.mail-archive.com/mailman-users%40python.org/
Unsubscribe: 
https://mail.python.org/mailman/options/mailman-users/c.endemann%40fsc.org
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Re: [Mailman-Users] lacking notifications when mails are held for moderation

[Mark Sapiro]

On 02/13/2017 12:11 AM, Christina Endemann wrote:
> 
> Is there something else I can do about this? 


If you have access to the logs on the Mailman server you should see the
following:

In Mailman's vette log there will be and entry of the form

Timestamp (pid) listname post from u...@example.com held,
message-id=<...>: reason

Note the timestamp

in Mailman's smtp log within a few seconds after the vette log timestamp
there will be 3 messages similar to:

Timestamp (pid)  smtp
to listname for 1 recips, completed in ...

The first of these is the held message notice to the poster assumind the
lists respond_to_post_requests is Yes. Otherwise there will be only the
next ones.

The second is like the first except the nn in mailman.nn.tt will
be the first nn +1. This is the admin notice sent to the listname-owner
address. The third is like the second except it is the resend from
listname-owner to the owner and moderator addresses and the '1 recips'
will be the total number of owners and moderators.

Then look in the system mail log at the time of these timestamps to see
if these messages were delivered.

Also, whether or not you have access to the logs, try sending an
ordinary email to the listname-owner@... address and see what happens.
It should be delivered to you, but it might bounce which will be the
problem.

-- 
Mark Sapiro The highway is for gamblers,
San Francisco Bay Area, Californiabetter use your sense - B. Dylan
--
Mailman-Users mailing list Mailman-Users@python.org
https://mail.python.org/mailman/listinfo/mailman-users
Mailman FAQ: http://wiki.list.org/x/AgA3
Security Policy: http://wiki.list.org/x/QIA9
Searchable Archives: http://www.mail-archive.com/mailman-users%40python.org/
Unsubscribe: 
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Re: [Mailman-Users] lacking notifications when mails are held for moderation

[Christina Endemann]

Good morning all, 

And first of all thanks for the quick answers! 

> Do you get the daily summary of messages held?
No, I don't 

> Look at the list admin General Options page in the Notifications section. Is 
> admin_immed_notify set to Yes. If not, set it. If so, the notices might be 
> filtered by you or your ISP as spam - check your spam/junk/bulk folder.

admin_immed_notify is set to Yes. Nothing in the spam box, neither in the one 
of my e-mail client nor in the organization's (is that the ISP? Sorry for being 
ignorant).

> You might also check to see that your email address is in the "list 
> administrator email addresses", in the General Options.
 Yes, it is listed. 

Is there something else I can do about this? 

Kind regards, 

Christina



-Original Message-
From: Adam Goldberg [mailto:a...@agp-llc.com] 
Sent: Freitag, 10. Februar 2017 17:20
To: Mark Sapiro <m...@msapiro.net>; mailman-users@python.org; Christina 
Endemann <c.endem...@fsc.org>
Subject: RE: [Mailman-Users] lacking notifications when mails are held for 
moderation

You might also check to see that your email address is in the "list 
administrator email addresses", in the General Options.


Adam Goldberg
AGP, LLC
+1-202-507-9900

-Original Message-
From: Mailman-Users [mailto:mailman-users-bounces+adam=agp-llc@python.org] 
On Behalf Of Mark Sapiro
Sent: Friday, February 10, 2017 11:13 AM
To: mailman-users@python.org
Subject: Re: [Mailman-Users] lacking notifications when mails are held for 
moderation

On 02/10/2017 02:46 AM, Christina Endemann wrote:
> 
> My problem is, I do not receive notifications when a subscriber sends a 
> message that is held for moderation (e.g. due to the size of the message, 
> number of recipients). Do I need to switch that on somewhere? I have not 
> found a place to do that yet.


Do you get the daily summary of messages held?

Look at the list admin General Options page in the Notifications section. Is 
admin_immed_notify set to Yes. If not, set it. If so, the notices might be 
filtered by you or your ISP as spam - check your spam/junk/bulk folder.

-- 
Mark Sapiro <m...@msapiro.net>The highway is for gamblers,
San Francisco Bay Area, Californiabetter use your sense - B. Dylan
--
Mailman-Users mailing list Mailman-Users@python.org 
https://mail.python.org/mailman/listinfo/mailman-users
Mailman FAQ: http://wiki.list.org/x/AgA3 Security Policy: 
http://wiki.list.org/x/QIA9 Searchable Archives: 
http://www.mail-archive.com/mailman-users%40python.org/
Unsubscribe: 
https://mail.python.org/mailman/options/mailman-users/adam%40agp-llc.com
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Re: [Mailman-Users] lacking notifications when mails are held for moderation

[Adam Goldberg]

You might also check to see that your email address is in the "list 
administrator email addresses", in the General Options.


Adam Goldberg
AGP, LLC
+1-202-507-9900

-Original Message-
From: Mailman-Users [mailto:mailman-users-bounces+adam=agp-llc@python.org] 
On Behalf Of Mark Sapiro
Sent: Friday, February 10, 2017 11:13 AM
To: mailman-users@python.org
Subject: Re: [Mailman-Users] lacking notifications when mails are held for 
moderation

On 02/10/2017 02:46 AM, Christina Endemann wrote:
> 
> My problem is, I do not receive notifications when a subscriber sends a 
> message that is held for moderation (e.g. due to the size of the message, 
> number of recipients). Do I need to switch that on somewhere? I have not 
> found a place to do that yet.


Do you get the daily summary of messages held?

Look at the list admin General Options page in the Notifications section. Is 
admin_immed_notify set to Yes. If not, set it. If so, the notices might be 
filtered by you or your ISP as spam - check your spam/junk/bulk folder.

-- 
Mark Sapiro <m...@msapiro.net>The highway is for gamblers,
San Francisco Bay Area, Californiabetter use your sense - B. Dylan
--
Mailman-Users mailing list Mailman-Users@python.org 
https://mail.python.org/mailman/listinfo/mailman-users
Mailman FAQ: http://wiki.list.org/x/AgA3 Security Policy: 
http://wiki.list.org/x/QIA9 Searchable Archives: 
http://www.mail-archive.com/mailman-users%40python.org/
Unsubscribe: 
https://mail.python.org/mailman/options/mailman-users/adam%40agp-llc.com
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Unsubscribe: 
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Re: [Mailman-Users] lacking notifications when mails are held for moderation

[Mark Sapiro]

On 02/10/2017 02:46 AM, Christina Endemann wrote:
> 
> My problem is, I do not receive notifications when a subscriber sends a 
> message that is held for moderation (e.g. due to the size of the message, 
> number of recipients). Do I need to switch that on somewhere? I have not 
> found a place to do that yet.


Do you get the daily summary of messages held?

Look at the list admin General Options page in the Notifications
section. Is admin_immed_notify set to Yes. If not, set it. If so, the
notices might be filtered by you or your ISP as spam - check your
spam/junk/bulk folder.

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Mark Sapiro The highway is for gamblers,
San Francisco Bay Area, Californiabetter use your sense - B. Dylan
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[Mailman-Users] lacking notifications when mails are held for moderation

[Christina Endemann]

Hi all,

I am new here, and I have just taken over the moderation of two mailing lists 
and have a, let's say, very basic knowledge of mailman.

My problem is, I do not receive notifications when a subscriber sends a message 
that is held for moderation (e.g. due to the size of the message, number of 
recipients). Do I need to switch that on somewhere? I have not found a place to 
do that yet.


Thanks for any help,

Christina
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