Moderating ooo-private
Many user enquiries come to ooo-private and are moderated through. They shouldn't be. That list should have almost zero traffic. Users are finding the list somehow, seems the documentation needs fixing. For those that do find their way through consider rejecting them with a boiler plate response directing to correct support channels. Sent from my tablet On Sep 15, 2012 4:37 AM, Kirk Fraser overcomer@gmail.com wrote: Gentlemen, As a frequent contributor to a regional newspaper, I want to be able to import these .PDF documents so I can do searches for specific words to find what they say on issues of interest. http://www.gop.com/wp-content/uploads/2012/08/2012GOPPlatform.pdf http://assets.dstatic.org/dnc-platform/2012-National-Platform.pdf Yet when I tried, the import failed to capture and display the text seen in an Adobe reader. So tell me, when will Open Office be able to import .PDF files like these? Thanks, Kirk W. Fraser
Re: Moderating ooo-private
Hi Ross, On Sat, Sep 15, 2012 at 08:42:13AM +0100, Ross Gardler wrote: Many user enquiries come to ooo-private and are moderated through. They shouldn't be. That list should have almost zero traffic. Users are finding the list somehow, seems the documentation needs fixing. Grep'ing the main site, it seems they come from somewhere else: ooo-site]$ git grep --line-number ooo-priv...@incubator.apache.org content/distribution/index.html:69:contact the A HREF=mailto:ooo-priv...@incubator.apache.org;Apache content/distribution/index.html:84:PPlease contact the A HREF=mailto:ooo-priv...@incubator.apache.org;Apache Only two matches, and in this page, not very accessible. Regards -- Ariel Constenla-Haile La Plata, Argentina pgpPmau9pRPkR.pgp Description: PGP signature
Re: Moderating ooo-private
Am 09/15/2012 01:20 PM, schrieb Ariel Constenla-Haile: Hi Ross, On Sat, Sep 15, 2012 at 08:42:13AM +0100, Ross Gardler wrote: Many user enquiries come to ooo-private and are moderated through. They shouldn't be. That list should have almost zero traffic. Users are finding the list somehow, seems the documentation needs fixing. Grep'ing the main site, it seems they come from somewhere else: ooo-site]$ git grep --line-number ooo-priv...@incubator.apache.org content/distribution/index.html:69:contact theA HREF=mailto:ooo-priv...@incubator.apache.org;Apache content/distribution/index.html:84:PPlease contact theA HREF=mailto:ooo-priv...@incubator.apache.org;Apache Only two matches, and in this page, not very accessible. Thanks for your quick search. I doubt that this could be the reason for the many requests on private@. Also they are typical enduser/support questions and contain no hint or pointer to something distribution-specifc. However, it could be changed to point to ooo-dev@. Hm, but this wouldn't help for support questions as they should go to ooo-users@. ;-) Marcus
RE: Moderating ooo-private
Concerning the use of a boiler-plate rejection message: I have a concern about forcing users who may already be distressed and agitated to start over. Also there are no support channels in the sense that most users will understand that. As I recall, the reject message that is produced by the list is not so user friendly and that complicates matters. We'll have to look into that. Finally, this is more work for moderators to avoid multiple responses and to operate consistently no matter which moderator handles the message. These factors need to be considered somehow. I'll produce a rejection message so it can be examined and it can be assessed. - Dennis -Original Message- From: Ross Gardler [mailto:rgard...@opendirective.com] Sent: Saturday, September 15, 2012 00:42 To: ooo-dev@incubator.apache.org Subject: Moderating ooo-private Many user enquiries come to ooo-private and are moderated through. They shouldn't be. That list should have almost zero traffic. Users are finding the list somehow, seems the documentation needs fixing. For those that do find their way through consider rejecting them with a boiler plate response directing to correct support channels. Sent from my tablet On Sep 15, 2012 4:37 AM, Kirk Fraser overcomer@gmail.com wrote: Gentlemen, As a frequent contributor to a regional newspaper, I want to be able to import these .PDF documents so I can do searches for specific words to find what they say on issues of interest. http://www.gop.com/wp-content/uploads/2012/08/2012GOPPlatform.pdf http://assets.dstatic.org/dnc-platform/2012-National-Platform.pdf Yet when I tried, the import failed to capture and display the text seen in an Adobe reader. So tell me, when will Open Office be able to import .PDF files like these? Thanks, Kirk W. Fraser
Re: Moderating ooo-private
On Sep 15, 2012, at 7:20 AM, Ariel Constenla-Haile arie...@apache.org wrote: Hi Ross, On Sat, Sep 15, 2012 at 08:42:13AM +0100, Ross Gardler wrote: Many user enquiries come to ooo-private and are moderated through. They shouldn't be. That list should have almost zero traffic. Users are finding the list somehow, seems the documentation needs fixing. Grep'ing the main site, it seems they come from somewhere else: Yes. We already considered this and investigated. It is coming from somewhere else. One thing to try is to ask the user (politely) what led them to send their note too ooo-private. ooo-site]$ git grep --line-number ooo-priv...@incubator.apache.org content/distribution/index.html:69:contact the A HREF=mailto:ooo-priv...@incubator.apache.org;Apache content/distribution/index.html:84:PPlease contact the A HREF=mailto:ooo-priv...@incubator.apache.org;Apache Only two matches, and in this page, not very accessible. Regards -- Ariel Constenla-Haile La Plata, Argentina
RE: Moderating ooo-private
With regard to inappropriate messages to ooo-private, I agree that it is a good idea to provide better information and to discourage the use of ooo-private for this kind of traffic. I think one problem is that some folks want their request to be personal and all think they are (or want to be) reaching a support organization. I conducted an experiment to see how the list rejects messages. The bounce I received is the message immediately below. The original request to ooo-private was returned in an attachment. That is attached to this message but I don't know that it will be preserved on ooo-dev. What that message is like is posted below the Rejection Message. - Dennis -Rejection Message- From: ooo-private-ow...@incubator.apache.org [mailto:ooo-private-ow...@incubator.apache.org] Sent: Saturday, September 15, 2012 08:20 To: hims...@orcmid.com Subject: Returned post for ooo-priv...@incubator.apache.org Hi! This is the ezmlm program. I'm managing the ooo-priv...@incubator.apache.org mailing list. I'm sorry, your message (enclosed) was not accepted by the moderator. If the moderator has made any comments, they are shown below. This is a test rejection message from the ooo-private list robot. This comment is supplied by the moderator. The purpose of this test is to determine how useful reject messages or a replacement boilerplate could be helpful in directing users with problems to an appropriate place where they are likely to receive assistance. -Rejected Message- From: hims...@orcmid.com [mailto:hims...@orcmid.com] Sent: Saturday, September 15, 2012 08:03 To: OOo-private Apache Incubator Subject: PLEASE REJECT THIS MESSAGE Sorry about that. I did not realize that orc...@msn.com was listed as subscribed. Trying again. -Original Message- From: Dennis E. Hamilton [mailto:orc...@msn.com] Sent: Saturday, September 15, 2012 07:57 To: OOo-private Apache Incubator Subject: PLEASE REJECT THIS MESSAGE This is a test request form an unsubscribed user. It is being submitted to see how useful rejection messages are. Please reject this message. Please use the %%% markers and add a statement to the rejection message. - Dennis (orc...@apache.org) ---BeginMessage--- Sorry about that. I did not realize that orc...@msn.com was listed as subscribed. Trying again. -Original Message- From: Dennis E. Hamilton [mailto:orc...@msn.com] Sent: Saturday, September 15, 2012 07:57 To: OOo-private Apache Incubator Subject: PLEASE REJECT THIS MESSAGE This is a test request form an unsubscribed user. It is being submitted to see how useful rejection messages are. Please reject this message. Please use the %%% markers and add a statement to the rejection message. - Dennis (orc...@apache.org) ---End Message---
Re: Moderating ooo-private
On 12-09-15, at 11:34 , Dennis E. Hamilton dennis.hamil...@acm.org wrote: With regard to inappropriate messages to ooo-private, I agree that it is a good idea to provide better information and to discourage the use of ooo-private for this kind of traffic. I think one problem is that some folks want their request to be personal and all think they are (or want to be) reaching a support organization. yes. I conducted an experiment to see how the list rejects messages. The bounce I received is the message immediately below. The original request to ooo-private was returned in an attachment. That is attached to this message but I don't know that it will be preserved on ooo-dev. What that message is like is posted below the Rejection Message. Peter can probably speak to this, too, but when I was doing this kind of list and many others at OOo, I received routinely a lot of posts to webmasters@, usually by people wanting to communicate with a Turing-competent entity, like me, or even better. They reached that list/alias via contacts@. No matter what we wrote on that page, no matter how they were redirected to the Support page—no matter what, short of Moses and some tablets—they did what I do when confronted with voicemail and sought humanity in an electron. So it goes. Lesson: live with it but try all the same. Louis - Dennis -Rejection Message- From: ooo-private-ow...@incubator.apache.org [mailto:ooo-private-ow...@incubator.apache.org] Sent: Saturday, September 15, 2012 08:20 To: hims...@orcmid.com Subject: Returned post for ooo-priv...@incubator.apache.org Hi! This is the ezmlm program. I'm managing the ooo-priv...@incubator.apache.org mailing list. I'm sorry, your message (enclosed) was not accepted by the moderator. If the moderator has made any comments, they are shown below. This is a test rejection message from the ooo-private list robot. This comment is supplied by the moderator. The purpose of this test is to determine how useful reject messages or a replacement boilerplate could be helpful in directing users with problems to an appropriate place where they are likely to receive assistance. -Rejected Message- From: hims...@orcmid.com [mailto:hims...@orcmid.com] Sent: Saturday, September 15, 2012 08:03 To: OOo-private Apache Incubator Subject: PLEASE REJECT THIS MESSAGE Sorry about that. I did not realize that orc...@msn.com was listed as subscribed. Trying again. -Original Message- From: Dennis E. Hamilton [mailto:orc...@msn.com] Sent: Saturday, September 15, 2012 07:57 To: OOo-private Apache Incubator Subject: PLEASE REJECT THIS MESSAGE This is a test request form an unsubscribed user. It is being submitted to see how useful rejection messages are. Please reject this message. Please use the %%% markers and add a statement to the rejection message. - Dennis (orc...@apache.org) Mail Attachment.eml
Re: Moderating ooo-private
On 9/15/2012 17:51, Louis Suárez-Potts wrote: On 12-09-15, at 11:34 , Dennis E. Hamilton dennis.hamil...@acm.org wrote: With regard to inappropriate messages to ooo-private, I agree that it is a good idea to provide better information and to discourage the use of ooo-private for this kind of traffic. I think one problem is that some folks want their request to be personal and all think they are (or want to be) reaching a support organization. yes. I conducted an experiment to see how the list rejects messages. The bounce I received is the message immediately below. The original request to ooo-private was returned in an attachment. That is attached to this message but I don't know that it will be preserved on ooo-dev. What that message is like is posted below the Rejection Message. Peter can probably speak to this, too, but when I was doing this kind of list and many others at OOo, I received routinely a lot of posts to webmasters@, usually by people wanting to communicate with a Turing-competent entity, like me, or even better. They reached that list/alias via contacts@. No matter what we wrote on that page, no matter how they were redirected to the Support page—no matter what, short of Moses and some tablets—they did what I do when confronted with voicemail and sought humanity in an electron. So it goes. Lesson: live with it but try all the same. Louis Hi, Louis, IIRC, I wrote to Webmaster@oo.o, about a glitch on a web page. I got a polite little reply from a fellow whose name I recognized from the Council listing. I was just another user, then; I was very impressed. My point is that these contacts do serve a purpose, at least occasionally. Hope this makes our hard-working monitors feel better. /tj/
Re: Moderating ooo-private
Hi On 12-09-15, at 21:17 , tj t...@apache.org wrote: On 9/15/2012 17:51, Louis Suárez-Potts wrote: On 12-09-15, at 11:34 , Dennis E. Hamilton dennis.hamil...@acm.org wrote: With regard to inappropriate messages to ooo-private, I agree that it is a good idea to provide better information and to discourage the use of ooo-private for this kind of traffic. I think one problem is that some folks want their request to be personal and all think they are (or want to be) reaching a support organization. yes. I conducted an experiment to see how the list rejects messages. The bounce I received is the message immediately below. The original request to ooo-private was returned in an attachment. That is attached to this message but I don't know that it will be preserved on ooo-dev. What that message is like is posted below the Rejection Message. Peter can probably speak to this, too, but when I was doing this kind of list and many others at OOo, I received routinely a lot of posts to webmasters@, usually by people wanting to communicate with a Turing-competent entity, like me, or even better. They reached that list/alias via contacts@. No matter what we wrote on that page, no matter how they were redirected to the Support page—no matter what, short of Moses and some tablets—they did what I do when confronted with voicemail and sought humanity in an electron. So it goes. Lesson: live with it but try all the same. Louis Hi, Louis, IIRC, I wrote to Webmaster@oo.o, about a glitch on a web page. I got a polite little reply from a fellow whose name I recognized from the Council listing. I was just another user, then; I was very impressed. My point is that these contacts do serve a purpose, at least occasionally. was probably me or possibly John or Florian… Sophie also did a lot of work there. Hope this makes our hard-working monitors feel better. Thanks. It does :-) Louis /tj/
