Dear Mr Nohlgren,
Although I initiated the thread on the story about the new enterprise
resource application for the Veterans Health Administration, I am not
sufficiently knowledgeable about large health care systems
and how they handle their billing, inventory control and asset
management to comment as you request.
The discussion on this list - the OpenHealth List - concerns open source
software for health care systems, both large and small. I will forward your
request to the membership of that list so perhaps someone will respond
directly to you.
Large information system projects of this nature are prone to failure, for
many reasons. The reason I introduced the story into the list was because
the VA, the largest health system in the United States, has had enormous
success with its clinical information systems, which were created by staff
of the VA, and are in the public domain thanks to the Freedom of Information
Act. In this instance, the VA appears to have taken a different tack with
software development, with disastrous results.
Gary Kantor MD
Case Western Reserve University
University Hospials of Cleveland
-Original Message-
From: [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Sent: 6/15/2004 4:36 PM
Subject: CoreFLS program at VA Hospital
Mr. Kantor:
I'm a reporter for the St. Petersburg Times. My colleague, Paul de la
Garaza, and I have written several stories about CoreFLS and the VA. We
are hearing, in some quarters, that they are now eight months into their
rollout and some employees still have trouble making it work. This is
not gospel, maybe much of it is griping from people who are
institutionally resistant to change. But given a cost approaching a
half-billion dollars, plus the disruption that occured down here with
just one hospital, we are spending considerable effort to sort out
whether these problems are typical startup ills or inherent and likely
to continue when the project expands to 160 hospitals. Among other
things, it appears to run on a WAN with people working live on one main
server in Austin. Employees report slow response times. What's going to
happen when 160 hospitals go on-line?
I am looking for people knowledgeable about large health care systems
and how they handle their billing, inventory control and asset
management. Certainly the VA is enormous, but I imagine this sort of
software challenge has been faced by others to some extent. We need to
know what questions we should be asking.
I stumbled across your thread on the internet on what I take to be a
site frequented by people interested in health care and software
development.
Please give me a call, when you get a chance.
Thanks,
Steve Nohlgren
1-800-333-7505 x 8442
\ge
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