Re: [osg-users] Replies with "Incident ID"'s returned for every post I sent to this list... Is that normal?

[Robert Osfield]

On 24 January 2017 at 16:53, Chris Hanson  wrote:
>   I thought we had checked this a few months ago when I deep-dove into it
> trying to solve this very thing.

I don't recall that we came across any link to godaddy.com at that
point, this only lead I recall we have was the secureserver.net
address that the messages were coming from, but we never had any email
addresses subscribed with secureserver.net so didn't know where to
take it from there.

Robert.
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Re: [osg-users] Replies with "Incident ID"'s returned for every post I sent to this list... Is that normal?

[Chris Hanson]

>
> I just checked there is a "supp...@godaddy.com" subscribed but not one
> associated with secureserver,net.
> I have unsubscribed supp...@godaddy.com.
>


  Yay!

  I thought we had checked this a few months ago when I deep-dove into it
trying to solve this very thing.


> The question is who subscribed supp...@godaddy.com?  Do godaddy.com
> have some robot that goes around adding itself to public mailing
> lists?  Someone playing games?  Some kind of scheme to break things?
>

  Also -- if I recall -- doesn't the mailing list use a confirmation step?
How could it have succeeded unless someone at GoDaddy actually followed the
confirm step?

-- 
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Re: [osg-users] Replies with "Incident ID"'s returned for every post I sent to this list... Is that normal?

[Jan Ciger]

On Tue, Jan 24, 2017 at 3:31 PM, Robert Osfield 
wrote:

> The question is who subscribed supp...@godaddy.com?  Do godaddy.com
> have some robot that goes around adding itself to public mailing
> lists?  Someone playing games?  Some kind of scheme to break things?
>


It could have well been even a disgruntled former client - GoDaddy is not
exactly known for the quality of their customer support or good reputation
...

J.
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Re: [osg-users] Replies with "Incident ID"'s returned for every post I sent to this list... Is that normal?

[Robert Osfield]

Hi Sebastian,

On 24 January 2017 at 13:53, Sebastian Messerschmidt
 wrote:
> if there is one like: supp...@secureserver.net or supp...@godaddy.com?
>
> Thanks
> "
>
> Since the member list of the mailing-list is not public, Robert needs to
> check if there is some account registered matching the description.

I just checked there is a "supp...@godaddy.com" subscribed but not one
associated with secureserver,net.

I have unsubscribed supp...@godaddy.com.

The question is who subscribed supp...@godaddy.com?  Do godaddy.com
have some robot that goes around adding itself to public mailing
lists?  Someone playing games?  Some kind of scheme to break things?

Robert.
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Re: [osg-users] Replies with "Incident ID"'s returned for every post I sent to this list... Is that normal?

[Jan Ciger]

On Tue, Jan 24, 2017 at 2:53 PM, Sebastian Messerschmidt <
sebastian.messerschm...@gmx.de> wrote:

>
> Since the member list of the mailing-list is not public, Robert needs to
> check if there is some account registered matching the description.
>
> Cheers
> Sebastian
>
>

Well, considering for how long this is going on already and that the
message is generated for every single post to the list, I would say that
people from secureserver.net or godaddy.com don't really give a flying ..
something about it. Otherwise it would be a 2 minute job to unsubscribe the
offending address from the list for them.

J.
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Re: [osg-users] Replies with "Incident ID"'s returned for every post I sent to this list... Is that normal?

[Sebastian Messerschmidt]

Hey,

I just used the abuse form and got this answer from the support:

"
Hi Sebastian,

I’m writing you in regards to the abuse report below that you submitted 
to us.


We’ve had a similar issue with another mailing list and it was caused 
because someone subscribed our ticketing email address to that mailing 
list. Would you be able to check the email addresses on your mailing 
list and see if there is one like: supp...@secureserver.net or 
supp...@godaddy.com?


Thanks
"

Since the member list of the mailing-list is not public, Robert needs to 
check if there is some account registered matching the description.


Cheers
Sebastian



Hey guys,

Digging deeper into this issue, I found in the mail header:

X-Report-Abuse: You can also report abuse here:
 
https://sable.madmimi.com/abuse/new?id=64170.233867.1.89772119f10a5f14edc461729ba36bd9

So I went to that URL and filled out the abuse form, this is what I filled in:

"Unsolicited email is being sent to every mailing list subscriber of the 
osg-users mailing list  whenever they make a post.

It appears as if a certain user has subscribed to the mailing list with a customer 
service mail address that creates new incident IDs for every mail received. Please 
block this user from your service."

There's another form when you google for "secureserver.net abuse", here: 
https://supportcenter.secureserver.net/AbuseReport/Index , so I filled that one out as 
well.

Please everyone who receive this mail fill out the form as well. Hopefully 
that'll make it stop.

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Re: [osg-users] Replies with "Incident ID"'s returned for every post I sent to this list... Is that normal?

[Jannik Heller]

Hey guys,

Digging deeper into this issue, I found in the mail header:

X-Report-Abuse: You can also report abuse here:
 
https://sable.madmimi.com/abuse/new?id=64170.233867.1.89772119f10a5f14edc461729ba36bd9

So I went to that URL and filled out the abuse form, this is what I filled in:

"Unsolicited email is being sent to every mailing list subscriber of the 
osg-users mailing list  whenever they make a post.

It appears as if a certain user has subscribed to the mailing list with a 
customer service mail address that creates new incident IDs for every mail 
received. Please block this user from your service."

There's another form when you google for "secureserver.net abuse", here: 
https://supportcenter.secureserver.net/AbuseReport/Index , so I filled that one 
out as well.

Please everyone who receive this mail fill out the form as well. Hopefully 
that'll make it stop.

--
Read this topic online here:
http://forum.openscenegraph.org/viewtopic.php?p=70026#70026





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Re: [osg-users] Replies with "Incident ID"'s returned for every post I sent to this list... Is that normal?

[David Glenn]

Greetings Robert!

Just to let you know! I'm getting that message.  Goggle it and I wound up here! 
So, I guess that you all chose to ignore it or I'm doing something wrong and 
the men in black are going to take me away! Bye!

... 

Thank you!

Cheers,
David


David Glenn
---
D Glenn 3D Computer Graphics Entertainment.
www.dglenn.com

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Re: [osg-users] Replies with "Incident ID"'s returned for every post I sent to this list... Is that normal?

[Marko Käning]

Thanks, Robert, for the clarifications!

OK, will mark them as spam.

Greets,
Marko
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Re: [osg-users] Replies with "Incident ID"'s returned for every post I sent to this list... Is that normal?

[Robert Osfield]

Hi Marko,

This issue was discussed a few weeks back and we looked into it and we
couldn't find any evidence that email message is posted by the osg-users
mailing list or forum.  It looks like one of the subscribers email address
is producing the response, but unfortunately there is no one subscribed
with that domain so it's not possible to work out which is the problem
address.  Short of unsubscribing everyone and getting users to re-subscribe
there isn't any more we can do at this point.  I'm open to suggestions.

For subscribers like yourself the best thing would probably be to just mark
them as spam.

Robert.

On 22 March 2016 at 17:47, Marko Käning  wrote:

> Hi,
>
> for every post I sent to this list I get replies with "Incident ID”'s like
> this:
>
>
> On 14 Feb 2016, at 11:04 , donotre...@secureserver.net wrote:
>
> We received your inquiry
> Your inquiry has been received. You should expect a response within 72
> hours.
>
> This is your Incident ID: 28856266
>
> Thanks,
> Customer Service
>
> Please do not reply to this email. Emails sent to this address will not be
> answered.
> © 2016. All rights reserved.
>
>
>
> returned…
>
> Is that normal?
>
> Or are these messaged from secureserver.net not generated by this list’s
> mailing list daemon at all and I need to search somewhere else?
>
> Greets,
> Marko
>
>
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>
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[osg-users] Replies with "Incident ID"'s returned for every post I sent to this list... Is that normal?

[Marko Käning]

Hi,

for every post I sent to this list I get replies with "Incident ID”'s like this:


On 14 Feb 2016, at 11:04 , donotre...@secureserver.net wrote:

> 
> We received your inquiry
> Your inquiry has been received. You should expect a response within 72 hours. 
> 
> This is your Incident ID: 28856266 
> 
> Thanks, 
> Customer Service 
> 
> Please do not reply to this email. Emails sent to this address will not be 
> answered.
> © 2016. All rights reserved.


returned…

Is that normal?

Or are these messaged from secureserver.net not generated by this list’s 
mailing list daemon at all and I need to search somewhere else? 

Greets,
Marko

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