[otrs] OTRS Success-Story
Dear list, you're using OTRS in your daily business and it makes it quite easier to handle your communication? If you would answer this question with yes we would be quite happy if you would send us your success-story with OTRS. This means we want you to describe what you're using OTRS for and what the benefit of OTRS to your company is about. Please attach your company-logo to your mail and send it back to my Email-Adress. The best success-stories will be published on our website http://www.otrs.com/en/about/case-study/ . :-) Thank you a lot in advance! Yours OTRS-Team Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Closing ticket
You can do this via SysConfig in the administration interface Search for or browse to Frontend::Agent::Ticket::ViewCompose there you woll find the item Ticket::DefaultNextComposeType where you can set the status That's working. Thanks. How can the pending date be set by default to 10 days or more ? I think this can be done via the queue setting I did not read any thing about that in queue setting. I found only Unlock timeout and Escalation time settings. Regards. Eric ___ Appel audio GRATUIT partout dans le monde avec le nouveau Yahoo! Messenger Téléchargez cette version sur http://fr.messenger.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] utf-8 problem
Hello, i've installed yesterday Otrs to RedHat Enterprise 3 edition and got problems with UTF-8 i cannot login into the program in error log i see error: [Tue Nov 08 07:15:28 2005] [error] 27724: ModPerl::Registry: Usage: Apache::RequestRec::BINMODE(r) at /opt/otrs//Kernel/System /Encode.pm line 224, PRODUCT line 8.! in apache i've setted defaultencoding to utf-8 Please help. Thank you, Valera ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Error: No Permission from customer page
Hi Jennifer, Jennifer Valdez wrote: I have moved data from our old system (bugzilla) to the otrs database via a perl script that I wrote. Everything seems to be okay on the admin side, but when I try to look at the ticket from the customer page, all I get is a page that says: Error: No Permission! The comment area is blank as well as the traceback. Is there something I am missing? Any help would be appreciated. [...] I'm sorry that I can't help you this way. I would need to determine where exactly the problem is located. And - as you can guess - this would take quite a while... :-( For this kind of problems we offer professional support-packages. Please check http://www.otrs.com/en/support/ for closer informations. Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] FW: Closed Ticket
Hi Pim, Pim Rupert (Lemonbit) wrote: We have recently installed otrs. We are having difficulty in tracing the closed tickets. Please help me When a ticket is closed, it is not easily visible in the 'front view' (as it should be, btw). You can browse your 'archives' using the Search function. Besides that I would really like an option to view queue archives in a nice one-row-per-ticket table (as with other Ticket systems like Cerberus). If the workaround with a search-template doesn't work out for you, we would love to develop such a feature for you! Just contact us at [EMAIL PROTECTED] with an closer description of your needs and we'll get back to you with an estimate of costs. :-) Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Tickets not in database
Hello List, We are running otrs 1.3.2. I am tasked with building a staging environment to test both an upgrade and the addition of a few modules. While doing this I have discovered that our tickets are not actually being stored in the MySQL database we created (that is also setup correctly in Config.pm). I am actually unable to find out how our tickets are stored! Though when looking through otrs backups I am able to find sql dumps, despite having a empty sql database? Could somebody please help me find out where my tickets are being stored and how to get them into my database! :-) Many Thanks Rachel Graves ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Re: How do I add new icons/link in the nav bar?
Hi Steven, Steven wrote: I was assuming that the actual data is being pulled from elsewhere because my AgentNavigationBar.dtl is full of: [...] There is no reference Preferences, FAQ or Admin, etc. True (assuming you're using OTRS 2.0). The Navigationbar is dynamically build. You will have to use Sysconfig FAQ - Frontend::Agent::ModuleRegistration Here you can change the image value of Frontend::Module###FAQ: from help.png to name_of_your_icon.png. Where name_of_your_icon needs to be replaced with the name of your icon. ;-) This way you can replace the standard-icons via your customized versions. :-) Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Blacklisting addresses?
All With apologies to the list is this has been covered before I am in a situation where I need to blacklist mail originating from a particular address. This address can communicate normally with other users, but just needs blacklisting from otrs. I can think of using either procmail or hacking the code as a solution, however, I am not sure which is the preferable way. Note that hacking the code would be done in such as way as to read from a blacklist rather than just hardcoding the address. My question is: Have any folks out there had to do this, if so how and what was your experiences from it (i.e. was it reliable, was it maintainable) etc. Kind regards Chris Mellor ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Blacklisting addresses?
Hi, I would personally blacklist it for the account at the mailserver level so not to interfere with any of the code of OTRS which you would possibly need to change again if you upgraded. Warm Regards RachelOn 11/10/05, Chris Mellor [EMAIL PROTECTED] wrote: All With apologies to the list is this has been covered before… I am in a situation where I need to blacklist mail originating from a particular address. This address can communicate normally with other users, but just needs blacklisting from otrs. I can think of using either procmail or hacking the code as a solution, however, I am not sure which is the preferable way. Note that hacking the code would be done in such as way as to read from a blacklist rather than just hardcoding the address. My question is: Have any folks out there had to do this, if so – how and what was your experiences from it (i.e. was it reliable, was it maintainable) etc. Kind regards Chris Mellor ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?= http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Blacklisting addresses?
Hi, I am in a situation where I need to blacklist mail originating from a particular address. This address can communicate normally with other users, but just needs blacklisting from otrs. I am not sure if I understand the situation correctly, but wouldn't it be sufficient to create a PostMaster Filter You could set the Header X-OTRS-Ignore for this special address. However I've never tried this so YMMV Peter -- --- Peter Mayr mailto: [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Security support for 1.3.x
Hi Paul, Paul Helgerman wrote: Hi Christopher, Thank you for your response! I can certainly appreciate your desire to have only one production release at a time. You might want to consider posting the announcement that OTRS 1.3 series is no longer supported to the website (and/or the Announce mailing list). I still have one unanswered question that will help us set a reasonable timetable that minimizes upheaval for our upgrade plan: Are there any *known* and *unpatched* security issues with OTRS 1.3.2 that would make this upgrade an emergency item? The question for us is not *if* we upgrade to 2.0, it's *how soon* we need to upgrade. If we can give our users plenty of notice on an upgrade date for the system, it will make the upgrade substantially less painful for all involved. If there are known serious security issues with our existing version, then we'll take the black eye and upgrade without graceful notice. If not, we'll take a more rational approach. [...] there are none known security bugs in 1.3 but - if I were you- I would upgrade to OTRS2.0.4 as soon it's released. :-) Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Missing directory detected by apache
Hi List, Having just setup otrs on a stage server im getting the following error in the apache logs when tryong to browse to http://host/otrs/ [Sat Nov 05 12:58:05 2005] [error] 19328: ModPerl::Registry: /var/www/html/otrs not found or unable to stat Object not found! The requested URL was not found on this server. If you entered the URL manually please check your spelling and try again. If you think this is a server error, please contact the webmaster Error 404 /var/www/html/otrs does not exist on the system nor can i find an install step asking me to add it. Thanks Rachel ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Missing directory detected by apache
On Thu, 2005-11-10 at 07:30, Rachel Graves wrote: [Sat Nov 05 12:58:05 2005] [error] 19328: ModPerl::Registry: /var/www/html/otrs not found or unable to stat [snip] /var/www/html/otrs does not exist on the system nor can i find an install step asking me to add it. You need to add the Directory entries to your httpd.conf file to make Apache aware of your OTRS setup. Check the documentation on configuring Apache for OTRS. You will need to restart Apache once those are in. -- Claude Watson [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Missing directory detected by apache
Hiya, Unfortunatly I already have Include /opt/otrs/scripts/apache2-httpd.include.conf In my httpd.conf Output of file: # -- # added for OTRS (http://otrs.org/) # -- # agent, admin and customer frontend ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache::Reload PerlInitHandler Apache::Reload # set mod_perl2 options Location /otrs # ErrorDocument 403 /otrs/customer.pl DirectoryIndex index.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders /Location # MaxRequestsPerChild (so no apache child will be to big!) MaxRequestsPerChild 400 Thanks RachelOn 11/10/05, Claude Watson [EMAIL PROTECTED] wrote: On Thu, 2005-11-10 at 07:30, Rachel Graves wrote: [Sat Nov 05 12:58:05 2005] [error] 19328: ModPerl::Registry: /var/www/html/otrs not found or unable to stat[snip] /var/www/html/otrs does not exist on the system nor can i find an install step asking me to add it.You need to add the Directory entries to your httpd.conf file to makeApache aware of your OTRS setup.Check the documentation on configuringApache for OTRS.You will need to restart Apache once those are in. --Claude Watson [EMAIL PROTECTED]___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System?= http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Missing directory detected by apache
This is in my httpd.conf along with the alias line you show. You'll need this for both your Alias and ScriptAlias directories. If your OTRS web server is available from the outside world you should probably read up on the Options in the Apache manual and tighten them up some. Directory /opt/otrs/bin/cgi-bin Options +ExecCGI Indexes MultiViews DirectoryIndex index.pl AllowOverride None Order allow,deny Allow from all /Directory Directory /opt/otrs/var/httpd/htdocs Options +ExecCGI Indexes MultiViews DirectoryIndex index.html AllowOverride None Order allow,deny Allow from all /Directory On Thu, 2005-11-10 at 08:55, Rachel Graves wrote: Hiya, Unfortunatly I already have Include /opt/otrs/scripts/apache2-httpd.include.conf In my httpd.conf Output of file: # -- # added for OTRS (http://otrs.org/) # -- # agent, admin and customer frontend ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache::Reload PerlInitHandler Apache::Reload # set mod_perl2 options Location /otrs # ErrorDocument 403 /otrs/customer.pl DirectoryIndex index.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders /Location # MaxRequestsPerChild (so no apache child will be to big!) MaxRequestsPerChild 400 Thanks Rachel On 11/10/05, Claude Watson [EMAIL PROTECTED] wrote: On Thu, 2005-11-10 at 07:30, Rachel Graves wrote: [Sat Nov 05 12:58:05 2005] [error] 19328: ModPerl::Registry: /var/www/html/otrs not found or unable to stat [snip] /var/www/html/otrs does not exist on the system nor can i find an install step asking me to add it. You need to add the Directory entries to your httpd.conf file to make Apache aware of your OTRS setup. Check the documentation on configuring Apache for OTRS. You will need to restart Apache once those are in. -- Claude Watson [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ __ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? = http://www.otrs.de/
[otrs] spam filter
Hello, How can i add something like spam filter. If in message words like viagra and etc. I can move those messages into Junk folder. Can someone help me? Thank you, Valera Vlasyuk ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] spam filter
Hi you, Valera Vlasyuk wrote: Hello, How can i add something like spam filter. If in message words like viagra and etc. I can move those messages into Junk folder. Can someone help me? Thank you, Valera Vlasyuk ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ That's pretty easy! If I were you I would set up a PostMasterFilter. It is not comparable to spam assasin that was only made for that use but effective anyway. :-) In your AdminArea click on PostMaster Filter and add a new Filter. This way you prevent OTRS from generating a ticket out of your spam email. Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? = http://www.otrs.de/
[otrs] Closing email
Hi, I would like to send an email with information to a customer when his/her ticket is closed. I have create an Automatic Reponse with type auto reject. But, it does not work. How can I do this ? Initially, I wanted to send a first email X days after agent's last response to inform the customer that his ticket will be closed. Then Y days later I really close the ticket and send a closing ticket email. Is it possible to do so ? Regards. Eric Boudrand http://www.thegreenbow.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Problem with latest OTRS installation.
I installed the latest RPM on a Fedora Core 4 system. OTRS 2.0.3 Apache 2.0.54 PHP 5.0.4 Perl 5.8.6 mysql 4.1.14 After solving all the perl dependensies I was able to make apache start. But now the only thing I have is the dreaded 500 Internal Server Error. Apache will work just fine if I mv /etc/httpd/conf.d/otrs.conf /etc/httpd/conf.d/otrs.bak So I assume its really a OTRS problem. If I check the apache error log theres nothing there but I get this message in the syslogd: OTRS-CheckDB-10[26777]: [Error][Kernel::System::DB::new][Line:168]: Access denied for user 'otrs'@'localhost' (using password: YES) This is when I try to acces http://[server-ip]/otrs/ I know I haven't done the database setup yet. I tried but I cant access the installer.pl I will try to do it manually. Note: there are no message logged to the syslog or the error_log(apache) when I try to access installer.pl Anyone have a comment that could help me get this working? Thanx in advance for any help. Its appreciated. -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Patrick Ouellet - [EMAIL PROTECTED] Administrateur des serveurs reseaux Informatique - Poste 130 Microtec Securi-t inc. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= _ /o\ // \\ The ASCII Ribbon Campaign \\ // Against HTML eMail and \V/ Microsoft attachment /A\ http://arc.pasp.de/ // \\ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: SPAM Subject: Re: [otrs] spam filter
Having had to do this in the past, I would recommend a two stage process. 1) Set up SpamAssassin with a good ruleset for your organization (whitelist critical emails, etc). -- Configure SpamAssassin to NOT delete mails, just add **SPAM** to them 2) Set up your PostmasterFilter to filter things containing **SPAM** in the subject. This way you spend far less time messing with PostmasterFilter which, as was pointed out, is not really a spam filter and will drive you crazy trying to maintain it as such. Christopher Kuhn wrote: Hi you, Valera Vlasyuk wrote: Hello, How can i add something like spam filter. If in message words like viagra and etc. I can move those messages into Junk folder. Can someone help me? Thank you, Valera Vlasyuk ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ That's pretty easy! If I were you I would set up a PostMasterFilter. It is not comparable to spam assasin that was only made for that use but effective anyway. :-) In your AdminArea click on PostMaster Filter and add a new Filter. This way you prevent OTRS from generating a ticket out of your spam email. Have a nice day. Christopher Kuhn ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] spam filter
Op 10 nov 2005, om 17:18 heeft Matt Linton het volgende geschreven: Having had to do this in the past, I would recommend a two stage process. 1) Set up SpamAssassin with a good ruleset for your organization (whitelist critical emails, etc). -- Configure SpamAssassin to NOT delete mails, just add **SPAM** to them 2) Set up your PostmasterFilter to filter things containing **SPAM** in the subject. This way you spend far less time messing with PostmasterFilter which, as was pointed out, is not really a spam filter and will drive you crazy trying to maintain it as such. Yeah, this is definately the way to go! (I use the same setup) kind regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Company Tickets Not Fully Showing
Hello, I setup a Linux (Slackware 10) server for my IT department recently we have everything seemingly running smoothly however for some reason when I log in from any customer account the Company Tickets section only shows list of the current customers tickets and not a complete list of all tickets sent in. I have tried enabling customer groups putting all the ticket queues viewable under users but after that I ran out of ideas of what to try next. Has anyone had this problem before Id greatly appreciate a solution. Also I was wondering after a ticket is closed I could get it to stop counting time (The D:H:M). Thanks in advance for any assistance and thanks for the wonderful time saving software. Christian. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Problem upgrading from Otrs 1.0 to OTRS 2.03
hello all,
I've been trying to upgrade to OTRS 2.0.3 from OTRS 1 without any
success. Basically I have the following scenario:
1. I have a system running SuSE Linux 9.3.
2. I installed OTRS 2.0.3
3. I tarred and gzip'ed the OTRS 1.0 DB from the OTRS 1.0 machine
4. I copied the tarball to my system and untarred it into /var/lib/mysql/otrs
5. I ran the upgrade instructions from OTRS as specified in:
http://cvs.otrs.org/viewcvs.cgi/otrs/UPGRADING?rev=1.16content-type=text/vnd.viewcvs-markup
including running the DBUpdate-to-2.0.mysql.sql script
I can start up OTRS, however, when I try to actually query the DB for
anything (like tickets)
I get the following error in my apache's error_log file...
ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: linux Time: Thu Nov 10 16:42:39 2005
Message: Unknown column 'gu.permission_key' in 'field list', SQL:
'SELECT g.id, g.name, gu.permission_key, gu.permission_value,
gu.user_id FROM groups g, group_user gu WHERE g.valid_id in ( 1 )
AND g.id = gu.group_id AND gu.permission_value = 1 AND
gu.permission_key IN ('ro', 'rw') AND gu.user_id = 1'
Traceback (9236):
Module: Kernel::System::Group::GroupGroupMemberList (v1.33) Line: 606
Module: Kernel::System::Group::GroupMemberList (v1.33) Line: 446
Module: Kernel::System::Ticket::TicketSearch (v1.187) Line: 2124
Module: Kernel::Modules::AgentTicketMailbox::Run (v1.4) Line: 190
Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651
Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
(v) Line: 48
Module: (eval) (v1.80) Line: 202
Module: ModPerl::RegistryCooker::run (v1.80) Line: 202
Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 168
Module: ModPerl::Registry::handler (v1.99) Line: 30
[Thu Nov 10 16:42:39 2005] -e: DBD::mysql::st fetchrow_array failed:
fetch() without execute() at /opt/otrs//Kernel/System/DB.pm line 431.
Can anyone tell me what's going on and how to fix this?
Thanks,
Braun Brelin
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Re: [otrs] Problem upgrading from Otrs 1.0 to OTRS 2.03
On Thu, 2005-11-10 at 16:46 +, Braun Brelin wrote: hello all, I've been trying to upgrade to OTRS 2.0.3 from OTRS 1 without any success. Basically I have the following scenario: 1. I have a system running SuSE Linux 9.3. 2. I installed OTRS 2.0.3 3. I tarred and gzip'ed the OTRS 1.0 DB from the OTRS 1.0 machine 4. I copied the tarball to my system and untarred it into /var/lib/mysql/otrs 5. I ran the upgrade instructions from OTRS as specified in: http://cvs.otrs.org/viewcvs.cgi/otrs/UPGRADING?rev=1.16content-type=text/vnd.viewcvs-markup including running the DBUpdate-to-2.0.mysql.sql script What about the updates from 1.0 - 1.1, 1.1 - 1.2 and 1.2 - 1.3? Did you do those as well? I've recently been through the process of upgrading from 1.1 to 2.0.3, performing all those updates, and have not encountered any problems. Jim ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Problem upgrading from Otrs 1.0 to OTRS 2.03
I didn't go through the intermediate steps. The production system was on 1.0 and I downloaded 2.0.3 to the test machine. Apparently, for some reason, the update script doesn't add the fields permission_key and permission_value to the group_user table. Braun Brelin On 11/10/05, Jim Wight [EMAIL PROTECTED] wrote: On Thu, 2005-11-10 at 16:46 +, Braun Brelin wrote: hello all, I've been trying to upgrade to OTRS 2.0.3 from OTRS 1 without any success. Basically I have the following scenario: 1. I have a system running SuSE Linux 9.3. 2. I installed OTRS 2.0.3 3. I tarred and gzip'ed the OTRS 1.0 DB from the OTRS 1.0 machine 4. I copied the tarball to my system and untarred it into /var/lib/mysql/otrs 5. I ran the upgrade instructions from OTRS as specified in: http://cvs.otrs.org/viewcvs.cgi/otrs/UPGRADING?rev=1.16content-type=text/vnd.viewcvs-markup including running the DBUpdate-to-2.0.mysql.sql script What about the updates from 1.0 - 1.1, 1.1 - 1.2 and 1.2 - 1.3? Did you do those as well? I've recently been through the process of upgrading from 1.1 to 2.0.3, performing all those updates, and have not encountered any problems. Jim ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Problem upgrading from Otrs 1.0 to OTRS 2.03
Hmm... Was I supposed to run all of the db update scripts, i.e. 1.0-1.1-1.2-1.3-2.0? If so, this should really be noted in the UPGRADING readme. Braun On 11/10/05, Braun Brelin [EMAIL PROTECTED] wrote: I didn't go through the intermediate steps. The production system was on 1.0 and I downloaded 2.0.3 to the test machine. Apparently, for some reason, the update script doesn't add the fields permission_key and permission_value to the group_user table. Braun Brelin On 11/10/05, Jim Wight [EMAIL PROTECTED] wrote: On Thu, 2005-11-10 at 16:46 +, Braun Brelin wrote: hello all, I've been trying to upgrade to OTRS 2.0.3 from OTRS 1 without any success. Basically I have the following scenario: 1. I have a system running SuSE Linux 9.3. 2. I installed OTRS 2.0.3 3. I tarred and gzip'ed the OTRS 1.0 DB from the OTRS 1.0 machine 4. I copied the tarball to my system and untarred it into /var/lib/mysql/otrs 5. I ran the upgrade instructions from OTRS as specified in: http://cvs.otrs.org/viewcvs.cgi/otrs/UPGRADING?rev=1.16content-type=text/vnd.viewcvs-markup including running the DBUpdate-to-2.0.mysql.sql script What about the updates from 1.0 - 1.1, 1.1 - 1.2 and 1.2 - 1.3? Did you do those as well? I've recently been through the process of upgrading from 1.1 to 2.0.3, performing all those updates, and have not encountered any problems. Jim ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Closing ticket
How can the pending date be set by default to 10 days or more ? I think this can be done via the queue setting I did not read any thing about that in queue setting. I found only Unlock timeout and Escalation time settings. Finally, I found. It can be configured in Ticket::Frontend::PendingDiffTime with with SysConfig interface. Eric ___ Appel audio GRATUIT partout dans le monde avec le nouveau Yahoo! Messenger Téléchargez cette version sur http://fr.messenger.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Problem with latest OTRS installation.
Follow up on this. I have manually installed the databse under mysql, have logged myself using otrs user and pass and listed some table content. Everything seems to be there, so this doesn't seems like a database problem. Im really not an Apache Config expert. Is there a Apache expert in here who could lend me a hand? This would be much appreciated thanx you. Patrick Ouellet wrote: I installed the latest RPM on a Fedora Core 4 system. OTRS 2.0.3 Apache 2.0.54 PHP 5.0.4 Perl 5.8.6 mysql 4.1.14 After solving all the perl dependensies I was able to make apache start. But now the only thing I have is the dreaded 500 Internal Server Error. Apache will work just fine if I mv /etc/httpd/conf.d/otrs.conf /etc/httpd/conf.d/otrs.bak So I assume its really a OTRS problem. If I check the apache error log theres nothing there but I get this message in the syslogd: OTRS-CheckDB-10[26777]: [Error][Kernel::System::DB::new][Line:168]: Access denied for user 'otrs'@'localhost' (using password: YES) This is when I try to acces http://[server-ip]/otrs/ I know I haven't done the database setup yet. I tried but I cant access the installer.pl I will try to do it manually. Note: there are no message logged to the syslog or the error_log(apache) when I try to access installer.pl Anyone have a comment that could help me get this working? Thanx in advance for any help. Its appreciated. -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Patrick Ouellet - [EMAIL PROTECTED] Administrateur des serveurs reseaux Informatique - Poste 130 Microtec Securi-t inc. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= _ /o\ // \\ The ASCII Ribbon Campaign \\ // Against HTML eMail and \V/ Microsoft attachment /A\ http://arc.pasp.de/ // \\ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Delete tickets from Custom Queue
I am newbie for OTRS. could somebody help me with this. How can i delete the tickets which are present in the Queue (for eg. 'customer service'). Can it be done from the selectbox by writing the query ? if so please tell me the query or is there any other options ? Thanks in advance. --RT ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Problem with latest OTRS installation.
Did you install mod_perl with Apache? Try yum provides mod_perl and see if you have installed that package. Claude Watson On Thu, 2005-11-10 at 12:31, Patrick Ouellet wrote: Follow up on this. I have manually installed the databse under mysql, have logged myself using otrs user and pass and listed some table content. Everything seems to be there, so this doesn't seems like a database problem. Im really not an Apache Config expert. Is there a Apache expert in here who could lend me a hand? This would be much appreciated thanx you. Patrick Ouellet wrote: I installed the latest RPM on a Fedora Core 4 system. OTRS 2.0.3 Apache 2.0.54 PHP 5.0.4 Perl 5.8.6 mysql 4.1.14 After solving all the perl dependensies I was able to make apache start. But now the only thing I have is the dreaded 500 Internal Server Error. Apache will work just fine if I mv /etc/httpd/conf.d/otrs.conf /etc/httpd/conf.d/otrs.bak So I assume its really a OTRS problem. If I check the apache error log theres nothing there but I get this message in the syslogd: OTRS-CheckDB-10[26777]: [Error][Kernel::System::DB::new][Line:168]: Access denied for user 'otrs'@'localhost' (using password: YES) This is when I try to acces http://[server-ip]/otrs/ I know I haven't done the database setup yet. I tried but I cant access the installer.pl I will try to do it manually. Note: there are no message logged to the syslog or the error_log(apache) when I try to access installer.pl Anyone have a comment that could help me get this working? Thanx in advance for any help. Its appreciated. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Problem with latest OTRS installation.
Thanx for the answer Claude Unfortunately the problem reside elsewhere since Mod_perl 2.0.1 is installed What I have found tho while trying different thing is that if I edit /etc/httpd/conf.d/otrs.conf and comment out those two lines I am able to load the page. PerlModule Apache::Reload PerlInitHandler Appache::Reload I get to the login page of otrs. Not able to log so far because I dont know the default password but I shall find out quickly. I'll keep you posted. btw: Can someone tell me what those two lines actually do? (Apache::Reload?) Claude Watson wrote: Did you install mod_perl with Apache? Try yum provides mod_perl and see if you have installed that package. Claude Watson On Thu, 2005-11-10 at 12:31, Patrick Ouellet wrote: Follow up on this. I have manually installed the databse under mysql, have logged myself using otrs user and pass and listed some table content. Everything seems to be there, so this doesn't seems like a database problem. Im really not an Apache Config expert. Is there a Apache expert in here who could lend me a hand? This would be much appreciated thanx you. Patrick Ouellet wrote: I installed the latest RPM on a Fedora Core 4 system. OTRS 2.0.3 Apache 2.0.54 PHP 5.0.4 Perl 5.8.6 mysql 4.1.14 After solving all the perl dependensies I was able to make apache start. But now the only thing I have is the dreaded 500 Internal Server Error. Apache will work just fine if I mv /etc/httpd/conf.d/otrs.conf /etc/httpd/conf.d/otrs.bak So I assume its really a OTRS problem. If I check the apache error log theres nothing there but I get this message in the syslogd: OTRS-CheckDB-10[26777]: [Error][Kernel::System::DB::new][Line:168]: Access denied for user 'otrs'@'localhost' (using password: YES) This is when I try to acces http://[server-ip]/otrs/ I know I haven't done the database setup yet. I tried but I cant access the installer.pl I will try to do it manually. Note: there are no message logged to the syslog or the error_log(apache) when I try to access installer.pl Anyone have a comment that could help me get this working? Thanx in advance for any help. Its appreciated. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Patrick Ouellet - [EMAIL PROTECTED] Administrateur des serveurs reseaux Informatique - Poste 130 Microtec Securi-t inc. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= _ /o\ // \\ The ASCII Ribbon Campaign \\ // Against HTML eMail and \V/ Microsoft attachment /A\ http://arc.pasp.de/ // \\ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Delete tickets from Custom Queue
How can i delete tickets There is not a delete this ticket function, *ofcoarse not*. That's one of the beauty features of OTRS. :-) If you really want to delete tickets you can create a job for this. For example, I have created a queue 'Spam' in which possible spam tickets are moved. Every night a job runs to delete all the tickets in the Spam queue. If I want to remove a ticket, I just simply move it to the Spam queue. -- kind regards, Pim Rupert Lemonbit Internet ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Problem with latest OTRS installation.
Well I sorted it out. It works just fine if I comment out the two lines I have identified below. It bring up an error when I try to acces the Package Manager but I dont think this is a feature im going to use so its working. I have another question tho.. Its about esthetic.. how do I set a company name and logo in the customer front end? Thanx everyone :D Patrick Ouellet wrote: Thanx for the answer Claude Unfortunately the problem reside elsewhere since Mod_perl 2.0.1 is installed What I have found tho while trying different thing is that if I edit /etc/httpd/conf.d/otrs.conf and comment out those two lines I am able to load the page. PerlModule Apache::Reload PerlInitHandler Appache::Reload I get to the login page of otrs. Not able to log so far because I dont know the default password but I shall find out quickly. I'll keep you posted. btw: Can someone tell me what those two lines actually do? (Apache::Reload?) Claude Watson wrote: Did you install mod_perl with Apache? Try yum provides mod_perl and see if you have installed that package. Claude Watson On Thu, 2005-11-10 at 12:31, Patrick Ouellet wrote: Follow up on this. I have manually installed the databse under mysql, have logged myself using otrs user and pass and listed some table content. Everything seems to be there, so this doesn't seems like a database problem. Im really not an Apache Config expert. Is there a Apache expert in here who could lend me a hand? This would be much appreciated thanx you. Patrick Ouellet wrote: I installed the latest RPM on a Fedora Core 4 system. OTRS 2.0.3 Apache 2.0.54 PHP 5.0.4 Perl 5.8.6 mysql 4.1.14 After solving all the perl dependensies I was able to make apache start. But now the only thing I have is the dreaded 500 Internal Server Error. Apache will work just fine if I mv /etc/httpd/conf.d/otrs.conf /etc/httpd/conf.d/otrs.bak So I assume its really a OTRS problem. If I check the apache error log theres nothing there but I get this message in the syslogd: OTRS-CheckDB-10[26777]: [Error][Kernel::System::DB::new][Line:168]: Access denied for user 'otrs'@'localhost' (using password: YES) This is when I try to acces http://[server-ip]/otrs/ I know I haven't done the database setup yet. I tried but I cant access the installer.pl I will try to do it manually. Note: there are no message logged to the syslog or the error_log(apache) when I try to access installer.pl Anyone have a comment that could help me get this working? Thanx in advance for any help. Its appreciated. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Patrick Ouellet - [EMAIL PROTECTED] Administrateur des serveurs reseaux Informatique - Poste 130 Microtec Securi-t inc. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= _ /o\ // \\ The ASCII Ribbon Campaign \\ // Against HTML eMail and \V/ Microsoft attachment /A\ http://arc.pasp.de/ // \\ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Different BCC for different queues
Hi all, Is there a way to set different bcc email address for different queues? Thanks in advance. -- Best regards, Alexander ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] SMTP Problem
Hello - I have recently installed OTRS and it is a fine trouble ticket system, however I am having problems getting the email notifications to work on the FreeBSD system which I installed it upon. I know that SMTP works fine on the system since I have various other apps which use SMTP port 25 etc .. I am simply looking for my technicians to receive a notification when a new trouble ticket is created in the queue. I setup OTRS to use SMTP and not sendmail but it just seems that the software refuses to send out the email. --Glenn Campbell ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Added Field to customer_user
Hi,
We're in the pre-roll out customization phase and I'm interested in any
comments as to what we've done.
We wanted to add a company field (and later may add more) to the customer log
in create new account. We are also going to add a telephone field.
Here's what we did:
To add a company field to customer_user and capture to DB on new account:
1) Add field to otrs mysql table (ALTER TABLE statement, nulls allowed as data
already in table) - also changed the corresponding XML file.
2) add form input create account for CustomerLogin.dtl
3) moved $Self-{CustomerUser}{...} block from defaults.pm to config.pm to
customize.
4) in $Self-{CustomerUser}{...} block in config.pm added to map array the
company field array (copied and adapted Email item), NOTE: to make this work,
we needed to have the required element set as 0 not 1 (Item 5 in array).
Possibly this is because there was pre-existing data or that the db column
allows NULLS. Testing showed that the data entered the DB if 0 but not when 1.
So we are capturing it.
Here's where we want to go:
Have the Company data show up in the right sidebar information in the Agents
ticket view - we found the output file AgentTicketQueueTicketView.dtl, but are
having some trouble finding where the data set used here populates. We went
into the Ticket.pm file and found the SQL statement in the TicketGet, and added
and tested a new item CustomerCompanythat is returned in the dataset as
$Row[40]. But this doesn't seem to be what populates the dataset used in the
dtl file. We're total PERL tyro's, or at least I am (but have some experience
with other languages), so any help here will be greatly appreciated, and allow
us to understand how to make further customizations.
Future customizations include adding to preferences the ability for a customer
to edit email address, company and phone number (but not customer ID), and to
display Telephone and Company on all agent's ticket view pages.
Appreciatively,
Keith
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Re: [otrs] SMTP Problem
I have recently installed OTRS and it is a fine trouble ticket system, however I am having problems getting the email notifications to work on the FreeBSD system which I installed it upon. I know that SMTP works fine on the system since I have various other apps which use SMTP port 25 etc .. I am simply looking for my technicians to receive a notification when a new trouble ticket is created in the queue. I setup OTRS to use SMTP and not sendmail but it just seems that the software refuses to send out the email. Have you checked your maillog? -- kind regards, Pim Rupert Lemonbit Internet ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] SMTP Problem
Yes, I have checked the maillog and there are no entries for my otrs user. - Original Message - From: Pim Rupert (Lemonbit) [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Thursday, November 10, 2005 8:15 PM Subject: Re: [otrs] SMTP Problem I have recently installed OTRS and it is a fine trouble ticket system, however I am having problems getting the email notifications to work on the FreeBSD system which I installed it upon. I know that SMTP works fine on the system since I have various other apps which use SMTP port 25 etc .. I am simply looking for my technicians to receive a notification when a new trouble ticket is created in the queue. I setup OTRS to use SMTP and not sendmail but it just seems that the software refuses to send out the email. Have you checked your maillog? -- kind regards, Pim Rupert Lemonbit Internet ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] OTRS in Solaris and email
I recently installed otrs on Solaris2.8 and email is not working. I am trying to get the fetchmail and procmail up and running to get going...maybe i am wrong...i should look into other possibilities. Any one has successfully installed and configured otrs in Solaris with full functionality before...please help me... Thanks.. Kannan. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] FW:
Hi I am facing problem in creating customer groups. OTRS gives me a Warning: Sorry, feature not activ! Comment: CustomerGroupSupport needs to be activ in Kernel/Config.pm, read more about this feature in the documentation. Take care! Can anyone help me in activating this feature? I am using OTRS in Windows environment. Warm regards, Manish Sharma Programme Manager PTU's Gian Jyoti School of TQM Entrepreneurship Mobile: +91 98554 06222 Telephone: 0172 223 6187, 0172 5541187 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Taking Backup Creating Customer Group
Hi List, We are new to the OTRS Environment. We are using OTRS in windows xp. We need help to : Take backup of the mails Creating Customer Groups Please help. Thanks in advance Warm regards, Manish Sharma ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: Re: [otrs] SMTP Problem
Hi, have you checked the history of the tickets? are you shure that otrs is setup that correctly that i tries to send an email notification? if it is there should be an enty in he history of a new ticket that a notification was send. Li [EMAIL PROTECTED] schrieb am 11.11.2005 02:35:58: Yes, I have checked the maillog and there are no entries for my otrs user. - Original Message - From: Pim Rupert (Lemonbit) [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Thursday, November 10, 2005 8:15 PM Subject: Re: [otrs] SMTP Problem I have recently installed OTRS and it is a fine trouble ticket system, however I am having problems getting the email notifications to work on the FreeBSD system which I installed it upon. I know that SMTP works fine on the system since I have various other apps which use SMTP port 25 etc .. I am simply looking for my technicians to receive a notification when a new trouble ticket is created in the queue. I setup OTRS to use SMTP and not sendmail but it just seems that the software refuses to send out the email. Have you checked your maillog? -- kind regards, Pim Rupert Lemonbit Internet ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Configuring external database backends
Hello, I'm implementing OTRS at our site and was wondering if it would be possible to configure it to connect to an external customer database getting data from more than one table (I have customer login details in a table and customer data in another table). From what I understand, it won't be possible... however since I cannot create a view on remote database, is there any workaround to solve this issue ? I'm using OTRS 2.0.3 Regards A. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs-de] OTRS Betreff in Kopfzeile
Hallo otrs user, ich habe folgendes problem: zur übersichtlichkeit in der Queue Ansicht soll bei jedem Ticket oben in der Kopfzeile der Urbetreffs stehen. Das ging bei OTRS 1.3. Bei dem jetztigen neu aufgesetzen Server, funktioniert das gleiche Prinzip nicht mehr. Die dateien heißen zwar anders, aber eignetlich ist der gleiche Inhalt in ( Dateinamenähnlich mit drin ) wobei es deshalb kein Problem ist. Habe die Änderungen komplett übernommen. Ich weiß net wo das Problem ist Dateien des otrs 1.3 die bearbeitet wurden: otrs/Kernel/Output/HTML/Standard/TicketView.dtl otrs/Kernel/Output/HTML/Standard/AgentZoomHead.dtl otrs/Kernel/Modules/AgentQueueView.pm otrs/Kernel/System/Ticket.pm Dateien die in otrs das gleiche bedeutet: otrs/Kernel/Output/HTML/Standard/AgentTicketQueueTicketView.dtl otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl otrs/Kernel/Modules/AgentTicketQueue.pm otrs/Kernel/System/Ticket.pm ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
RE: [otrs-de] GenericAgent zum Tickets löschen - dringend
Hallo Marc, ich habe zwar keine Antwort auf Deine Anfrage, kann Dein Problem jedoch indirekt bestätigen. Du verwendest wohl OTRS 2.x. Bei dieser Version habe ich nämlich festgestellt, dass die Ticket# bei einstelligen Monatstagen 2 statt 1 Null enthält, also z.B für Deinen Fall eben nicht Ticket#20041006 sondern Ticket#20041006. Hier vermute ich einen Bug, der sich wohl nicht nur im Ticket-Generator, sondern auch beim Generieren der SQL-Anfragen auswirkt. Versuche doch mal Deine Ticketlöschung mit einem 2-stelligen Tagesdatum. Ciao, Alex p.s. Im OTRS-Bugzilla habe ich hierzu keinen Eintrag gefunden, jedoch bin ich nicht Bugzilla-Experte. Das Problem tritt vermutlich auf im Bereich von /opt/otrs/Kernel/System/Ticket/Number/DateChecksum.pm Zeile 42 folgende otrs-de schrieb: Hallo Liste, Grössere Probleme beim endgültigen Löschnversuch von Tickets. Da unserew ArticlePlain Tabelle 4GB erreicht hat, wir dadurch keine Emails mehr empfangen, muss ich die Tabelle etwas leerer bekommen. Nehme ich den GenericAgent und wähle Ticket erstellt zwischen z.B. 2003-10-10 bis 2004-10-06 und Nehme JA bei Tickets löschen wird der Datumsbereich bzw. damit verbunden die SQL-Abfrage falsch gestartet. No valid time format '2004-10-006 23:59:59'! Man beachte die 006. Nun die drigende Frage: Wie lautet die SQL-Abfrage im Klartext, damit ich das von Hand starten kann. Oder wo im OTRS kann der Fehler zu finden sein? Gruß Marc ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
RE: [otrs-de] eingeschränkter Kunden-Kontak t / Doku-Umfang
Hallo Marco, besten Dank für Deinen Hinweis - dieser geht genau in die Richtung die ich benötige. Übrigens muss ich an dieser Stelle mal erwähnen dass wohl die Doku von OTRS 2.x deutlich weniger umfangreich/aussagekräftig als bei 1.3 ist. Ist dies so oder habe ich hier was übersehen? Wo sind den neue Features wie ACLs dokumentiert? Wo ist die Layout-Anpassung mit *.dtl dokumentiert? u.s.w. Aus diesem Grund verwende ich hauptsächlich die CVS-Doku http://doc.otrs.org/cvs/de/html/ Wie ist Eure Erfahrung? Was ist der Grund für die Beschneidung der offiziellen Doku? Ciao, Alexander Hallo Alexander Ich hoffe ich kann dir bei der Problematik mit der Schließen Berechtigung ein wenig weiterhelfen. Wir sind auch am Überlegen in wie weit OTRS in Frage für uns kommt und wollten gern die Berechtigung ein Ticket schließen zu können gesondert vergeben können. Leider ist es so, dass OTRS zwar die Möglichkeit bietet - in der SysConfig im Admin Bereich - die close als Checkbox für die Benutzerrechtevergabe hinzuzufügen, jedoch hat diese leider keine Funktion. Da ich zum bearbeiten eines Tickets das rw benötige habe ich somit ganz automatisch auch das close Recht. Es ist also nicht möglich das rw Recht ohne das close Recht zu vergeben. Ein Lösungsansatz, den wir gefunden haben, benutzt Ticket ACL´s. Hiermit ist es möglich den Schließen Link in ausgewählten Queues auszublenden. Über die Zuweisung der Queues zu den Benutzergruppen kann quasi über Eck eine Vergabe der Close Berechtigung erfolgen. Siehe folgende Antwort von Martin Edenhofer: --- --- Additional Comments From martin.edenhofer at otrs.com 2005-10-23 14:31 --- Hi Marco, hmm.. das ist so, dass die close, forward, ... Permissions sich auf die jeweiligen Screensbeziehen. Es stimmt, dass wenn man ein Ticket Closed, dann ist man Owner und kann somit wieder alles machen. :-/ Ich glaube Du brauchst aber eigentlich etwas anderes. Ticket ACLs. :-) Da kannst Du z. B. sagen, ist ein Ticket in Queue A und hat Status B, dann darf der Status Geschlossen nicht mehr möglich sein. Siehe: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQID=68 -Martin -Marco _ Marco Segebrecht babiel gmbh klosterstr. 112 D-40211 Düsseldorf phone: +49 211 179 349 0 telefax: +49 211 179 349 29 ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
Re: [otrs-de] GenericAgent zum Tickets löschen - dringend
Hallo zusammen,
zwar in anderem Zusammenhang, aber wohl die selbe Fehlerursache
betreffend hab ich hier im Forum folgendes gefunden:
Hallo.
Ich habe nun ein Patch, der bei mir funktioniert.
Suche in DateChecksum.pm nach:
$Month = 0$Month if ($Month 10);
$Day = 0$Day if ($Day 10);
# read count
Ersetze durch:
while ( length( $Month ) 2 ) {
$Month = 0 . $Month;
}
while ( length( $Day ) 2 ) {
$Day = 0 . $Day;
}
# read count
-- Mit freundlichen Grüssen Andre Bauer System: Debian 3.1 / Apache 2.0.54 /
MySQL 4.0.24 / OTRS 2.0.3
Hoffentlich hilft's.
Gruß
Markus Nagel
Alexander Scholler schrieb:
Hallo Marc,
ich habe zwar keine Antwort auf Deine Anfrage, kann Dein Problem jedoch
indirekt bestätigen.
Du verwendest wohl OTRS 2.x.
Bei dieser Version habe ich nämlich festgestellt, dass die Ticket# bei
einstelligen Monatstagen 2 statt 1 Null enthält, also z.B für Deinen
Fall eben nicht Ticket#20041006 sondern Ticket#20041006.
Hier vermute ich einen Bug, der sich wohl nicht nur im Ticket-Generator,
sondern auch beim Generieren der SQL-Anfragen auswirkt.
Versuche doch mal Deine Ticketlöschung mit einem 2-stelligen Tagesdatum.
Ciao, Alex
p.s.
Im OTRS-Bugzilla habe ich hierzu keinen Eintrag gefunden, jedoch bin ich
nicht Bugzilla-Experte.
Das Problem tritt vermutlich auf im Bereich von
/opt/otrs/Kernel/System/Ticket/Number/DateChecksum.pm Zeile 42 folgende
otrs-de schrieb:
Hallo Liste,
Grössere Probleme beim endgültigen Löschnversuch von Tickets.
Da unserew ArticlePlain Tabelle 4GB erreicht hat, wir dadurch keine
Emails mehr empfangen,
muss ich die Tabelle etwas leerer bekommen.
Nehme ich den GenericAgent und wähle Ticket erstellt zwischen z.B.
2003-10-10 bis 2004-10-06 und
Nehme JA bei Tickets löschen wird der Datumsbereich bzw. damit verbunden
die SQL-Abfrage falsch
gestartet.
No valid time format '2004-10-006 23:59:59'!
Man beachte die 006.
Nun die drigende Frage: Wie lautet die SQL-Abfrage im Klartext, damit
ich das von Hand starten kann.
Oder wo im OTRS kann der Fehler zu finden sein?
Gruß
Marc
___
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Support oder Consulting fuer Ihr OTRS System?
= http://www.otrs.de/
___
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Support oder Consulting fuer Ihr OTRS System?
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Re[2]: [otrs-de] GenericAgent zum Tickets löschen - dringend
Hallo.
Mein Patch hilft allerdings nur für Tickets, die neu erstellt werden.
Die alten behalten Ihre falsche Ticketnummer.
Deiner SQL Abfrag hilft das also nicht.
Für die Zukunft würde ich empfehlen gleich auf dem Dateisystem statt
in der Datenbank zu speichern. Dann sollten sich solche Probleme
vermeiden lassen.
--
Mit freundlichen Grüssen
Andre Bauer
System: Debian 3.1 / Apache 2.0.54 / MySQL 4.0.24 / OTRS 2.0.3
ET Hallo zusammen,
ET zwar in anderem Zusammenhang, aber wohl die selbe Fehlerursache
ET betreffend hab ich hier im Forum folgendes gefunden:
Hallo.
Ich habe nun ein Patch, der bei mir funktioniert.
Suche in DateChecksum.pm nach:
$Month = 0$Month if ($Month 10);
$Day = 0$Day if ($Day 10);
# read count
Ersetze durch:
while ( length( $Month ) 2 ) {
$Month = 0 . $Month;
}
while ( length( $Day ) 2 ) {
$Day = 0 . $Day;
}
# read count
-- Mit freundlichen Grüssen Andre Bauer System: Debian 3.1 /
Apache 2.0.54 / MySQL 4.0.24 / OTRS 2.0.3
ET Hoffentlich hilft's.
ET Gruß
ET Markus Nagel
ET Alexander Scholler schrieb:
Hallo Marc,
ich habe zwar keine Antwort auf Deine Anfrage, kann Dein Problem jedoch
indirekt bestätigen.
Du verwendest wohl OTRS 2.x.
Bei dieser Version habe ich nämlich festgestellt, dass die Ticket# bei
einstelligen Monatstagen 2 statt 1 Null enthält, also z.B für Deinen
Fall eben nicht Ticket#20041006 sondern Ticket#20041006.
Hier vermute ich einen Bug, der sich wohl nicht nur im Ticket-Generator,
sondern auch beim Generieren der SQL-Anfragen auswirkt.
Versuche doch mal Deine Ticketlöschung mit einem 2-stelligen Tagesdatum.
Ciao, Alex
p.s.
Im OTRS-Bugzilla habe ich hierzu keinen Eintrag gefunden, jedoch bin ich
nicht Bugzilla-Experte.
Das Problem tritt vermutlich auf im Bereich von
/opt/otrs/Kernel/System/Ticket/Number/DateChecksum.pm Zeile 42 folgende
otrs-de schrieb:
Hallo Liste,
Grössere Probleme beim endgültigen Löschnversuch von Tickets.
Da unserew ArticlePlain Tabelle 4GB erreicht hat, wir dadurch keine
Emails mehr empfangen,
muss ich die Tabelle etwas leerer bekommen.
Nehme ich den GenericAgent und wähle Ticket erstellt zwischen z.B.
2003-10-10 bis 2004-10-06 und
Nehme JA bei Tickets löschen wird der Datumsbereich bzw. damit verbunden
die SQL-Abfrage falsch
gestartet.
No valid time format '2004-10-006 23:59:59'!
Man beachte die 006.
Nun die drigende Frage: Wie lautet die SQL-Abfrage im Klartext, damit
ich das von Hand starten kann.
Oder wo im OTRS kann der Fehler zu finden sein?
Gruß
Marc
___
OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/
Archiv: http://lists.otrs.org/pipermail/otrs-de/
Listenabo verwalten:
http://lists.otrs.org/cgi-bin/listinfo/otrs-de/
Support oder Consulting fuer Ihr OTRS System?
= http://www.otrs.de/
___
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[otrs-de] Problem bei Suche: ALLE Tickets werden aufgelistet
Hallo, ein Problem, das möglicherweise mit meinem schon beschriebenen zusammenhängt ist: Wenn ich eine Suche durchführe und die Anzahl der Tickets mehr ist als auf eine Seite passt, und dann auf den Link für die Anzeige der 2. Seite klicke, werden ALLE im Ticketsystem erfassten Tickets aufgelistet. Das Gleiche beim Klick auf den Link für die 1. Seite. Dem mit dem Link verknüpften URL nach vermute ich mal, dass das (letzte) Suchprofil nicht zwischengespeichert werden konnte. Gruß Thomas ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
[otrs-de] Such-Problem ist nun behoben
Hallo, dank Durchsuchen der Logs habe ich den Fehler gefunden und behoben: In der Tabelle search_profile fehlte das Objekt search_type Thomas ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
[otrs-de] OTRS 1.3.2 mit Apache2
Hallo zusammen, Habe Startprobleme mit meinem OTRS 1.3.2 auf einem SuSE 9.2 System. Nachdem ich alles eingerichtet und gestartet habe (MySQL, Apache2), kommt beim Ausführen des Befehls rcotrs start folgende Meldung: Starting OTRS Checking Apache ... failed! -- Please start the webserver at first! (rcapache start) -- MySQL und Apache2 sind gestartet. Ich habe kein Update vorgenommen wie in einer früheren Nachricht angegeben, sondern eine Neuinstallation. Der Hinweis, die Datei apache2-httpd.include.conf in der httpd.conf zu includen, brachte keine Besserung. Ich beziehe mich auf die Diskussion cronjobs vom Juli 2005. Vielen Dank Marco Bayer ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
AW: [otrs-de] OTRS 1.3.2 mit Apache2
Hallo Kai, Apache2 läuft eindeutig, wird auch mit dem ps aux |grep apache2 Befehl bestätigt. Das Problem ist, dass OTRS beim Start nach Apache und nicht Apache2 fragt. Wie bringe ich OTRS dazu, dass es mit Apache2 läuft? -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Kai Andresen Gesendet: Freitag, 11. November 2005 08:06 An: User questions and discussions about OTRS.org in German Betreff: AW: [otrs-de] OTRS 1.3.2 mit Apache2 Hallo Marco, bist du dir sicher, dass Apache läuft? Was bringt ein ps aux |grep apache2? Die Fehlermeldung scheint ja zunächst einmal eindeutig zu sein. Gruß Kai -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von SALT Mobile Systems GmbH - Marco Bayer Gesendet: Freitag, 11. November 2005 08:02 An: otrs-de@otrs.org Betreff: [otrs-de] OTRS 1.3.2 mit Apache2 Hallo zusammen, Habe Startprobleme mit meinem OTRS 1.3.2 auf einem SuSE 9.2 System. Nachdem ich alles eingerichtet und gestartet habe (MySQL, Apache2), kommt beim Ausführen des Befehls rcotrs start folgende Meldung: Starting OTRS Checking Apache ... failed! -- Please start the webserver at first! (rcapache start) -- MySQL und Apache2 sind gestartet. Ich habe kein Update vorgenommen wie in einer früheren Nachricht angegeben, sondern eine Neuinstallation. Der Hinweis, die Datei apache2-httpd.include.conf in der httpd.conf zu includen, brachte keine Besserung. Ich beziehe mich auf die Diskussion cronjobs vom Juli 2005. Vielen Dank Marco Bayer ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? =http://www.otrs.de/ ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? =http://www.otrs.de/ ___ OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/ Archiv: http://lists.otrs.org/pipermail/otrs-de/ Listenabo verwalten: http://lists.otrs.org/cgi-bin/listinfo/otrs-de/ Support oder Consulting fuer Ihr OTRS System? = http://www.otrs.de/
