On 4/4/2016 10:45 AM, Nick Bright wrote:
Greetings,
I have an older installation of OTRS v3, attempting to use a REST
transport for a Web Services provider.
Looking at
https://otrs.github.io/doc/manual/admin/3.2/en/html/genericinterface.html
this appears to be possible, as REST is clearly listed in the Network
Transport segment of the diagram.
However, when configuring a Web Service, the REST transport isn't
available. On the filesystem under
Kernel/GenericInterface/Transport/HTTP/ there is a REST.pm file, which
seems to also indicate that it should be supported.
The issue seems to be that in SysConfig under
GenericInterface::Transport::ModuleRegistration I only have SOAP and
Test.
I've been searching for a way to try to register the REST module, but
I haven't been able to find it.
Do I simply need to copy the HTTP::SOAP configuration and change it to
say REST, or is there a script/command to actually "Register" the module?
Thanks,
It looks like this many not actually be supported, even though the way
the documentation reads it does appear to be supported.
https://www.otrs.com/release-notes-otrs-help-desk-4-beta1/
These v4b1 release notes state:
"3. WORKING WITH EXTERNAL SYSTEMS
The GenericInterface now also supports HTTP REST as network
transport protocol.
"
As such, I would interpret this as HTTP REST is not available to the
GenericInterface in v3.
Is this correct?
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