Re: [otrs] Installation documentation somewhat bias away from PostgreSQL
Hi Paul, You're right that most emphasis is on running OTRS on MySQL - but also most people deploy OTRS on MySQL. This could be just because the emphasis of the documentation of course... Although for upcoming OTRS 3.3 we have improved the web installer so you can also use it for deploying OTRS on PostgreSQL, Oracle or Microsoft SQL Server. I think the best instructions for how to deploy on PostgreSQL are here: https://github.com/OTRS/otrs/blob/rel-3_2/README.database.md If you have trouble with 'otrs' user on startup, this is because the PostgreSQL server typically uses 'ident' authentication by default on a stock install. This means the linux user id is used for database permissions; but apache typically does not run under the 'otrs' user that is running the cron jobs. You can fix it by changing the authentication mode of PostgreSQL (as pointed to in the link above). Alternatively you can also change the user that runs the web server. -- Michiel Beijen Senior Developer OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 I: http://www.otrs.com OTRS 3.2 - More than a Help Desk System – Process and Customer Management – Be an early bird with our special offer - http://j.mp/11TFPSr On Fri, May 31, 2013 at 10:26 AM, Paul Simons paul.sim...@onair.aero wrote: Hello I am trying to install OTRS over PostgreSQL, over CentOS. The documentation (although extremely good) is not a lot of help in my case . The emphasis is squarely on MySQL and the ‘installer.pl’ WEB GUI which ‘only works with MySQL’ :-( All other configurations are consigned to rather brief footnotes. Is there someone who has installed this variant and is willing to post a step-by-step guide? Specifically I am have trouble with ‘otrs’ user access permissions on start up. Regards ___ Paul Simons Disclaimer: This e-mail (and any attachments to it) is confidential and intended solely for the named person/s to whom it is addressed. If you are not an intended recipient, please notify us immediately and delete the email from your system. Any review, dissemination or other use of it in these circumstances is prohibited. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Installation documentation somewhat bias away from PostgreSQL
Hi Michiel Thank you for this advice and the links. Very glad to hear installer is being updated Regards ___ Paul Simons -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Monday, June 03, 2013 10:09 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Installation documentation somewhat bias away from PostgreSQL Hi Paul, You're right that most emphasis is on running OTRS on MySQL - but also most people deploy OTRS on MySQL. This could be just because the emphasis of the documentation of course... Although for upcoming OTRS 3.3 we have improved the web installer so you can also use it for deploying OTRS on PostgreSQL, Oracle or Microsoft SQL Server. I think the best instructions for how to deploy on PostgreSQL are here: https://github.com/OTRS/otrs/blob/rel-3_2/README.database.md If you have trouble with 'otrs' user on startup, this is because the PostgreSQL server typically uses 'ident' authentication by default on a stock install. This means the linux user id is used for database permissions; but apache typically does not run under the 'otrs' user that is running the cron jobs. You can fix it by changing the authentication mode of PostgreSQL (as pointed to in the link above). Alternatively you can also change the user that runs the web server. -- Michiel Beijen Senior Developer OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 I: http://www.otrs.com OTRS 3.2 - More than a Help Desk System – Process and Customer Management – Be an early bird with our special offer - http://j.mp/11TFPSr On Fri, May 31, 2013 at 10:26 AM, Paul Simons paul.sim...@onair.aero wrote: Hello I am trying to install OTRS over PostgreSQL, over CentOS. The documentation (although extremely good) is not a lot of help in my case . The emphasis is squarely on MySQL and the ‘installer.pl’ WEB GUI which ‘only works with MySQL’ :-( All other configurations are consigned to rather brief footnotes. Is there someone who has installed this variant and is willing to post a step-by-step guide? Specifically I am have trouble with ‘otrs’ user access permissions on start up. Regards ___ Paul Simons Disclaimer: This e-mail (and any attachments to it) is confidential and intended solely for the named person/s to whom it is addressed. If you are not an intended recipient, please notify us immediately and delete the email from your system. Any review, dissemination or other use of it in these circumstances is prohibited. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Disclaimer: This e-mail (and any attachments to it) is confidential and intended solely for the named person/s to whom it is addressed. If you are not an intended recipient, please notify us immediately and delete the email from your system. Any review, dissemination or other use of it in these circumstances is prohibited. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Installation documentation somewhat bias away from PostgreSQL
Any chance of releasing the 'installer.pl' before the official date? I could test it for you ;-) ___ Paul Simons -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Paul Simons Sent: Monday, June 03, 2013 11:34 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Installation documentation somewhat bias away from PostgreSQL Hi Michiel Thank you for this advice and the links. Very glad to hear installer is being updated Regards ___ Paul Simons -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Monday, June 03, 2013 10:09 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Installation documentation somewhat bias away from PostgreSQL Hi Paul, You're right that most emphasis is on running OTRS on MySQL - but also most people deploy OTRS on MySQL. This could be just because the emphasis of the documentation of course... Although for upcoming OTRS 3.3 we have improved the web installer so you can also use it for deploying OTRS on PostgreSQL, Oracle or Microsoft SQL Server. I think the best instructions for how to deploy on PostgreSQL are here: https://github.com/OTRS/otrs/blob/rel-3_2/README.database.md If you have trouble with 'otrs' user on startup, this is because the PostgreSQL server typically uses 'ident' authentication by default on a stock install. This means the linux user id is used for database permissions; but apache typically does not run under the 'otrs' user that is running the cron jobs. You can fix it by changing the authentication mode of PostgreSQL (as pointed to in the link above). Alternatively you can also change the user that runs the web server. -- Michiel Beijen Senior Developer OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 I: http://www.otrs.com OTRS 3.2 - More than a Help Desk System – Process and Customer Management – Be an early bird with our special offer - http://j.mp/11TFPSr On Fri, May 31, 2013 at 10:26 AM, Paul Simons paul.sim...@onair.aero wrote: Hello I am trying to install OTRS over PostgreSQL, over CentOS. The documentation (although extremely good) is not a lot of help in my case . The emphasis is squarely on MySQL and the ‘installer.pl’ WEB GUI which ‘only works with MySQL’ :-( All other configurations are consigned to rather brief footnotes. Is there someone who has installed this variant and is willing to post a step-by-step guide? Specifically I am have trouble with ‘otrs’ user access permissions on start up. Regards ___ Paul Simons Disclaimer: This e-mail (and any attachments to it) is confidential and intended solely for the named person/s to whom it is addressed. If you are not an intended recipient, please notify us immediately and delete the email from your system. Any review, dissemination or other use of it in these circumstances is prohibited. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Disclaimer: This e-mail (and any attachments to it) is confidential and intended solely for the named person/s to whom it is addressed. If you are not an intended recipient, please notify us immediately and delete the email from your system. Any review, dissemination or other use of it in these circumstances is prohibited. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Disclaimer: This e-mail (and any attachments to it) is confidential and intended solely for the named person/s to whom it is addressed. If you are not an intended recipient, please notify us immediately and delete the email from your system. Any review, dissemination or other use of it in these circumstances is prohibited. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Installation documentation somewhat bias away from PostgreSQL
Hi Paul, On Mon, Jun 3, 2013 at 6:19 AM, Paul Simons paul.sim...@onair.aero wrote: Any chance of releasing the 'installer.pl' before the official date? I could test it for you ;-) We'll have beta's before the release as usual. Also, it's on github, so you could check it there if you want, you'll find it in the 'master' branch: https://github.com/OTRS/otrs/tree/master And if you want to test it out probably the easiest way is to use the beta of the Windows Installer which already contains a backport of the new Web Installer: http://www.otrs.com/en/open-source/community-news/release-notes-otrs-windows-installer-300-beta3/ -- Mike - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Installation documentation somewhat bias away from PostgreSQL
On May 31, 2013, at 10:26 AM, Paul Simons paul.sim...@onair.aero wrote: Hello Hi I am trying to install OTRS over PostgreSQL, over CentOS. That's exactly what I run. The documentation (although extremely good) is not a lot of help in my case . The emphasis is squarely on MySQL and the ‘installer.pl’ WEB GUI which ‘only works with MySQL’ :-( All other configurations are consigned to rather brief footnotes. Is there someone who has installed this variant and is willing to post a step-by-step guide? Specifically I am have trouble with ‘otrs’ user access permissions on start up. […] Follow these steps: http://doc.otrs.org/3.2/en/html/manual-installation-of-otrs.html#database-configuration There are not pitfalls. Just check if all Perl modules are installed and keep an eye on the Apache httpd configuration when using mod_perl, I recommend to avoid mod_perl during the setup. Did you tried it like explained int the manual? hth, Roy -- Roy Kaldung e-mail: r...@kaldung.com - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Installation on Windows of 3.1 B2
Hi Timothy, Simply install beta3 from our site, it has been released today ! Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Making OTRS even better! Exclusive Feature Add-Ons improve usability of OTRS and extend its functionality: http://j.mp/ndQvZj On Mon, Dec 19, 2011 at 20:31, Timothy J. Deerinck tdeeri...@networkp.com wrote: Has the B2 tarball been fixed? If not, is there an easy way for me to update the Windows B1 to B2? Thanks much, Timothy J. Deerinck Owner / Senior Network Systems Engineer -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Tuesday, December 13, 2011 12:04 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Installation on Windows of 3.1 B2 Hi Timothy, there was an unfortunate issue when creating the tarball for 3.1beta2, one of the modules was not bundled. This causes your issue. Please try beta1 for now :( -- Mike On Tue, Dec 13, 2011 at 16:46, Timothy J. Deerinck tdeeri...@networkp.com wrote: Hello all, Has anyone run into the problem of getting an Internal Server when completing the install of OTRS 3.1B2? Right after testing the mail setup, which is successful in my case, the error comes up and the setup does not complete. If I then login to the system, it is still appearing to be in install mode. If I click on Admin and then Customer Company and try to add a Customer Company, the Internal Server error again comes up. Any ideas?? Thanks much in advance, Timothy J. Deerinck This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and is strictly prohibited by law. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and is strictly prohibited by law. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Installation on Windows of 3.1 B2
Has the B2 tarball been fixed? If not, is there an easy way for me to update the Windows B1 to B2? Thanks much, Timothy J. Deerinck Owner / Senior Network Systems Engineer -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Tuesday, December 13, 2011 12:04 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Installation on Windows of 3.1 B2 Hi Timothy, there was an unfortunate issue when creating the tarball for 3.1beta2, one of the modules was not bundled. This causes your issue. Please try beta1 for now :( -- Mike On Tue, Dec 13, 2011 at 16:46, Timothy J. Deerinck tdeeri...@networkp.com wrote: Hello all, Has anyone run into the problem of getting an Internal Server when completing the install of OTRS 3.1B2? Right after testing the mail setup, which is successful in my case, the error comes up and the setup does not complete. If I then login to the system, it is still appearing to be in install mode. If I click on Admin and then Customer Company and try to add a Customer Company, the Internal Server error again comes up. Any ideas?? Thanks much in advance, Timothy J. Deerinck This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and is strictly prohibited by law. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and is strictly prohibited by law. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Installation on Windows of 3.1 B2
Mike, Thanks very much! That will prevent more hair pulling!! :) Regards, Timothy J. Deerinck -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Tuesday, December 13, 2011 12:04 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Installation on Windows of 3.1 B2 Hi Timothy, there was an unfortunate issue when creating the tarball for 3.1beta2, one of the modules was not bundled. This causes your issue. Please try beta1 for now :( -- Mike On Tue, Dec 13, 2011 at 16:46, Timothy J. Deerinck tdeeri...@networkp.com wrote: Hello all, Has anyone run into the problem of getting an Internal Server when completing the install of OTRS 3.1B2? Right after testing the mail setup, which is successful in my case, the error comes up and the setup does not complete. If I then login to the system, it is still appearing to be in install mode. If I click on Admin and then Customer Company and try to add a Customer Company, the Internal Server error again comes up. Any ideas?? Thanks much in advance, Timothy J. Deerinck This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and is strictly prohibited by law. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and is strictly prohibited by law. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Installation on Windows of 3.1 B2
Mike, Probably a silly question, but after I install the Beta 1 on Windows, how can I get it up to Beta 2 for the version number? Do I have to wait for Beta 3? Thanks, Timothy J. Deerinck -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Tuesday, December 13, 2011 12:04 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Installation on Windows of 3.1 B2 Hi Timothy, there was an unfortunate issue when creating the tarball for 3.1beta2, one of the modules was not bundled. This causes your issue. Please try beta1 for now :( -- Mike On Tue, Dec 13, 2011 at 16:46, Timothy J. Deerinck tdeeri...@networkp.com wrote: Hello all, Has anyone run into the problem of getting an Internal Server when completing the install of OTRS 3.1B2? Right after testing the mail setup, which is successful in my case, the error comes up and the setup does not complete. If I then login to the system, it is still appearing to be in install mode. If I click on Admin and then Customer Company and try to add a Customer Company, the Internal Server error again comes up. Any ideas?? Thanks much in advance, Timothy J. Deerinck This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and is strictly prohibited by law. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and is strictly prohibited by law. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Installation on Windows of 3.1 B2
Hi Timothy, there was an unfortunate issue when creating the tarball for 3.1beta2, one of the modules was not bundled. This causes your issue. Please try beta1 for now :( -- Mike On Tue, Dec 13, 2011 at 16:46, Timothy J. Deerinck tdeeri...@networkp.com wrote: Hello all, Has anyone run into the problem of getting an Internal Server when completing the install of OTRS 3.1B2? Right after testing the mail setup, which is successful in my case, the error comes up and the setup does not complete. If I then login to the system, it is still appearing to be in install mode. If I click on Admin and then Customer Company and try to add a Customer Company, the Internal Server error again comes up. Any ideas?? Thanks much in advance, Timothy J. Deerinck This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and is strictly prohibited by law. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Installation guide for FreeBSD ...
Problem fixed: sudo cpan -i Apache2::Reload On Wed, 2010-04-21 at 12:49 +0200, Kiffin Gish wrote: I'm struggling to get OTRS installed on my FreeBSD server, e.g. Can't locate Apache2/Reload.pm etc. Is there a guide available that explains how to do this? -- Kiffin Gish kiffin.g...@planet.nl Gouda, The Netherlands - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation: Software error (FreeBSD, MySQL, OTRS 2.4)
Hi Frank, to check if perl environment is working well use: shell perl -cw /serv/opt/otrs/bin/cgi-bin/installer.pl The result is bin/cgi-bin/installer.pl syntax OK it seems that it's something (e. g. file permission related to the user/web server user which is executing installer.pl. If not, then the error message will give your more detail about your problem. :) -Martin On 25.09.2009, at 16:44, Frank Goenninger - Consequor Consulting AG wrote: Hello OTRSers, I am a bloody newbie re OTRS. In a brave attempt to install OTRS 2.4 on FreeBSD 7.2 with MySQL 5.1.38 using Perl 5.10.1 I get the following error: Software error: Can't locate object method new via package Kernel::Config at / serv/opt/otrs/bin/cgi-bin/installer.pl line 53, DATA line 275. This occurs after having enter the database info on screen #2 in the Installer ( http://web.consequor.eu/otrs/installer.pl ). I ran out of ideas as all checks I could find via WWW and mailing lists just say Syntax OK and that's about it. I double checked the perl env and all modules are installed ok. Any ideas, hints, advice really appreciated! TIA! Cheers Frank - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation: Software error (FreeBSD, MySQL, OTRS 2.4)
Hi Martin, Am 27.09.2009 um 13:53 schrieb Martin Edenhofer: Hi Frank, to check if perl environment is working well use: shell perl -cw /serv/opt/otrs/bin/cgi-bin/installer.pl It does. The result is bin/cgi-bin/installer.pl syntax OK it seems that it's something (e. g. file permission related to the user/web server user which is executing installer.pl. If not, then the error message will give your more detail about your problem. :) The actual problem was that I used apache2-httpd.include.conf in my httpd.conf. I then changed to apache2-httpd-new.include.conf. And the problem was gone. Why? I actually really seriously don't know. And I don't have the time to clearify currently. Anyway: OTRS works. Customization in the works now. Thanks for replying. Cheers! Frank On 25.09.2009, at 16:44, Frank Goenninger - Consequor Consulting AG wrote: Hello OTRSers, I am a bloody newbie re OTRS. In a brave attempt to install OTRS 2.4 on FreeBSD 7.2 with MySQL 5.1.38 using Perl 5.10.1 I get the following error: Software error: Can't locate object method new via package Kernel::Config at / serv/opt/otrs/bin/cgi-bin/installer.pl line 53, DATA line 275. This occurs after having enter the database info on screen #2 in the Installer ( http://web.consequor.eu/otrs/installer.pl ). I ran out of ideas as all checks I could find via WWW and mailing lists just say Syntax OK and that's about it. I double checked the perl env and all modules are installed ok. Any ideas, hints, advice really appreciated! TIA! Cheers Frank - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation support
On Tue, Aug 18, 2009 at 5:33 AM, Codatel Listsli...@codatel.com.au wrote: is there anyone who is interested in assisting with installation and configuration of an otrs system. or is there anyone who can point me to an appropriate person or company who can assist with this? Well, the obvious answer is the OTRS people, is it not? http://www.otrs.com/en/ -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of In Defense of Food - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation support
* Codatel Lists li...@codatel.com.au: is there anyone who is interested in assisting with installation and configuration of an otrs system. or is there anyone who can point me to an appropriate person or company who can assist with this? On which platform? -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebra...@charite.de | http://www.charite.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation support
linux On 18/08/2009, at 7:47 PM, Ralf Hildebrandt wrote: * Codatel Lists li...@codatel.com.au: is there anyone who is interested in assisting with installation and configuration of an otrs system. or is there anyone who can point me to an appropriate person or company who can assist with this? On which platform? -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebra...@charite.de | http://www.charite.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation otrs 2.4.1
Your webserver doesn't recognise this as a file that it can process and so it is just returning the file itself. What webserver are you using? Apache? Have a look at the Apache doc to set this up; http://httpd.apache.org/docs/2.2/howto/cgi.html Rory Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2009/8/5 Davis, Sam sam.da...@aaipharma.com: Greetings, I am experiencing a problem with the installation of OTRS 2.4.1. I have installed the web server and need to implement the database but everytime I execute in a browser http://localhost/otrs/installer.pl . I get the error the extension .pl is unknown and wants to download the file. Does anyone has any suggestions. Best Regards, Sam Davis ___ Sam Davis System Adminstrator AAIPharma c/ Rosa de Lima, 1-bis, Edificio Alba 28290 Las Matas (Madrid) Tel: +34 91 372 6065 (Direct) Fax: +34 91 372 6060 sam.da...@aaipharma.com www.aaipharma.com ___ The content of this e-mail and any attachments to it is intended only for the confidential use of the intended recipient(s). If you are not the intended recipient(s), you are hereby notified that you have received this communication in error and that any disclosure, copying, distribution, or the taking of any action in reliance on the contents of this e-mail is strictly prohibited and that the documents should be returned to the author immediately. If you have received this email in error, please notify the author by using the reply key immediately. P Please consider the Environment before printing this e-mail. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation path
Thanks a Ton... I will get back if i have issues On Sat, Jun 27, 2009 at 6:25 AM, Karlos Jelez otrs...@gmail.com wrote: Hi, I have been using OTRS for 4 years and I have 4 OTRS installations on one box. I use P4, 2 GB, 80 GB, FreeBSD 7, Apache2, 100 Mb/s Every OTRS installation is using its path. Apache crontab must be configured to serve the 4 OTRS installations. I did install from sources. I will try to answer specific questions to help you. Karlos, 2009/6/25 sumeet jain sumeetcj...@gmail.com Does OTRS needs to be installed at /opt/otrs/ Only? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation path
Hi all, Thanks.. Actually, the documentation suggests /op/ at all the places,so was confused. Also, seems its possible to run multiple instances of OTRS in one machine... I havent tried but want to do it... Any suggestions/experiences welcome.. My 2 Cents :D http://faq.otrs.org/otrs/public.pl?Action=PublicFAQItemID=289 --Shawn - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation path
Are you using binary installation. If you are using source installation then this should not be an issue. Thanks, Yogesh -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Shawn Beasley Sent: Friday, June 26, 2009 11:20 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Installation path Hi all, Thanks.. Actually, the documentation suggests /op/ at all the places,so was confused. Also, seems its possible to run multiple instances of OTRS in one machine... I havent tried but want to do it... Any suggestions/experiences welcome.. My 2 Cents :D http://faq.otrs.org/otrs/public.pl?Action=PublicFAQItemID=289 --Shawn - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation path
Hi, I have been using OTRS for 4 years and I have 4 OTRS installations on one box. I use P4, 2 GB, 80 GB, FreeBSD 7, Apache2, 100 Mb/s Every OTRS installation is using its path. Apache crontab must be configured to serve the 4 OTRS installations. I did install from sources. I will try to answer specific questions to help you. Karlos, 2009/6/25 sumeet jain sumeetcj...@gmail.com Does OTRS needs to be installed at /opt/otrs/ Only? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation path
Hi, I don't think its mandatory having otrs in /opt either because in many case you can find $OTRS_HOME or $HOME used for the crontab script runned by user otrs. On Thu, Jun 25, 2009 at 11:55 AM, sumeet jain sumeetcj...@gmail.com wrote: Does OTRS needs to be installed at /opt/otrs/ Only? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation path
I have 2 installations in the same server, one in the default path, the other in /opt/otrs2, each one with its own database, both are working fine, so I think it's possible to put it anywhere. Regards, Juan Ferreyra sumeet jain wrote: Does OTRS needs to be installed at /opt/otrs/ Only? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation path
Are both using mod_perl? I only get this working, one with mod_perl, the other without mod_perl. which version do you use? Greetz, Jan Op 25-jun-09, om 15:21 heeft Juan Ferreyra het volgende geschreven: I have 2 installations in the same server, one in the default path, the other in /opt/otrs2, each one with its own database, both are working fine, so I think it's possible to put it anywhere. Regards, Juan Ferreyra sumeet jain wrote: Does OTRS needs to be installed at /opt/otrs/ Only? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation path
We are still not using mod_perl because we are in a dev early fase, we are using otrs version 2.3.4. You can try to configure 2 different virtual hosts in apache. Jan Schuer wrote: Are both using mod_perl? I only get this working, one with mod_perl, the other without mod_perl. which version do you use? Greetz, Jan Op 25-jun-09, om 15:21 heeft Juan Ferreyra het volgende geschreven: I have 2 installations in the same server, one in the default path, the other in /opt/otrs2, each one with its own database, both are working fine, so I think it's possible to put it anywhere. Regards, Juan Ferreyra sumeet jain wrote: Does OTRS needs to be installed at /opt/otrs/ Only? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation path
Thanks.. Actually, the documentation suggests /op/ at all the places,so was confused. Also, seems its possible to run multiple instances of OTRS in one machine... I havent tried but want to do it... Any suggestions/experiences welcome.. On 6/25/09, Juan Ferreyra jferre...@tenroses.com.ar wrote: We are still not using mod_perl because we are in a dev early fase, we are using otrs version 2.3.4. You can try to configure 2 different virtual hosts in apache. Jan Schuer wrote: Are both using mod_perl? I only get this working, one with mod_perl, the other without mod_perl. which version do you use? Greetz, Jan Op 25-jun-09, om 15:21 heeft Juan Ferreyra het volgende geschreven: I have 2 installations in the same server, one in the default path, the other in /opt/otrs2, each one with its own database, both are working fine, so I think it's possible to put it anywhere. Regards, Juan Ferreyra sumeet jain wrote: Does OTRS needs to be installed at /opt/otrs/ Only? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] installation on FreeBSD Jail
Hi Jerais, You probably noticed that Log.pm uses the System-V shared memory queues to store the system log messages for displaying these in the web frontend. I currently do not have access to a FreeBSD system, but there is a kernel configuration flag to enable System-V shmem: see the SYSVSHM option in the Handbook: http://www.freebsd.org/doc/en/books/handbook/kernelconfig-config.html - is this enabled in your kernel? Also, have you enabled jail.sysvipc_allowed sysctl for kernel? This is necessary to allow access to shmget et al. from a jail. Can you share your experiences with running OTRS on Lighty? Do you also use fcgi? Were there any caveats configuring it, and can you share your configuration setup? Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Jun 3, 2009 at 12:44, Jerais A. Al-Jeraisy r...@jerais.com wrote: Hi all, well, i've this strange problem and i'm sure you gonna help me :-). - the problem is: when i run -though web- installer.pl or index.pl i'm getting this error message: Function not implemented at /usr/local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 93. - this is the environment that i'm gonna install OTRS on: FreeBSD 7.1. -Jailed-. Webserver: lighttpd-1.4.22 Perl version: v5.10.0 perl-OTRS modules: ./otrs.checkModules o CGIok (v3.43) o Date::Pcalcok (v1.2) o Date::Format...ok (v2.22) o DBIok (v1.607) o DBD::mysql.ok (v4.010) o Digest::MD5ok (v2.38) o Crypt::PasswdMD5...ok (v1.3) o LWP::UserAgent.ok (v5.826) o IO::Scalar.ok (v2.110) o IO::Wrap...ok (v2.110) o MIME::Base64...ok (v3.07) o Mail::Internet.ok (v2.04) o MIME::Toolsok (v5.427) o Net::DNS...ok (v0.65) o Net::POP3..ok (v2.29) o Net::POP3::SSLWrapper...not installed! (not required / for SSL connections) o Net::IMAP::Simple..not installed! (not required / for IMAP connections) o Net::IMAP::Simple::SSL..not installed! (not required / for SSL connections) o Net::SMTP..ok (v2.31) o Authen::SASLok (v2.12) o Net::LDAP..not installed! (not required / for directory authentication) o GD.ok (v2.41) o GD::Textok (v0.86) o GD::Graph...ok (v1.44_01) o GD::Graph::linesok (v1.17) o GD::Text::Align.ok (v1.18) o PDF::API2..ok (v0.73) o Compress::Zlib..ok (v2.015) o XML::Parserok (v2.36) this is the first time i'm getting this with OTRS, and i'm struggling since 2days to solve it. appreacitaced your help in advance. -- Jerais A. Al-Jeraisy, RHCE Sr. Systems Specialist email: r...@jerais.com website: http://www.jerais.com Knowledge is power, and power corrupts. Study hard, Be evil! --unknown - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] installation on FreeBSD Jail
Hi Michiel, thank you man, you made my day, i thought no one faced/know my issue! i'll check the servers this week and get back, appreciated. btw, for Lighty + OTRS how-to, consider it done, i'll send it to the maillist next week, insha'allah. -- Jerais A. Al-Jeraisy, RHCE, LPIC, Linux+. Sr. Systems Specialist email: r...@jerais.com website: http://www.jerais.com Knowledge is power, and power corrupts. Study hard, Be evil! --unknown On Mon, Jun 8, 2009 at 1:07 PM, Michiel Beijen mich...@beefreeit.nl wrote: Hi Jerais, You probably noticed that Log.pm uses the System-V shared memory queues to store the system log messages for displaying these in the web frontend. I currently do not have access to a FreeBSD system, but there is a kernel configuration flag to enable System-V shmem: see the SYSVSHM option in the Handbook: http://www.freebsd.org/doc/en/books/handbook/kernelconfig-config.html - is this enabled in your kernel? Also, have you enabled jail.sysvipc_allowed sysctl for kernel? This is necessary to allow access to shmget et al. from a jail. Can you share your experiences with running OTRS on Lighty? Do you also use fcgi? Were there any caveats configuring it, and can you share your configuration setup? Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Jun 3, 2009 at 12:44, Jerais A. Al-Jeraisy r...@jerais.comwrote: Hi all, well, i've this strange problem and i'm sure you gonna help me :-). - the problem is: when i run -though web- installer.pl or index.pl i'm getting this error message: Function not implemented at /usr/local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 93. - this is the environment that i'm gonna install OTRS on: FreeBSD 7.1. -Jailed-. Webserver: lighttpd-1.4.22 Perl version: v5.10.0 perl-OTRS modules: ./otrs.checkModules o CGIok (v3.43) o Date::Pcalcok (v1.2) o Date::Format...ok (v2.22) o DBIok (v1.607) o DBD::mysql.ok (v4.010) o Digest::MD5ok (v2.38) o Crypt::PasswdMD5...ok (v1.3) o LWP::UserAgent.ok (v5.826) o IO::Scalar.ok (v2.110) o IO::Wrap...ok (v2.110) o MIME::Base64...ok (v3.07) o Mail::Internet.ok (v2.04) o MIME::Toolsok (v5.427) o Net::DNS...ok (v0.65) o Net::POP3..ok (v2.29) o Net::POP3::SSLWrapper...not installed! (not required / for SSL connections) o Net::IMAP::Simple..not installed! (not required / for IMAP connections) o Net::IMAP::Simple::SSL..not installed! (not required / for SSL connections) o Net::SMTP..ok (v2.31) o Authen::SASLok (v2.12) o Net::LDAP..not installed! (not required / for directory authentication) o GD.ok (v2.41) o GD::Textok (v0.86) o GD::Graph...ok (v1.44_01) o GD::Graph::linesok (v1.17) o GD::Text::Align.ok (v1.18) o PDF::API2..ok (v0.73) o Compress::Zlib..ok (v2.015) o XML::Parserok (v2.36) this is the first time i'm getting this with OTRS, and i'm struggling since 2days to solve it. appreacitaced your help in advance. -- Jerais A. Al-Jeraisy, RHCE Sr. Systems Specialist email: r...@jerais.com website: http://www.jerais.com Knowledge is power, and power corrupts. Study hard, Be evil! --unknown - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation Error in Ubuntu 9.04
Nobody... Nobody... :( On May 5, 2009 4:32pm, Ravi Kumar ravipr...@gmail.com wrote: Please help me... :( :( On Mon, May 4, 2009 at 10:25 AM, ravipr...@gmail.com wrote: Hi I tried to install otrs2 in ubuntu I got below error msg, Please help me r...@serveross:/home/ravi# apt-get install otrs2 Reading package lists... Done Building dependency tree Reading state information... Done otrs2 is already the newest version. The following packages were automatically installed and are no longer required: pwgen mythtv-common mobile-broadband-provider-info gnome-themes-selected tango-icon-theme python-pkg-resources odt2txt python-rdflib Use 'apt-get autoremove' to remove them. 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. 1 not fully installed or removed. After this operation, 0B of additional disk space will be used. Setting up otrs2 (2.3.2-2) ... dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf *** WARNING: ucf was run from a maintainer script that uses debconf, but the script did not pass --debconf-ok to ucf. The maintainer script should be fixed to not stop debconf before calling ucf, and pass it this parameter. For now, ucf will revert to using old-style, non-debconf prompting. Ugh! Please inform the package maintainer about this problem. Replacing config file /etc/otrs/database.pm with new version granting access to database otrs2 for o...@localhost: already exists. creating database otrs2: success. verifying database otrs2 exists: success. populating database via sql... done. dbconfig-common: flushing administrative password Module perl already enabled ERROR: Module rewrite not properly enabled: /etc/apache2/mods-enabled/rewrite.load is a real file, not touching it dpkg: error processing otrs2 (--configure): subprocess post-installation script returned error exit status 1 Errors were encountered while processing: otrs2 E: Sub-process /usr/bin/dpkg returned an error code (1) r...@serveross:/home/ravi# Thanks, Ravi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation Error in Ubuntu 9.04
Dear Mr Kumar, You are obviously having issues with the otrs2 installation package. The Debian package (of which the Ubuntu package is derived) is currently no longer actively maintained, see: http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=515300 The bug tracker for the Debian package is here: http://bugs.debian.org/cgi-bin/pkgreport.cgi?package=otrs2 If you'd like to set up OTRS on Ubuntu for now, I can recommend you to perform an 'installation from source' as described in the user manual; it will not take you very long and it is properly documented. See: http://doc.otrs.org/2.3/en/html/x414.html -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Thu, May 7, 2009 at 09:00, ravipr...@gmail.com wrote: Nobody... Nobody... :( On May 5, 2009 4:32pm, Ravi Kumar ravipr...@gmail.com wrote: Please help me... :( :( On Mon, May 4, 2009 at 10:25 AM, ravipr...@gmail.com wrote: Hi I tried to install otrs2 in ubuntu I got below error msg, Please help me r...@serveross:/home/ravi# apt-get install otrs2 Reading package lists... Done Building dependency tree Reading state information... Done otrs2 is already the newest version. The following packages were automatically installed and are no longer required: pwgen mythtv-common mobile-broadband-provider-info gnome-themes-selected tango-icon-theme python-pkg-resources odt2txt python-rdflib Use 'apt-get autoremove' to remove them. 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. 1 not fully installed or removed. After this operation, 0B of additional disk space will be used. Setting up otrs2 (2.3.2-2) ... dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf *** WARNING: ucf was run from a maintainer script that uses debconf, but the script did not pass --debconf-ok to ucf. The maintainer script should be fixed to not stop debconf before calling ucf, and pass it this parameter. For now, ucf will revert to using old-style, non-debconf prompting. Ugh! Please inform the package maintainer about this problem. Replacing config file /etc/otrs/database.pm with new version granting access to database otrs2 for o...@localhost: already exists. creating database otrs2: success. verifying database otrs2 exists: success. populating database via sql... done. dbconfig-common: flushing administrative password Module perl already enabled ERROR: Module rewrite not properly enabled: /etc/apache2/mods-enabled/rewrite.load is a real file, not touching it dpkg: error processing otrs2 (--configure): subprocess post-installation script returned error exit status 1 Errors were encountered while processing: otrs2 E: Sub-process /usr/bin/dpkg returned an error code (1) r...@serveross:/home/ravi# Thanks, Ravi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation Error in Ubuntu 9.04
Please help me... :( :( On Mon, May 4, 2009 at 10:25 AM, ravipr...@gmail.com wrote: Hi I tried to install otrs2 in ubuntu I got below error msg, Please help me r...@serveross:/home/ravi# apt-get install otrs2 Reading package lists... Done Building dependency tree Reading state information... Done otrs2 is already the newest version. The following packages were automatically installed and are no longer required: pwgen mythtv-common mobile-broadband-provider-info gnome-themes-selected tango-icon-theme python-pkg-resources odt2txt python-rdflib Use 'apt-get autoremove' to remove them. 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. 1 not fully installed or removed. After this operation, 0B of additional disk space will be used. Setting up otrs2 (2.3.2-2) ... dbconfig-common: writing config to /etc/dbconfig-common/otrs2.conf *** WARNING: ucf was run from a maintainer script that uses debconf, but the script did not pass --debconf-ok to ucf. The maintainer script should be fixed to not stop debconf before calling ucf, and pass it this parameter. For now, ucf will revert to using old-style, non-debconf prompting. Ugh! Please inform the package maintainer about this problem. Replacing config file /etc/otrs/database.pm with new version granting access to database otrs2 for o...@localhost: already exists. creating database otrs2: success. verifying database otrs2 exists: success. populating database via sql... done. dbconfig-common: flushing administrative password Module perl already enabled ERROR: Module rewrite not properly enabled: /etc/apache2/mods-enabled/rewrite.load is a real file, not touching it dpkg: error processing otrs2 (--configure): subprocess post-installation script returned error exit status 1 Errors were encountered while processing: otrs2 E: Sub-process /usr/bin/dpkg returned an error code (1) r...@serveross:/home/ravi# Thanks, Ravi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Installation errors
try to do: sudo apt-get purge otrs2 sudo apt-get install libapache2-mod-perl2-dev (or something similar) sudo apt-get install otrs2 bye Il giorno 12/feb/09, alle ore 00:42, Pierre-Andre Malbrough ha scritto: I get errors when I try to install from Debian repositories...not having much success installing from Source either. Can you send documentation on installation from source, I'm confused by the INSTALL file that comes with it. Thanks -- - Pierre-Andre Philidephia -2009 -02-11-15-30-25.png___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] installation problem on SUSE 11
Hi Sanjeev, Following is error in log file of apache2. [Tue Jan 27 14:15:42 2009] [error] Can't locate Apache2/Reload.pm in @INC (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ /srv/www/perl-lib /usr/lib/perl5/5.10.0/i586-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl/5.10.0/i586-linux-thread-multi /usr/lib/perl5/site_perl/5.10.0 /usr/lib/perl5/vendor_perl/5.10.0/i586-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl . /srv/www) at (eval 110) line 3.\n [Tue Jan 27 14:15:42 2009] [error] Can't load Perl module Apache2::Reload for server linux-0yq4.site:0, exiting... Thanks Regards Bharat _ From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of sanjeev rao Sent: Tuesday, January 27, 2009 12:40 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] installation problem on SUSE 11 i dont think so, can you please check the log files of apache (access,error logs) and update here? --- On Tue, 1/27/09, Bharat Malik bharat.ma...@talentpact.com wrote: From: Bharat Malik bharat.ma...@talentpact.com Subject: Re: [otrs] installation problem on SUSE 11 To: otrs@otrs.org Date: Tuesday, January 27, 2009, 10:05 AM Hi, I am facing problem during the installation of otrs on open SUSE 11. As I install otrs, my webserver (apache2) services will be automatically terminated. Is it a problem of otrs version? Please help me. Thanks Regards Bharat ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] installation problem on SUSE 11
in other distro's it can be done as follows perl -MCPAN -e shell #install Apache2::Reload can you try similar for suse? --- On Tue, 1/27/09, Bharat Malik bharat.ma...@talentpact.com wrote: From: Bharat Malik bharat.ma...@talentpact.com Subject: RE: [otrs] installation problem on SUSE 11 To: sosweet_...@yahoo.com, 'User questions and discussions about OTRS.' otrs@otrs.org Date: Tuesday, January 27, 2009, 2:24 PM Hi Sanjeev, Following is error in log file of apache2. [Tue Jan 27 14:15:42 2009] [error] Can't locate Apache2/Reload.pm in @INC (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ /srv/www/perl-lib /usr/lib/perl5/5.10.0/i586-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl/5.10.0/i586-linux-thread-multi /usr/lib/perl5/site_perl/5.10.0 /usr/lib/perl5/vendor_perl/5.10.0/i586-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl . /srv/www) at (eval 110) line 3.\n [Tue Jan 27 14:15:42 2009] [error] Can't load Perl module Apache2::Reload for server linux-0yq4.site:0, exiting... Thanks Regards Bharat From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of sanjeev rao Sent: Tuesday, January 27, 2009 12:40 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] installation problem on SUSE 11 i dont think so, can you please check the log files of apache (access,error logs) and update here? --- On Tue, 1/27/09, Bharat Malik bharat.ma...@talentpact.com wrote: From: Bharat Malik bharat.ma...@talentpact.com Subject: Re: [otrs] installation problem on SUSE 11 To: otrs@otrs.org Date: Tuesday, January 27, 2009, 10:05 AM Hi, I am facing problem during the installation of otrs on open SUSE 11. As I install otrs, my webserver (apache2) services will be automatically terminated. Is it a problem of otrs version? Please help me. Thanks Regards Bharat ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] installation problem on SUSE 11
Being a suse distro, yo can easily satisfy most of the requirements using yast. From command line type yast (command-lined) or yast2 (graphical), choose software management, insert the suse DVD and you'll be able to install any package needed. Which packages? Check http://doc.otrs.org/2.3/en/html/x414.html#installation-of-needed-perl-modulesand http://www.otrs.com/en/products/otrsitsm/system-requirements/ 2009/1/27 sanjeev rao sosweet_...@yahoo.com in other distro's it can be done as follows perl -MCPAN -e shell #install Apache2::Reload can you try similar for suse? --- On *Tue, 1/27/09, Bharat Malik bharat.ma...@talentpact.com* wrote: From: Bharat Malik bharat.ma...@talentpact.com Subject: RE: [otrs] installation problem on SUSE 11 To: sosweet_...@yahoo.com, 'User questions and discussions about OTRS.' otrs@otrs.org Date: Tuesday, January 27, 2009, 2:24 PM Hi Sanjeev, Following is error in log file of apache2. [Tue Jan 27 14:15:42 2009] [error] Can't locate Apache2/Reload.pm in @INC (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ /srv/www/perl-lib /usr/lib/perl5/5.10.0/i586-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl/5.10.0/i586-linux-thread-multi /usr/lib/perl5/site_perl/5.10.0 /usr/lib/perl5/vendor_perl/5.10.0/i586-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl . /srv/www) at (eval 110) line 3.\n [Tue Jan 27 14:15:42 2009] [error] Can't load Perl module Apache2::Reload for server linux-0yq4.site:0, exiting... Thanks Regards Bharat -- *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of *sanjeev rao *Sent:* Tuesday, January 27, 2009 12:40 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] installation problem on SUSE 11 i dont think so, can you please check the log files of apache (access,error logs) and update here? --- On *Tue, 1/27/09, Bharat Malik bharat.ma...@talentpact.com* wrote: From: Bharat Malik bharat.ma...@talentpact.com Subject: Re: [otrs] installation problem on SUSE 11 To: otrs@otrs.org Date: Tuesday, January 27, 2009, 10:05 AM Hi, I am facing problem during the installation of otrs on open SUSE 11. As I install otrs, my webserver (apache2) services will be automatically terminated. Is it a problem of otrs version? Please help me. Thanks Regards Bharat ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Leonardo Certuche 301 284 6250 leonardo.certu...@itcon-ltda.com www.itcon-ltda.com Medellín, Colombia ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] installation problem on SUSE 11
Hi, I am facing problem during the installation of otrs on open SUSE 11. As I install otrs, my webserver (apache2) services will be automatically terminated. Is it a problem of otrs version? Please help me. Thanks Regards Bharat ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] installation problem on SUSE 11
i dont think so, can you please check the log files of apache (access,error logs) and update here? --- On Tue, 1/27/09, Bharat Malik bharat.ma...@talentpact.com wrote: From: Bharat Malik bharat.ma...@talentpact.com Subject: Re: [otrs] installation problem on SUSE 11 To: otrs@otrs.org Date: Tuesday, January 27, 2009, 10:05 AM Hi, I am facing problem during the installation of otrs on open SUSE 11. As I install otrs, my webserver (apache2) services will be automatically terminated. Is it a problem of otrs version? Please help me. Thanks Regards Bharat ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
RE: [otrs] Installation problem ?
Work-arounds: - Install older perl modules on Fedora 7 (already figured out in this list) - Use Fedora Core 6 - Use OTRS CVS version - Wait for 2.2.5... (I think -and hope- it will be released this month) Regards, Peter van Beugen Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Alexis Gingras Verzonden: dinsdag 15 januari 2008 19:44 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] Installation problem ? Yeah, After some research I saw that otrs add some problem with perl =5.8.25. But I didn't saw any workaround or any release date for otrs 2.2.5. Does anyone know it? Thanks 2008/1/15, Peter van Beugen [EMAIL PROTECTED]: I think I read a thing about Fedora 7/8 and the new perl modules which are the problem This bug is fixed in the upcoming 2.2.5 release: - (2008/01/03) Fixed bug# 2491 - OTRS crash's after initial login on fresh installation on fedora 7, fedora 8, altlinux and ActiveState Perl on win32. See: http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545view=markup http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545view=markup Regards, Peter van Beugen -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [ mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ] Namens Lars Jørgensen Verzonden: dinsdag 15 januari 2008 13:52 Aan: otrs@otrs.org Onderwerp: RE: [otrs] Installation problem ? If the Fedora package is not working for you, you might want to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, I believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org . Let me sugggest a manual installation. I did it with absolutely no OTRS experience just by following the instructions on otrs.org. This way you'll be running the latest release and you end up knowing a little bit about OTRS in the process. I installed it on a Debian stable if that's any help for you. -- Lars ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ -- Alexis Gingras ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation problem ?
Thanks for the hints. After using the cvs version i got rid of the internal server error. But now i have Software Error: Got no TicketObject! at ../..//Kernel/Output/HTML/NavBarModuleAdmin.pm line 30. I looked into the doc if I missed something in the installation process but I don't think so. Im not sure what im doing wrong ! Thanks ! 2008/1/16, Peter van Beugen [EMAIL PROTECTED]: Work-arounds: - Install older perl modules on Fedora 7 (already figured out in this list) - Use Fedora Core 6 - Use OTRS CVS version - Wait for 2.2.5… (I think –and hope- it will be released this month….) Regards, Peter van Beugen *Van:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *Namens *Alexis Gingras *Verzonden:* dinsdag 15 januari 2008 19:44 *Aan:* User questions and discussions about OTRS.org *Onderwerp:* Re: [otrs] Installation problem ? Yeah, After some research I saw that otrs add some problem with perl =5.8.25. But I didn't saw any workaround or any release date for otrs 2.2.5. Does anyone know it? Thanks 2008/1/15, Peter van Beugen [EMAIL PROTECTED]: I think I read a thing about Fedora 7/8 and the new perl modules which are the problem This bug is fixed in the upcoming 2.2.5 release: - (2008/01/03) Fixed bug# 2491 - OTRS crash's after initial login on fresh installation on fedora 7, fedora 8, altlinux and ActiveState Perl on win32. See: http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545view=markup Regards, Peter van Beugen -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [ mailto:[EMAIL PROTECTED][EMAIL PROTECTED]] Namens Lars Jørgensen Verzonden: dinsdag 15 januari 2008 13:52 Aan: otrs@otrs.org Onderwerp: RE: [otrs] Installation problem ? If the Fedora package is not working for you, you might want to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, I believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org . Let me sugggest a manual installation. I did it with absolutely no OTRS experience just by following the instructions on otrs.org. This way you'll be running the latest release and you end up knowing a little bit about OTRS in the process. I installed it on a Debian stable if that's any help for you. -- Lars ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ -- Alexis Gingras ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ -- Alexis Gingras ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation problem ?
Alexis Gingras wrote: I wan't to try otrs. I use Fedora Core 7 so I used the rpm package. The installation went well. But when I log in I got a 500 internal server error. When i look at the otrs log file I got : [Mon Jan 14 21:24:35 2008][Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 127.0.0.1). Nothing there. Now I looked into the apache error_log and WOW : If the Fedora package is not working for you, you might want to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, I believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org. You also could take a look at that line that is generating the errors. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Installation problem ?
If the Fedora package is not working for you, you might want to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, I believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org. Let me sugggest a manual installation. I did it with absolutely no OTRS experience just by following the instructions on otrs.org. This way you'll be running the latest release and you end up knowing a little bit about OTRS in the process. I installed it on a Debian stable if that's any help for you. -- Lars ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Installation problem ?
I think I read a thing about Fedora 7/8 and the new perl modules which are the problem This bug is fixed in the upcoming 2.2.5 release: - (2008/01/03) Fixed bug# 2491 - OTRS crash's after initial login on fresh installation on fedora 7, fedora 8, altlinux and ActiveState Perl on win32. See: http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545view=markup Regards, Peter van Beugen -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Lars Jørgensen Verzonden: dinsdag 15 januari 2008 13:52 Aan: otrs@otrs.org Onderwerp: RE: [otrs] Installation problem ? If the Fedora package is not working for you, you might want to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, I believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org. Let me sugggest a manual installation. I did it with absolutely no OTRS experience just by following the instructions on otrs.org. This way you'll be running the latest release and you end up knowing a little bit about OTRS in the process. I installed it on a Debian stable if that's any help for you. -- Lars ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation problem ?
Yeah, After some research I saw that otrs add some problem with perl =5.8.25. But I didn't saw any workaround or any release date for otrs 2.2.5. Does anyone know it? Thanks 2008/1/15, Peter van Beugen [EMAIL PROTECTED]: I think I read a thing about Fedora 7/8 and the new perl modules which are the problem This bug is fixed in the upcoming 2.2.5 release: - (2008/01/03) Fixed bug# 2491 - OTRS crash's after initial login on fresh installation on fedora 7, fedora 8, altlinux and ActiveState Perl on win32. See: ***http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545view=markup*http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.545view=markup Regards, Peter van Beugen -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED][EMAIL PROTECTED]] Namens Lars Jørgensen Verzonden: dinsdag 15 januari 2008 13:52 Aan: otrs@otrs.org Onderwerp: RE: [otrs] Installation problem ? If the Fedora package is not working for you, you might want to file a bug in Fedora's bug tracker. The current version of OTRS is 2.2.4, I believe Fedora 7 has 2.1.5. There are RPMs available on otrs.org. Let me sugggest a manual installation. I did it with absolutely no OTRS experience just by following the instructions on otrs.org. This way you'll be running the latest release and you end up knowing a little bit about OTRS in the process. I installed it on a Debian stable if that's any help for you. -- Lars ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ -- Alexis Gingras ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Installation Problems
Did you try restarting all the otrs service's? Thank you, Ryan S. Stahl Casper, WY True IT Department IT Technician MCSA (307) 266-0249 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jason Hough Sent: Wednesday, December 19, 2007 12:53 PM To: otrs@otrs.org Subject: [otrs] Installation Problems Hello.. I ran through all the installation instructions successfully (no errors at all)however when I try to log into the system @ http://localhost/otrs/index.pl I get a 500 Internal Server Error I checked my messages log and get the following: Dec 19 14:22:34 hd OTRS-CGI-10[21834]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:22:36 hd kernel: index.pl[21836] general protection eip:6170e3 esp:bf86c820 error:0 Dec 19 14:23:25 hd OTRS-CGI-10[21846]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:23:26 hd kernel: index.pl[21848]: segfault at 0011 eip 006170cb esp bfdb5560 error 4 Dec 19 14:25:17 hd OTRS-CGI-10[21912]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:26:58 hd OTRS-CGI-10[21918]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:27:00 hd kernel: index.pl[21920] general protection eip:4350ac esp:bfe875e8 error:0 as you can see Im getting a general protection error on index.plany idea why this is happening? Please adviseThanks! Thanks, *** Jason Hough Network Administrator Phone: 517-272-5527 GC Services The information in this electronic mail message and any attached files is confidential and may be legally privileged. If you are not the intended recipient, delete this message and contact the sender immediately. Access to this message by anyone other than its intended recipient is unauthorized. You must not use or disseminate this information as it is proprietary property of the True companies. Communications on or through the True companies' computer systems may be monitored or recorded to secure effective system operation and for other lawful purposes. Thank you. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Problems
Jason, Hi there is a script called otrsversion/bin/otrs.checkModules. make sure that you have all the needed perl modules. regards, -Beavis On Dec 19, 2007 1:52 PM, Jason Hough [EMAIL PROTECTED] wrote: Hello.. I ran through all the installation instructions successfully (no errors at all)however when I try to log into the system @ http://localhost/otrs/index.pl I get a 500 Internal Server Error I checked my messages log and get the following: Dec 19 14:22:34 hd OTRS-CGI-10[21834]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:22:36 hd kernel: index.pl[21836] general protection eip:6170e3 esp:bf86c820 error:0 Dec 19 14:23:25 hd OTRS-CGI-10[21846]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:23:26 hd kernel: index.pl[21848]: segfault at 0011 eip 006170cb esp bfdb5560 error 4 Dec 19 14:25:17 hd OTRS-CGI-10[21912]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:26:58 hd OTRS-CGI-10[21918]: [Notice][Kernel::System::Auth::DB::Auth] User: [EMAIL PROTECTED] authentication ok (REMOTE_ADDR: 10.33.249.45). Dec 19 14:27:00 hd kernel: index.pl[21920] general protection eip:4350ac esp:bfe875e8 error:0 as you can see Im getting a general protection error on index.plany idea why this is happening? Please adviseThanks! Thanks, *** Jason Hough Network Administrator Phone: 517-272-5527 GC Services ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Installation/Configuration
Is OTRS running on the Novell server or is that your internal mail server? Specifically what OS is OTRS running on? Thanks Greg Horne geh gehorne -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Allen Laymon Sent: Thursday, June 14, 2007 10:36 AM To: otrs@otrs.org Subject: [otrs] Installation/Configuration I have successfully installed and setup OTRS and can log in and everything looks perfect. I have one small problem in that I cannot get OTRS to send email when a new ticket is created or change of ownership. I have tried both SMTP and sendmail configurations. Can someone guide me in the direction to get this resolved? This is some of my specs: Novell Open Enterprise Server with GroupWise OTRS v.2.1.7 Any assistance would be greatly appreciated. Allen Laymon Integris Tech 479.927.3303 x.200 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Installation/Configuration
Yes, OTRS is running on the Novell server and yes, it is also my internal mail server. The OS is Novell Open Enterprise Server (OES) for Linux. Allen Laymon Integris Tech 479.927.3303 x.200 Greg Horne [EMAIL PROTECTED] 06/14/07 10:05 AM Is OTRS running on the Novell server or is that your internal mail server? Specifically what OS is OTRS running on? Thanks Greg Horne geh gehorne - Original Message- From: otrs- [EMAIL PROTECTED] [mailto:otrs- [EMAIL PROTECTED] Behalf Of Allen Laymon Sent: Thursday, June 14, 2007 10:36 AM To: otrs@otrs.org Subject: [otrs] Installation/Configuration I have successfully installed and setup OTRS and can log in and everything looks perfect. I have one small problem in that I cannot get OTRS to send email when a new ticket is created or change of ownership. I have tried both SMTP and sendmail configurations. Can someone guide me in the direction to get this resolved? This is some of my specs: Novell Open Enterprise Server with GroupWise OTRS v.2.1.7 Any assistance would be greatly appreciated. Allen Laymon Integris Tech 479.927.3303 x.200 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi- bin/listinfo/otrs Support or consulting for your OTRS system? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi- bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Installation/Configuration
Thanks for the additional information. My first question would be can you send email to this machine using SMTP from another machine? If yes then you know that SMTP is working on that IP address. Next I would check to make sure I could send SMTP from your mail server to your mail server. You can telnet to your machine using port 25 from a terminal session and verify that you can send SMTP from your localhost. telnet 127.0.0.1 25 helo abc.com mail from:[EMAIL PROTECTED] rcpt to:[EMAIL PROTECTED] data test . quit or exit from telnet Also are you getting anything from your log files in OTRS or from the mail server logs, relay rejects, auth errors Hope this helps... Greg Horne geh gehorne -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Allen Laymon Sent: Thursday, June 14, 2007 11:14 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Installation/Configuration Yes, OTRS is running on the Novell server and yes, it is also my internal mail server. The OS is Novell Open Enterprise Server (OES) for Linux. Allen Laymon Integris Tech 479.927.3303 x.200 Greg Horne [EMAIL PROTECTED] 06/14/07 10:05 AM Is OTRS running on the Novell server or is that your internal mail server? Specifically what OS is OTRS running on? Thanks Greg Horne geh gehorne - Original Message- From: otrs- [EMAIL PROTECTED] [mailto:otrs- [EMAIL PROTECTED] Behalf Of Allen Laymon Sent: Thursday, June 14, 2007 10:36 AM To: otrs@otrs.org Subject: [otrs] Installation/Configuration I have successfully installed and setup OTRS and can log in and everything looks perfect. I have one small problem in that I cannot get OTRS to send email when a new ticket is created or change of ownership. I have tried both SMTP and sendmail configurations. Can someone guide me in the direction to get this resolved? This is some of my specs: Novell Open Enterprise Server with GroupWise OTRS v.2.1.7 Any assistance would be greatly appreciated. Allen Laymon Integris Tech 479.927.3303 x.200 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi- bin/listinfo/otrs Support or consulting for your OTRS system? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi- bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] installation problem/question (follow-up)
Christopher Scott wrote:
When trying to hit my new ITRS install, I get:
Software error:
at /var/www/otrs/Kernel/Config/Defaults.pm line 1803.
Looking at my Apache error log shows:
ERROR: /opt/otrs/RELEASE does not exist! This file is needed by
central system parts of OTRS, the system will not work without this
file.
[Wed Dec 06 09:26:10 2006] [error] at /var/www/otrs/Kernel/Config/
Defaults.pm line 1803.\n
However, my OTRS install is stored in /var/www/otrs, not /opt/otrs.
Looking at Defaults.pm shows the {Home} variable - this is clearly
the issue; {Home} is set to be /opt.
My question is: where does the {Home} value get set?
The SetPermissions.sh script might fix this for you. I guess you will
find it as /var/www/otrs/bin/SetPermissions.sh on your install:
/var/www/otrs/bin/SetPermissions.sh OTRS_HOMEDIR OTRS_USER
APACHE_USER
On my CentOS system I'd use '/opt/otrs otrs apache' as the three
arguments, but on your system the first argument would be /var/www/
otrs. Adjust otrs and apache if you use different users for that on
your install (I know for instance on Debian systems you'd use www-
data as APACHE_USER).
Nils Breunese.
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RE: [otrs] installation problem/question (follow-up)
You want to edit the Kernel/Config.pm and look for this part:
# #
# fs root directory
# #
$Self-{Home} = '/opt/ididntreadthemanual/otrs';
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Nils Breunese (Lemonbit)
Sent: Wednesday, December 06, 2006 11:24 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] installation problem/question (follow-up)
Christopher Scott wrote:
When trying to hit my new ITRS install, I get:
Software error:
at /var/www/otrs/Kernel/Config/Defaults.pm line 1803.
Looking at my Apache error log shows:
ERROR: /opt/otrs/RELEASE does not exist! This file is needed by
central system parts of OTRS, the system will not work without this
file.
[Wed Dec 06 09:26:10 2006] [error] at /var/www/otrs/Kernel/Config/
Defaults.pm line 1803.\n
However, my OTRS install is stored in /var/www/otrs, not /opt/otrs.
Looking at Defaults.pm shows the {Home} variable - this is clearly the
issue; {Home} is set to be /opt.
My question is: where does the {Home} value get set?
The SetPermissions.sh script might fix this for you. I guess you will
find it as /var/www/otrs/bin/SetPermissions.sh on your install:
/var/www/otrs/bin/SetPermissions.sh OTRS_HOMEDIR OTRS_USER
APACHE_USER
On my CentOS system I'd use '/opt/otrs otrs apache' as the three
arguments, but on your system the first argument would be /var/www/
otrs. Adjust otrs and apache if you use different users for that on your
install (I know for instance on Debian systems you'd use www- data as
APACHE_USER).
Nils Breunese.
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= http://www.otrs.com/
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Re: [otrs] Installation on Windows when Apache is already installed
On Tue, Oct 31, 2006 at 03:04:49PM -0500, Gary Feldman wrote: I've searched the archives, and discovered that this question has been asked before but never answered: How does one install OTRS if Apache (and other prerequisites) are already installed? There's one note that's a couple of years old that claims it's not a problem, but when I run the 2.1.1 Windows installer, I get Found the installed service Apache2. Installation aborted. Please remove the services Apache, MySQL, Perl, and Cron before continuing. Obviously, removing such services is unacceptable, since the reason they're there is that other systems on the server rely on them. Do the OTRS developers consider this a bug in the installer? My opinion is yes; an installation kit could choose to require them as prerequisites, but it should never prohibit existing installations, and nor should it try to install them itself without going through the native installers for the various products. On Windows such cross-installs aren't that easy. Please try a .zip / tar.gz and configure Apache on your own. Paul -- : Please answer below the quote, use a realname and : use plain-text (no HTML). : Thank you. signature.asc Description: Digital signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation on Windows using IIS and MS SQL Server
So, I take it that when you reply LOL, that means you don't know how to setup OTRS.On 10/16/06, Andy Lubel [EMAIL PROTECTED] wrote: LOL. On 10/14/06 3:50 PM, David Violino [EMAIL PROTECTED] wrote: Has anyone setup OTRS using IIS and MS SQL Server instead of the builtin Apache and MySQL? Can you provide detailed steps? Thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ -- ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport orr consulting for your OTRS system?= http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE : [otrs] Installation on Oracle 9.2
Just resolved the issue on my own for the installation! The constraints were created before the insert. Then we tried several times the insert, so the sequence were not initialised. After a re_run of: 1) otrs-schema.oracle.sql 2) initial_insert.sql 2) otrs-schema-post.oracle.sql All the data and structure is inserted fine. But my second question is still to be answered, does someone allready running OTRS 2.x on Oracle with Success, what are the things to care about? Thank you! Cordialement, Bastien Leblanc - Administrateur Peoplesoft CAPGEMINI int: 30 01 69 ext: 01 56 33 01 69 -Message d'origine- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de EXT / CAP GEMINI LEBLANC Bastien Envoyé : lundi 16 octobre 2006 18:01 À : otrs@otrs.org Objet : [otrs] Installation on Oracle 9.2 Hi, I am trying to install OTRS 2.1 for my client under Oracle 9.2. The problem comes with the initial insert script. All the insert statements are based on the AUTO_INCREMENT status of the tables. But this doesn't exist in Oracle. I found one mail in the mailing list archives about someone writing a patch. My question is, is there someone who allready wrote a patch for these insert (and maybe also for the rest of the code?) Second question, do you recommand using Oracle anyway? Thank you for your answer Regards, Bastien Leblanc - Peoplesoft Administrator CAPGEMINI ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation on Windows using IIS and MS SQL Server
Title: Re: [otrs] Installation on Windows using IIS and MS SQL Server LOL. On 10/14/06 3:50 PM, David Violino [EMAIL PROTECTED] wrote: Has anyone setup OTRS using IIS and MS SQL Server instead of the builtin Apache and MySQL? Can you provide detailed steps? Thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Installation Questions
im no installation expert quite yet but i think that you need mod_perl along with mod_cgi in order to use the fast option. other than that it looks like the modules you have will support. your config file has the +execCGI outside of a directory as well, i believe that doesnt work. try it like so: # # Basic apache configuration file for OTRS # # agent, admin and customer frontend # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ # # Directory settings # Directory /opt/otrs/bin/cgi-bin/ AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all /Directory Directory /opt/otrs/var/httpd/htdocs/ AllowOverride None Order allow,deny Allow from all /Directory as noted in documentation, but i suggest you take a closer look at the README.webserver that is included in the source distribution. another good thing that you could do is use seperate config files for each virtual host by doing a Include /etc/httpd/sites/*.conf and it will load whatever conf files you have in that directory. i dont know if thats possible with Cpanel however! HTH, Andy -Original Message- From: [EMAIL PROTECTED] on behalf of Hershel Robinson Sent: Wed 6/7/2006 7:00 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Installation Questions Andy Lubel wrote: Do you load the mod_perl and mod_cgi module? Here is my httpd.conf file: http://wcconline.com/httpd.txt save the VirtualHost sections that I removed (to protect the innocent) Thanks. -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ winmail.dat___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
Andy Lubel wrote: im no installation expert quite yet but i think that you need mod_perl along with mod_cgi in order to use the fast option. other than that it looks like the modules you have will support. your config file has the +execCGI outside of a directory as well, i believe that doesnt work. try it like so: # # Basic apache configuration file for OTRS # # agent, admin and customer frontend # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ # # Directory settings # Directory /opt/otrs/bin/cgi-bin/ AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all /Directory Directory /opt/otrs/var/httpd/htdocs/ AllowOverride None Order allow,deny Allow from all /Directory as noted in documentation, but i suggest you take a closer look at the README.webserver that is included in the source distribution. another good thing that you could do is use seperate config files for each virtual host by doing a Include /etc/httpd/sites/*.conf and it will load whatever conf files you have in that directory. i dont know if thats possible with Cpanel however! No, CPanel set up those automatically. There are a slew of existing sites on this VPS. I added the lines as you suggest, to the end of httpd.conf. I still get Internal Server Error. Any other ideas? Hershel -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Installation Questions
Options +execCGI is under the directory tag? -Original Message- From: [EMAIL PROTECTED] on behalf of Hershel Robinson Sent: Thu 6/8/2006 11:03 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Installation Questions Andy Lubel wrote: im no installation expert quite yet but i think that you need mod_perl along with mod_cgi in order to use the fast option. other than that it looks like the modules you have will support. your config file has the +execCGI outside of a directory as well, i believe that doesnt work. try it like so: # # Basic apache configuration file for OTRS # # agent, admin and customer frontend # ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ # # Directory settings # Directory /opt/otrs/bin/cgi-bin/ AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all /Directory Directory /opt/otrs/var/httpd/htdocs/ AllowOverride None Order allow,deny Allow from all /Directory as noted in documentation, but i suggest you take a closer look at the README.webserver that is included in the source distribution. another good thing that you could do is use seperate config files for each virtual host by doing a Include /etc/httpd/sites/*.conf and it will load whatever conf files you have in that directory. i dont know if thats possible with Cpanel however! No, CPanel set up those automatically. There are a slew of existing sites on this VPS. I added the lines as you suggest, to the end of httpd.conf. I still get Internal Server Error. Any other ideas? Hershel -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ winmail.dat___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
Andy Lubel wrote: Options +execCGI is under the directory tag? Yes, my httpd.conf ends thusly: Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Directory /opt/otrs/bin/cgi-bin/ AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all /Directory Directory /opt/otrs/var/httpd/htdocs/ AllowOverride None Order allow,deny Allow from all /Directory -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
I guess the OTRS rpm isn't really going to work on your CPanel box without a lot of tweaking and moving files etc. Maybe you're better off doing an install from the source tarball following the instructions. Yeah, it's more work. Or try a non-CPanel box. I am trying to install from a tarball. I followed the instructions in the README file. Steps 1-5 went fine. Step 6 I will discuss below. Step 7 also worked. Now when I go to mysite/otrs/ I see a list of files. This is a step in the right direction. :) When I attempt to execute index.pl or installer.pl however, I get: == Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, [EMAIL PROTECTED] and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. == The log shows: [Wed Jun 7 10:22:24 2006] [error] [client 212.143.165.237] Premature end of script headers: /opt/otrs/bin/cgi-bin/installer.pl [Wed Jun 7 10:22:24 2006] [error] [client 212.143.165.237] File does not exist: /home/mylogin/public_html/500.shtml but when I run [EMAIL PROTECTED] [/opt/otrs/bin/cgi-bin]# perl installer.pl I get a perfectly valid HTML page outputted. Could this be a problem with step 6? Webserver configuration? I don't think so but I don't know. All I actually did was add these 2 lines: Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /otrs/ /opt/otrs/bin/cgi-bin/ to the very bottom of httpd.conf What now? -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
Hershel Robinson wrote: Could this be a problem with step 6? Webserver configuration? I don't think so but I don't know. All I actually did was add these 2 lines: Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /otrs/ /opt/otrs/bin/cgi-bin/ to the very bottom of httpd.conf What now? I have this instead: ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ So, a ScriptAlias instead of a normal Alias. That should tell apache to execute the files as scripts, instead of serving them up as text documents. Here's my full vhost configuration for OTRS using mod_perl instead of CGI (much faster): # agent, admin and customer frontend ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache::Reload PerlInitHandler Apache::Reload # set mod_perl2 options Location /otrs # ErrorDocument 403 /otrs/customer.pl AllowOverride None ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders Order allow,deny Allow from all /Location # directory settings Directory /opt/otrs/bin/cgi-bin/ AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all /Directory Directory /opt/otrs/var/httpd/htdocs/ AllowOverride None Order allow,deny Allow from all /Directory You might have to replace Apache::Reload with Apache2::Reload on your system (two occurences), I'm not sure. Nils. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
Nils Breunese (Lemonbit Internet) wrote: Hershel Robinson wrote: Could this be a problem with step 6? Webserver configuration? I don't think so but I don't know. All I actually did was add these 2 lines: Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /otrs/ /opt/otrs/bin/cgi-bin/ to the very bottom of httpd.conf What now? I have this instead: ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ So, a ScriptAlias instead of a normal Alias. That should tell apache to execute the files as scripts, instead of serving them up as text documents. Tried that and I get the same results. Here's my full vhost configuration for OTRS using mod_perl instead of CGI (much faster): Before I do that, I would like to at least have a more simple version running. As it is, CGI is not running. any other ideas? -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
Hershel Robinson wrote: Before I do that, I would like to at least have a more simple version running. As it is, CGI is not running. any other ideas? Maybe the key is Options +ExecCGI? Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
Nils Breunese (Lemonbit Internet) wrote: Hershel Robinson wrote: Before I do that, I would like to at least have a more simple version running. As it is, CGI is not running. any other ideas? Maybe the key is Options +ExecCGI? Tried it in .htaccess in the OTRS /bin/cgi-bin/ dir and then I also added it to httpd.conf. Same results. I did: perl installer.pl installer.htm and when I bring up that file (http://mysite.com/otrs/installer.htm) it looks good. Except for the HTTP header stuff at the top. Any other ideas??? -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
Do you load the mod_perl and mod_cgi module? On 6/7/06 2:40 PM, Hershel Robinson [EMAIL PROTECTED] wrote: Nils Breunese (Lemonbit Internet) wrote: Hershel Robinson wrote: Before I do that, I would like to at least have a more simple version running. As it is, CGI is not running. any other ideas? Maybe the key is Options +ExecCGI? Tried it in .htaccess in the OTRS /bin/cgi-bin/ dir and then I also added it to httpd.conf. Same results. I did: perl installer.pl installer.htm and when I bring up that file (http://mysite.com/otrs/installer.htm) it looks good. Except for the HTTP header stuff at the top. Any other ideas??? -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
Andy Lubel wrote: Do you load the mod_perl and mod_cgi module? Here is my httpd.conf file: http://wcconline.com/httpd.txt save the VirtualHost sections that I removed (to protect the innocent) Thanks. -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
I guess the OTRS rpm isn't really going to work on your CPanel box without a lot of tweaking and moving files etc. Maybe you're better off doing an install from the source tarball following the instructions. Yeah, it's more work. Or try a non-CPanel box. OK, thank you very much for your assistance. Hershel -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
Hershel Robinson wrote: Apache 1.3.36 is the OFFICIALLY supported version of Apache. 2.x is not supported OFFICIALLY by CPanel and is labeled beta as far as support, so I would suggest being careful trying to use it. You can install whatever you like. However, most likely installing it will most likely not help you as the pre-made RPM distributions are not going to put the files where you want them. The script may have installed a file called /etc/httpd/conf.d/ otrs.conf, however... APACHE is not looking there. Well, I guess you better not use the OTRS rpm provided for FC1,2,3 then. That rpm makes quite a lot of assumptions about your system, but as CPanel/your PVS messed with the system quite a bit your system isn't really looking like a FC2 system anymore. For instance: Fedora comes with Apache2 by default, so the OTRS rpm for FC1,2,3 assumes you're running Apache2. I installed OTRS on several servers running Plesk and at least Plesk doesn't completely change your system around. The OTRS rpm worked just fine on those machines. Any other ideas? I guess the OTRS rpm isn't really going to work on your CPanel box without a lot of tweaking and moving files etc. Maybe you're better off doing an install from the source tarball following the instructions. Yeah, it's more work. Or try a non-CPanel box. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] Installation Questions
Hershel Robinson wrote: I am attempting to install OTRS on a Linux VPS (virtual private server). I have SSH access to the server. I downloaded otrs-2.0.4-01.i386.rpm and installed it and it worked. Well, it claimed to have worked. Unfortunately the URL that it provided me to continue the installation failed--it doesn't exist. A few points to note about this situation: I myself have few Linux skills--nothing more than the Unix basics I used back in college. Furthermore, I know very little about this VPS, as in how precisely it works etc. The VPS support responded thusly when asked what OS the machine runs: Linux host.mzshosting.com 2.6.8-022stab078.1-enterprise #1 SMP Thu May 11 13:51:08 MSD 2006 i686 athlon i386 GNU/Linux That's the answer to what kernel the machine runs, not what OS it is. You might want to cat /etc/*-release. Also, which rpm did you pick? If you don't even know what OS you're running you might have picked the wrong one. The machine is hosted by powervps.com I see they host 4 kinds of control panels. Which one do you have? After the install, the system said to continue here: http://host.mzshosting.com/otrs/installer.pl but mzshosting.com itself doesn't really go anywhere, let alone that URI. So, can anyone tell me how to proceed from here? Use any domain hosted on the server and append /otrs/installer.pl for the location of the installer. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation Questions
Nils, thank you for responding. Linux host.mzshosting.com 2.6.8-022stab078.1-enterprise #1 SMP Thu May 11 13:51:08 MSD 2006 i686 athlon i386 GNU/Linux That's the answer to what kernel the machine runs, not what OS it is. I thought it was something like that. :) You might want to cat /etc/*-release. #cat /etc/*-release Fedora Core release 2 (Tettnang) Fedora Core release 2 (Tettnang) Also, which rpm did you pick? If you don't even know what OS you're running you might have picked the wrong one. I wrote in my last post: I downloaded otrs-2.0.4-01.i386.rpm and installed it and it worked. Is that what you are asking? The machine is hosted by powervps.com I see they host 4 kinds of control panels. Which one do you have? Virtuozzo Power Panel and of course the manager is WHM 10.0.0 cPanel 10.0.0-R161 Fedora i686 - WHM X v3.1.0 Use any domain hosted on the server and append /otrs/installer.pl for the location of the installer. Tried that now on two domains and both say: The requested URL /otrs/installer.pl was not found on this server. There is a /opt/otrs directory on the server now with all kinds of stuff there, but that's all I can tell you at this point. Any ideas? Thank you very much for your assistance, Hershel -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation Questions
Hershel Robinson wrote: #cat /etc/*-release Fedora Core release 2 (Tettnang) Fedora Core release 2 (Tettnang) Looks like Fedora Core 2 to me. :o) Also, which rpm did you pick? If you don't even know what OS you're running you might have picked the wrong one. I wrote in my last post: I downloaded otrs-2.0.4-01.i386.rpm and installed it and it worked. Is that what you are asking? Not exactly. If you take a look at http://otrs.org/download/ you'll see that there are seven download links that serve rpms. Which one did you pick? I hope you picked the one for Fedora Core 1,2,3 (or RH8, as it's the same rpm actually). Use any domain hosted on the server and append /otrs/installer.pl for the location of the installer. Tried that now on two domains and both say: The requested URL /otrs/installer.pl was not found on this server. There is a /opt/otrs directory on the server now with all kinds of stuff there, but that's all I can tell you at this point. The rpm installation should have created /etc/httpd/conf.d/otrs.conf which has a ScriptAlias directive that makes sure /otrs/ is linked to /opt/otrs/bin/cgi-bin/. Maybe still you need to restart apache in order to load the OTRS config for apache. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation Questions
#cat /etc/*-release Fedora Core release 2 (Tettnang) Fedora Core release 2 (Tettnang) Looks like Fedora Core 2 to me. :o) It does? How did you know that? You Linux guys are so technical. :) Not exactly. If you take a look at http://otrs.org/download/ you'll see that there are seven download links that serve rpms. Which one did you pick? I hope you picked the one for Fedora Core 1,2,3 (or RH8, as it's the same rpm actually). I used FTP to get the file straight onto the server and I *think* I used RH8, but I am not 100% certain today. Perhaps I should remove this RPM and reinstall now that I know which is the correct one? The rpm installation should have created /etc/httpd/conf.d/otrs.conf which has a ScriptAlias directive that makes sure /otrs/ is linked to /opt/otrs/bin/cgi-bin/. Maybe still you need to restart apache in order to load the OTRS config for apache. Yes, that file is there and has: ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/ I restarted apache now (although I also did this yesterday) and still page not found. /opt/otrs/bin/cgi-bin/installer.pl certainly exists, however. :) I tried now mysite.com/otrs/ and got: You don't have permission to access /otrs/ on this server. This is opposed to mysite/otrs/installer.pl which shows: The requested URL /otrs/installer.pl was not found on this server. Perhaps therein lies the problem? Permissions? Doesn't seem to be however: drwxrwxr-x 3 apache apache 1024 May 30 04:00 cgi-bin/ and -rwxrwxr-x 1 apache apache 4365 Nov 12 2005 installer.pl* Hershel -- Gallery Robinson Web Services http://web.galleryrobinson.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation Questions
Hershel Robinson wrote: Not exactly. If you take a look at http://otrs.org/download/ you'll see that there are seven download links that serve rpms. Which one did you pick? I hope you picked the one for Fedora Core 1,2,3 (or RH8, as it's the same rpm actually). I used FTP to get the file straight onto the server and I *think* I used RH8, but I am not 100% certain today. Perhaps I should remove this RPM and reinstall now that I know which is the correct one? Well, since that would probably be not too much work, maybe you better make sure. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation Questions
two offline emails snipped
First I used rpm -e to remove the package, then I tried this:
[snip]
[EMAIL PROTECTED] [/]# ls o*
otrs-2.0.4-01.i386.rpm
opt:
./ ../ otrs/
This seems strange to me. I'd think that after doing rpm -e otrs
/opt/otrs would be gone. But I might be wrong.
[EMAIL PROTECTED] [/]# rpm -ivh otrs-2.0.4-01.i386.rpm
Preparing...
### [100%]
Check OTRS user (/etc/passwd)... otrs exists.
1:otrs
### [100%]
Either otrs was not properly uninstalled or uninstalling it doesn't
remove the otrs system user. I don't know really. In the latter case
there's no problem.
I always use -Uvh by the way, as it will ensure you'll never have two
versions (or more) of the same package installed (of course I do use
-ivh for kernels and such).
You have more ideas?
Can you do the following and mail me the output?
# rm otrs-2.0.4-01.i386.rpm
# rpm -e otrs
# rm -rf /opt/otrs
# wget ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.0.4-01.i386.rpm
# ls -l otrs*
# rpm -Uvh otrs-2.0.4-01.i386.rpm
# service httpd restart
# service otrs restart
Go to http://hostname/otrs/installer.pl
Here it is:
[EMAIL PROTECTED] [/]# rm otrs-2.0.4-01.i386.rpm
rm: remove regular file `otrs-2.0.4-01.i386.rpm'? y
[EMAIL PROTECTED] [/]# rpm -e otrs
error: package otrs is not installed
[EMAIL PROTECTED] [/]# rm -rf /opt/otrs
[EMAIL PROTECTED] [/]# wget
ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.0.4-01.i386.rpm
--06:42:42--
ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.0.4-01.i386.rpm
= `otrs-2.0.4-01.i386.rpm.1'
Resolving ftp.otrs.org... 217.160.177.88
Connecting to ftp.otrs.org[217.160.177.88]:21... connected.
Logging in as anonymous ... Logged in!
== SYST ... done.== PWD ... done.
== TYPE I ... done. == CWD /pub/otrs/RPMS/redhat/8.0 ... done.
== PASV ... done.== RETR otrs-2.0.4-01.i386.rpm ... done.
[= ] 11,844,037 733.55K/s
06:42:59 (702.80 KB/s) - `otrs-2.0.4-01.i386.rpm.1' saved [11,844,037]
[EMAIL PROTECTED] [/]# ls -l otrs*
-rw-r--r-- 1 root root 11844037 May 31 05:07 otrs-2.0.4-01.i386.rpm
-rw-r--r-- 1 root root 11844037 May 31 06:42 otrs-2.0.4-01.i386.rpm.1
[EMAIL PROTECTED] [/]# rpm -Uvh otrs-2.0.4-01.i386.rpm
Preparing...###
[100%]
Check OTRS user (/etc/passwd)... otrs exists.
1:otrs ###
[100%]
Next steps:
[httpd services]
Restart httpd 'service httpd restart'
[mysqld service]
Start mysqld 'service mysqld start'
[install the OTRS database]
Use a webbrowser and open this link:
http://host.mzshosting.com/otrs/installer.pl
[OTRS services]
Start OTRS 'service otrs start' (service otrs {start|stop|status|restart).
Have fun!
Your OTRS Team
[EMAIL PROTECTED] [/]# service httpd restart
/etc/init.d/httpd restart: httpd restarted
[EMAIL PROTECTED] [/]# service otrs restart
Shutting down OTRS
Disable /opt/otrs/bin/PostMaster.pl ... done.
Shutting down cronjobs ...
no crontab for otrs
failed!
Starting OTRS..
Checking httpd ... failed!
-- Please start the webserver at first! (service httpd start) --
[EMAIL PROTECTED] [/]#
HTTP results in:
The requested URL /otrs/installer.pl was not found on this server.
I did this too just for fun:
[EMAIL PROTECTED] [/]# rpm -qa | grep otrs
otrs-2.0.4-01
Hershel
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Re: [otrs] Installation Questions
Hershel Robinson wrote: [EMAIL PROTECTED] [/]# rm otrs-2.0.4-01.i386.rpm rm: remove regular file `otrs-2.0.4-01.i386.rpm'? y [EMAIL PROTECTED] [/]# rpm -e otrs error: package otrs is not installed [EMAIL PROTECTED] [/]# rm -rf /opt/otrs [EMAIL PROTECTED] [/]# wget ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/ otrs-2.0.4-01.i386.rpm --06:42:42-- ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/ otrs-2.0.4-01.i386.rpm = `otrs-2.0.4-01.i386.rpm.1' Resolving ftp.otrs.org... 217.160.177.88 Connecting to ftp.otrs.org[217.160.177.88]:21... connected. Logging in as anonymous ... Logged in! == SYST ... done.== PWD ... done. == TYPE I ... done. == CWD /pub/otrs/RPMS/redhat/8.0 ... done. == PASV ... done.== RETR otrs-2.0.4-01.i386.rpm ... done. [= ] 11,844,037 733.55K/s 06:42:59 (702.80 KB/s) - `otrs-2.0.4-01.i386.rpm.1' saved [11,844,037] [EMAIL PROTECTED] [/]# ls -l otrs* -rw-r--r-- 1 root root 11844037 May 31 05:07 otrs-2.0.4-01.i386.rpm -rw-r--r-- 1 root root 11844037 May 31 06:42 otrs-2.0.4-01.i386.rpm.1 It seems that in one of your previous FTP sessions you created otrs-2.0.4-01.i386.rpm.1 by downloading otrs-2.0.4-01.i386.rpm while you already had a file by that name in the download directory. You might then have installed the 'old' rpm again. Anyway, after my steps you should be installing the correct version. You can delete the .rpm. 1 file anyhow. [EMAIL PROTECTED] [/]# service otrs restart Shutting down OTRS Disable /opt/otrs/bin/PostMaster.pl ... done. Shutting down cronjobs ... no crontab for otrs failed! Starting OTRS.. Checking httpd ... failed! -- Please start the webserver at first! (service httpd start) -- This seems very strange. What does 'service httpd status' say? Maybe you have some sort of strange custom httpd setup that OTRS doesn't detect. What does 'rpm -q httpd' say? Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] installation
You are trying to run it under mod_perl, but have don't have the proper perl libraries installed. Luca Tebaldi wrote: Hi I'm luca from Italy, i have a little proplem to install otrs from tar.gz in fodora core 4 basic configuration I have fact all the steps contained in http://doc.otrs.org/1.3/en/html/install-cli.html but the server have an internal server error [Thu Jul 14 13:45:36 2005] [error] [client [cut]] failed to resolve handler `Apache::Registry': Can't locate Apache/Registry.pm in @INC (@INC contains: ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] installation
You need to install all the perl libraries, you should be able to get to a cpan shell to install the DBI module which usually holds you up. I use freebsd and use the ports system : ) im not sure how you do it with Fedora Core linux. Jeremy maybe knows im sure he will put his comments in here is awesome shoot him an email. Alos you can check the perl modules by perl -cw /opt/otrs/bin/cgi-bin/index.pl you should get a syntax ok if everything is good. Try that it is under section 5 in the user guide. Hope this helps. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Luca Tebaldi Sent: Thursday, July 14, 2005 4:44 AM To: otrs@otrs.org Subject: [otrs] installation Hi I'm luca from Italy, i have a little proplem to install otrs from tar.gz in fodora core 4 basic configuration I have fact all the steps contained in http://doc.otrs.org/1.3/en/html/install-cli.html but the server have an internal server error [Thu Jul 14 13:45:36 2005] [error] [client [cut]] failed to resolve handler `Apache::Registry': Can't locate Apache/Registry.pm in @INC (@INC contains: /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.6/i386-linux-thread-multi /usr/lib/perl5/5.8.6 . /etc/httpd) at (eval 5) line 3.\n [Thu Jul 14 13:45:36 2005] [error] [client [cut]] failed to resolve handler `Apache::Registry': Can't locate Apache/Registry.pm in @INC (@INC contains: /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.6/i386-linux-thread-multi /usr/lib/perl5/5.8.6 . /etc/httpd) at (eval 5) line 3.\n where is my error??? thanks a lot Luca -- Luca Tebaldi Centro di Telematica dell' Universita di Ferrara http://www.unife.it/centel http://student.unife.it e-mail: [EMAIL PROTECTED] Phone +39.0532.97.4052 Fax +39.0532.248199 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation error - otrs v2-beta4
On Mon, 11 Jul 2005 09:20 pm, Christian Schoepplein wrote: What happens, if you go to http://your-otrs-host.tld/otrs/index.pl Do you get any error message? Normaly the DB is connected already if this page is loaded. Which database do you use? What database specific settings do you have in your Config.pm file? Christian, Thanks for the prompt answer, the issue was resolved just by restarting my system. Should have tried that first. ;) Regards, Ivica ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation error - otrs v2-beta4
Hi Ivica, On Sat, Jul 09, 2005 at 01:17:33AM +0800, Ivica Mustapic wrote: I have just installed OTRS v2-beta4 on Fedora 3. Installation looked normal but OTRS would not connect. Database was created OK. OTRS user can access DB. Permissions look OK. After running CheckDB.pl following error was reported: Invalid argument at /opt/otrs/Kernel/System/Log.pm line 79, PRODUCT line 4. Any ideas? What happens, if you go to http://your-otrs-host.tld/otrs/index.pl Do you get any error message? Normaly the DB is connected already if this page is loaded. Which database do you use? What database specific settings do you have in your Config.pm file? Best regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! signature.asc Description: Digital signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation problem.
Hi David, On Tue, Jun 28, 2005 at 05:25:16PM -0400, David Chubb wrote: System Redhat 7.3 installed via RPM. I am having an issue running the Install.pl since I do not have a webbrowser (or any GUI at all) installed on the local machine. I am getting a 403 - Forbidden error when I try and run access it remotely. Normaly the installer.pl is accessible from other hosts. Looks like there is another problem with your webserver configuration. Please let me see the OTRS specific things from your webserver configuration. --David Chubb Best regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! signature.asc Description: Digital signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation problem
You just need MySQL DBD perl module on your system On Apr 12, 2005 2:38 PM, Vincent SABOURDY [EMAIL PROTECTED] wrote: Hi I try to install otrs on a redhat 7.2. the install control ask me to install mysql::DBD but it already installed and when i go to installer.pl i have : Software error: install_driver(mysql) failed: Can't locate DBD/mysql.pm in @INC (@INC contains: ../../ /home/wservir/otrs/bin/cgi-bin/../../Kernel/cpan-lib /home/wservir/otrs/bin/cgi-bin/../.. /usr/lib/perl5/5.6.0/i386-linux /usr/lib/perl5/5.6.0 /usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl . /home/wservir/otrs/bin/cgi-bin/../.. /home/wservir/otrs/bin/cgi-bin/../../Kernel/cpan-lib) at (eval 20) line 3. Perhaps the DBD::mysql perl module hasn't been fully installed, or perhaps the capitalisation of 'mysql' isn't right. Available drivers: ADO, ExampleP, Multiplex, Pg, Proxy. at /home/wservir/otrs/bin/cgi-bin/../../Kernel/Modules/Installer.pm line 174 can you help me about this ? regards vsa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation
Bernard PRE schrieb: Shutting down httpd-perl: [ OK ] Shutting down httpd2: [ OK ] It seems you're trying to start one perl-enabled Apache 1.3.x and one Apache2, probably traing to load mod_perl2. This is not the wisest of all solutions. If you have no need for those two Apache, eliminate the 1.3.x one. Also make sure to not try to load mod_perl1 with Apache2 - it requires mod_perl2. hth, Robert Kehl ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation
in case you are on fedora, do setenforce 0 and that will turn off selinux. --- Alvaro Lopez [EMAIL PROTECTED] wrote: I have just installed otrs (i am a newbee) and i nedd some help. I can't join this url : http://my_server/otrs/installer.pl Forbidden You don't have permission to access /otrs/installer.pl on this server. I had the same issue, and the trouble was permission, check it, probably you don't change the owner, and the group. Check too the apache config, you need to change User and Group. I hope that it can help you. Alvaro. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Installation
Excuse me, In my last post i make an error : I have included this line in httpd.conf : Include /opt/otrs/scripts/apache2-httpd.include.conf The path in scripts/apache2-perl-startup.pl are correct (i have installed in /opt/otrs) Bernard -Message d'origine- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] la part de Robert Kehl Envoyé : samedi 22 janvier 2005 01:47 À : User questions and discussions about OTRS. Objet : Re: [otrs] Installation Bernard PRE schrieb: Here is my problem : I see. We have no RPM for Mandrake available right now, and I haven't got the time to do it in the near future. Perhaps someone else might be willing to? Follow the steps noted on: http://doc.otrs.org/1.3/en/html/install-cli.html A tipp: Do not note the necessary directives to install OTRS in Apache in commonhttpd.conf nor http2.conf or similar, but simply include this oneline *somewhere* in Apache's config (this could also be a virtual host!): Include /opt/otrs/scripts/apache2-httpd.include.conf Ensure to adapt the paths in there, and esp. in scripts/apache2-perl-startup.pl. Btw, I guess (with knowing a thing about it!) MandrakeSoft would be willing to include an OTRS RPM in their future releases of MandrakeLinux (at least in their PowerPack or server edition), providing it were well-formed and integrated as seamlessly as the usual server packages. This will most certainly mean a boost to OTRS, too. Different story, though. With kind regards, Robert Kehl PS: Although I'm willing to assist anyone in building the MDK package, say with testing and design, one will please note that the OTRS GmbH will be best to be contacted first in this matter. This allows constistent development. Thanks. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Installation
Here is my problem : Hi, I have just installed otrs (i am a newbee) and i nedd some help. I can't join this url : http://my_server/otrs/installer.pl Forbidden You don't have permission to access /otrs/installer.pl on this server. My config : Mandrake 10.1 in my commonhttpd.conf : (i think my error is here !! but i don't understand) (this file is included in httpd.conf), I don't know where i must write this lines : With mod_perl (speed!): === Add this to the mod_perl stuff section in httpd.conf [...] Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /otrs/ /opt/otrs/bin/cgi-bin/ Location /otrs SetHandler perl-script PerlHandler Apache::Registry Options ExecCGI PerlSendHeader On PerlSetupEnv On /Location = The user must to be apache = I don't find the section where to add in commonnhttpd.conf ... I have try this : IfModule mod_alias.c Alias /icons/ /var/www/icons/ Alias /doc /usr/share/doc ScriptAlias /cgi-bin/ /var/www/cgi-bin/ ScriptAlias /protected-cgi-bin/ /var/www/protected-cgi-bin/ IfModule mod_perl.c Alias /perl/ /var/www/perl/ Alias /cgi-perl/ /var/www/perl/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /otrs/ /opt/otrs/bin/cgi-bin/ Location /otrs SetHandler perl-script PerlHandler Apache::Registry Options ExecCGI PerlSendHeader On PerlSetupEnv On /Location /IfModule /IfModule Thanks for your help, Bernard -Message d'origine- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] la part de Robert Kehl Envoyé : vendredi 21 janvier 2005 00:50 À : User questions and discussions about OTRS. Objet : Re: [otrs] Installation Bernard PRE schrieb: As somebody installed on Mandrake 10.1 with success ? Pb with perl Pb with httpd What's wrong on MDK 10.1? I have it running here smoothly... With kind regards, Robert Kehl ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation
Bernard PRE schrieb: Here is my problem : I see. We have no RPM for Mandrake available right now, and I haven't got the time to do it in the near future. Perhaps someone else might be willing to? Follow the steps noted on: http://doc.otrs.org/1.3/en/html/install-cli.html A tipp: Do not note the necessary directives to install OTRS in Apache in commonhttpd.conf nor http2.conf or similar, but simply include this oneline *somewhere* in Apache's config (this could also be a virtual host!): Include /opt/otrs/scripts/apache2-httpd.include.conf Ensure to adapt the paths in there, and esp. in scripts/apache2-perl-startup.pl. Btw, I guess (with knowing a thing about it!) MandrakeSoft would be willing to include an OTRS RPM in their future releases of MandrakeLinux (at least in their PowerPack or server edition), providing it were well-formed and integrated as seamlessly as the usual server packages. This will most certainly mean a boost to OTRS, too. Different story, though. With kind regards, Robert Kehl PS: Although I'm willing to assist anyone in building the MDK package, say with testing and design, one will please note that the OTRS GmbH will be best to be contacted first in this matter. This allows constistent development. Thanks. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation
Just to avoid confusion: Robert Kehl wrote: Btw, I guess (with knowing a thing about it!) MandrakeSoft would be willing to include an OTRS RPM in their future releases of MandrakeLinux The first line must read: Btw, I guess (*without* knowing a thing about it!) ... With kind regards, Robert Kehl ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Installation
Hi, I have include /opt/otrs/scripts/apache2-httpd.include.conf but i have this error : #set Apache::PerlRun Mode for /cgi-perl Alias Location /cgi-perl/*.pl SetHandler perl-script IfDefine !APACHE2 PerlHandler Apache::PerlRun /IfDefine IfDefine APACHE2 PerlResponseHandler ModPerl::PerlRun /IfDefine Options -Indexes ExecCGI PerlSendHeader On /Location /IfModule # -- # added for OTRS (http://otrs.org/) # -- commonhttpd.conf 996L, 32086C écrit(s) [EMAIL PROTECTED] conf]# apachectl stop Shutting down httpd-perl: [ OK ] Shutting down httpd2: [ OK ] [EMAIL PROTECTED] conf]# apachectl start Starting httpd-perl: Syntax error on line 981 of /etc/httpd/conf/commonhttpd.conf: Can't locate Apache/Reload.pm in @INC (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5 /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl . /etc/httpd/ /etc/httpd/lib/perl) at (eval 91) line 3. [ECHEC ] Starting httpd2: Syntax error on line 978 of /etc/httpd/2.0/conf/commonhttpd.conf: Invalid command 'Perlrequire', perhaps mis-spelled or defined by a module not included in the server configuration [ECHEC ] -Message d'origine- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] la part de Robert Kehl Envoyé : samedi 22 janvier 2005 01:47 À : User questions and discussions about OTRS. Objet : Re: [otrs] Installation Bernard PRE schrieb: Here is my problem : I see. We have no RPM for Mandrake available right now, and I haven't got the time to do it in the near future. Perhaps someone else might be willing to? Follow the steps noted on: http://doc.otrs.org/1.3/en/html/install-cli.html A tipp: Do not note the necessary directives to install OTRS in Apache in commonhttpd.conf nor http2.conf or similar, but simply include this oneline *somewhere* in Apache's config (this could also be a virtual host!): Include /opt/otrs/scripts/apache2-httpd.include.conf Ensure to adapt the paths in there, and esp. in scripts/apache2-perl-startup.pl. Btw, I guess (with knowing a thing about it!) MandrakeSoft would be willing to include an OTRS RPM in their future releases of MandrakeLinux (at least in their PowerPack or server edition), providing it were well-formed and integrated as seamlessly as the usual server packages. This will most certainly mean a boost to OTRS, too. Different story, though. With kind regards, Robert Kehl PS: Although I'm willing to assist anyone in building the MDK package, say with testing and design, one will please note that the OTRS GmbH will be best to be contacted first in this matter. This allows constistent development. Thanks. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation
Bernard PRE schrieb: As somebody installed on Mandrake 10.1 with success ? Pb with perl Pb with httpd What's wrong on MDK 10.1? I have it running here smoothly... With kind regards, Robert Kehl ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation
Bonjour,
Pour être plus clair dans config.pm as-tu vu ?
#* SecureMode
# (Enable this so you can't use the installer.pl)
#$Self-{SecureMode} = 1;
*
Voila
Bernard Duclot
Bernard PRE a écrit :
Hi,
I have just installed otrs (i am a newbee) and i nedd some help.
I can't join this url : http://my_server/otrs/installer.pl
Forbidden
You don't have permission to access /otrs/installer.pl on this server.
My config :
Mandrake 10.1
in my commonhttpd.conf : (i think my error is here !! but i don't
understand) (this file is included in httpd.conf),
I don't know where in must write this lines :
With mod_perl (speed!):
===
Add this to the mod_perl stuff section in httpd.conf
[...]
Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/
Alias /otrs/ /opt/otrs/bin/cgi-bin/
Location /otrs
SetHandler perl-script
PerlHandler Apache::Registry
Options ExecCGI
PerlSendHeader On
PerlSetupEnv On
/Location
= The user must to be apache
= I don't find the section where to add in commonnhttpd.conf ...
I have try this :
IfModule mod_alias.c
Alias /icons/ /var/www/icons/
Alias /doc /usr/share/doc
ScriptAlias /cgi-bin/ /var/www/cgi-bin/
ScriptAlias /protected-cgi-bin/ /var/www/protected-cgi-bin/
IfModule mod_perl.c
Alias /perl/ /var/www/perl/
Alias /cgi-perl/ /var/www/perl/
Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/
Alias /otrs/ /opt/otrs/bin/cgi-bin/
Location /otrs
SetHandler perl-script
PerlHandler Apache::Registry
Options ExecCGI
PerlSendHeader On
PerlSetupEnv On
/Location
/IfModule
/IfModule
Thanks for your help,
Bernard
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RE: [otrs] Installation docs: Step 8 - How to gofrom/yourhost/opt/otrs to /yourhost/otrs?
Thanks, Patrik for your reply. You wrote: ~~ Set DocumentRoot in your VirtualHost stting to /opt/otrs/var/httpd/htdocs and add Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /tickets/ /opt/otrs/bin/cgi-bin/ ~~ I assume, since I am using a webhost and don't have access to the httpd server files, to use '.htaccess' instead. Also, I don't have a static IP for my domain (although I could get, if necessary). What is the syntax for the .htaccess in my case? By the way, when I ran 'SetPermissions.sh', because my current webhost account does not grant 'chown' privs, nearly all of these directives (except for a couple) reported, Operation not permitted. Thanks in advance to you and other future contribs. Original Message Follows From: Patrik Forsberg [EMAIL PROTECTED] Reply-To: User questions and discussions about OTRS. otrs@otrs.org To: User questions and discussions about OTRS. otrs@otrs.org Subject: RE: [otrs] Installation docs: Step 8 - How to gofrom/yourhost/opt/otrs to /yourhost/otrs? Date: Wed, 5 Jan 2005 09:34:36 +0100 How do I get from '/opt/otrs' in step 7 (and prior) to the Database step (step 8) whereby the '/opt' part of the path is omitted as in 'http://yourhost/otrs/installer.pl' for version 1.3.2-01? Set DocumentRoot in your VirtualHost stting to /opt/otrs/var/httpd/htdocs and add Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /tickets/ /opt/otrs/bin/cgi-bin/ thats how we do it ;) I have 'installer.pl' installed in '/opt/otrs/bin/cgi-bin/'. Did I misinterpret a step? Should I move the bin/cgi-bin files into my web account's cgi-bin so I can execute 'installer.pl'? I cannot run it where it is without changing file permissions and using the path, 'http://yourhost/opt/otrs/bin/cgi-bin/installer.pl'. This sounds like a seriously misconfigured web-server! You should never be able to access a direct root path throw the web-server this is a serious security breach and could lead to a hacked system. I'm installing with the following setup via tarball (RPM installation is not an option with current webhost): Linux Red Hat Enterprise 3; Apache 1.3.33; MySQL 4.0.22-standard; Perl 5.8.0. Sounds about right.. I'd probably upgrade apache and mysql for security reasons but otherwise I see no problem with that. Altho I run under FreeBSD myself the setup should be about the same. Regards, Patrik F ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Installation docs: Step 8 - How to go from/yourhost/opt/otrs to /yourhost/otrs?
How do I get from '/opt/otrs' in step 7 (and prior) to the Database step (step 8) whereby the '/opt' part of the path is omitted as in 'http://yourhost/otrs/installer.pl' for version 1.3.2-01? Set DocumentRoot in your VirtualHost stting to /opt/otrs/var/httpd/htdocs and add Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /tickets/ /opt/otrs/bin/cgi-bin/ thats how we do it ;) I have 'installer.pl' installed in '/opt/otrs/bin/cgi-bin/'. Did I misinterpret a step? Should I move the bin/cgi-bin files into my web account's cgi-bin so I can execute 'installer.pl'? I cannot run it where it is without changing file permissions and using the path, 'http://yourhost/opt/otrs/bin/cgi-bin/installer.pl'. This sounds like a seriously misconfigured web-server! You should never be able to access a direct root path throw the web-server this is a serious security breach and could lead to a hacked system. I'm installing with the following setup via tarball (RPM installation is not an option with current webhost): Linux Red Hat Enterprise 3; Apache 1.3.33; MySQL 4.0.22-standard; Perl 5.8.0. Sounds about right.. I'd probably upgrade apache and mysql for security reasons but otherwise I see no problem with that. Altho I run under FreeBSD myself the setup should be about the same. Regards, Patrik F ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation Help: RPM no dependencies (Red Hat Entp. 3)
On Thu, 30 Dec 2004 11:55:33 -0500, s taylor [EMAIL PROTECTED] wrote: Hello. I'm on a shared hosted (virtual) account with the following setup: Linux Red Hat Enterprise 3 v.3.2.3-6; Apache 1.3.33; MySQL 4.0.22-standard; Perl 5.8.0 (1) Can I install OTRS with this setup on this shared host server? I really hope so. You should be able to. (2) I tried to use the Linux rpm file, but it said it could find 'sendmail' nor 'mod_perl' dependencies, even though they exist. Force install - you know the dependencies are there even if rpm does not. Hth, Tyler Hepworth ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation Problems...
On Sat, 4 Dec 2004 14:45:50 -0500, Thomas Earl [EMAIL PROTECTED] wrote: Sorry forgot some details... This is on a Fedora 2 core running Apache Server version: Apache/2.0.51 Server built: Nov 12 2004 10:10:20 Thanks, Tom -- Thomas Earl Network Engineer Designer Communications Access Center (CAC) 1631 Miller Road Flint, Michigan, 48503 248-705-7408 (cell) 810-239-3112 (office) Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming...'Wow! What a ride!!' --Jack Wilson -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Thomas Earl Sent: Saturday, December 04, 2004 2:42 PM To: [EMAIL PROTECTED] Subject: [otrs] Installation Problems... Greetings to all, Ok, I'm having a bit of trouble with my installation... 1. The manual section 1.3.3.3.1 says the following... Now write an email to one of the system email addresses. Enter this in your browser, it provides the email to OTRS. http://localhost/obin/PostMasterPOP3.pl. We will later automate this. Is http://localhost/obin/PostMasterPOP3.pl a miss print in the manual? I don't seem to have a /obin/ in my httpd.conf 2. Counting on #1 being a misprint, I'm going to http://localhost/otrs/bin/PostMasterPOP3.pl and I started getting this error... == /var/log/httpd/error_log == [Sat Dec 04 14:27:41 2004] [error] 21564: ModPerl::Registry: /var/opt/otrs/bin/cgi-bin/bin not found or unable to stat I'm not sure there it's getting this path from... Anyone know where this path might be coming from? That is wrong. You will never be able to access this script from the web interface. Here are the two aliases set in your config file: Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /otrs/ /opt/otrs/bin/cgi-bin/ As you can see, none of them point to a level high enough that the contents of the bin directory would be in the apache file document root. If you want to fetch email right away, do it from the command line: /opt/otrs/bin/PostmasterPOP3.pl Hth, Tyler Hepworth ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Installation Problems...
That is wrong. You will never be able to access this script from the web interface. Here are the two aliases set in your config file: Are you sure? I hate to be the one that says the manual said, but ... The manual says... Now write an email to one of the system email addresses. Enter this in your browser, it provides the email to OTRS. http://localhost/obin/PostMasterPOP3.pl. We will later automate this. Far be it me to speak out against the manual... :-) Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /otrs/ /opt/otrs/bin/cgi-bin/ As you can see, none of them point to a level high enough that the contents of the bin directory would be in the apache file document root. If you want to fetch email right away, do it from the command line: /opt/otrs/bin/PostmasterPOP3.pl This worked. Thanks! Tom -- Thomas Earl Network Engineer Designer Communications Access Center (CAC) 1631 Miller Road Flint, Michigan, 48503 248-705-7408 (cell) 810-239-3112 (office) ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation Problems...
Are you sure? I hate to be the one that says the manual said, but ... The manual says... [snip] Far be it me to speak out against the manual... :-) The manual is wrong. This is legacy stuff that is carry over from OTRS 1.0. Search 1.1, 1.2. 1.3 manuals for obin and you will only get that one line reference without anything else putting it in context (not to mention that it is impossible to reach obin according to the httpd.conf file). But, go into manual 1.0 and you will find the following: ** Quote Manual 1.0 *** Configuring Sambar We now configure our webserver Sambar. Open the file D:\Sambar\config\mappings.ini and create these entries: [aliases] /mysql = d:/mysql/Docs /phpMyAdmin = d:/mysql/phpMyAdmin [cgi-aliases] /otrs/ = /otrs/bin/cgi-bin/ /obin/ = /otrs/bin/ # Look! There used to be an alias to obin! [...] Securing /otrs/bin We *have* to secure the alias /obin/ which points to d:\otrs\bin\, holding all of the code useful for hacking the system. I personally do not want to expose these tools to everyone. [...] Now write an email to one of the system email addresses. Enter this in your browser, it provides the email to OTRS. http://localhost/obin/PostMasterPOP3.pl. We will later automate this. *** End Quote *** So you can see that they once had access to those tools via the alias obin, but no longer. At any rate, why were you reading that stuff about obin - it's only found under the Installing OTRS on Win32 section anyway? Cheers :-) Tyler ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Installation Problems...
Sorry forgot some details... This is on a Fedora 2 core running Apache Server version: Apache/2.0.51 Server built: Nov 12 2004 10:10:20 Thanks, Tom -- Thomas Earl Network Engineer Designer Communications Access Center (CAC) 1631 Miller Road Flint, Michigan, 48503 248-705-7408 (cell) 810-239-3112 (office) Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming...'Wow! What a ride!!' --Jack Wilson -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Thomas Earl Sent: Saturday, December 04, 2004 2:42 PM To: [EMAIL PROTECTED] Subject: [otrs] Installation Problems... Greetings to all, Ok, I'm having a bit of trouble with my installation... 1. The manual section 1.3.3.3.1 says the following... Now write an email to one of the system email addresses. Enter this in your browser, it provides the email to OTRS. http://localhost/obin/PostMasterPOP3.pl. We will later automate this. Is http://localhost/obin/PostMasterPOP3.pl a miss print in the manual? I don't seem to have a /obin/ in my httpd.conf 2. Counting on #1 being a misprint, I'm going to http://localhost/otrs/bin/PostMasterPOP3.pl and I started getting this error... == /var/log/httpd/error_log == [Sat Dec 04 14:27:41 2004] [error] 21564: ModPerl::Registry: /var/opt/otrs/bin/cgi-bin/bin not found or unable to stat I'm not sure there it's getting this path from... Anyone know where this path might be coming from? Thanks, Tom -- Thomas Earl Network Engineer Designer Communications Access Center (CAC) 1631 Miller Road Flint, Michigan, 48503 248-705-7408 (cell) 810-239-3112 (office) Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming...'Wow! What a ride!!' --Jack Wilson ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation problem on FreeBSD - SOLVED!
On Fri, Oct 08, 2004 at 08:44:11PM +0200, Robert Kehl wrote: Oskar Eyb schrieb: On access to index.pl and installer.pl the following error message appears in error_log: Function not implemented at /opt/otrs//Kernel/System/Log.pm line 80. [...] You haven't got IPC installed. It didn't worke out because the Webserver runs in a jail. So I have to enable IPC with sysctl: # sysctl -w security.jail.sysvipc_allowed=1 see also http://www.freebsd.org/cgi/man.cgi?query=jailapropos=0sektion=0manpath=FreeBSD+5.2.1-RELEASE+and+Portsformat=html Greets, Oskar ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation problem on FreeBSD
On Fri, Oct 08, 2004 at 08:44:11PM +0200, Robert Kehl wrote: You haven't got IPC installed. Do you mean the perl module(s)? Which of these I need for OTRS? ( http://cpan.org/modules/by-module/IPC/ ) And why is this not mentioned in the install-documentation at Software requirements? ? Greets, Oskar ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation problem on FreeBSD
On Thu, Sep 30, 2004 at 02:38:03PM -0400, Brian wrote: On access to index.pl and installer.pl the following error message appears in error_log: Function not implemented at /opt/otrs//Kernel/System/Log.pm line 80. [...] Perl v5.8.5 Did you get this to work? I'm a FreeBSD user and I have otrs running.. and just trying to get it working.. No. I've tryd now Version 1.3.1, but there's the same. On Feb. 2003 there was a user with the same error... http://www.mail-archive.com/[EMAIL PROTECTED]/msg00893.html But unfortunately without a solution. All required perl modules (expect GD stuff) is installed. Maybe one of the developers can help us... On the website is written [...]and tested on [...] FreeBSD, ... and discover the secret behind installation on FreeBSD. Greets, Oskar ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Installation problem on FreeBSD
Oskar Eyb wrote: Hello! I've tryd to install otrs on a FreeBSD server. On access to index.pl and installer.pl the following error message appears in error_log: Function not implemented at /opt/otrs//Kernel/System/Log.pm line 80. without the line Perlrequire /opt/otrs/scripts/apache-perl-startup.pl in httpd.conf the message is slightly different: Function not implemented at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 80. Installation-source: otrs-1.3.0-beta4.tar.gz Perl v5.8.5 Whats wrong? Did you get this to work? I'm a FreeBSD user and I have otrs running.. and just trying to get it working.. I have 1.3.1 and apache 1.3.31 and perl 5.6.1 on a 4.10 box with mod_perl 1.29 - Brian ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
