Re: [otrs] FW: OTRS Scheduler Daemon Cron: MailAccountFetch

2016-03-11 Thread Gerald Young 
The address is NotificationSenderEmail in Framework::Core
Default value: otrs@

> How can I get the Cron job(s) to not send email to my mail infrastructure?
It's sending to root@localhost because there is an agent or notification
recipient with root@localhost as an email address that's accepting
notifications.

On Wed, Mar 9, 2016 at 11:28 AM, <dhils...@performair.com> wrote:

> David;
>
> Look beyond the error message itself, and you find that the original
> message comes from... OTRS.  Transferred directly to my internal Exchange
> server, as it should (and does) do with all OTRS communications.  This
> communication, apparently from one of the cron job(s) doesn't use correct
> email addresses.
>
> Received: from otrs.performair.com () by  Exchange Server>
>   with Microsoft SMTP Server id 14.3.248.2; Tue,
> 8 Mar 2016
>  18:10:42 -0700
> Content-Type: text/plain; charset="utf-8"
> Content-Disposition: inline
> Content-Transfer-Encoding: quoted-printable
> MIME-Version: 1.0
> Subject: OTRS Scheduler Daemon Cron: MailAccountFetch
> X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/)
> X-Mailer: OTRS Mail Service (5.0.5)
> Date: Tue, 8 Mar 2016 18:10:46 -0700
> Message-ID: <1457485846.16460.3115273...@otrs.performair.com>
> To: <root@localhost>
> Organization: McGown Enterprises
> From: OTRS Notifications <o...@otrs.performair.com>
> Return-Path: o...@otrs.performair.com
> X-TM-AS-Product-Ver: SMEX-11.1.0.1239-7.500.1018-22178.006
> X-TM-AS-Result: No--0.464500-5.00-31
> X-TM-AS-User-Approved-Sender: No
> X-TM-AS-User-Blocked-Sender: No
>
> Higlights:
> Received: from otrs.performair.com
> Subject: OTRS Scheduler Daemon Cron: MailAccountFetch
> From: OTRS Notifications <o...@otrs.performair.com>  (WTH does this
> address com from?)
>
> How can I get the Cron job(s) to not send email to my mail infrastructure?
>
> Thank you,
>
> Dominic L. Hilsbos, MBA, CSDA
> Director - Information Technology
> Perform Air International Inc.
>
> -Original Message-
> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
> David Boyes
> Sent: Wednesday, March 09, 2016 9:08 AM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] FW: OTRS Scheduler Daemon Cron: MailAccountFetch
>
>
>
> > On Mar 9, 2016, at 10:26 AM, "dhils...@performair.com" <
> dhils...@performair.com> wrote:
> >
> > David;
> >
> > The message is coming from OTRS, of course the MTA is unconfigured, the
> only thing the server does is run OTRS.
>
> The message you quoted is an Exchange message, so the problem is there.
> Exchange (stupidly) has filters for common misconfigurations which are
> usually not helpful.
>
> >
> > Why is there a piece of OTRS that is trying to send mail to server
> superuser account?  What does this email (from an OTRS daemon) likely
> indicate?
>
> OTRS sends mail to root about configuration problems, as root is most
> likely to be the one that can fix it.
>
> >From the subject line, the message is probably a notification that the
> OTRS scheduler is not running (just a guess) or that there's a problem
> fetching new mail. It's probably sending the message to all the OTRS admin
> ids, which include root by default.
>
> >
> -
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> -
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>
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Re: [otrs] FW: OTRS Scheduler Daemon Cron: MailAccountFetch

2016-03-09 Thread DHilsbos 
David;

Look beyond the error message itself, and you find that the original message 
comes from... OTRS.  Transferred directly to my internal Exchange server, as it 
should (and does) do with all OTRS communications.  This communication, 
apparently from one of the cron job(s) doesn't use correct email addresses.

Received: from otrs.performair.com () by 
  with Microsoft SMTP Server id 14.3.248.2; Tue, 8 
Mar 2016
 18:10:42 -0700
Content-Type: text/plain; charset="utf-8"
Content-Disposition: inline
Content-Transfer-Encoding: quoted-printable
MIME-Version: 1.0
Subject: OTRS Scheduler Daemon Cron: MailAccountFetch
X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/)
X-Mailer: OTRS Mail Service (5.0.5)
Date: Tue, 8 Mar 2016 18:10:46 -0700
Message-ID: <1457485846.16460.3115273...@otrs.performair.com>
To: <root@localhost>
Organization: McGown Enterprises
From: OTRS Notifications <o...@otrs.performair.com>
Return-Path: o...@otrs.performair.com
X-TM-AS-Product-Ver: SMEX-11.1.0.1239-7.500.1018-22178.006
X-TM-AS-Result: No--0.464500-5.00-31
X-TM-AS-User-Approved-Sender: No
X-TM-AS-User-Blocked-Sender: No

Higlights:
Received: from otrs.performair.com
Subject: OTRS Scheduler Daemon Cron: MailAccountFetch
From: OTRS Notifications <o...@otrs.performair.com>  (WTH does this address com 
from?)

How can I get the Cron job(s) to not send email to my mail infrastructure?

Thank you,

Dominic L. Hilsbos, MBA, CSDA 
Director - Information Technology 
Perform Air International Inc.

-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of David 
Boyes
Sent: Wednesday, March 09, 2016 9:08 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] FW: OTRS Scheduler Daemon Cron: MailAccountFetch



> On Mar 9, 2016, at 10:26 AM, "dhils...@performair.com" 
> <dhils...@performair.com> wrote:
> 
> David;
> 
> The message is coming from OTRS, of course the MTA is unconfigured, the only 
> thing the server does is run OTRS.

The message you quoted is an Exchange message, so the problem is there. 
Exchange (stupidly) has filters for common misconfigurations which are usually 
not helpful.

> 
> Why is there a piece of OTRS that is trying to send mail to server superuser 
> account?  What does this email (from an OTRS daemon) likely indicate?

OTRS sends mail to root about configuration problems, as root is most likely to 
be the one that can fix it. 

>From the subject line, the message is probably a notification that the OTRS 
>scheduler is not running (just a guess) or that there's a problem fetching new 
>mail. It's probably sending the message to all the OTRS admin ids, which 
>include root by default.

> 
-
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Re: [otrs] FW: OTRS Scheduler Daemon Cron: MailAccountFetch

2016-03-09 Thread David Boyes 


> On Mar 9, 2016, at 10:26 AM, "dhils...@performair.com" 
>  wrote:
> 
> David;
> 
> The message is coming from OTRS, of course the MTA is unconfigured, the only 
> thing the server does is run OTRS.

The message you quoted is an Exchange message, so the problem is there. 
Exchange (stupidly) has filters for common misconfigurations which are usually 
not helpful.

> 
> Why is there a piece of OTRS that is trying to send mail to server superuser 
> account?  What does this email (from an OTRS daemon) likely indicate?

OTRS sends mail to root about configuration problems, as root is most likely to 
be the one that can fix it. 

>From the subject line, the message is probably a notification that the OTRS 
>scheduler is not running (just a guess) or that there's a problem fetching new 
>mail. It's probably sending the message to all the OTRS admin ids, which 
>include root by default.

> 
-
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Re: [otrs] FW: OTRS Scheduler Daemon Cron: MailAccountFetch

2016-03-09 Thread DHilsbos 
David;

The message is coming from OTRS, of course the MTA is unconfigured, the only 
thing the server does is run OTRS.

Why is there a piece of OTRS that is trying to send mail to server superuser 
account?  What does this email (from an OTRS daemon) likely indicate?

Thank you,

Dominic L. Hilsbos, MBA, CSDA 
Director - Information Technology 
Perform Air International Inc.


-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of David 
Boyes
Sent: Wednesday, March 09, 2016 8:02 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] FW: OTRS Scheduler Daemon Cron: MailAccountFetch

Look into configuring a real host name for outgoing mail (or rewrite all 
outgoing headers to u...@performair.com) in your MTA configuration. That 
message usually triggers due to Exchange detecting unconfigured mail servers. 
'Root@localhost' is usually a sign of an unconfigured system.

> On Mar 9, 2016, at 9:51 AM, "dhils...@performair.com" 
> <dhils...@performair.com> wrote:
> 
> All;
> 
> I'm receiving several of the below emails every day.
> 
> From: Dominic Hilsbos
> Sent: Tuesday, March 08, 2016 7:13 PM
> To: Dominic Hilsbos
> Subject: Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch
> 
>  rejected your message to the following e-mail 
> addresses:
> root@localhost
>  gave this error:
> Hop count exceeded - possible mail loop A problem occurred during the 
> delivery of this message. Please try to resend the message later. If the 
> problem continues, contact your helpdesk.
> 
> Diagnostic information for administrators:
> Generating server: performair.com
> root@localhost
>  #554 5.4.6 Hop count exceeded - possible mail 
> loop ## Original message headers:
> 
> Received: from otrs.performair.com () by  Exchange Server>
> (192.168.150.22) with Microsoft SMTP Server id 14.3.248.2; Tue, 8 Mar 
> 2016
> 18:10:42 -0700
> Content-Type: text/plain; charset="utf-8"
> Content-Disposition: inline
> Content-Transfer-Encoding: quoted-printable
> MIME-Version: 1.0
> Subject: OTRS Scheduler Daemon Cron: MailAccountFetch
> X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/)
> X-Mailer: OTRS Mail Service (5.0.5)
> Date: Tue, 8 Mar 2016 18:10:46 -0700
> Message-ID: <1457485846.16460.3115273...@otrs.performair.com>
> To: <root@localhost>
> Organization: McGown Enterprises
> From: OTRS Notifications <o...@otrs.performair.com>
> Return-Path: o...@otrs.performair.com
> X-TM-AS-Product-Ver: SMEX-11.1.0.1239-7.500.1018-22178.006
> X-TM-AS-Result: No--0.464500-5.00-31
> X-TM-AS-User-Approved-Sender: No
> X-TM-AS-User-Blocked-Sender: No
> 
> How can I configure OTRS to either not send whatever this email is, or to 
> send it correctly (i.e. from a proper email address, and to a proper email 
> address)?
> 
> This behavior just started a couple days ago, though we've been running OTRS 
> for several months.  I upgrade OTRS from 5.0.5 to 5.0.7 last night, but 
> received 4 more of these this morning. 
> 
> Thank you,
> 
> Dominic L. Hilsbos, MBA, CSDA
> Director - Information Technology
> Perform Air International Inc.
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-
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Re: [otrs] FW: OTRS Scheduler Daemon Cron: MailAccountFetch

2016-03-09 Thread David Boyes 
Look into configuring a real host name for outgoing mail (or rewrite all 
outgoing headers to u...@performair.com) in your MTA configuration. That 
message usually triggers due to Exchange detecting unconfigured mail servers. 
'Root@localhost' is usually a sign of an unconfigured system.

> On Mar 9, 2016, at 9:51 AM, "dhils...@performair.com" 
>  wrote:
> 
> All;
> 
> I'm receiving several of the below emails every day.
> 
> From: Dominic Hilsbos 
> Sent: Tuesday, March 08, 2016 7:13 PM
> To: Dominic Hilsbos
> Subject: Undeliverable: OTRS Scheduler Daemon Cron: MailAccountFetch
> 
>  rejected your message to the following e-mail 
> addresses:
> root@localhost
>  gave this error:
> Hop count exceeded - possible mail loop 
> A problem occurred during the delivery of this message. Please try to resend 
> the message later. If the problem continues, contact your helpdesk.
> 
> Diagnostic information for administrators:
> Generating server: performair.com
> root@localhost
>  #554 5.4.6 Hop count exceeded - possible mail loop ##
> Original message headers:
> 
> Received: from otrs.performair.com () by  Exchange Server>
> (192.168.150.22) with Microsoft SMTP Server id 14.3.248.2; Tue, 8 Mar 2016
> 18:10:42 -0700
> Content-Type: text/plain; charset="utf-8"
> Content-Disposition: inline
> Content-Transfer-Encoding: quoted-printable
> MIME-Version: 1.0
> Subject: OTRS Scheduler Daemon Cron: MailAccountFetch
> X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/)
> X-Mailer: OTRS Mail Service (5.0.5)
> Date: Tue, 8 Mar 2016 18:10:46 -0700
> Message-ID: <1457485846.16460.3115273...@otrs.performair.com>
> To: 
> Organization: McGown Enterprises
> From: OTRS Notifications 
> Return-Path: o...@otrs.performair.com
> X-TM-AS-Product-Ver: SMEX-11.1.0.1239-7.500.1018-22178.006
> X-TM-AS-Result: No--0.464500-5.00-31
> X-TM-AS-User-Approved-Sender: No
> X-TM-AS-User-Blocked-Sender: No
> 
> How can I configure OTRS to either not send whatever this email is, or to 
> send it correctly (i.e. from a proper email address, and to a proper email 
> address)?
> 
> This behavior just started a couple days ago, though we've been running OTRS 
> for several months.  I upgrade OTRS from 5.0.5 to 5.0.7 last night, but 
> received 4 more of these this morning. 
> 
> Thank you,
> 
> Dominic L. Hilsbos, MBA, CSDA 
> Director - Information Technology
> Perform Air International Inc.
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-
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